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4.3 395 Reviews

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32 Resolved
62 Unresolved
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ComplaintsBoard
K
4:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Melaleuca already stated didn't want certaiun product & without my knowing they sent it to me anyway &charged me.

I didn't find products any better than what I was using.
Told them up front what I didn't want, when trying to sell these to me.
Never ordered anything. As for one thing I was away on vacation for 3 weeks.
Received a package with everything I told sales rep I did not want & they sent it any way.
Feel very underminded.
Feel sorry for poor Tide.Direct selling companies under estimating them to exalt themselves.Shame.
They have employed many people who get a pay check every week & have helped the econemy.
They to had a vision so please stop knocking them down.God is no respecter of persons.He loves each & every one of us the same.
We are to love our neighbor as our selves.

Read full review of Melaleuca and 4 comments
Update by kathy savoie
Aug 19, 2011 4:46 pm EDT

They have come to my door, show me a magazine & with in no time start trying to sell things & get you into busness.
Start making decions for you.
It doesn't give you enough time to decide for your self.They should leave you a magazine for other family members to view also & atleast have a discussion & go on the site your self.
Some times when you feel over powered it leaves you power less & it's not fair.

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HyacinthBucket
Thornville, US
May 23, 2012 8:14 am EDT

If you were not interested in becoming a Melaleuca customer, why did you sign the enrollment papers? That would be the only reason you received the backup order automatically, if you signed up as a customer and then did not place an order. That's part of the agreement. So...this is not Melaleuca's fault, but yours for enrolling with no intention of being an actual customer.

Oh, and don't feel sorry for "Tide" (a.k.a. Proctor & Gamble); they're making plenty of money selling their poisons in your local Wal-Mart.

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jason minisee
Huntsville, US
May 23, 2012 12:44 am EDT

Proctor and Gamble were on the local news in Ohio last month because it has finally been leaked that dioane 1, 4 is in tide detergent. Which is a cancer causing agent. They admitted they were aware of this but have continued to use that ingredient for years. I'll use Melapower, you can keep using Tide... Just research and get your facts straight.

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Tony4wellness
San Jose, US
Feb 17, 2012 7:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

Fraud, Scam or whatever people say really doesn’t matter. Or maybe, people don't read the “out clause” or terms and conditions before signing their name on the dotted line. It does not matter. Here are the Facts about Melaleuca, they sold over a BILLION DOLLARS worth of products, and people must like their products, right?

Pyramid systems have been outlawed in the US a long time ago and they don’t sell any products. Melaleuca has over 350 products. We are paid just for referring people to Melaleuca and helping them register and that’s it! No inventory control, no billing, no carrying of products. We are paid on immediate commissions with several tiers of bonuses and handsome residual income, how GREAT is that!

They have paid out over 2.8 Billion in commissions to regular people out there in the past 27 yrs. What is really great about Melaleuca is they genuinely want to HELP. This is Very Rare for a corporate identity. Helping people better their health; getting them out of debt; having a good personal life, so too in preserving our environment, is that a BAD goal to have?

This is more than a business for most of us. You would really have to experience Melaleuca, and when you do, you too would have fallen in love with them just it like the more than 850 thousand families that have joined them. Sorry, but it’s hard to find sad story’s telling lies here. What you will find are people’s experiences in how lives have changed because of Melaleuca.

A Successful Melaleuca breeds successful people and it’s not too late to join us. If you want to succeed and willing to work at it and if you think you are coachable, “We Will Help” because Melaleuca wants us to.

We are just starting; more questions, give me a call, Tony [protected].
If NOT, then, Good Luck on your travels and I hope you find contentment!

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Truth Teller
Idaho Falls, US
Aug 19, 2011 6:35 pm EDT
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Kathy,

No one is all of Melaleuca is a distributor so therefore no one ever tries to sell you anything. This means when you post about a Melaleuca person trying to sell you something, I have a hard time taking your complaint seriously.

We simply explain how it all works and let YOU decide what YOU want to do. No one can force you to become a member so you either got on a three way call or filled out enrollment forms telling Melaleuca that you wanted their products. Why did you tell them that if you really didn't want them? That is YOU being deceptive, not Melaleuca.

You asked them to send you an automatic order if you didn't place your regular order and that is exactly what they did. Once again it comes back to you saying you would order and then not ordering. Yet Melaleuca doesnt come on here and talk bad about you. In fact Im sure they would be happy to welcome you back with open arms because thats the level of integrity they have.

Stop trying to dis Melaleuca when it was you who told them you wanted to get their stuff and then didn't. ext time just keep your word.

ComplaintsBoard
D
6:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Melaleuca taking adventage!

My son Michealneil is a College student and working on weekends and these people at Melaleuca is taking money for items he doesn't need. You have to be honest with people, they should have told him that he is not working for enough money and he should return when he does have a full time job. They keep going into his credit card and he keeps paying. Anyway, to cancel, you have to fill out an application, then faxed or mailed it to them. They are all about the mighty dollar and doesn't give a damn about anyone. But you cannot be successful when you cheat people. I believe in Karma.

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Pizzaz
villa park, US
Oct 09, 2012 12:17 pm EDT

My question is who forced this college student to sign up? I personally just started purchasing Melaleuca products and I have 3 ppl who take vitamins every day, so if I buy only vitamins every month I have made well over my quota. I also have picked a product or two to actually use vs the prior product I was using to see the difference. Sometimes, i don't see a difference, but knowing that the product did the same thing without all the chemicals and toxic ingredients makes me feel better. If people werent in the market for products like that they wouldn't shop the organic and obviously higher priced, or go to Whole Foods where its not cheap. Quality has always come with a higher price, but honestly the cleaning products are great. You just need to do the comparision product by product. And if you don't like the way things are priced, things are contracted, etc...then DON'T BECOME A MEMBER! In addition to the products they sell, they have 640 retail partners, great for christmas shopping, that have cash back and sale promotions. It doesn't work for everyone, but everyone is allowed their opinion. Maybe the college student liked the idea but financially couldn't support himself as a member. See, not for everyone.

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Tony4wellness
San Jose, US
Feb 17, 2012 7:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

Fraud, Scam or whatever people say really doesn’t matter. Or maybe, people don't read the “out clause” or terms and conditions before signing their name on the dotted line. It does not matter. Here are the Facts about Melaleuca, they sold over a BILLION DOLLARS worth of products, and people must like their products, right?

Pyramid systems have been outlawed in the US a long time ago and they don’t sell any products. Melaleuca has over 350 products. We are paid just for referring people to Melaleuca and helping them register and that’s it! No inventory control, no billing, no carrying of products. We are paid on immediate commissions with several tiers of bonuses and handsome residual income, how GREAT is that!

They have paid out over 2.8 Billion in commissions to regular people out there in the past 27 yrs. What is really great about Melaleuca is they genuinely want to HELP. This is Very Rare for a corporate identity. Helping people better their health; getting them out of debt; having a good personal life, so too in preserving our environment, is that a BAD goal to have?

This is more than a business for most of us. You would really have to experience Melaleuca, and when you do, you too would have fallen in love with them just it like the more than 850 thousand families that have joined them. Sorry, but it’s hard to find sad story’s telling lies here. What you will find are people’s experiences in how lives have changed because of Melaleuca.

A Successful Melaleuca breeds successful people and it’s not too late to join us. If you want to succeed and willing to work at it and if you think you are coachable, “We Will Help” because Melaleuca wants us to.

We are just starting; more questions, give me a call, Tony [protected].
If NOT, then, Good Luck on your travels and I hope you find contentment!

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Truth Teller
Idaho Falls, US
Aug 19, 2011 7:18 pm EDT
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You said its for things he doesnt need. Tell me, when did he stop showering, brushing his teeth, using mouthwash, using deodorant, cleaning up the place where he lives and I could go on and on. Melaleuca is a REPLACEMENT store meaning you stop buying at the toxic and expensive grocery stores and get better safer products that are cheaper to use. As has been said already here, he obviously wanted to buy from them instead of the regular stores or he wouldnt have signed up in the first place. IOf you really want to help him, you should enroll as his first customer so when you save money on what you buy he will actually get a commission check each month.

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chevypride98
sand point, US
Jul 18, 2011 10:08 pm EDT

yah, "im in college but i still need my mommy to help me because the big bad people are taking my money" welcome to life, grow up

ComplaintsBoard
R
6:51 pm EDT

Melaleuca I wasted so much time and energy and money believing in the company

I was with the company Melaleca for almost 2 years. I worked VERY hard, and was left with little to show for it. Only twice did I receive a check for over 400.00. I barely made enough each month to cover orders I HAD to place. I believe only few people will succeed with the company. People who LIE! The products are NOT cheaper! The prodcts are NOT better! They barely work. Now after not being with the company and using the store cleaners, I LOVE them! They work and my home smells clean! I will never go back. The customer service was horrible. Products way over priced I was lied to tons of times! 35 points is atleast 70 dollars...thats 6-8 products...would you really spend that much at Kroger for 6-8 products? NOOOO! Once you enroll 8 people and you are Director...you have to DOUBLE your order... i have boxes and boxes of ridiculous products left over. I wasted so much time and energy and money believing in the company. Don't waste yours!

