The complaint has been investigated and
resolved to the customer's satisfaction
Melaleucaunauthorized use of card for downlines backup order

THIS IS JUST NOT MY YEAR - 2nd Ripped Off Complaint (What is this world coming to?)

I woke up this morning and pulled up my husbands checking account to find a pending transaction of $63.24 from Melaleuca. I have been a member of Melaleuca for 5 years now with a small downline. Knowing I had not placed a order nor had my husband, I began researching to find the charge was for a person in my downline. Her backup order shipped and her form of payment was declined so my husbands card was charged.

How does this happen? Well some time ago my downline was having rough times and I agreed to help her cover her points so I place a order for what I needed and used my husbands card online. Click the box to "not save form of payment" and you think your safe. Well with online orders, forms of payments are saved.

I called Melaleuca thinking this could be resolved but guess what. THEY HAVE THEIR MONEY AND CAN CARE LESS ABOUT ANYONE ELSE!!! This was pretty clear after going from Order Department to Customer Service and then to a Manager and having him tell me "we can not reverse the charge to a debit card, you are going to have to contact the downline and have her send you the money". I COULD NOT BELIEVE THIS WAS REAL, so I continued to arugue that Melaleuca had not right to charge the card for something not innitiated by this household but from them and their backup order program. The Supervisor went on to say there is nothing that could be done and argued with me the rules of ordering online - WHICH IS BULL_ _ _ _. I continued to demand he send me a check and take up collections with the customer not me the upline.

I know there is something so illeagle about this so anyone with any help or info of what to do next please let me know.
Damage Resulting = Financial Loss of $. I nor my husband should be forced to pay for a downlines backup order and then forced to collect from them. Melaleuca had no authorization to the debit card that they had on file for a one time used in the past. My downline I am hoping is refusing the order and it will be returned, but how can I really know for someone who lives 3 states away.


  • Li
    lillybell Oct 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I had a problem with
    I used them once to do a people search for $1.00 and they could not help me so I cancelled it.
    Well for two months they charged my credit card and I finally got it stopped.Their fee was 18.99 a month for something that was worthless, to me any way. I never told them to do this.So be careful and keep track of who you talk with, get a reference # for everthing .I think they even say on their site that if they can't help you don't even pay the dollar, cute.

    0 Votes
  • Te
    TeamUp Mar 26, 2010

    You say you have been shopping with the company with a small downline (business) for 5 years and that is your complaint? I have actually given my card number once for my nephew and his Bride when they first got married. I wanted to buy them a Value Pack for their wedding gift when they opened their account for their new household. When doing so, I specified this was a one time only transaction, and not to keep my card number on file. I would say the mistake was yours, because Melaleuca does ask if you want to have a secondary method of payment on file.
    And, if you knew this friend well enough to use your credit card number for her, I would think you would trust her to reimburse you if your card was used as a secondary method of payment. I don't see that as the Companies problem to solve, but yours.

    I have only been with this Company for a short time, but I have almost 100 people in my downline already. I have never gotten a complaint from them with the Company. Only positive feedback. When people make mistakes, they always want to blame someone else.

    0 Votes
  • Ke
    kelk Mar 17, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I agree with all these other posts. That was stupid on your part, however, they will not save it onless you push save. I dont get how people come on here and conplain that after years of loving the company they SUDDENLY have a problem. Sounds like to me the problem here is you are mad because you didnt do well. Small downline, problems, paying for their products. All key words that the issue at hand is clearly plain and simple. Success takes hard work, consistancy, and motivation. Negative people never no anywhere.

    2 Votes
  • Bi
    Bizness4you Mar 15, 2010

    Shame on you for covering your downlines points.You did that not Melaleuca. Why are you getting mad at a company for doing something they would not recommend you to do.You chose to do so to keep your downline active.They could have just gone to direct customer until $$ was better for them.It really bothers me when someone pushes the blame on someone else. Come on, learn from your mistakes and continue ordering the safe better for you products that you have already are purchasing for the last 5 years.

    2 Votes
  • Ge
    getthewealth Jan 30, 2010

    Hi Melaleuca is a good Business to have my business has been good it you have any question about the company. go to my site and email me ...

    1 Votes
  • Ne
    nelsondr0225 Jan 11, 2010

    I think this complaint is all a bunch of crap. For those of you who have actually taken the time to read this far into this website please notice that most of these are just copied and reprinted several times under several different email addresses. They may be slightly changed but this is just someone who is vicious and has nothing better to do than to try to influence a stranger with their twisted stories.

    2 Votes
  • Me
    melabrite superstar Aug 23, 2009

    You must be trying to cover for your mistake. They don't save your credit card unless you push save. I know. I build this business. Computers don't lie. People do. Quit trying to cover for your mistake.

    0 Votes

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