poor service!
I called Metro PCS a few times simply trying to find the "mms" address associated with the subscriber service. If you are unfamiliar with an "mms address" then let me fill you in. It is simply your phone number @ a "dot com" "dot net" "dot us" address that allows you to send and receive pictures, video and email. Every phone & every phone has one you can see it clear as day based on this website that I found that lists them all for each phone company...
http://basicstate.com/htm/page.htm
In any case, some goofball Keith who was ill informed on the product he customer services, got cranky with his own stupidity on the topic and hung the phone up on me... great customer service by the way. I wish I remembered his agent number, I'd post it. Any who, I call back and some lady answers... same dullard response, they both state that Metro PCS doesn't have and MMS address and it can't be done. Which is a bold face lie, because if you take a look below, oh my... what is this? Looks like an MMS address for Metro "frigging" PCS... WOW! The exact thing I was looking for is right here... Way to go me for customer servicing my own issue, I should get their pay for today... So f.y.i. if you need your phones MMS address for Metro PCS here it is... any other service, visit this site
http://basicstate.com/htm/page.htm
Metro PCS [protected]@mymetropcs.com
Metro PCS [protected]@metropcs.sms.us
they won't fix my phone that they broke
I had lost my charger so I went to a metro pcs store to buy a new one. I handed my WORKING phone to a rep behind the counter. She went into a back room for several minutes, came back out with my phone, which now had a blinking red light and a frozen metro pcs screen. I asked her if that was normal and she said yes so I bought the charger and went home. I plugged the charger in and tried to power it up... nothing happened. Charged it for an hour and tried to power it up..still..the frozen screen. I went back to the store to complain and return the charger. The same rep took my phone went into the back room again and then came out and said it had water damage! (It was working fine an hour and half ago when I walked into the store!) I said that's ridiculous and asked her how she knew. Apparently, there's an indicator behind the battery that I've never even paid attention but it "proved" it had water damage. Impossible! I've never even dropped it in water. I asked for the supervisor. He was just as much an idiot as the rep so I asked for the higher up. He gave me the number of their regional manager. She said if I pay a discounted insurance fee of $85, I could get a new phone. I wasn't about to pay anything because THEY broke my phone so I told her that was unacceptable. She then referred me back to the store manager this time. I made the mistake of coming in before the store manager got in and saw the same supervisor. I was told the manager wouldn't be in for 2hrs. 2hrs later I come back and he had been briefed by the supervisor and already had a biased view of the situation. I tell him what's going on, he goes into the "back room" comes back out and says well not only does it have water damage but it also has physical damage (true a few scratches). BUT he said even the hinge was coming undone and started to pull on a piece that had ALWAYS been intact until then! I told him "that was NOT like that before". "Oh, so now you're accusing me of going back there and breaking your phone?" (Uh... yeah!) "My supervisor had already told me about the damage to the phone (What is this? A conspiracy against customers?) and because it's damaged you have no warranty." Needless to say, I didn't get any resolution from this ### except a name and number of a repair guy I should go see. I think I'd rather take my chances with a new network.
DON'T ever sign up with metro pcs! Their a shady company and will NEVER let the customer win. They'll come up with any excuse they can to prevent that. The small amount of money you save on their monthly plans won't make up for all the different ways they try to screw you. And what kind of businesses have a "back room" anyways? Only those who have something to hide. If you walk into any other wireless store, everything's done in an open environment. Don't switch to MetroPCS!
Metro Pcs does try to screw you in any way they can, it's almost like they were trained to give poor service cause we don't pay that much anyways. That is not the answer. They made it this cheap to get allot of business well if you want to keep the business you need to keep the customers happy, not misserable...UGH I hate Metro!
Sound to me like you might have tried to pull one over on the company. From your complaint I am to believe that they took the phone in the back to physically damage it and dip it in water then blame it on you. Sounds pretty absurd and makes absolutely no sense at all.