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No Complaint
Puyallup, US
Jun 25, 2011 12:18 am EDT
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Thank you Truth Teller!
I too have checked in on the web sites from time to time and seen the same cookie cutter posts. I agree with you, in another post stating, that most of these negative posts are from MLMers that just want to slander a company that has done things the right way.
I want to thank you personally for all the hard work you do online to set the record straight with truth and facts.

Have a great day!

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Truth Teller
Idaho Falls, US
Jun 22, 2011 4:07 pm EDT
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People dont believe me when I tell them that people make up fake nics and post stuff just to discredit Melaleuca. Take a look here..

Melaleuca The Wellness — company rip off

Its a copy and paste of the above complaint from a completely different nic. It's simple spamming and more proof that the above complaint has little or no merit.

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Truth Teller
Idaho Falls, US
Jun 19, 2011 1:41 am EDT
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If you worked very hard and only earned over $400 twice in 2 years, you were not doing the right activities. We earned over $400 our first full month and have never earned less than that since.

The products are absolutely cheaper per use. Take a catalog and a calculator to Wal Mart and do the math. I know you are upset but what something costs is not an emotional question, the numbers don't lie. On a per use basis, almost no one beats Melaleuca unless you get into the heavily toxic and downright dangerous dollar store stuff and if you want to put that stuff in and on your body thats all you.

35 points can be done with as few as 3 products and no one intellectually honest can say they don't buy at least three products a month unless they are homeless.

The average 35 point order is $50 to $60. Even the back up orders are $50.49, not $70. You are obviously just very mad and upset and so your are exaggerating as a result. That happens on this board regularly. I think I have read maybe two non-exaggerated claims against Melaleuca in my years here.

If you have any product at all left over, especially boxes and boxes, you did it all wrong. If you worked very hard and only made what you claim, you did the wrong activities. It sounds like your enroller didn't train you properly. If you were in our team, you would do very well. If you ever decide to revisit Melaleuca, I'd be happy to train you to do it the right way so there is no inventory, no selling, most importantly NO LYING.

When done properly and honestly, Melaleuca will change your life for the better.

ComplaintsBoard
P
1:41 pm EDT

Melaleuca company rip off

Hi! I was with the company Melaleca for almost 2 years. I worked VERY hard, and was left with little to show for it. Only twice did I receive a check for over 400.00. I barely made enough each month to cover orders I HAD to place. I believe only few people will succeed with the company. People who LIE! The products are NOT cheaper! The prodcts are NOT better! They barely work. Now after not being with the company and using the store cleaners, I LOVE them! They work and my home smells clean! I will never go back. The customer service was horrible. Products way over priced I was lied to tons of times! 35 points is atleast 70 dollars...thats 6-8 products...would you really spend that much at Kroger for 6-8 products? NOOOO! Once you enroll 8 people and you are Director...you have to DOUBLE your order... i have boxes and boxes of ridiculous prodcts left over. I wasted so much time and energy and money believing in the company. Don't waste yours!

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givers gain
, US
Jul 08, 2011 3:55 am EDT
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Agree with the response! I've been with them for nearly 10 months. My first check was over $500 and every check after that was $1300 to $2000. When you said you worked...there's NO way you did. Thinking about it all of the time is not working! You actually have to go out and enroll personals and help develop others. Your attitude is that of many that are just happy living off of welfare - I know that's working really hard too.

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Truth Teller
Idaho Falls, US
Jun 22, 2011 4:09 pm EDT
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This is a direct copy and paste from Melaleuca — I wasted so much time and energy and money believing in the company

Since they copied and pasted the complaint, Ill pate my response here too...

If you worked very hard and only earned over $400 twice in 2 years, you were not doing the right activities. We earned over $400 our first full month and have never earned less than that since.

The products are absolutely cheaper per use. Take a catalog and a calculator to Wal Mart and do the math. I know you are upset but what something costs is not an emotional question, the numbers don't lie. On a per use basis, almost no one beats Melaleuca unless you get into the heavily toxic and downright dangerous dollar store stuff and if you want to put that stuff in and on your body thats all you.

35 points can be done with as few as 3 products and no one intellectually honest can say they don't buy at least three products a month unless they are homeless.

The average 35 point order is $50 to $60. Even the back up orders are $50.49, not $70. You are obviously just very mad and upset and so your are exaggerating as a result. That happens on this board regularly. I think I have read maybe two non-exaggerated claims against Melaleuca in my years here.

If you have any product at all left over, especially boxes and boxes, you did it all wrong. If you worked very hard and only made what you claim, you did the wrong activities. It sounds like your enroller didn't train you properly. If you were in our team, you would do very well. If you ever decide to revisit Melaleuca, I'd be happy to train you to do it the right way so there is no inventory, no selling, most importantly NO LYING.

When done properly and honestly, Melaleuca will change your life for the better.

ComplaintsBoard
S
12:59 am EDT
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Melaleuca mislead

I never dreamed that it would be this difficult to cancel. I gave my payment in good faith. I am very upset I was not informed that if I decided to cancel that I had to do it by the 25th. I did let them know I wanted to cancel before the 25th. That would have been a great time to tell me of the cut off date. That if I did not cancel by then I would be still responsable for a shipment of products I do not want and can not afford. I went to them for a paying job. Now I have a shipment being sent to me and at my own expense have to ship it back. They have my credit card information because you have to pay your enrollment fee before they send you a link and learn what they don't tell you. That should have been my sign the enrollment fee.
By the way: Sam's, Cosco, Bjs The companies they compared Melaleuca with do not require their members to purchase products monthly. How else can you look at this but a scam. It was shucking to learn you have the opportunity to get a bonuses if you purchased a book. So you spend 12.95 to try and get a 500.00 bonuse. Then you must get 8 others to sign up and they must place a 50-60 dollar order. This is worse than Amway ever thought of being and is no where even comparable to Cosco.
The products maybe even good but forcing me to give them a try is insane.
I asked them not to repond to my e-mail unless they planed to pick up the cost of the products, shipping or the cost of my aggravation.
My idea of a job is not to support the company I am working for financially in order to have a job or to get bonuses.

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G
5:16 pm EDT

Melaleuca I simply want to quit my membership

When I called Melaleuca's corporate Headquarters I was told that I can only cancel online. When I asked to speak to a supervisor I was curtly told that a supervisor would say the same thing.

I have attempted to find an option to quit on their website but have not been able to find any that will let me cancel my membership.

It's interesting that Melaleuca will gladly accept a fax with your credit card number to become a member but when I asked to fax in my cancelation I was told it can only be done on-line.

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brendadarley254561
, US
Oct 29, 2016 11:05 pm EDT

Helpful article - For my two cents, people a CA LLC-3 LLC-4/7 LLC-4/8, my secretary used a sample version here https://goo.gl/lWV7DG.

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sdcaor
Asheville, US
Jan 29, 2013 1:08 pm EST

kind of a bait and switcn was told only a dollar --- wasnt told til after i said ok that you HAD to spend $50 a month period-- now that i no longer want to do (and they already took the dollar) that they will charge me a fee of 29 dollars -- so i might as well order--- wow so threatening me with higher fee -- this place is rich! --- livid!
the prices are huge and who needs that much stuff a month im just one person!

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Tony4wellness
San Jose, US
Feb 17, 2012 7:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

Fraud, Scam or whatever people say really doesn’t matter. Or maybe, people don't read the “out clause” or terms and conditions before signing their name on the dotted line. It does not matter. Here are the Facts about Melaleuca, they sold over a BILLION DOLLARS worth of products, and people must like their products, right?

Pyramid systems have been outlawed in the US a long time ago and they don’t sell any products. Melaleuca has over 350 products. We are paid just for referring people to Melaleuca and helping them register and that’s it! No inventory control, no billing, no carrying of products. We are paid on immediate commissions with several tiers of bonuses and handsome residual income, how GREAT is that!

They have paid out over 2.8 Billion in commissions to regular people out there in the past 27 yrs. What is really great about Melaleuca is they genuinely want to HELP. This is Very Rare for a corporate identity. Helping people better their health; getting them out of debt; having a good personal life, so too in preserving our environment, is that a BAD goal to have?

This is more than a business for most of us. You would really have to experience Melaleuca, and when you do, you too would have fallen in love with them just it like the more than 850 thousand families that have joined them. Sorry, but it’s hard to find sad story’s telling lies here. What you will find are people’s experiences in how lives have changed because of Melaleuca.

A Successful Melaleuca breeds successful people and it’s not too late to join us. If you want to succeed and willing to work at it and if you think you are coachable, “We Will Help” because Melaleuca wants us to.

We are just starting; more questions, give me a call, Tony [protected].
If NOT, then, Good Luck on your travels and I hope you find contentment!

