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2.7 1059 Reviews

Maytag Complaints Summary

453 Resolved
606 Unresolved
Our verdict: Dealing with Maytag, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Maytag reviews & complaints 1059

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Newest Maytag reviews & complaints

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7:54 am EDT
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Maytag flashing and clicking panel

I, too, have had major problems with this Maytag refrigerator! We have experienced everything from a malfunctioning ice maker, flashing control panel, overloaded compressor, erratic freezer (freezes much of the fridge contents), and doors not staying closed/inadvertently popping open. We have owned this fridge since 2007 and have repaired the ice maker and the freezing problems on our own dime. When the clicking sound woke the entire house up at 5 am, I finally decided to post! I realize that appliances are not perfect, and that Maytag had the best of intentions when designing and producing this product, but what really infuriates me is that Maytag has known about this wide-spread inherent problem since late 2006! Why no recall? Why no notice? Why no assistance? When I called the customer service line this morning, the representative acted like she'd never even heard of this fridge having problems-- yeah, right...all you have to do is Google the model number or just "Maytag fridge panel flashing and clicking problem" to discover thousands of similar complaints. I do not fault Maytag for manufacturing a "less than perfect" appliance, but I do hold them accountable for adequately repairing/replacing such a rampant and unsafe (compressor overload) product! Maybe, like the woman from Massachusetts suggested, it is time for a class action. Something needs to be done to protect the consumer from a company that is so slow to correct a long-standing and potentially dangerous problem!

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2:10 pm EDT
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Maytag bad customer service/ not willing to help

Had washer only for 3 years and got a error message for f1 which in the catalog said call for service called maytag who reported appliance doctor to be their authorized repair place.the gentleman without even takiong a part of said that he had several calls about it and it was in the control board & that I should call maytag [protected] and the lady that anwsers the phone tells me about a $ 315 repair plus program that i thought was high already seeing i just spent 100 for there service provider to come out and know she's telling me i am not eligble because i called them...what! where do you think I GOT THE NUMBER! Then I ask for the manager then she puts on a supervisor who proceeds to be condesending to me like she just spent her 700 plus dollars for a machine that stopped working ...when I could not take the disrespect anymore i asked for corprate number or email she refused to give me anything saying the buck stopped with her and when i asked does she have a boss her response was everybody does! unbelievable. I will take my hard earned money a buy a new washer BUT IT WILL NEVER BE MAYTAG AGAIN..., ...i wIll get some correspondence to corporate and voice my complaint about how I was treated..

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8:07 pm EDT
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Maytag centennial washer

After owning only maytag washers for over 25 years, i insisted on another maytag when we shopped for a new washer in april 2011. Big mistake! We purchased a maytag centennial washer at that time and it's been a terrible washer! A number of clothes have come out of it with what looks like grease spots that weren't there when they went in the wash. Even after repeat washings, the spots stay. We had a repairman come out while it was still in warranty (1 year) for that & other problems & he replaced the nuts on the shaft due to extreme vibration and metallic noise (Metal on metal rubbing). He basically had to glue them using lock tite because he said that otherwise it ends up happening over and over. Regarding the spots, he said that they, might be from detergent not rinsing out properly and leaving spots. He recommended using the bulky cycle to get more water in the tub, which we have done for months now. Still the spots appear. I am afraid of ruining more clothes every time i wash them. All of the faith i had in the maytag brand for more than two decades has been totally destroyed in 1 year with the centennial washer. They used to be the best. No more! I cannot wait to replace this thing so that i don't have to be afraid to wash my clothes anymore. Maytag really should recall all of these washers and refund the purchase price as a demonstration of goodwill at which time we might consider replacing it with another maytag.

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Dorothy Howard
Owensboro, US
Feb 26, 2014 7:56 pm EST
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I have one also and I hate it. I am having about the same trouble. Liquid laundry detergent is left on my clothes whether I put in a small load or a medium size load. I know how you feel. Thanks for taking the time to let others know about this terrible washer.

