Metro by T-Mobile review: purchased a blackberry ( 1 comment)

I purchased a Blackberry Curve 8330 from a local Metro PCS store in Miami, Florida, less than 1 month ago. During my time of purchase I told the sales associate to add insurance to the phone, just in case since the phone did cost me over $300.00! About a week and a half later, I was on a family vacation in which my niece got hold of the phone and it ended up at the bottom of a pool. I went on the website to file an insurance claim (deductible $85.00), however when I finished filing the claim, the insurer stated that the phone was NOT COVERED! I then proceeded to go to my local METRO PCS store where I had purchased the phone, they were of NO HELP and basically said there was nothing they could do. I then called the customer service phone number [protected]; the agent told me that I would be able to purchase the insurance at the local store where I made the purchase, since it was within the 30 day timeframe since the date of purchase. I told them that the local store was giving me a hard time and refused to add the insurance on. The customer service agent then told me to try again, which I did and I even told both the sales associate and the manager what the customer service agent told me and they said this was not true and customer service did not know what they were talking about. Either way, I DID request the insurance coverage for this expensive blackberry and was sad to learn that no one was able to help me or do anything to rectify the situation. They would not accept responsibility for the insurance not being added to the phone nor would they do anything to even better a really unsatisfied customer. Overall, my experience with METRO PCS was horrible! I would not suggest anyone purchase any type of service from this provider as they have HORRIBLE customer service and lack of compassion in this time of economic turmoil.