T
T
TheEshlemans
Pequea, US
May 13, 2011 8:03 pm EDT

I am a marketing executive and the only way to cancel a melaleuca membership is to fax or mail them a request to cancel with your account number and signature before the 25th of the month. I have had 3 customers cancel their membership over the past year without any problems. They are not permitted to take a cancellation over the phone. It must be submitted in writing.

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Truth Teller
Idaho Falls, US
May 12, 2011 8:25 pm EDT
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Anyone can cancel at any time, all you have to do is download the one page cancellation form, fill it out, fax it in and your done. It's much easier to cancel than it is to sign up to begin with.

ComplaintsBoard
K
4:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Melaleuca big rip off

My complaint started the day I talked to MS KATHY REECE. She is a melaleuca director; I had several
questions for her. One of the questions was " Do the seven websites cost?" Ms Reece replay was of course
not. Imagine my suprise when I went to their Promo center and found out that It not only cost $15.00,
but you can't get any where without their training center. I had only been with the company for about
2 weeks when I come to realize that good old MELALEUCA IS NOTHING BUT A PYRAMID SCHEME . Check
it for yourself. When I question Ms Kathy Reece about it ; she said that I was wrong. That MELALUCA
is a CONSUMER DIRECT MARKETING OR A MULTI LEVEL MARKETING. As Ms Reece put it Pyramid
Schemes are illegal and I should do my research on them. I did on Bing.com and good old
Melaleuca is nothing, but a PYRAMID SCHEME! I tried to cancel over the phone they told me I
had to go to their website and run off their cancellation paper. I told that I did not have a printer Please
send me the paper. That was on March 19th, 2011. I get get an email from them saying that owe them
$60.50 for an order that I did not ask for. Imagine my suprise! For one thing their product gave me
a terrible rash. Now I keep getting e-bills and phone calls from them. I finaly got a cancellation paper from
them after I threatened them with the FEDERAL TRADE COMMISSION. They don't want a call from them.
All this took place a month later. As of right now I am still a member in good standing. I had to close out
my checking account because of them and they still send me vitamins that cost $60.50 and they billed me.
Now If you ask me good old Melalecua is a scam. But that just me you can find for yourself call this number
/removed/ 0r email at /removed/ and tell MS REECE Sue says hey.

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HibiscusL
, US
Jun 29, 2012 3:24 pm EDT

It's sad that these negative types of posts will deter people from trying out a membership with Melaleuca.
Being a member is not a big deal. You shop for what you need each month. You can decide if you want to shop with them or not.
If you didn't read what was involved with being a melaleuca member before signing the form then you have no right to trash the company.
It states clearly on the enrollment form that if you cancel your membership by the 25th of the month then you do not need to place an order that month. You're done. It's super easy. My kid could print out the form, sign it and fax it in.

If you cancel after the 25th, you will still need to place an order for the current month but your membership will be cancelled going forward. If you do not fax or mail in your signed notice of cancellation then you will receive a backup order. It's all clearly stated on the membership agreement form (that you sign when you enroll, or electronically sign if you enroll online).

Melaleuca has been in business for 27 years and their business continues to grow because of their exceptional products. Most people that give the company a chance LOVE the products and their business model. You get exceptional products made from a US manufacturer, delivered right to your doorstep, and they come w/ a money back guarantee. And you can refer people to shop with Melaleuca and they share their revenue with you. It's a simple concept.

If you think it's too much to order 35 points of product each month then refer a few friends to shop with the company. I buy over 80 points of product each month so there's no worry about reaching 35 points each month. I just shop for what i need.

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Mixedrecipe
Grovetown, US
Feb 20, 2012 1:38 pm EST

Smh?! You know many people aren't computer savvy in this day and age. If you do research online, make sure it's a "trusted" resource. I could find anything negative online about anything If I wanted to. Melalueca isn't a scam! For one, you are using the SAFEST, NON-TOXIC, CHEMICAL FREE products manufactured anywhere! Secondly, people easily shop at Walmart, Target, Dollar store, Sams Club etc and pay for CRAP items that has nothing but CHEMICALS, TOXINS and HARMFUL side effects to them. People spend over $100 a month just in CRAP! But yet you can't invest in your HEALTH?! You can't put a PRICE on your HEALTH. How things are processed and manufactured with other companies are just DISGUSTING! I haven't even touch the topic on FOOD or your running WATER that comes in your HOME that you bathe with, cook with, drink with! People who are TRULEY into HEALTH and WELLNESS wouldn't leave stupid comments like these. A pyramid scheme is a non-sustainable business model that involves promising participants payment or services, primarily for enrolling other people into the scheme, rather than supplying any real investment or sale of products or services to the public. When you enroll new customers you still receive a commission based on their loyal commitment shopping monthly! Melalueca makes it CLEAR in the beginning that it's set up that way! Melalueca doesn't lead people on and make them think their going to be rich or make a BIG fortune! It's a gradual process to make your way up in terms of "your business" ...You get what you put in it! Yes there are many people who doesn't see the GREAT VALUE in these products to enroll quickly but regardless everyone should be a PREFERRED customer as well as a BUSINESS OWNER only because every time you do happen to enroll someone you get commissions and bonuses. I have been with the company for 5 months now and haven't made much money but thats because I haven't devoted much time into as well. I am going to but I know it's a process. Either way I still use their products monthly and it has been a HUGE savings in our household...Compared to other stores that "RIP" you off by selling you products that WILL and can be DETRIMENTAL to your HEALTH! For those that want to cancel their membership you certainly can do so. It's simple! Download the form online and fax it to them! Call to verify that they received it and get a NAME and EX: and it should be cancelled and you shouldn't receive any more shipments, However if you wait pass the 25th of the month then you will probably receive a last box or order. If they charge you after you have done these steps then you can call Melalueca and talk to a MANAGER and they will refund your money back to your account with no PROBLEM! Most people doesn't follow simple instructions! Having said all this...MELALUECA is the BEST place to get cleaning as well as hygiene products anywhere. I challenge anyone to find any other store that's even COMPARABLE to the facts. ...

-Mrs Williams

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Tony4wellness
San Jose, US
Feb 17, 2012 7:00 am EST
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Fraud, Scam or whatever people say really doesn’t matter. Or maybe, people don't read the “out clause” or terms and conditions before signing their name on the dotted line. It does not matter. Here are the Facts about Melaleuca, they sold over a BILLION DOLLARS worth of products, and people must like their products, right?

Pyramid systems have been outlawed in the US a long time ago and they don’t sell any products. Melaleuca has over 350 products. We are paid just for referring people to Melaleuca and helping them register and that’s it! No inventory control, no billing, no carrying of products. We are paid on immediate commissions with several tiers of bonuses and handsome residual income, how GREAT is that!

They have paid out over 2.8 Billion in commissions to regular people out there in the past 27 yrs. What is really great about Melaleuca is they genuinely want to HELP. This is Very Rare for a corporate identity. Helping people better their health; getting them out of debt; having a good personal life, so too in preserving our environment, is that a BAD goal to have?

This is more than a business for most of us. You would really have to experience Melaleuca, and when you do, you too would have fallen in love with them just it like the more than 850 thousand families that have joined them. Sorry, but it’s hard to find sad story’s telling lies here. What you will find are people’s experiences in how lives have changed because of Melaleuca.

A Successful Melaleuca breeds successful people and it’s not too late to join us. If you want to succeed and willing to work at it and if you think you are coachable, “We Will Help” because Melaleuca wants us to.

We are just starting; more questions, give me a call, Tony [protected].
If NOT, then, Good Luck on your travels and I hope you find contentment!

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Vurt
Cathedral City, US
Feb 07, 2012 11:22 pm EST

This complaint is, of course, COMPLETE BOGUS. Melaleuca is amazing, and definitely NOT an MLM.

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Truth Teller
Idaho Falls, US
May 12, 2011 8:54 pm EDT
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This sort of post is an abuse of this board in my opinion. Just shameful that this Sue person is allowed to spew such unsupported rhetoric. of course her goal wasn't to post an honest complaint, it was to get new people honestly searching for information to get the wrong impression of Melaleuca. Fortunately, these flamers and haters are being exposed more and more for their true motives.

VERY nice reply MotivatedMom29 and to those who have not yet joined Melaleuca, it is not MLM, it is not a pyramid scheme and the opening poster has absolutely no earthy idea what he/she is even saying.

I have been in and out of Melaleuca several times since 1994 and I know first hand that almost everything the opening poster said is a crock of moose ca ca. if you are not yet in Melaleuca, get with a real and current customer and get a complete Delivering Wellness presentation so you can make up your own mind with REAL information.