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5:21 am EDT
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Maytag series 3000 washer

My series 3000 washer is a bit over 2 yrs old ( March 2010) and it died Sunday. The control panel won't light up so I assume its one of the 2 control boards. When I bought the machine, at Lowe's, I had some sort of coupon for free delivery so I purchased the extended warranty with that money 'saved' (the first time in my life!) But I had heard some scarey stories about these front loaders so now I guess the extended warranty was a good idea and in my warped logic it didn't cost me anything because I had the delivery coupon. The machine I have is used for maybe 5-6 loads per week at most ( two people)

Anyway, I had some 'great' conversations with Lowes' manager: he told me the service contract was not theirs, but a third party so Lowe's had no control over the third party policies. When I told him I paid LOWES the money for the contract he really could not explain how it was not their issue but it wasn't. I wanted him to assure me the repair guys would have the possible bad/replacement parts when they showed up to prevent a come back call. He said he had no control over that.

The control module/processor on these things can't cost more than a few bucks to manufacture. Obviously there is design cost etc, but I would imagine the actual cost to manufacture one is likely less than $10. A good on line cost is $250. I would assume Maytag/Whirlpool is making some good money on the replacement of these items and lots of extended warranty firms are cleaning up doing the replacement. I believe the retail (that you would be charged) is anywhere from $350 to 300 for the main processor and then the $100-150 service call fee.

So, after arranging with the service company for a visit (3 day wait) they pretty much assured me they won't be fixing the machine when they show up because they are not allowed to bring parts even though it seems like a choice of only 2 or 3 things that could be bad. The phone person said she had no idea how long the replacement parts would take once they are ordered.

The Lowe's manager did say I could have a loaner machine while mine was broken so I guess that will be interesting to see how that works out. I do laugh though because if they just fixed the damn machine it would save money and lots of aggravation for every one.

I guess the moral of the story is Maytag is not too reliable, they don't seem to want to admit they made a lemon, Lowe's is just like everyone else in backing away from problems and providing real first rate customer service. I really do wish that every customer would demand great service from all suppliers. In general we are too lenient with the companies who act like they are doing us a favor when we are PAYING THEM to perform a service

When I tried to post a comment on the Lowe's web site, it was rejected. I guess they don't like negative comments. One possible excuse I was given was that I posted the comment on different model : a 301 vs the now not sold 300

I think I will write a letter to my state's Atty General. Martha Coakley's organization seems to enjoy sticking it to businesses.

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4:05 pm EDT
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Maytag service charge

Purchased a dryer from lowes. Dryer broke in 15 days, lowes farmed out the service call to an outside company who insisted on my credit card before they would come. I called back, and cancelled the service call, (Have the acknowledged cancellation on my phone) and they still showed up. After complaning to lowes, being shifted to one department to another they would do nothing to help me. Sent a certified letter return receipt requesterd to the ceo of lowes. No one even bothered to answer my letter.

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3:55 pm EDT
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Maytag charge for cancelle service call

Purchased a dryer that broke in 15 days. Lowes farmed out the repair service who insisted on my credit card number. I called back cancelled the serviice call, (Have the acknowledgment of this cancellation on my phone) the repair man still showed up. After weeks of phone calls, and being shifted from one department to another lowes would do nothing about this. Sent a certified letter to the ceo of lowes return receipt requested and no one even replied.

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Wp2008
, US
Aug 01, 2012 9:37 am EDT

Hello Candy . My name is Melanie and I am a representative with Maytag. We apologize about the frustration you have experienced with your APPLIANCE. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (ComplaintBoard), your user ID name (CANDY SOLOWITZ), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

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7:32 pm EDT
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Maytag worthless product

I purchased the maytag centennial washer over a year ago and it has been nothing but a worthless piece of junk! The wash is not clean, it only wets the laundry. It does not remove any mild stains. You must hand wash a mild stain first and then use this
"maytag" only to rinse what you just had to hand wash! This maytag washer is no good and i must now purchase another washing machine and take a financial loss with this maytag trash! What happened when companies took pride in their products?