Your ridiculous complaint has encouraged me to go ahead and give them a shot. Thanks!
overcharged every month with no help
I used to have 2 metro pcs phones. I called 2 weeks before my cycle ended, so it would give the metro pcs people enough time to have the necessary 24 - 72 hours to update the info. Over 1000 hours have passed and they charged me for 2 phones. Customer service is a joke! You can never get a helpful person. You always get a different answer every time you...
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The worst experience I have ever had with any company ever!
I have had the most horrible experience with Metro PCS. First of all their website happily claims 24 hour customer service, however if you try to call and get an operator it will never happen, it will say Im cannot do that but try our website.
Of course on the website there is no email or any way of contact except calling, even the people at the store are useless. Secondly I received my replacement phone after filing an insurance claim only to find out the suspension I did on the account is really not that at all. Every other company I have ever been with before thats pretty much all, when a customer service reps tells you not to disconnect the phone but to suspend it, it means that when your replacement comes you will be able to resume where you left off, not loosing your balance, well this is not how they work, I was told suspend only holds my phone #, ok well I may not be the smartest person in the world but why would any person pay 5.00 a month for insurance, pay a 50.00 deductible, file a police report, file the claim report, have it notarized, and still loose the month Ive already paid for when I could have went to the store paid 99.00 got a brand new phone, the 1st month free and had this all done in a matter a minutes. I would calculate my loss at 58.00 for the month i lost, 6 months at 5.00=30.00, 50.00 deductible, hours and hours of trying to reach the 24 hour customer service dept and lost time from work as I had to drive to a store to try to turn off the phone which they cannot do and had no more help for me than call the 800 #.
THIS HAS BEEN THE WORST EXPERIENCE I HAVE EVER HAD WITH ANY COMPANY EVER. ITS ALL GOOD UNTIL YOU NEED HELP OR TRY TO CALL THEM!
The complaint has been investigated and resolved to the customer’s satisfaction.
I paid my bill on the 6th of every month and on the 6th they text me and tell me my data is gone and it want kick in tell the 7th so they want me to pay them 5$ for data for one day till the 7th when my bill is already paid thats just wrong and beating me out of 5$ every month when my bill is already paid i shouldn't have to 5 more for nothing
Metro PCS wont take my cards all of a sudden, online and over the phone. With how many people this is happening to this is an obvious scam. [censored] METROPCS!
On Stepember 29, 2019 i went to metro store to see why was my plan changed they tried to charge me a fee for services that had been turn off this is a month to month not year contact which you report to credit report. they have been getting over and something needs to be done about this is illegal there staff is very rude and getto
I purchased iPhone 6s and now cannot receive phone calls, phone gets hot, everything freezes up. Found out they upgraded to a 5G network and unfortunately my iPhone 6s does not support the 5G network? Really? How do you sell a phone to somebody knowing that there phone is not capable to run on 5G network? Pathetic! Bad Company, never recommend.
Harrassed bullied disrespected. Forcable threats if not sold illegal phones
The complaint outlines everything including three FCC complaints which have been ignored by Metro customer service. I have contacted counsel but are awaiting management response from Metro.
No update, just want solution.
Your employee is strung out on meth. Very bad reputation for your business! Get better help!
I purchased two phones, in November 2018, I believe and since then August 17 to change pin.It took place at 329 myrtle they fraudulently added a pin.I never put no high security pin.
My connection to service sucks i am constantly losing service' it took me a few minutes just to get on here to make a complaint...very seriously considering going somewhere else...ive had it with metropcs
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I don't appreciate Poor customer service...This Metro store manager and a sales clerk were very rude to me and did not help me but ripped me off...2054 SR 436 Winter Park FL 32792 DO NOT GO THERE! It's a long story but long story short I bought a phone cause mine wasn't texting certain people, well they suggested I buy one to fix that problem cause my phone was old...anyways I bought it and it still did not text certain people so I told her and I said I wanted a refund...she said sorry I can't do that! I said I just bought it and you didn't tell me you couldn't refund this before the sale was finished...she continued to refuse my request same with her manager I asked her cause the sales clerk did not tell me I couldnt return it, anyways the receipt says return before 30 days! Hello I just bought the phone 10 minutes ago...you can only imagine what happened after wards...she still didn't help me, I had to go to another store and get help...they only gave me half the amount I paid for it too and I had to buy a different store...what a waste...soon I will go to another cell phone provider because I got such crappy service and nothing has been done about it...