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MotivatedMom29
, CA
Apr 28, 2011 4:09 pm EDT

I have been with Melaleuca for almost 3.5 years and have helped hundreds of families switch to better, safer, healthier products, save money and earn additional income to support their household income. Melaleuca is NOT a pyramid scheme. If you did in fact do research on what this is then you would realize the difference between the two. I am sorry that your enroller apparently was not honest with you with the website fee. However, she is an individual person - not an entire company. Also, the vitamins do not cost $60 they are $26 for Canadians and $19 for americans and they are the best vitamins on earth due to the technology they use to create them (they get 10 times more absorption than traditional supplements). You were charged $60 for your backup order which is only supposed to happen in case of emergency. The idea here is to switch stores, shop for better, safer, healthier products that help you and the environment. They help you save money. You get free products just for being a loyal customer (which no other store would provide for you) and you even get discounts at hundreds of other stores. I am guessing your enroller didn't show you the Delivering Wellness presentation? It's too bad. I am sorry you had a bad experience. Too bad you didn't meet me and join my team instead :)

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Melaleuca keep charging my credit card after cancellation

i have cancelled my melaleuca membership 3 months ago which they tried to make it imposssable ! thought i finally was done with them until i got my credit card charged $29.95 listed as health care savings on my statement. they said as 05 i signed up for this card which i didn't ...we have our own health care!? looking back we were charged every year for $12.95 seeing the listing we thought it was from our health care as it did not say melaleuca like when ordering products . stay away they are scamming people! every month prices would go up or less product ! example the provec cv you have to take 1 pill for every 35 lbs of your weight thats out of control!

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Rev. Adam C Golden
Grand Junction, US
May 24, 2012 8:16 am EDT

Melaleuca Inc. is a A rated member of the Better Business Bureau http://www.bbb.org/boise/business-reviews/business-opportunity-companies/melaleuca-inc-in-idaho-falls-id-1000001768

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Melaleuca - company steals money

This is the worst company ! DONT EVER SIGN UP ! They told me that if I did not like I could cancel. I have been trying to cancel since November (5 months) I had to cancel my credit card and refuse every shipment . They told me I had to go on line and cancel... When you go on line to cancel they dont have paperwork. They will not email paperwork to you. They...

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Melaleuca scam

Do yourself a huge favor and avoid becoming a distributor with Melaleuca. They have the worst reputation in the direct selling industry for dishonestly dealing with their marketers. Their CEO, Mr. Frank VanderSloot, will bring frivolous legal action against you if you decide to move to another company. He is also notorious for changing the compensation plan on a whim, and in the process, cheating their distributors out of their hard earned commissions. Don't believe me? go to: www.mlmwatchdog.com and see the actual proof for yourself.

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Richard
, US
Mar 09, 2009 3:45 pm EDT

My wife got scammed into signing up for this after a so called “friend” saw her on Face book. She no sooner said hi when she was cajoling her into joining this pyramid scheme. That’s how they make their money, signing as many people as they can. Besides having outrageous prices ($26 for nothing more that a 16oz. bottle of glorified Lysol, or over $70 a month for their non FDA approved vitamins), when inquiring how to get out of this scheme, I got hassled by a snotty saleslady ("Director') out of Blaine, MN. (initials S.W.)who called the cops on me for asking honest questions which she wouldn’t answer! Plus they automatically charge your credit card a $60 minimum a month even if you don’t order anything. From what I read on other posts, it's very difficult to quit this pyramid scheme, having to send them certified letters and hoping it reaches the right people.
I would definitely steer clear of this outfit.

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waffledok
Tullahoma, US
Jul 26, 2012 9:25 pm EDT

I have read through several of these complaints and several comments. Some are against the company, some love it. I personally love it. For those of you who are looking for business opportunities, you should never make a decision over the phone without first completely checking out the company. Try using the Better Business Bureau. They have online access. It only takes a minute. Check out any company before you make a commitment. If you do not check it out for yourself before making a decision to give out bank account numbers and credit card numbers you are only asking for trouble. Please, take a little more responsibility for your own actions.

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Scoot55
, US
Mar 20, 2012 10:46 pm EDT
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First of all -- what I stated in my first comment is true. I took the right course by calling my bank without delay. I was not in fear of any repercussions from my bank because I was telling the truth. When I called the bank I immediately had my debit card account closed and was issued a new one.

The bank investigated the charges and my account has been credited back the $61.32. As to not calling the company -- there was no phone number listed with the charge on my statement. When I tried to get a phone number by looking up the name and city online I found there were several business addresses and phone numbers listed with Melaleuca in the business name. I did not have the time to pursue each business with nothing more than my bank statement. The best recourse is to always notify your financial institution immediately!

How and why the charges got on my statement is still unknown. If someone stole my information then I'm lucky I caught the mistake before any other charges started to appear (another good reason for contacting your bank ASAP). Also...(and thank you for your advice) after calling my bank I immediately did exactly as your last paragraph suggested and my other accounts have shown no charges that weren't made by me.

I will admit to not knowing who made the charges and I should give the company the benefit of the doubt. The only thing I have to say about that is...whoever did it had to use a name and address other than mine. Why would this great company have the practice of allowing charges to be made to a debit / credit card whithout either the name or address matching with what is on record. I order things online once in awhile and most of the time it will state that the name and address must appear exactly as it is on the account. That said -- the $61.32 was back in my account in 2 days. Melaleuca obviously recognized the mistake after the bank brought it to their attention.

Okay...enough said. I'm not going to respond to anymore comments on the subject because - honestly - I just don't have the time. If I hadn't received an email about your comment I wouldn't be wasting my time now. I originally posted my comment after doing an online investigation on Melaleuca, Inc and came across the postings.

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Janet Smith ME
Bloomdale, US
Mar 20, 2012 9:07 pm EDT

There is a lot of your complaint that does not ring true. First Melaleuca is a 25 yr old company with a A BBB rating and recipient of numerous other business awards. It is not likely that they picked your credit card information off line and randomly charged it $61.32. (There annual sales last year were over $948 million and they have a 95% reorder rate.)

Second, if my card had a charge from a company that I had never heard of, the first thing I would do is contact the company and get all of the details regarding the charge. It is hard to believe that you did not do this. I would advise you to do so right away and find out why and for what they charged your card for because your bank will. If you bank finds out that you or another authorized card holder signed an agreement they will not refund the money and they may take additional steps for the filing of a false claim.

If your above claim is true I would advise that it is more likely that someone has stolen your information and used it for their own personal benefit and that you should check on all of your other financial documents and accounts right away.

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Scoot55
, US
Mar 09, 2012 6:22 pm EST
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I tend to believe the complaint is true! I just did a bank rec on my checking account and found a charge of $61.32 payable to Melaleuca, Inc. Idaho Falls, ID. I never even heard of this company before seeing this charge. I checked with my husband and of course he also did not order anything from these people so I then called the bank to report the charge and have it investigated.
After calling the bank I decided to do an online search of the company. I found several different addresses and phone numbers listed under their name. Also found numerous complaints made against them as well.
As I said earlier -- I never heard of Melaleuca, Inc before today, but I can honestly say that this company fraudulently debited my bank account and scammed me for $61.32. Just imagine how many people don't catch or questioned these unauthorized charges to their accounts -- wow...a person or company could get rich quick with this kind of scheme!

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Vurt
Cathedral City, US
Feb 07, 2012 11:15 pm EST

Yeah this complaint is a total load of BS. Melaleuca has a GREAT reputation, and has won several prestigious awards for its ethical business practices. People who work with MLMs post these bogus complaints just to stir up trouble. Complaints about Melaleuca are hardly ever legitimate.

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Truth Teller
Idaho Falls, US
Mar 29, 2011 8:54 pm EDT
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Well said Truthful...

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Truthful Complaints
Kunkletown, US
Mar 23, 2011 6:41 pm EDT

A. Melaleuca does not have distributers. They are a direct sales company
B. Melaleuca is not an MLM, so not sure that any info on an MLM site would be helpful to anyone.
C. Based on your complete misunderstanding and misrepresentation of facts, IF you ever were working with Melaleuca- I think it is a great thing that you have left. Melaleuca is very particular about the types of people who they allow to represent them. Which leads me to think IF there is legal action against you or someone else- i would certainly bet anything that is isn't for 'moving to another company'.
Try to get your facts right next time if you want some credibility to your report!

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dlb1956
, US
Feb 08, 2011 12:09 pm EST

I was a Meleleuca customer for about a year and never had any problem. The vitamins are fantastic. I have never felt better in my life than when I was taking them. The cleaning products are great, and are all natural. No chemicals whatsoever. There has never been an injury to child or adult reported from accidental ingestion of these products. The Maleleuca Oil is something I will never be without. It's amazing. The reason I am no longer a customer is because we had a hurricane come through our area in 2005 and my husband was only working part time as it was. I just couldn't afford my monthly minimum requirement since we had to evacuate and incurred other expenses. Also, I didn't have internet or phone services for quite a while due to the storm. When I got in touch with them and explained, they were so nice and courteous. The lady told me they would love to have me back when I get on my feet. Well, I'm back on my feet and looking for a director in my area so I can sign up again. I don't have any idea where these people live, or who they are dealing with, but it certainly isn't the Melaleuca company in Idaho. And FYI, the "pyramid scheme" is really not a scheme at all since all Melaleuca representatives can only have 5 people under them and then they have to hand new recruits to another director. This keeps the people at the top from taking the big money and leaving the trickle down change to the ones who didn't get in on the ground floor. Believe me, I've sat through the presentation of the drawing of the circles. I know about the pyramid schemes...this isn't one. I never really worked it as a business as much as I was in it to have access to the product. I'm sure this is why they have a monthly minimum...for people like me who just buy their own products and don't sell. After all, it is all commission, just like other sales positions. Truly sorry these people had a bad experience and I hope others won't decide to not join because of this. A bad experience is NOT the norm with this company.