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Wp2008
, US
Jul 25, 2012 11:27 am EDT

Hello Lillie. My name is Melanie and I am a representative with Maytag. We apologize that you are unhappy with the design of your washer. We manufacture our appliances to If you have other concerns we can address, please provide your name, the name of the site you were contacted on (ComplaintBoard), your user ID name (Lillie), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie

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3:58 pm EDT
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Maytag warranty issue

I bought a Maytag washer (centennial) because of its reputation. I bought the washer on June 7th of 2011. On June 15, 2012 the washer just quit working. I called Maytag, they said since the warranty was over that I had to pay a technician to come out and it would cost $129. I was upset but I had to have a washer so I scheduled it. The tech came out said the motherboard was bad. He said that this has been a common problem with this machine and that Maytag should actually recall the part. The replacement part was much better. He suggested I call and complain. The part was $180. He said that Maytag may reimburse me because it was so close to the warranty cut off. I mean seriously - 8 DAYS past the warranty.That is ridiculous. I called Maytag back and explained the situation. I really think they should have paid for all of it, but I would settle for at least part of it. It was a just a week from the warranty date. I got the response of "since you already paid for it there isnt anything we can do."

That is crap. I am in the customer service industry and there is NO WAY I would let a consumer get treated with such disregard. Maytag is profitting off of a false reputation and think people should be aware.

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psurunner
Port Matilda, US
Aug 21, 2012 6:21 am EDT

Maytag washing machine - MVWC6ESWW1 ... Part number W10248240 ... Called Maytag / Whirlpool today - [protected], was first sent to a parts distributor in Florida, I'm in Pennsylvania. They were happy to sell me the new part for $97.53, plus $15.00 shipping. Said I was looking for a local parts distributor and they placed be through to Maytag "Customer Service". Gave Chelsea my model and serial numbers, explained this washer is at our second home and sees very little usage and that the internet is filled with complaints about this part going bad. I found a youtube video, from an average Joe, that showed this repair (which takes about 5 minutes with your flathead screwdriver) and as of 8/21/12 he had 18, 000 hits ! Now you tell me how many teenagers are watching that video, haha.

My complaint was being passed through to the "complaint department". I asked for a callback on it, Chelsea "couldn't guarantee" they would be calling me back. I suggested there probably wasn't a snowball's chance in he! I'd get a callback, and Chelsea didn't disagree.

Off to spend $100 bucks and my time to fix their known defective part.

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Wp2008
, US
Jun 26, 2012 2:46 pm EDT

Hello nikkiwhite. My name is Melanie and I am a representative with Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (ComplaintBoard), your user ID name (nikkiwhite), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

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9:17 pm EDT

Maytag maytag gas range is a lemon and they will not replace it

I purchased a Maytag gas range on April 29, 2011. The range has never worked from day 1. Maytag refuses to send me a replacement range. They insist that they will repair it, or, if a service technician deems it unrepairable, they will replace it.

I have had numerous service calls. I have had parts replaced on the range 3 times. After 2 technicians told me personally that they felt that the range was unrepairable, Maytag still refuses to send a replacement range.

Maytag shipped me a lemon, and will not make good on their warranty. I have had the range for 5 months, and it still doesn't work. Do not buy a Maytag product!

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Wp2008
, US
Jun 05, 2012 12:14 pm EDT

Hello Simerde. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your range. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (Compliantsboard), your user ID name (Simerde), your phone number, your address, the full model and serial number, any service provider information, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

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3:03 am EDT
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Maytag maytag washer

Maytag asked A & E Factory Services to re-open a job to have my washing machine fixed. A & E refused Maytag, and did not contact me to let me know. It started on May 8 when A & E initially came out to diagnose the problem with my washing machine at $140. The service person recommended I not fix the washer. The next day after talking to Maytag, I decided to go ahead and fix the washing machine. Maytag called A & E on May 9 and asked them to re-open the job and order parts to fix my washer - A & E refused and said they would have to come out to my home again, for another $140. To top this off, they did not contact me - I finally called on May 23 to find out where my parts were and A & E informed me they did not order them because they cannot re-open jobs and that it was not their responsibility to let me know that the parts were not ordered. Both Maytag and A & E would not take any responsibility in the faulty washing machine (only 13 months old), the non-communication, or the bad business practice of not re-opening a job.

