Menards review: Customer service

st cloud mn store
I stopped at the local Menards today to buy two 2' x 4' sheets of plywood.
I am disabled and can walk so far and have to rest.
I ask the front desk if they had an electric cart for disabled people.
They said yes and pointed to where they normally are parked, none were available at the time.
I waited 25 minutes in the front of the store for a cart to return.
I noticed that they have these employees wearing yellow vest that said "customer help"
So I asked the desk if they could grab me two boards.
They woman said she needs manager approval and called the manager over.
the manager point to the wheel chair and said to use that.
I point out that it had a small basket and no place to rest the boards.
She said then you can go online at home and order it then pick it up at the gate.
I asked her if she could place the order, since I did not have access at that moment.
She decided to lecture me to use the wheel chair or go online. Firmly
She has decided that she will not provide additional customer service for a $38 purchase.
I stopped her while she was giving me advice and told her I would go to Home Depot.

Home Depot was glad to help me and after telling them how I was just treated at Menards and a bit upset they helped carry to boards to my vehicle.

Once before I shopped at Home Depot and could not find something in their store, their customer service desk order it for me online to be delivered to my home. At that time I was not as disabled as I am today.

I order a few times a year from Home Depot online.