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checkmatedrive
Anchorage, US
Mar 26, 2010 1:04 am EDT

This is a rather old post so I don't know if this comment would be read. My household has been a happy customer with Melaleuca for 10 years. We have actually just delved in to the business aspect. The products are so great and the company is outstanding. I do agree that you need to read the fine print but... it is also important for enrollers to make certain you understand the contract. It is a simple contract and easily cancelled. If you get a chance, do give Melaleuca another try. They are so worth it.

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3:22 pm EST

Melaleuca unbiased opinion

In my attempt to remain objective and unbiased, all I can say to this point about my exposure and experience with Melalueca as a spouse of a marketing representative, is that all appears positive with not only the products and service, but also the service and support Melaleuca Corporate provides to its direct customers and marketing reps. That said, it appears some marketing reps don't sufficiently educate consumers or correctly convey how the membership program works.

As for comparisons to more traditional MLM programs, there appear to be some similarities however, Melalueca representatives do not sell or market products directly. They instead refer Malelueca products to friends and acquaintances based on their own experiences. If they like the products and see the health and savings value benefit along with business opportunity potential, if choosen, a Melalueca representative will assist them with membership sign up.

Bottom line is, it is my opinion when one is properly informed and understands Melalueca product wellness benefits, savings, program methodology, and residual income potential, that membership affiliation presents a great opportunity to improve not only yours and your family health and well being, but also creates a tremendous residual income opportunity.

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Truth Teller
Idaho Falls, US
Mar 29, 2011 8:55 pm EDT
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Wonderfully stated!

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1:37 pm EST

Melaleuca would not honor request of cancellation of account

I have the same complaint as I see as many other customers.

Definitley verifies to me that this is what the company employees

must be instructed to do.

They purposely make it extremely difficult

to cancel account.Yes it is very simple to sign up yet when it comes to cancelling and loss of revenue for them then it is very difficult. Their customer service is

horrible not helpful in any way including supervisors, managers etc.

I would not recommend becoming involved in a company which is not considerate of their valuable customers. And also do not that if not cancelled they automatically send you products you do not order and will deduct from your credit card account on file..

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Truth Teller
Idaho Falls, US
Jun 22, 2011 3:59 pm EDT
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Stephanie, when people exaggerate on here, it becomes obvious to those who do understand Melaleuca that someone is just emotional and not posting factually. For example, Melaleuca has over 350 products. To place just the minimum order each month it would still take you several years to get all the way thru the catalog never buying the same item twice yet you claim to be stockpiling product. Melaleuca is specifically designed so that doesn't happen.

You don't remember who you talked to but you remember it was the 3rd of the month? That's quite a detail to remember without recalling who you spoke to. Of course this brings your entire claim into question because no one at Melaleuca would have ever told you to call back in to cancel because for over 25 years the policy has been and still is that you cannot cancel over the phone. This would be a fireable offense had it actually happened.

Your entire comment assumes Melaleuca to be an extra bill. It is not. If you truly are hard up for money, Melaleuca is the smartest thing you can do because it is CHEAPER PER USE on almost every product compared to the grocery store brands. It sounds like you made the big mistake of double purchasing where you kept on buying from the local stores AND Melaleuca instead of truly converting your home like you promised Melaleuca you would do when you enrolled. That's not Melaleucas fault, they simply believed you and took you at your word that you wanted to be a committed monthly customer. Why you didnt keep your word I don't know but to redirect and blame Melaleuca when they did nothing wrong isn't right to do.

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Stephanie LaBare
Citrus Heights, US
Jun 21, 2011 8:27 pm EDT

Well I have read a couple of these complaints, and I have to say that I think the customer service is horrible. I cannot give names of who I spoke with (its been too long) but I know I was told it was easy to cancel services if I needed to. My husband lost his job and it was no longer possible for me to spend THAT much money on things that I had stacking up around my house already (I was stock piling at that point) so I called and spoke to a seemingly very nice lady who said (as I called on the 3rd of the month) that she couldn't stop my current month's order, but to call back at the END of the month to cancel before the 1st of the next and it would be no problem. I called back at the end of the month at approx. the 26th, as instructed and was told that in order to stop the next months order I would have had to put a cancel on my account in writing, by the 25th. I felt that the first person I spoke to could have told me that and saved me that much needed $70 worth of product that was my back up order. But being as she TOLD me to call at the END of the month it was a small company scam to get me to order at least 1 more month. I was extremely disappointed in the company at this point in time. I will never sign back up with the company for this reason, I feel they didn't treat me as a human with circumstances that would limit my ability to purchase their products (Had they canceled or told me how to cancel and saved me the extra month purchases I would have come back) So as I had thought I would be able to cancel the order before it automatically debited my account, I also didn't have the money in my account, and was added $35 more in bank fees. For those of you who have never had a job loss or been short on cash a $100 is probably nothing to you, but when you are struggling to get food, gas and shelter over yourself and your kids, $100 is A LOT of money to just throw away.

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Truth Teller
Idaho Falls, US
Mar 29, 2011 8:36 pm EDT
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Exp K and Marybeth - You both say similar things but provide no verifiable information that someone needing to verify your story could use. Who did you talk with? What were their names? What number and ext did you dial to get to them?

I have canceled twice over the last 15 years and both times did so without any issues whatsoever. They do not send you what you do not want because by signing up you are signing up to convert your home to their products each month. If you sign up and then dont order anything, it is you that did not hold up your end of the agreement. They send you a back up order because you signed up asking them to send it if you didn't order. It protects you and makes sure you always have what you need.

You both had to sign up. They didn't steal you identity and randomly charge your credit card . You freely gave them your information permission and commitment to purchase from them. the only thing they appear t be guilty of is taking you at your word.

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Marybeth Collins
Charlottesville, US
Mar 23, 2011 4:57 pm EDT
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I agree with you wholeheartedly. In my experience, their customer service is among the worst I've ever encountered. Instead of valuing me as a customer, I felt as if they were putting me on the witness stand--it seemed they were intent in finding some fault with me in order to excuse their own bad behavior. The ethics of the matter---that I was charged for services and products I never received--did not matter to them. I am over fifty years old and can honestly say I've never experienced such horrendous customer service. I went all the way to Corporate Headquarters and still found the same negative customer service. They DO make it extremely difficult to cancel and the whole system is strongly geared to to give them the advantage. I am sure I will never see the $107 they auto-debited from my checking account when my status was inactive. I hope that my $107 is worth it to them because I will tell everyone I meet the bad experience I had and they couldn't pay me to be their customer again. I prefer to do business with people who value me as a customer and have a sense of integrity and a "the right thing to do" mindset to business matters.

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12:24 pm EST

Melaleuca refuse to cancel my monthly order

They refuse to cancel my monthly order. I have tied twice they say they can't cancel by phone. They say I have to fill out a form. They did not e-mail me the so called "form."

Now they say they will snail mail me a from to fill out to cancel. Why can't it be done by phone? I will be contacting the BBB and the Attorney general.

I spoke to customer service twice. My opinion, they hope you just give up. I strongly advise against singing up for a automatic ship program. Also I feel the product is way over priced.

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Truth Teller
Idaho Falls, US
Mar 29, 2011 8:20 pm EDT
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Ive canceled twice with Melaleuca over the years and had no problem doing so either time. I have also had MonaVie and Amway folks privately admit to me they come here and pretend to be Melaleuca customers to purposely mislead people...so take the complaints about Melaleuca with a grain of salt.

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JennCT
Peterborough, CA
Feb 05, 2011 3:52 am EST

all the forms are right online to download, its free and easy and thenfax it in...
Motivated Moms 29 already covered most of the other things I wanted to say

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SKS16
Valdosta, US
Feb 02, 2011 1:30 am EST

I have been a Melaleuca customer for eight years. I have had family and friends move oversea or decide they didn't want to order every month; I order their products for them. They only had to write a letter (no "form" required) with their name and membership number along with stating they wanted their membership cancelled. ALL of them had their membership cancelled with in thirty days. I have never had any problems with them replacing damaged products (because of the shipping company), replacing missing products (shipping company), or exchanging a product I didn't like (hydrating shampoo as opposed to clarifying).

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MotivatedMom29
, CA
Jan 30, 2011 11:50 pm EST

The reason they cannot cancel by phone is because when you signed up you signed a contract (just like many other services like tv, phone, etc...Many people receive a monthly paycheck from Melaleuca...what would happen say if I called Melaleuca and said yeah cancel my account - pretending to be you? You would get pretty pissed off if you didn't receive your paycheck or any of your free products that month right? So they need you to fill out the form, so they know it's you and have the correct account, and they have your signature and permission to close the account.

It's not hard to do. Fill it out it's 1 sheet of paper and fax it in. I pay $1 to fax things so it's not expensive.