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Wp2008
, US
Jun 05, 2012 12:20 pm EDT

Hello S. Kay N. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (Compliantsboard), your user ID name (S. Kay N), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

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2:58 am EDT
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Maytag customer service & shipping

We have purchased a few appliances from this company over the years including high end products from Kitchen Aid to be delivered to our home in Florida. Our last purchase of a washer & dryer to be delivered to our Florida home was a disaster. We paid for white glove service and what we got cannot be considered a service at all. The existing machines were to be removed by their shipping service(Which is farmed out) and a fee was paid for this. The appliances were never removed, the new washer & dryer were left inside the garage in it's original box and the shipping service took the money from my 85 year old mother and slipped it into their pockets jumped into the truck and left. I made MANY calls to customer service and the shipping service which is A1 Shipping and complained about this transaction, their answer was always (we will call you back) or we would not receive any return calls. The shipping company wanted to charge us a return trip and stopped taking our calls. After about 12 days of back and forth we had no choice but to pay full price on airfare to go to our home and have this situation taken care of by hiring a moving crew to come into our home, remove the existing washer & dryer, unpack the new ones and install. We have spent thousands of dollars on appliances at Plessers. We should not have been treated this way. We will never make another purchase at this store nor recommend.

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4:03 am EDT
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Maytag I got a lemon and they refuse to make it right

I purchased a Maytag gas range 5 months ago. It has never worked properly. It won't stay hot after it preheats. I have had parts replaced on it 3 times, one part has been replaced multiple times, and Maytag still will not send me a new range. Two service technicians from A&E (the company Maytag sent out) have told me that the range is unrepairable, yet Maytag still refuses to replace it. Don't buy a Maytag product. I got a lemon and they refuse to make it right.

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Wp2008
, US
Mar 21, 2012 10:16 am EDT

Hello Shumake. My name is Melanie, and I am a representative of Maytag. I apologize about your range concerns. If you would like to email us your name, user ID name, the website we contacted you on, your phone number, address, and model and serial number, we would be happy to review this further. Email the information to Maytag.Digital@maytag.com. We look forward to hearing from you. Sincerely, Melanie.

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SearsCare
Chicago, US
Dec 14, 2011 4:56 pm EST
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Dear Belle,

I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Robert and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the (Maytag Gas Range) is listed under and we will contact you directly. In addition please include your screen name (belle) in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,
Robert B.
A&E Solutions Team
A&E Cares

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8:48 pm EDT
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Maytag faulty maytag bravos dryer

I purchased a new Maytag Bravos series washer/dryer set in February of 2011. About 3 wks ago, I noticed that my dryer was taking longer and longer drying my clothes and after a while it was just leaving them hot, wet and steamy. There was also large amounts of "wet lint" in the dryer and stuck to the clothes. I took the back off and found the blower belt and pulley bolt lying on the floor of the dryer. I googled this issue as well as the "wet lint" and found mutiple sites and complaints with people having this same problem with this make and model of dryer. I called Maytag and they basically told me "sorry, your 1 yr warranty is out, but you can pay for a service visit" (I am 3 weeks outside of my warranty!) My expensive MAYTAG dryer only functioned for 1 yr! Also, there is a "service bulletin" on this same issue! I will never recommend Maytag to anyone, EVER! I will NEVER purchase anything Maytag or Whirlpool again. Maytag has the rudest customer service I have ever experienced. They DO NOT stand behind their product! Horrible product, horrible customer service, horrible experience...and, tough lesson to learn. Bottom line, stay away from Maytag! Beware.

