Metro by T-Mobile review: Activation - service not working

I visited the location on 5558 W Sample Rd., Margate, FL on 5/13/25 late in the evening to activate an unlocked phone for my son. My son is at risk for seizures and needs access to make calls in the event of an emergency. Jordi assisted with the activation and the phone was working fine and I was able to make/receive calls upon departure. The next day, 5/14/25, the phone stopped being able to make/receive calls but was able to send/receive text messages only. I went back to the store THE NEXT DAY and spoke with the store manager, Aiden, who stated the company’s service was incompatible with the phone; therefore, I requested a refund for the activation and first months fee. Abid, the boss of Aiden advised that I could not get a refund because it was not the same day, I do not have money to throw away or seek additional services to activate my son’s phone or purchase another phone. If this information was forthcoming, I would’ve made other arrangements. Mind you, I had just left the store the prior evening to activate the service. DO NOT visit this location.