AND the products are SAFER Healthier for you, your kids and the environment. Most of them are a better price than what I was using before.

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Melaleuca bad company?

I was just horrified when I discovered that a company shares its profits with the people who are loyal and shop every month! I prefer my precious Big-Box stores where I can buy a 3-6month supply and save just pennies. Of course, then I don’t have to remember to shop since I just bought 2ltrs of shampoo or 5lbs of raisins. That makes it very convenient when I have huge containers of products sitting around the house. It really makes me mad when a company like this offers an alternative to harsh and toxic chemical filled products. We should all buy the same name brand and generic products sold at stores like Wal-mert and Castco, because if a large company makes a product it’s got to be safe. Bleach is good for me right? If I cannot get a product for really cheep, then it’s probably not worth buying.

I have also heard all sorts of problems with the customer service. Albeit, many were from people who had never used the products or customer services. But, aren’t their opinions legitimate? I want to be able to cancel my account with the click of a button, that way there is none of those cumbersome security measures associated with cancelation. Even though there is no proof of illegal practices associated with Melaleuca, I am confident that opinion should just take the place of facts. How dare they practice business with ethics and morals! After all, we live in a society where profiteering is the job of large business. And how dare a smaller company not associate itself with the advertising business and pass the savings on to its customers. Slander and Liable are not enforced on the internet, so let’s all just blast away at as many businesses as possible. I understand people are pretty pissed off at Verizon, but then again; they only charge you $175 for early cancelation. We just accept that as part of “How the company runs.” With Melaleuca, people are very angry that you need to cancel your membership by a certain date. That sounds a lot like semantics. Who can really be responsible as a consumer to remember complicated contract jargon like, “Cancelations must be received in writing by the 25th.” That is so difficult to remember dates, and writing; who does that anymore? Oh, I just remembered. You could type a sentence and print it, sign it and put it in the mail box. Oh well, that all sound very challenging to me. I should probably just continue to be a blind lamb in the world of consumerism and never look at alternatives.

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7:56 pm EST
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Melaleuca all the information

I have read the complaints. Like others I agree that some have had bad experiences because of people, not because of the company. I have been with the company for some time now (along with other members of my family and friends). There has never been any issues. I have had friends cancel without any problems. There has never been any unauthorized billing. The backup orders to maintain your membership were obviously not explained properly. I have had no problem maintaining my 35 product points per month, in fact, I am over 50 product points per month. My household consists of myself and my husband. Please do not condemn a company and their awesome products because things were not explained properly or you were not given full disclosure as to what is required to enjoy the discounts and awesome products of this company. If you would like further information with full disclosure and upfront honesty, please contact me at k.[protected]@sasktel.net.

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Lizbeth M
, US
Dec 05, 2015 9:35 am EST

I have just signed up for this company and am not interested in selling, just the products. I am very fearful that if i do cancel that they will keep charging my account. I did not do my research and signed up because I am into the whole natural thing. I do need honest feedback. Will my card be charged without my authorization and if i do cancel my account?

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Irene Stoppler
Surrey, CA
Dec 12, 2013 10:06 am EST
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I was ordering products for over two years for me and my family and when I wanted to cancel they emailed me a form which I signed and faxed back and did not have any other problems, the products are very good but I didn't have time to market them.

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honest opinion
Noble, US
Nov 14, 2011 4:53 am EST

I use Melaleuca products and love them. Their products are made in the USA and are very high quality. A preferred customer has to buy 35 points worth of products every month in order to maintain preferred customer status. Preferred customers get a discount on the products. It is not hard to reach 35 points. As a matter of fact, the items I ordered last month totalled about 80 points, and the same goes for what I want to order next month. Also, these are items we all use all the time anyway. Most of the things Melaleuca sells are things like
laundry detergent, bath soap, disinfectants, stain removers, vitamins, etc... I love the quality of their products and would much rather buy from them than places like Wal Mart, Target, or K Mart. I like the way their cleansers are concentrated so you actually end up diluting them and getting a lot more for your money. I also like that they don't have toxic fumes. They don't have things like ammonia, bleach, etc... in them. They are safer products and they smell awesome.

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JennCT
Peterborough, CA
Feb 04, 2011 5:27 am EST

I have been a happy customer with Melaleuca for three years and I work with the Motivated Moms team. We ALWAYS show everyone a full presentation and give them all the information before they sign up. Also, you have to fill out and sign three different forms during the enrollment process so you would have known exactly what you were signing up for and it is all verified to make sure you understand. Not only that but we do not sell any products, we use them in our homes because they are safer for our homes and families and the environment and they are awesome and much better quality and we save money! Plus its a great way to build a residul income without ANY SELLING...But is is real work.. you cant join and do nothing adn expect a pay check .. this isnt a get rich quick.. its a work hard and earn your pay...and its worth it...
I have also never had an issue with customre service.. everything is a 100% money bakc gaurentee!
If you want to learn more about this and hear the truth checkout www.jennsmotivatedmoms.com

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Truth Teller
Idaho Falls, US
Nov 30, 2010 11:32 pm EST
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Very well written and I absolutely agree!

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7:48 pm EST
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Melaleuca wasn't happy

I was not happy with Melaleuca and there was no way that I could fulfill the 35 product points a month. Also for a company claiming to be natural. I found the same ingredients in everyday personal products. I never used the cleaning products. I just could not afford to stay with them. I did not have a hard time canceling with them and I got out before I could get charged anything. Well I did make a first order and never got my money back from that (like $75.00) I am into using greener products and use alot of products that are natural. Check out my blog: coloryourworldgreen.wordpress.com.

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Truth Teller
Idaho Falls, US
Mar 25, 2011 3:26 pm EDT
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Candace72,

You were indeed tricked and I think what happened to you was very dishonest and deceptive but I don't know why you would post about that here as it has nothing to do with Melaleuca. Your complaint is about the person who lied to you by misleading you into thinking they had a regular trading time for money job.

Melaleuca is an income opportunity but the business model is very different than anything else out there. Its CDM is completely unique and it was very wrong to lead you to believe it was like a regular 9 to 5 job and frankly, does Melaleuca a dis-service. I agree that you were wronged, but the wrong was with whomever contacted you, not Melaleuca.

If someone found you on Craigs List and offered to sell you a Chevy Truck but when you got there you realized there was no truck at all, would you go to the Chevy complaints board and complain about it there? Same thing here. I would start a thread using the person's name who did it and then I would contact Melaleuca and tell them what happened because people can lose their business for being deceptive like that and stories like yours give those of us that are doing it correctly a bad name.

As a side, this is the latest in a long line of complaints on here that have nothing at all to do with Melaleuca and everything to do with a person trying to be deceptive in introducing someone to it. There needs to be personal accountability for actions and to blame Melaleuca lets the guilty individuals off the hook and soils Melaleuca's good name.

Lastly, you say you don't have the money to buy their products. That shows me that whoever talked to you really didn't know what they were doing because if they did they would have shown you that Melaleuca is no new money out of your budget at all. Send me a message thru here if you would like an honest to goodness Melaleuca presentation from someone successful with it and with no private agenda.

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Candace72
, US
Mar 25, 2011 5:40 am EDT

I just sat thru their hour long presentation today. I am not happy because I feel like I was tricked into this whole thing. First I received an email saying this person had found my resume online and wanted to interview me. She said it was for a pharmaceutical company that does their marketing online. I thought it sounded legit so I agreed to a phone interview. This person and her partner called me and interviewed me but never gave much information about what I would be doing if hired. I agreed to view their online presentation. At first I was excited because the speaker said there was NO COST to me. I didn't have to buy a thing. I thought the opportunity sounded good until they started talking about Melaleuca. I had heard of this company before and thought it might not be legit but I kept watching the presentation. At the end I found out I would have to buy their products every month and pay a $1.00 to sign up. After the presentation I spent 15 minutes listening to my interviewer tell me about all the different products I could buy. I am not going to do this, I don't have the money to buy their products. If you are thinking of doing this think about this before you sign up: If you get a job at a store are you required to buy their products to work there? I think you get the idea.

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Truth Teller
Idaho Falls, US
Nov 30, 2010 11:34 pm EST
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These comments would sure be a lot more credible if people weren't giving you a link to the company they want you to join in it. To link to a blog or a web site to try and recruit others obviously calls into questions the reality of the complaint.

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5:43 pm EST

Melaleuca don't worth the time

Recently sat through a information meeting about Melaleuca, I decided to try these products, it made sense because I was using already them from somewhere else. Got my new products fast in 3 days and so far have tried at least 10 out of the box that came and like them better than what I was using before. The person who intorduced me was kind and soft spoken. I did not feel any pressure to try anything. If the rest of these products work as well as the ones I have tried I will be a life long customer unless they raise prices to much. Lots more to try and looking forward to it!

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Tony4wellness
San Jose, US
Feb 17, 2012 7:02 am EST
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Fraud, Scam or whatever people say really doesn’t matter. Or maybe, people don't read the “out clause” or terms and conditions before signing their name on the dotted line. It does not matter. Here are the Facts about Melaleuca, they sold over a BILLION DOLLARS worth of products, and people must like their products, right?