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Wp2008
, US
May 09, 2012 4:19 am EDT

Hi, Jody_eve. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your dryer. 90% of improper drying is due to venting issues, and not problems with the dryer, as long as it is heating. If the dryer is running, then run the dryer without the venting. See how long it takes to dry without the venting in place. If it dries fine, then you know the venting is the issue. To test the venting, take a piece of cardboard against the outlet inside the drum and it won't fall off until you shut the dryer off. Hook the vent up and you get different results depending on the vent. There are other, more expensive testers, but this one does not cost much, and is effective. If you would like us to look into this further, please provide your name, the site you were contacted on (Complaintsboard), your user ID name (Jody_eve), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

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Jody_eve
Odessa, US
Apr 29, 2012 12:55 pm EDT

I'm having the same exact problem and have found by searching online that so are A LOT of other people. We have thoroughly cleaned the lent trap and exhaust hose but it still takes 4 or more hours to dry 4 towels. We started having problems almost immediately after our warranty expired. We have had the dryer less than two years i thought we were buying top of the line machines. When we purchased the dryer my husband and I said to each other 'let's pay good money for good quality.' we did NOT get what we paid for. We were planning to buy a new dishwasher (you can bet it won't be whirlpool) but now we have to put that off to replace our maytag dryer first. Maybe we shoulda just gone with a cheaper brand.

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Wp2008
, US
Mar 19, 2012 9:58 am EDT

Hello Teribart. After reading the comments about your dryer, we apologize about the concerns you have experienced. If you are still in need of assistance, please email us your name, phone number, address, name of appliance dealer, the website we contacted you at, with the model and serial number of your dryer to Maytag.Digital@maytag.com. We would be happy to look into this further for you. Thank you for your time. Melanie

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1:39 pm EST

Maytag I am so disappointed in this company and I would never buy any of their products ever again

I purchased a Maytag washer and dryer 18 months ago. Yesterday the electronic components in the washer stopped working. I called a repair man and the cost of fixing an 18 month old washer will cost as much as a new washer! I then called Maytag Corp. They told me their warranty is for ONE YEAR ONLY. They offered to get me the replacement part for 1/2 off the cost, but I would have to pay for the repair! I thought Maytag was supposed to be a good company and that their products last. They do not stand behind their products. I am so disappointed in this company and I would never buy any of their products ever again.

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Wp2008
, US
Jun 14, 2012 2:15 pm EDT

Hello BornintheUSA. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced. If you have an appliance concern you need us to look into, please provide your name, the name of the site you were contacted on (ComplaintBoard), your user ID name(BornintheUSA), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.

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Wp2008
, US
Jun 14, 2012 2:13 pm EDT

Hi, Nicole Thomas & Chase Dexter. I am sorry that you are still having appliances concerns. I have reached out to both of you about these concerns. If you still need assistance. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (ComplaintBoard), your user ID name (Nicole Thomas or Chase Dexter), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. In the case of Nicole, I need your mother's contact information, as it is her washer that needs assistance. We would be happy to review your concerns further. Sincerely, Melanie.

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BornintheUSA
Shawnee, US
Jun 01, 2012 4:32 pm EDT

Here's a link to the downward spiral history of the Maytag Company and it's products. Maytag began the process of shifting appliance production to lower-cost assembly plants outside the United States, in 2004 and between 2002 and 2004, Maytag corporate management cut new-product investment by 50%. Once renowned as the standard for laundry appliances, by 2003 the company faced increasing competition from new appliance brands in the US market, as well as from existing appliance manufacturers who had outsourced production a decade earlier in order to reduce costs. On April 1, 2006, the Whirlpool completed its acquisition of Maytag Corporation. In May 2006, just another sad story of the effects of competition and poor U.S. corporate management. In a nutshell, a Maytag is a Whirlpool, so forget the quality reputation aquired during the years of the "Lonely Maytag Repairman" commercials.
http://en.wikipedia.org/wiki/Maytag

