Menards
reviews and complaints

we attempted to buy a vanity with a matching shelving unit, vanity no issues, shelving unit could not be ordered, no store to store product offered and could not sell the display unit. they did call another store, 30 minutes away in a different direction, stating there was that style we wanted there, When we arrived, same deal no unit, no ordering and this time we drove to finlay ohio to get the same one that was on display at the marion store. 4 hrs later we got the one that matches the vanity. very confusing to seel a idem in your store that can not be ordered. this is the first time we have every experienced such service from mernards, normally we enjoy shopping there

My husband had already checked out and was bagging his goods when the service manager ran over and demanded the cashier CANCEL the transaction because he wasn't wearing a mask! She didn't offer him one or ask him to put one on — she just cancelled his debit card transaction! So he left. No other store is this communistic. This is gestapo tactics. Evil!

Online Order WRNO 46661
[protected]/13/21
Order Date 3/13/21
Pick up Date 3/14/21
Return Date 3/14/21
Cashier: Paityn
[protected]/14/21 12:21PM 3316

I order an electric hand tool - Router- online as there were none in the store even though it said there should be. I received the notice it was in the same day and went to pick it up the next day. I was literally handed the tool that I just paid $100 for. No box, no instructions, no warranty card. I went to customer service. I asked if they had the box or could they at least give me a discount as this was on the shelf and handled by other customers for who knows how long. She called a manager. It took over 5 minutes and I became frustrated and just asked to return it. A male manager finally came up. She said there's no box he wants to return. He said okay and he left and I left without the tool. Never offered to reorder. I do a considerable amount of business. I own a business. I just purchased $500 worth of mattresses online from within the store the same day because not one employee around to help. I am so incredibly frustrated with the overall customer service of this store time and time again that I had to say something.

I go to Menards normally with my husband. We both wear our masks the same way. The same way I've witnessed many other people (mostly men) wearing their masks. Below their nose/mouth. When I am with my husband not one worker at Menards says a word. Today I went to Menards alone and was yelled at twice (the checkout girl is the exact same person that we checked out with 2 days prior!) A few weeks ago when I walked alone a worker chased me and my daughter down screaming at us - but when my husband was with us he said nothing!
Your employees are extremely sexist in their mask mandate. It is obnoxious and rude! If you intend to enforce a mask policy - I would suggest you are consistent and yell at all the men who wear it "incorrectly - in your opinion" not just women!

The Fond du lac store, which probably means all Menards stores denies access to people with disabilities who are not able to wear a mask. The store employee stated this was his policy, then modified that to say it was store policy and John Menards policy irrespective of Federal and State laws.

Recently shopping at Menard's in Sedalia, Missouri, I was asked to leave due to not wearing a mask. At that time, I pointed to my lanyard with attached Medical Mask Exemption card that I was wearing around my neck -- displayed for anyone to see. I told the employee that I had a medical exemption and pointed to the card displayed around my neck. Employee apologized but then said it didn't matter and to put on a mask or leave! I said OK and promptly went to the front desk to advise Customer Service what had just happened. Was told they "were a privately-owned company and rules were to wear a mask or leave. " I again stated a medical condition with exemption and was again told to wear a mask or leave due to company policy. I gladly left. Wearing a face mask poses a physical risk to me under the Americans with Disabilities Act (ADA). Menards is in violation of Pettis County Public Health Emergency Rules -- specifically Item 3a -- "Individuals with a medical condition, mental health condition, or disability that prevents them from wearing a face covering" are exempt from the requirement to wear a face covering. (See also Items 1e and 4.)

Menard's is in direct violation of US Department of Justice ADA regulations. Being denied direct access to a business for a medical condition has steep penalties. This is just like denying entrance to a person in a wheelchair because they are in a wheelchair! Menards showed additional prejudice by not asking others in the store who were also not wearing face masks to leave.

Shame on you, Menards! You are being reported to the State Attorney General's office, as well as the US Department of Justice and Pettis County Health Center ... and I am just getting started. You messed with the wrong gal.

I am very upset with the fact that the Lloyd's BBQ ribs which were advertised in the ad that started January 24, 2021 were not available. I spoke with an employee in that department and was informed that they had been being sold 2 weeks prior to the sale but were now out. I think that the ribs should not have been out for sale until the date of sale ad. I drove 30 miles one way just to pick up the ribs and was very, very disappointed with the fact that they had sold out prior to the sale. This isn't fair to your customers.

I have made atleast 8 phone calls and have spent HOURS on the phone over the course of 5 days trying to book my flights and I am getting a different excuse of why I can't book them every time. We spend hundreds of thousands of dollars at this store and deserve better service than this. I have been told someone was supposed to call me back within 48 hours-that did not happen. Since my first phone call, the flight prices above and beyond the $300 credit has increased by almost $200/ticket. I have a family of 6 so this will have costed me almost $1200 in additional fees because of the lack of organization with the Buy & Fly service. I am extremely dissatisfied with Menards right now a d certainly expect this issue to be resolved IMMEDIATELY.

This complaint is about an HO trains email offer. I received an offer for FREE TREES (model trees) with any $ 19.99 purchase of another HO product. I did not receive the FREE TREES with my purchase and so I inquired. Menards Customer Service told me I did not list the the trees along with my $ 19.99 order. I told them I responding to an email offer and that my purchase implied that any $ 19.99 purchase included the FREE TREES. They disagreed with me an said they would send them if I paid shipping and handling ($ 10.00+ for $ 15.00 trees). I received a second email offer, again purchase a $ 19.99 item and receive a FREE PEPSI TRUCK. I listed the free Pepsi truck only to be charged twice. ($ 19.99 item plus $ 19.99 Pepsi truck) When I contacted Menards and ask them to explain, they only issued a refund. I also asked if sending my free trees with this order could eliminate any charges. They refused. I feel cheated so I wrote Mr.J. Menard but I guess he's to big to bother to reply.

Hi, I have gone into Menards 3 times and talked to Joe Champine the manager at the Menards in Chesterfield MI address: 45500 Marketplace Blvd. Chesterfield Mi 48051 to work out a bad check I wrote. I did not have my glasses and used an old check from a closed account. The date was 12/20/2020 the check number was 1033 account number [protected] Chase Bank in the amount was $781.85. I have not reserved a call from Menards to fix this and Joe keeps telling us to wait. I want to get this resolved asap. Please email me at [protected]@gmail.com or call me at [protected]. The cashier was Carol the number following the date was [protected] on the reseat. Please help. I just want to get this fixed!

I purchased items to remodel our bathroom from tub to shower on October 17, 2020 for a total of $1, 948.70 plus sales taxes. I mailed the rebate form and receipt on October 20th and still have not received the $214.35 rebate yet. I can't find it on the International rebate site, but I received my little rebates before and after that month but not the big rebate amount. How do I get my rebate, its been several months now?

Had a bathroom remodel 5 1/2 years ago and found a crack in our tub. Have filed a warranty form to the Manufacturer but Menard's only says that's all I can do. Given the reviews on here. It appears that the manufacturer has a problem in their product line and doesn't seem to do much about it. Seems like there are enough of us with the same problem to draw up a class action suit.