Metro by T-Mobile

I switched to MetroPCS just a couple days ago. When switching I chose the ZTE Avid since it was free with switching. I knew they had it in stock however they gave me a Coolpad phone and I am extremely unhappy with it. They were checking to see if it would be cheaper for the coolpad instead of the ZTE however they were the same price and would not give me the ZTE. This phone is consistently failing me. No apps work. It is way too slow and does not have enough storage space. It is always turning off even when charge is full.

Hello,

I am a customer that asked for a refund on Friday, May 5, 2018, which is the same day of purchase. I was forced into a bait-and-switch scheme by a male store manager at one of your Metro PCS in Houston, TX. I was given a phone option to purchase and then another phone was activated and forced upon me to take. I called customer service 2 to 3 hours later once I got out of traffic and home so that I could get a refund. A lady named Alysia, a Metro PCS customer service agent, acted as if she refunded everything and then said she could not send me a confirmation email because they could not do that from their system. She told me the $61.28 would be given back immediately or I could get a paper check mailed.

On Saturday, May 5, 2017 I called again to check the status of my refund and get an email confirmation. Another lady says she can't send the paper check refund and I have to go back to the same store that I received the forced product from. She "made notes in the stores system to refund me the $61.28 immediately." The store manager is very rude, abrasive, and yells at you. I am a small, petite female that he bullied and badgered. I want absolutely nothing to do with the whole company. ALL I want is my money back for the unfair practices and horrific customer service that the male store manager gave me that evening.

Please contact me through email. I have not used the phone or service since I purchased it, which I did not want to do because I already had a phone in hand and only needed it activated. He said He could not activate it because his system was having problems. I bought that phone from the Boost Mobile store and have had no problems getting it activated ever. He showed me a phone and then forced me into then another phone and company! I did not need either! He needs retraining because he would not allow the sales lady to hand me my cash back. He intimidated her greatly, and I understand because she has to work with the big guy.

You can check the account and activity. There has been no activity on the phone because after the forced purchase I turned the phone completely off and removed the battery. I have been lied to and given fake promises since the day of forced purchase. It has bern a week today because of that! The security pin, the security code/question and answer I did not set up. He did it all after I grabbed the product highly dismayed with the service and left his store. He gave me no receipt, no respect, no good customer service, not the phone he showed me, and no choice in this matter. Please, do what is right and return my $90.00 and take your product back. I will be out of town for the weekend but hope that this matter will be resolved by Monday, May 14, 2018.

Thank you.

This is the account information that I received from the untruthful customer care ladies.

Phone number: [protected]
The battery is out of the phone and everything in the box.

Account number: Not known.

Security code: [protected] (He set all of this up)

Security answer: kgo

Security question: What elementary did you attend?

It has been seven months now that I have been unable to pay my cell phone bill online! I am beyond angry at this point. No on in these stores or this company have of any real help. There should be no reason for what they call "black listing" some ones card! I was told by the manager and two employees that they fixed it last month in April, but when I went to pay my bill for May it didn't work! I have contacted my bank and over 10 different people from Metro PCS that my issue would be resolved. So now after dealing with this crap for seven months I'm done and the rest of my family is too. Your customer service is horrible!

I have been with metro since 2015 and to this day I am still paying an additional 3 dollars a month because of your issues with navy federal banking. Having to pay cash at a store is beginning to be more than it's worth to me. Im paying almost another whole payment a year for my inconvenience. How does that work? I keep the unlimited plan with insurance and dont think it faor that nothing has been done at all about it.
Charles Briggs [protected].

So today, on May 7, 2018, I made a call to 611 through the my metro app on my phone to get a second 48 hour extension until I was able to pay my bill. A customer service representative by the name of Ivan answered the phone. When he asked me my name I told him my name which was CLEARLY A FEMALE NAME. He then addressed me as Mr. Johnson even after I corrected him. I felt very disrespected that he would address me a male when I am CLEARLY A FEMALE. My birth certificate clearly says that I am a female. When I take the mobile survey, I will be sure to give him a low customer performance review because that was absolutely unacceptable.

To whom this may concern I think the supervisors for the customer service line for Metro PCS is very unprofessional I had an issue today with my phone and I called Metro PCS and got nothing but rudeness also I feel that their insurance is fake it's a rip-off and I want to dispute all the money that I paid into their insurance I want my money back I will do whatever it takes to get my money back I do not recommend anybody get service with MetroPCS. My phone is Messed up i have insurance on but i still have to pay. So i asked them to cut the insurance off the wont. So there going to still charge me thats not right. I want my money back. Forget they service.. Sucks!

