Menu
Write a review
File a complaint
Menards

Menards review: Customer service

N
Author of the review
6:02 pm UTC

I was at the Menards on 2015 Walmart Dr, Warren OH 44483. I was met with a rude customer service representative Bethany an older woman with blond highlights. I came in about a return or exchange on behalf of a stake light I had purchased from them but lost the box and receipt for it. She said she couldn't find the SKU and implied I did not purchase from there and that I was mistaken. I went to where I had bought the light from in the light area and found where it was sold, the SKU and sale price. She was too lazy to do her job and she just wanted me gone and out of the store so she wouldn't deal with me. When I went back to the customer service desk with the SKU information she came up to me and said "There is nothing I can do for you." When I told her I found the SKU she said "Well you're going to have to wait for me then". She was very rude and unprofessional, I ended up doing the return with a very nice girl named Emily with natural red hair. I spoke the the manager of this Menards and she said she will do more training. But I am appalled at how this woman treated me as if I was stupid and a nuisance. I would like for her to be fired because if that's how she is going to treat me that is how she treats other guests and if that's the case she should not be in customer service. I will continue to complain until she is fired.

0 comments
Add a comment

More Menards reviews & complaints

Menards - Awful place to work in 103
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Menards - menards and designer image vinyl lock floor problem-$4000 plus 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Menards - rebate scam 87
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Menards - Fraud and scam 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Menards reviews and complaints
  1. Menards Contacts

  2. Menards phone numbers
    Click up if you have successfully reached Menards by calling +1 (800) 880-6318 phone number 9 9 users reported that they have successfully reached Menards by calling +1 (800) 880-6318 phone number Click down if you have unsuccessfully reached Menards by calling +1 (800) 880-6318 phone number 23 23 users reported that they have UNsuccessfully reached Menards by calling +1 (800) 880-6318 phone number
    Customer Service
    Click up if you have successfully reached Menards by calling +1 (800) 871-2800 phone number 0 0 users reported that they have successfully reached Menards by calling +1 (800) 871-2800 phone number Click down if you have unsuccessfully reached Menards by calling +1 (800) 871-2800 phone number 0 0 users reported that they have UNsuccessfully reached Menards by calling +1 (800) 871-2800 phone number
    Menards BIG Card
    Click up if you have successfully reached Menards by calling +1 (715) 876-5911 phone number 6 6 users reported that they have successfully reached Menards by calling +1 (715) 876-5911 phone number Click down if you have unsuccessfully reached Menards by calling +1 (715) 876-5911 phone number 0 0 users reported that they have UNsuccessfully reached Menards by calling +1 (715) 876-5911 phone number
    More phone numbers
  3. Menards emails
  4. Menards address
    5101 Menard Drive, Eau Claire, Wisconsin, 54703, United States
  5. Menards social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 11, 2026
  7. View all Menards contacts

Most discussed Menards complaints

Rebate scam
2
(opinions to this review)