Pyramid systems have been outlawed in the US a long time ago and they don’t sell any products. Melaleuca has over 350 products. We are paid just for referring people to Melaleuca and helping them register and that’s it! No inventory control, no billing, no carrying of products. We are paid on immediate commissions with several tiers of bonuses and handsome residual income, how GREAT is that!

They have paid out over 2.8 Billion in commissions to regular people out there in the past 27 yrs. What is really great about Melaleuca is they genuinely want to HELP. This is Very Rare for a corporate identity. Helping people better their health; getting them out of debt; having a good personal life, so too in preserving our environment, is that a BAD goal to have?

This is more than a business for most of us. You would really have to experience Melaleuca, and when you do, you too would have fallen in love with them just it like the more than 850 thousand families that have joined them. Sorry, but it’s hard to find sad story’s telling lies here. What you will find are people’s experiences in how lives have changed because of Melaleuca.

A Successful Melaleuca breeds successful people and it’s not too late to join us. If you want to succeed and willing to work at it and if you think you are coachable, “We Will Help” because Melaleuca wants us to.

We are just starting; more questions, give me a call, Tony [protected].
If NOT, then, Good Luck on your travels and I hope you find contentment!

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Truth Teller
Idaho Falls, US
Nov 30, 2010 11:36 pm EST
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I like the fact that the person who enrolled you was soft spoken and you didn't feel pressured... that is what Melaleuca is all about.

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3:19 pm EDT

Melaleuca awful experience

When my mother in law received her order from melaleuca she found a product she hadn't ordered. She phoned the company and they reversed the charge for the item she hadn't ordered and sent her the one that she wanted free of charge.

She raves about the fiber drink, she loves the laundry soap and the bathroom cleaner. She used to be a hairdresser and she says melaleuca has a very high quality shampoo and styling aid line.

She's seventy five years old and she uses melaleuca pain relief cream because she goes to the gym every day. So far, so good.

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jennilyn Dulo
Toronto, CA
Jan 12, 2012 4:12 am EST

Im so sorry to cancel my back up order, because the effect of Melaleuca to me is not good.i experience pimples on my face since i started this product.im sorry please return back my money to my credit card acct.thank you so much..i apreciated your help and have a good day and Godbless..

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10:38 am EDT
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Melaleuca not up front with their policies

Make sure you are ready to spend at least $50 every month to be a part of Melaleuca's Preferred customer program and to take advantage of any special promotions, ie: $1 membership fee. The person that set me up explained that to get the discounted prices, all you had to do was buy "something" from Melaleuca each month. I found out after signing up that, that "something" meant spending AT LEAST $50 EVERY month. They promote their products to be something you buy to last three or more times longer than the leading brands, but yet still expect you to go through them fast enough to spend $50 every month consecutively. I'm not saying the product is bad, but just make sure you know what you're getting into because if you decide to cancel, that's where the real fun begins. So far, I have been on the phone with six or seven different sales/customer reps, including managers to get my membership canceled and I was only a member for less than 24 hours! I personally canceled because I don't want to be a part of a company that isn't upfront and forthright with all their policies. I was told VERBALLY that my account had been canceled even though they are still sending me a membership kit and magazine for $1.08. After asking to be transferred to a manager, I was told I would be refunded that $1.08 (I don't care about a $1, it's the principal of the matter). Everything I was told over the phone sounded okay, so I asked them to email what they had explained to me so I had a hard copy of our conversation. They REFUSED to put any of our conversation in writing, even via email. That throws up more red flags. They shouldn't be concerned about putting what they say in writing if what they're saying is true. Also, if a company is confident in their product, they shouldn't make it so hard to cancel because they won't have to worry about that many members canceling in the first place. So, time will tell if what they said to me is what will really transpire (which is NO more shipments and NO fees taken out of my account). To be fair to them, I will follow up this complaint with something positive if anything positive comes out of this.

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Truth Teller
Idaho Falls, US
Jul 19, 2011 4:23 pm EDT
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Savemoor, I have personally found that Melaleuca's prices ARE cheaper than the grocery store brands... The Gold Bar is $3.95 but it lasts 13 times longer than a 99 cent bar of Dial. So I can spend $12, 92 on 13 bars of Dial or $3.95 with Melaleuca. I can spend around $25 on 6 bottles of Lime Away or I can spend $5.69 on a Tub and Tile Concentrate.

Heres a page that may help a bit...

http://www.melaleuca.com/ProductStore/Content.aspx?Page=Compare

There may be a stray product that would not come in cheaper but overall for the most part, even on price alone, Melaleuca is the clear champion...and as you said, when it comes to overall VALUE, no one touches Melaleuca.

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SaveMoorGetMoor
Miami, US
Jun 28, 2011 4:21 pm EDT

I feel both of you guys had a great argument. I'm a customer of Melaleuca and I agree the prices are slightly higher than the national average but I do feel the comparison should be towards other natural products like from Whole Food Market, co-ops, etc instead of the local grocery store. More than likely when people are shopping at traditional grocery stores they are more in survival mode than health. So really there is no comparison. People shopping at traditional stores could care less if the product is naturally derived, environmentally-friendly, packaged in recyclable materials it doesn't make sense for their current way of life. So when it comes to prices the traditional store will win. I use coupons myself to save and on many occassionas I end up leaving with money being paid to me. But Melaleuca wins at paying you your savings on the back-end, and profit-sharing from other customers you have referred, so over time a traditional store can't compete. Plus, traditional stores do not paid you for referring others to shop with them! So it boils down to people who are looking at prices will be satisfied at traditional stores, but people who looking to get the best bang for their buck will certainly consider shopping with Melaleuca!

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Truth Teller
Idaho Falls, US
Jun 19, 2011 2:18 am EDT
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If you took that tone from the start I wouldn't have had to reply so thank you for toning it back to a more civil approach. If you believe just because a company prints literature that it must be skewed or bias then that is your issue. Everything Melaleuca claims can be independently verified pretty easily.

We'll see if I get the last word or not...

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Please Be Logical
Clarksville, US
May 13, 2011 3:50 am EDT

Well, Truth Teller, you are pretty prolific on this thread as well.
Why do I care? I care not at all about this company. I came across this thread while searching for something else and saw the posting all in caps which caught my attention. I read your post following which began with an attack on someone else's online protocol, and then you starting making claims of fact based on what you've read in a company's promotional material and/or website, which are most assuredly biased in their favor. I provided an alternative view based not on emotion or loyalty to any company. It is extremely unlikely that you are going to admit that your bias in favor of the company MAY skew your logic or blind you to the inconsistencies.
The real truth is that I doubt anyone is reading this execpt you and me. You are entitled to your opinion as I am to mine. Enjoy your products in great health. Cash the checks with a big smile and spend the money on something you truly love. Grow your downline into a huge tree that will support your family well.
You may now have the last word because I have grown tired of your failure debate with reason instead of the company's talking points. And just to be perfectly clear, I have no affiliation to this company or any competitor. If someone chooses to buy from this company, I hope they are pleased with their purchases.

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Truth Teller
Idaho Falls, US
May 13, 2011 3:19 am EDT
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You started out criticizing me for my reply to someone else so lets be very clear how our conversation started. You did not just offer an opinion about inconsistency, you instead came after me accusing me of being unfair.

This whole site is called complaints board so the fact you are here offering the idea of inconsistency is in fact a complaint in and of itself. You go so far out of your way to distance yourself from any stock in others perception of Melaleuca yet here you are, some random person who says they dont care at all yet you keep the thread going offering the accusation again and again that your opinion of inconsistency is somehow magically hard fact.

If you dont care at all then why even be here reading in the first place? That makes no sense. Clearly you do care or you wouldnt keep replying. The question becomes WHY do you care if you truly have no interest? Of course you will probably try to dismiss that point entirely but even if your intentions were originally noble, the vast majority of posts dissing Melaleuca are bogus and made by people who are either knowingly lying or who are mad at some person who did not do a good job of sharing it with them in the first place so they come here to complain about Melaleuca instead of starting a thread about the person who did a lousy job of presenting it to them.

Point is that your accusation of inconsistency is simply a random opinion that adds to the overall dishonesty of others who knowingly or unknowingly misrepresent Melaleuca and for someone who claims to have no interest in any of it, you sure do post a lot here.