I bought a brand new blade max 1 month ago never dropped it and it will not charge went to a metro store and said they can do nothing for me it is not right to have the phone only 1 month and have to pay for another upgrade it is not right especially if you paid over 200 dollars on the phone and for the company not even offer to help replace a defective product

I went in to buy a new phone at Metro pcs on central ave and evergreen place in east orange nj. I asked the salesgirl at the desk if i could see the samsung j5. She said why do you need to see it, the display is right there. I said i want to see it to purchase it. She said well if you want to see it you will just ha e to look at the display. She was very rude and the two other associates were laughing with her. I had to go to another store. I think they were too young to be effective sales associates.

On Monday, April 30, I bought a phone from the 202 E Main St, Patchogue store. The saleslady gave me the paperwork in Spanish without telling me (which, admittedly, I signed without noticing). I went back on Thursday, May 3rd, and a different saleslady was there. I told her I wanted the paperwork in English, and right away, she had a look like she didn't want to. After observing the paperwork closely to see if I really bought it there, she said with an attitude, "Why do you want this in English? This paperwork is nothing." I told her I wanted to know what I was signing, that's why. If she really feels it's nothing, how does she feel about the companies policies and procedures and customer service? She gave a quick glance underneath the desk and said she was out of the paperwork and that I should come back Monday. If she wasn't lying, then that means they are giving out paperwork in Spanish for at least five days and that the manager is doing a poor job by not simply ordering more. If she was lying, then these ladies are using your store as a platform form their misguided form of social activism and need to be reprimanded. I will go back on Monday to see if the paperwork is there.

Metro pcs provided false information about the insurance program I bought and put the insurance on the wrong phone line. I bought a new phone from them and asked for insurance on it but they put the insurance on the other phone line on my plan. My new phone broke and now they say they can't replace it because the insurance was put on the other phone line which was their mistake. They told me they can't do anything about it even though their employee made the mistake putting the insurance on the wrong phone line. Now I have to buy a new phone which is ridiculous cuz I should of gotten a replacement with the insurance I bought. I've been a customer of theirs for 8 years and now they lost my business

They have too many fees for EVERYTHING! Customer service is not their priority. I needed to change my plan to a lower payment for this month only. I got three different texts telling me I had to pay three different amounts. I called them BEFORE my billing cycle ended to get advice on what to do. I followed his instructions exactly as he told me. Then I received those texts and was confused on what I had to pay. When your account is "suspended" it is impossible to actually speak to someone. So, I had to call from a different phone just to get a "Customer service agent" on the phone. That, in itself, is RIDICULOUS! How is someone supposed to pay their bill when they send three different amounts due? I had to go without any kind of service for half a day until I could get a different phone just to find out how much money they wanted. After 25 minutes on the phone with this lady, I was told the amount I had to pay. Since I was changing my package to a cheaper one, I was supposed to get 2GB of high speed internet. They have a feature where you can get two 48 hour extensions before you have to pay the bill for next month. This goes back to the original phone call I made BEFORE my bill was due. That guy told me to stay with the unlimited plan until AFTER those 2 extensions and then choose the option to change my package to the one where I would get the 2GB of high speed data. This is EXACTLY what I did. I mentioned all that in the phone call to the agent on the day my service was suspended, after the extensions, and asked her what I had to pay to make sure I was going to receive to 2GB of high speed data. I told her if I couldn't get it for the price the package costs per month, without any extra fees that they seem to always add on, then I was going to cancel my service with metropcs and go back to my old company. She gave me an amount and I paid it immediately. My phone came back on and I was under the impression that everything was good. Since I was only going to have 2GB of high speed internet, I didn't use it if I had the ability to use WiFi instead. Then, yesterday, I was in a position where I had to use my data. It was going very slow. I gave them the benefit of the doubt and thought maybe my phone needed maintenance. So, I did my device maintenance and cleaned it out. Again today I needed to use my data and again it was extremely slow. Therefore, I called them to find out why. That's when I was told, FOR THE FIRST TIME (and I had talked to 2 customer service agents prior to this about the need to change my plan this month), that all data that I had used since the original bill due date, before I even changed my plan and what had to be during the (2) 48 hour extensions (That I was told to use and NEVER told would come out of the next months data) counted towards my 2GB of high speed data for this new billing cycle. Not to mention, there is no way I used 2GB of data in 4 days. When I explained all this to the 3rd person I spoke to I was told that was that and nothing would be done. That's not fair at all. I wouldn't have given them a dime if this would have been explained to me by the person I spoke to the day I paid my bill. Also, in order to go back to the unlimited package next month, there is a fee I would have to pay. I have never experienced such bad customer service from a provider before and I've had cell phone since 2004. I WILL NOT stay with this company when this billing cycle is over. I regret leaving VIRGIN MOBILE very very much!