SLOW SERVICE, NEVER HAVE ANYTHING AVAILABLE, POOR CUSTOMER SERVICE, THE POEPLE THEIR SPEAK LITTLE TO NO ENGLISH, HEY THEY EVEN HAVE UNDERAGE KIDS WORKING THE REGISTER...HAS TO BE AGAINST THE LAW...EVERY PHONE I EVER BOUGHT WORKED LIKE CRAP AND THEY DO FIX PHONES OR GIVE REFUNDS SAVE YOUR TIME AND YOUR MONEY JUST GO TO A REAL METRO STORE...
Metro PCS keeps coming out with the great deals? well a great deat aint a great deal if the damn service network is ###. This company constantly has problems with text, picture message and their so-called Smart phone plans suck as well. the internet is so slow I could look it up in the library and it would be faster.
This company is a bait and switch outfit and they skimp on service in order to give you these supposed good deal.
A good deal is not a good deal if it doesnt work. ### Metro PCS
The Metro Elite store located at Elite Metro, 2050 State Road 436 in Winter Park, FL 32792 are a bunch of Spanish ###, everyone working there is Fat and think they belong on the runway somewhere in an Alley.
To start they sold my wife and two upgraded phones which they charged us $10/per phone to activate, total=$20. When I arrived home the phones weren't working. I called the store and told them the keypad was too small to read, they said "Fine, bring it back in tomorrow and we'll swap the phones for some simpler ones at NO Charge." I went back the next day and both he, and his store manager--some other Fat male Latin person wearing...no kidding.. red lipstick and he had his eyebrows waxed.
Another fatty who thinks he belongs on the runway somewhere in an alley with the HOBO's cheering him on as he shows off his Flourescant Green thong!
Stay Away from this Fashion show gone extremely wrong, these people are bottom feeders and should all be behind bars for Croooked busiiness practices!
I had a poor expereince them as well. The manager was rude and they lied to me. They would do nothing for me on a new phone that was less than a month old I bought from them at that very store. Very unporfessional and rude. They should be fired. MetroPCS needs to clean house if they want to keep customers.
ok, so i live in port huron, which has 2-3 diffrent Metro stores but still i get no xservice at times. It's like my phone just decided to go on roam for 3 hours& not send/ receive text messages, or calling.
-i would understand if maybe i was out of service range, because i know in Croswell, there is absolutley none, but i have Metro, my mom, and both of my brothers also have it, and their phones work perectly fine.
Also, when i go to the store and ask them whats wrong with it, and there is some old man in there that doesnt know ANYTHING about the phones themself.
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Another complaint is, my internet. Some times it works, and sometimes it doesn't. Usually if i turn off my phone, then when i turn it back on, and try to rebute the internet it works, but more or less you should NOT have to do that! if you are paying for the internet service, you should be able to load&go on it whenever you please too. Again, their excuse was "ohh, just turn your phone off and turn it back on, were not sure why its doing that?" WELL YOU SHOULD! YOU WORK THERE! SO FIGURE IT OUT, AND CHANGE IT OR METRO IS SLOWLY GOING TO GO DOWN IN BUISSNES. because i have already complained to all of my friends.
all i have too say is...
-Verizon here i come
from, a highly pissed off customer.
-p.s. i hope that the people from the Metro Stores everywhere read this, it would make my day for them to realize to do their job right and not have completly trashy phones, or dont do anything.
The reason merto's customer service is so terrible is because there is no one to hold the distributors, management or the associates accountable for their actions. If anyone from coorporate Metro is viewing the complaints you should remember that YOU HAVE YOUR JOB BECAUSE WE THE CONSUMER PAY YOUR SALARY. When enough of us get feed up and to take our business elswere you will be with out a job because metrowill loose money.
BAD CUSTOMER SERVICE.