The complaint has been investigated and
resolved to the customer's satisfaction
Melaleucaunauthorized use of credit card


I woke up this morning and pulled up my husbands checking account to find a pending transaction of $63.24 from Melaleuca. I have been a member of Melaleuca for 5 years now with a small downline. Knowing I had not placed a order nor had my husband, I began researching to find the charge was for a person in my downline. Her backup order shipped and her form of payment was declined so my husbands card was charged.

How does this happen? Well some time ago my downline was having rough times and I agreed to help her cover her points so I place a order for what I needed and used my husbands card online. Click the box to "not save form of payment" and you think your safe. Well with online orders, forms of payments are saved.

I called Melaleuca thinking this could be resolved but guess what. THEY HAVE THEIR MONEY AND CAN CARE LESS ABOUT ANYONE ELSE!!! This was pretty clear after going from Order Department to Customer Service and then to a Manager and having him tell me "we can not reverse the charge to a debit card, you are going to have to contact the downline and have her send you the money". I COULD NOT BELIEVE THIS WAS REAL, so I continued to arugue that Melaleuca had not right to charge the card for something not innitiated by this household but from them and their backup order program. The Supervisor went on to say there is nothing that could be done and argued with me the rules of ordering online - WHICH IS BULL_ _ _ _. I continued to demand he send me a check and take up collections with the customer not me the upline.

I know there is something so illeagle about this so anyone with any help or info of what to do next please let me know.
Damage Resulting = Financial Loss of $. I nor my husband should be forced to pay for a downlines backup order and then forced to collect from them. Melaleuca had no authorization to the debit card that they had on file for a one time used in the past. My downline I am hoping is refusing the order and it will be returned, but how can I really know for someone who lives 3 states away.


  • Li
    Lisanne1925 Dec 26, 2012

    I had just the opposite problem. The person who recruited me had ordered sales material to replace the copies given to me. She not only placed the order for those materials on my Melaleuca account, but had them charged to my credit card as well. The really scary thing was that SHE actually received a copy of the order confirmation before I did and when she realized she had the materials shipped to my address, she called and had the shipping address changed to her own. REALLY? How is it that another person can just order on my account, charge what ever they order to my credit card and then go in and change the shipping address without my knowledge or authorization? That was the END of me and Melaleuca.

    0 Votes
  • Tr
    Truth Teller May 12, 2011
    This comment was posted by
    a verified customer
    Verified customer

    How you can be with Melaleuca for 20 years and think we have downlines makes me suspect of your entire claim for starters. We have customers, MLMers have downlines and Melaleuca is not an MLM.

    Next, if you were truly thinking of working the business you would know that enrolling three people would get you a minimum of $71 and possibly as much as $300 so why the hub bub about a one time charge that you clearly admit was due and payable?

    0 Votes
  • Te
    terryj296 May 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I totally believe this happened because it just happened to me. They had a credit card on file for me that i used SIX YEARS AGO for a one-time order. ( The credit card expiration could not have been valid from six years ago I do not believe). Anyway, the Melaleuca Visa I truly had on file was declined because of a Melaleuca Visa breech of security (not because of anything I did). So, they use my card from six years ago (must've made up an expiration date or kept guessing til they got the new one). I call and ask them to simply credit the card and charge my reissued Melaleuca Visa but they REFUSE, saying they cannot do that. (How hard could this be?). I am soooo angry. I cannot believe that I gave money to this company for TWENTY YEARS!! I always thought this was such a nice company (Frank Vandersloot is/was seemingly such a great guy), but either they've had me fooled or it has gotten big enough to not care about their customers. I've noticed that the customer service (at the higher levels) has gotten worse over the past few years. (I've had about 6 calls to them in the past).

    I am returning my product as this is the only way to get them to credit my card. I have been on the phone 5 times about this! But, the great part is, I was thinking of actually "working the business", but now I'm sure I don't want to drag others into a company that is so disrespectful of their customers. I will be cancelling as soon as this mess is cleared up. (I have a significant balance on the card they charged at 5.9%. New charges are 18% and stay on the card til the "old" balance is paid).

    Just so the above "company defenders" know. I am PLENTY BUSY, but i am writing this in hopes of helping anyone else in this situation or that is thinking of working this business. (Shame on that stupid woman for helping out the woman in her downline. Right?)

    0 Votes
  • Do
    douglas clark Oct 29, 2010

    Melaleuca is a company with honor,
    the problem for a lot of people is that they dont understand the rules.
    first, Melaleuca rule is. Do not give your c/card to another customer, did you obey this rule?
    when you go tu the market for your groceries, are you asking some one else for credit card?
    NOOOOO, you are using your own form of payment, right?
    so your complaint is off of the line.

    0 Votes
  • Ge
    getthewealth Jan 30, 2010

    Hi Melaleuca is a good Business to have my business has been good it you have any question about the company. go to my site and email me ...

    0 Votes
  • Ne
    nelsondr0225 Jan 11, 2010

    I think this complaint is all a bunch of crap. For those of you who have actually taken the time to read this far into this website please notice that most of these are just copied and reprinted several times under several different email addresses. They may be slightly changed but this is just someone who is vicious and has nothing better to do than to try to influence a stranger with their twisted stories.

    -1 Votes

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