So on April 1st 2018 I went to the corporate metro pcs store on s federal in Deerfield beach to transfer my line from AT&T to meteopcs... worst thing I ever did! The agent that was helping me transferred all my photos to his email from my Google while he was transferring my info from my old phone to my new phone, stored his phone under my Google device and contacted me to tell me how beautiful he thought I was. I have yet made a report to the sheriff's office but they're telling me there's nothing they can do because I gave him my password to transfer my info... So pretty much its o.k. that he stole my personal photos and shared them to satisfy his sick perverted needs. Metro pcs has not gotten back to me about what the outcome will be. Be very careful! And after I was begging him to delete my photos from his possession he did tell me it's something that he has done before. I showed Metro pcs all the text and screenshot from my phone and although he was suspended I can't seem to get anymore info about that case. This is crazy and I'm so disappointed and terrified about this situation and I hope it doesn't happen to anyone else.

Bought phone and insurance on lgk20 I was told if phone breaks come to store pay 50 $ they deal with claimform and give me a new lgk20 same day in store. I specifically asked because I use my phone for work. I broke screen called store due to new manager he says I have to send phone through mail and claimform and wait 2 to 3 days I was lied too. Not accepting that. Please handle it so I can keep working. My cell # [protected]. If not I will report it to coorperate and they will pull there sign

There is s o much. The phones processor doesn't run like it should. I've had to factory reset my phone 3 times this is my first month having it. My boyfriend phone isnt charging right same thing. Running really hot. The store managers in my town will not replace my phones like they should. One manager tossed my phone on counter cracked my screen. Crappy customer service 2 phones not working properly and they just want me to buy another one when they should replace it.

My phone replaced dropped too many times LG STYLUS! I go there, asked them and the ladies really short about the whole thing and trying to tell me they can't help me because my LCD is broke of course i asked like 5x n last time blk guy started laughing AT ME! PLUS they wanted to chg me $150 for phone + $10 to upgrade n $20 for what? Very very very rude. I believe I was discriminated against I was a white woman walking into an all blk store

Aprri 21, 2018 I went into MetroPCS Casino Rd Everett Wa. store to ask a question about a new Phone, I was asked where did I buy the phone...it wasn't at that store and I was told I had to go to the store I bought the phone.
He wouldn't even talk about the problem I was having...(calls being dropped and people I called frequently could not hear and understand what I was saying...)
I told him he was lazy and I shouldn't have to go somewhere else to get answers...
This poor customer service now has me looking for another carrier.

I was convinced to switch from metro PCS from AT&T by a consultant at metro Pcs at Worcester. She told me I can call South Africa with the 10 dollar added feature and that's the reason why I switched from AT&T to metro PCS. It didn't work. I called the call center more than 10 times and I spoke 10 different who still couldn't help. Until I spoke to a supervisor who's problem solving solution was to cancel the feature. How pathetic can a team leader be. The reason why I switched was because I was told I can call South Africa. And her only logical conclusion is to cancel the feature? That's the worst service in history! Pathetic! My number is [protected].

Went to metro pcs to return a new phone and switch the number to an old phone and he was unable to do it so he gave me a refund then made me pay for a new line and another activation fee and he was extremely rude with the way he talked to me and was clearly somewhat unintellegent and talked to me like I was the dumb one! Will never go back to this store.

I bought a phone 2 days ago my wife was in a wreck and shattered screen. I went up there they told me they could not do a thing about it. I had no insurance which i had on previous phone and they never offered it when buying new so i automatically assumed it would carry over with new phone. Same plan everything. Not only did they not help the women told me i had bought the 40.00 phone which i paid 70.00 for two days before. Worst customer service ever. Area manager was there all she could do was sit on her phone. Never once tried to help or even look up from her phone

I want to MetroPCS on Scottsdale Road and McKellips Tuesday evening. I have never received so much bad service before and felt like I was being discriminated against. Their attitude and service was very cold I didn't feel like I was welcome in the store. I was trying to activate a phone and I needed to contact customer service rep over the phone to set up the plan and then pay for it there they were rude about giving me information she was and her co-workers busy on their phones laughing getting it back and forth I asked if I could try to call customer service from their phone because I was having a hard time reaching for my other phone and they both bluntly said no very cold heartedly. She was very rude.