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Chase Dexter
Owensboro, US
Apr 16, 2012 12:26 am EDT
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Much like you, we thought the brand name WHIRLPOOL meant quality. And much like you, my wife and I found that quality and standing behind their products means nothing to either the dealers, or the manufacturers.
Although in our case the product was a clothes dryer, the results were the same.
We paid nearly 400 dollars just over a year ago for a Whirlpool/ Estate Dryer/ model EED4400WQ0. It lasted just over a year, stopped working for no reason, and even the repairman said this was a case of faulty workmanship.
Unfortunately his word was not final, and the local dealer, MURPHY APPLIANCE IN OWENSBORO KENTUCKY, left us high and dry with a dryer that's now a hunk of junk for the landfill, which I'm sure is the case for the thousands of others who were stupid enough as us to trust what was once the top name in the business.

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Nicole Thomas
Lithonia, US
Apr 16, 2012 12:25 am EDT
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Hello:
There should be a recall of most of these machines. I really wish the engineer of these machines would come into some of the consumer's homes for a full wash cycle. Let them see exactly what they're selling to the public, as if they don't already know.
My mother purchased the Maytag ensignia 200 "quiet" series. It's really a sad day when you spend good money on a company's washer and dryer, yet your clothing comes out wrinkled and linted to the max. The clothes are usually clumbed and twisted. The washer has ruined many of blankets. This machine is a total waste of good money, which in this economony is hard to come by. The dryer has never dried anything properly and waste electricity. We can't even sell this crap of machines. I would never let someone else mess up clothing. Not even for free. We'll probably donate them to the Animal shelter to wash out the towel, forget drying them. I am contacting this company for some sort of compensation, this product must be recalled.

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12:27 am EST

Maytag I will not purchase another whirlpool/maytag/kenmore product.

In December 2004, I purchased a Maytag Neptune, top Loader washing machine and dryer. Within 2 years I had to have the clutch assembly replaced and less than five years later, I have to replace the clutch assembly again. That means that this machine will have had 3 clutches in less than seven years. The serviceman who diagnosed the latest clutch problem said that this is a known, recurring problem on this Maytag model!
I called Whirlpool/Maytag and was informed that since this machine is so far out of warranty and no recall has been issued, I am not entitled to any remuneration for the repair services. I countered that this machine has a recurring clutch problem and should have been recalled accordingly. A very expensive washing machine like this one should not have had this problem and Maytag should have stepped up and issued a recall. Subsequently, when this machine fails again, I will not purchase another Whirlpool/Maytag/Kenmore product.

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Maytag lemon, will not work

Purchased june of this year, a maytag centennial commercial technology heavy duty washing machine at home depot and it doesn't work. It's a lemon. Called several since its still under warrantee, they never showed up to repair it.
Repair service couldn't find the house, yet home depot found the house, set it up, took the money... Now has left these senior citizens without any washing machine to wash their clothes. Home depot took the cash money, now they don't want to repair the washer that's under warrantee. If you are a senior watch out, all these companies are out to take your money. They are taking advantage of the elderly, especially the seniors that are over 75+ years old. No one wants to help them.

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Paula M - Michigan
, US
May 17, 2018 7:45 am EDT

I have ready many apologies from Maytag representatives on various social media websites. Other than apologize for the issues and problems you have with your Maytag appliance, have you had any success in either getting the appliance repaired (in a timely manner) or replaced?

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hart244
Floral Park, US
Sep 30, 2012 2:00 pm EDT

Maytag centennial commercial technology washing machine is a piece of junk.Takes forever to wash.Anything that is the least bit heavy does not rinse well.The machine makes grinding sounds. The gears are messed up, when it is washing the rinse cycle light is on and when it is rinsing the wash light comes on.I am so unhappy with this machine and feel I have wasted money on this machine. This is the second time I will be calling in a repair person and I do not even have the machine 1 year.hart2ross@g mail.com

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Wp2008
, US
Jul 23, 2012 2:33 pm EDT

Hello Justaworkingmom. My name is Melanie and I am a representative with Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (ComplaintsBoard), your user ID name (Justaworkingmom), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