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Please Be Logical
Clarksville, US
May 13, 2011 2:44 am EDT

- Numbers do lie if you are selective in what data you are using to make a point. Case in point - look at the bogus unemployment numbers that are widely publicized. They do not take into account all of those people who's benefits have run out, but they are still unemployed. Any first semester statistics student can make the numbers say whatever they want them to say. I never said that the company was dishonest. Please go back and carefully re-read. I pointed out inconsistencies and they still exist whether you want to acknowledge them or not.
- Your point that if I don't agree with you on the value of these products that I am not careful in my shopping and spending habits is ridiculous. That if I were a careful shopper, I "would come to the same conclusion that hundreds of thousands of other careful shoppers have come to..." According to your logic, if an individual does not agree with a group they are wrong? That's laughable.
- You are also assuming that everyone must value the same attributes of a product. While I have not at anytime in this discussion questioned the quality of these products (please go back and recheck that as well) I would not insist that everyone must agree with my value assessments as you apparently do. My choices are mine and your choices are yours. That's the great thing about freedom of choice, we each get to make our own, as you pointed out.
I have no interest in whether Melaleuka is a huge success or a huge failure. I have no interest in whether you are funding your retirement and a vacation home with your residual income or are just buying products for your family at full price. Makes absolutely no difference to me. My original point was, and still is, the inconsistency of the number and your selective logic.

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Truth Teller
Idaho Falls, US
May 12, 2011 10:48 pm EDT
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My logic is not flawed just because you want it to be or claim it to be. math is math and numbers dont lie. You can try to spin the source of the numbers as you have tried to do here, but at the end of the day Melaleuca is not factually dishonest just because you paint them to be such. The truth is always good enough and Melaleuca has over half a million customers each month who disagree with you and your false accusations.

You cant be that careful of a shopper because if you were you would come to the same conclusion that hundreds of thousands of other careful shoppers have already come to.. that being that truly converting your home to Melaleuca products does indeed provide much more overall value than any other store at any price. You can't compare Melaleuca products to other store brand products because the entire Melaleuca product line is of superior quality so before price is even factored in, quality must be considered. After all, who cares if a coupon gives it to you for free if it poisons you, destroys your clothes or lets you breath toxins in. What kind of a wonderful deal is that? Weeee, you saved 24 cents and shaved a few days off your life in the process... congratulations!

It always brings a smile to my face to watch how incredibly hard people will try to get in their digs and try to discredit Melaleuca. Then, when called out on it, they turn their attack on me personally just as you have done here... it's an old trick and one that more and more real careful shoppers are getting wise to.

As I have said from day one here... dont let the nay sayers discourage you and trick you. Get some products for yourself and YOU be the judge. Isn't it telling that the haters will never tell you to do that? They always want you to trust them or believe them while those of us who are pro Melaleuca are the ones saying you should make up your own mind. This is because they know if you do objectively try the products, you will be one of the over half million every month enhancing your life and the life of your family with the best products in the world.

Dont let anyone take away your choice! YOU should be the one to decide if Melaleuca is for you or not... no one else, including me! Again, don't enroll because I said to... try it for yourself and YOU be the judge!

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Please Be Logical
Clarksville, US
May 12, 2011 10:29 pm EDT

Please don't take a point about one statement and compare it to another. The cost of the Melaleuka products vs. national brands purchased at a retail store on sale and/or with a coupon has nothing to do with how much Melaleuka has paid out in residuals. The point is that the comparison price they give on their website is very likely not what the average consumer actually pays for the item if they are careful shoppers. For instance, the Melaleuka website compares the CounterAct Pain product to Tylenol saying the buyer would save $2.40. It gives the disclaimer "Melaleuca Preferred Customer price vs. competitor retail price at Walgreens.com as of Jan. 6, 2010" My contention was that I would not purchase the Tylenol at full price and would likely save additionally by using a coupon. The website then uses a price obtained in Portland, OR for the Powerbar vs. Access Performance Bars comparison. Why not be consistent?
I did not question the quality of the products and I have listened to a presentation from an Exec. Director. I am not affiliated with any direct marketing company and have no reason pretend to be a disgruntled customer. I simply could not let your flawed logic go unchallenged.

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Truth Teller
Idaho Falls, US
May 12, 2011 8:18 pm EDT
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So you want to give Marvin a pass and let him have a few dollars here and there yet you want to accuse Melaleuca of cherry picking. Then you belittle the over 2.7 BILLION in cash Melaleuca has paid out to their customers residually and somehow compare that to clipping some coupons?

I believe that the average surfer out there is smart enough to see thru the haze of dishonesty people dump on this board. If you are already a Melaleuca customer, you know there is nothing better at any price and if you are not, see that on boards like this people lie and their goal is not to honestly share an unbiased view but instead their goal is to make you believe they are unbiased when in fact many Amway and MonaVie people have confessed to us privately that they frequent these boards and pretend to be disgruntled customers with problems just to slime Melaleuca's good name.

Do yourself the favor or going to the source, getting a complete 45 minute presentation from someone who is at least a Director or above with the company and YOU decide for YOURSELF! Don't let these naysayers get their jollies at your expense... you look at it for yourself and YOU be the judge. Then, once you see how your life can be enhanced by these incredible products, you will be glad you didnt fall for the propaganda merchants that post anti-Melaleuca stuff here.

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Please Be Logical
Clarksville, US
May 12, 2011 7:46 pm EDT

Truth Teller -

Your reply to Marvin regarding cost does not take into account shipping fees, which would be another $6-$7 depending on whether his state charges sales tax on the shipping. So cut the guy some slack for rounding up a couple of dollars.
Secondly, the competitor's retail cost comparison does not take into account store sales and/or coupons. I, for one, do not pay full retail for non-perishable items. I'm smart enough to plan ahead and buy on sale. Also, I find it interesting that although the website cites the store and city for the comparison price, they are not consistent. This leads me to believe that perhaps they have "cherry picked" higher prices for better comparison. Math does lie if the data used is selectively chosen.
Finally, 200, 000 people getting a check every month does not mean they are making money. Simply getting a check for an undisclosed amount based on having to make a minimum purchase is misleading. Perhaps Marvin was referring to actually making a PROFIT, not just receiving a check.

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2:56 pm EDT
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Melaleuca - points/ dollar amount

Does anyone know how the points=dollar amount when it comes to Melaleuca? You are required to spend 35 points as part of your membership with Melaleuca. There is a Melaleuca salesperson on here touting that the 35 points they require every month can cost as low as 50.49. (or less). I asked if he could provide the products that he is referring to. In my...

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Melaleuca In-depth Review

In summary: Melaleuca offers a diverse range of wellness products with a focus on natural ingredients and sustainability. The company's commitment to customer satisfaction and eco-friendly practices stands out, although its direct selling model may not appeal to everyone. Detailed product reviews and a strong community presence bolster the brand's credibility, while a comprehensive loyalty program rewards consistent customers.

Company Overview: Melaleuca has established itself as a wellness brand with a significant history and background in the industry. Its mission and values are centered around providing high-quality, environmentally responsible products. The company has a substantial market presence and reach, with a global customer base and a wide array of products.

Product Range: The quality and variety of Melaleuca's products are generally well-regarded, with an emphasis on natural ingredients. Pricing is competitive, offering value for money, especially considering the brand's sustainability efforts. Product packaging is designed with environmental impact in mind, aligning with the company's green philosophy.

Customer Experience: The website is user-friendly, facilitating easy navigation and a seamless online shopping experience. Customer service is responsive, with multiple channels for support and a wealth of resources available to customers.

Membership and Ordering Process: Membership benefits include discounts and exclusive access to products, though there are certain requirements to maintain membership status. The ordering process is straightforward, with an auto-ship feature that provides flexibility for regular customers.

Product Effectiveness: User testimonials and reviews are prominently featured and generally positive. While direct comparisons with competing products are less common, there is some scientific backing and research supporting the efficacy of Melaleuca's offerings.

Environmental and Ethical Practices: The company is known for its eco-friendly initiatives, such as using sustainable ingredients and packaging. Supply chain transparency and corporate social responsibility are also areas where Melaleuca invests effort, although specific details may be less accessible.

Loyalty Programs and Incentives: Melaleuca rewards loyal customers through a points system and member perks. The referral program incentivizes members to introduce new customers, and there are often exclusive offers available to members.

Shipping and Returns: Shipping options are varied, with costs that are competitive within the industry. The company takes care in packaging and handling, and the return policy is designed to ensure customer satisfaction, with a guarantee that underscores their commitment to quality.

Business Model and Sales Approach: The direct selling and multi-level marketing structure of Melaleuca may not be preferred by all consumers, but it does provide income opportunities for members. The company holds its own in a competitive market, with a clear positioning as a provider of natural and sustainable products.

Community and Social Proof: Melaleuca has an active online community and social media presence, with customer success stories and endorsements adding to the brand's social proof and credibility.

Financial Health and Company Growth: The company has shown positive revenue trends and profitability, with ongoing expansion and scaling efforts. Industry awards and recognitions have been achieved, reflecting the company's growth and success.

Legal and Compliance: Melaleuca adheres to regulations and standards, with no major product recalls or safety notices in recent history. Litigation and controversies, if any, are not prominently disclosed.

Conclusion and Final Thoughts: Overall, Melaleuca is a reputable company with a strong commitment to natural wellness products and sustainability. While the MLM business model may not suit everyone, the company's product effectiveness and customer loyalty programs are commendable. There is room for improvement in terms of transparency regarding its environmental and ethical practices. Our final rating is positive, with a recommendation for those who value natural ingredients and are comfortable with the direct selling approach.

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