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Justaworkingmom
Parker, US
Jul 14, 2012 10:22 am EDT

I bought my Centennial "Commercial technology" "energy efficient" washing machine from Home Depot in March 2011. It does not spin at all, clothes are completely soaked. Tried every mode, less clothes, wash several time with the same results. Warranty 1 year. Can't call customer service on weekends not open. It disturbing that working people need to lose money during the week to call repair service that only works during the week to fix our very poorly produced washing machines. Have we lost the meaning of customer service, have we become victims to supply and demand tactics. I was told in March 2011 all washing machines are made not to last more than 5 years. But I though Maytag would last longer than the cheaper brands because of the name. HAHA. My last Maytag gave me 9 years at $800, it lasted until Jan 2011, I was told it would cost $400 just for the part to repair just go buy a new one that is less expensive . With this type of return on the dollar it's cheaper to go to the laundry mat.

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Nottakingit4
Jerseyville, US
Jun 21, 2012 2:04 pm EDT

I am having the same problem and I, too, am furious with Maytag. I will never buy another Maytag appliance again. I have never paid so much for a washing machine, but wanted a quality machine that is built to last and to clean my family's clothes for years. Less than 2 years later, my machine is useless. The bearing has gone out and it will cost me more in parts and labor than the washing machine cost originally. If this is a common problem, then Maytag should repair these poorly made washing machines and not keep making more shoddy products. We, consumers, are not all just going to continue to buy your products when we know that they aren't meant to last more than a year. Ordinary consumers are having a hard time right now paying for expensive appliances that we need and use every day. We want and expect appliances that do what they are supposed to do for years. Selling products that don't work is irresponsible and bad business.

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upse incalifornia
Calabasas, US
Jun 18, 2012 11:01 am EDT

LIke others on numerous sites, I too am experiencing similar problems with my Maytag front loading washing machine. Terrible loud noise that sounds like a freight train in my laundry room and now the failure to extract water during the spin cycle. What is more, my complaints are nearly identical to countless others on the sites. Maytag clearly knows about a problem with its machine but then continues to sell it as reliable? Something we should pay good money for? This is unconscionable. It is inappropriate that a company continue to sell a product it knows to be faulty and take no responsibility for it. I expect the machine repaired at no cost and in a timely manner.It is, of course, horribly inconvenient for a family of 5 who desperately needs a washing machine on a daily basis. I am furious and will be until Maytag and/or Warehouse Applliance Discount Center in Agoura Hills, where I bought the machine, makes amends.

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Wp2008
, US
Nov 28, 2011 4:34 pm EST

Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Maytag.Digital@Maytag.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks

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Maytag defective washing machine

This washer does not clean clothes. They come out dirtier than they went in. They also present with new spots courtesy of the washer. And this is definitely not energy star. It is costing me a fortune in energy costs.in honoring their "satisfaction guaranteed or your money back" policy they will only guaranty the functionally of the parts. Not the sum of the parts, which is the washing machine. There should be no reason this machine is still being sold.

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Eakett
Lake Lure, US
Aug 08, 2012 9:39 am EDT

This washer is defective. Purchased April 2010 and already has broken down twice. Same problem each time. Sold being defective. Want the washer replaced

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Wp2008
, US
Aug 13, 2012 12:05 pm EDT

Hello Eakett. My name is Melanie and I am a representative with Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (CompliantsBoard), your user ID name (Eakett), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

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Maytag service

renovated my kitchen 3 years ago, decided on purchasing new appliances which included refrig, dishwasher, micro, range, washer and dryer all maytag, of course they were always known for dependability, NOT! what happened to this AMERICAN product. in the last 3 years I have had my refrig ( MFI2266AES ) serviced 4 times for the same problem. Each time servicing has been a nightmare at the hands of AE service, Preway service and of course at the helm of my nightmare Maytag Customer service. The first mistake I made was purchasing Maytag products follwed by the second mistake purchasing maytag service contracts. I now have a refrig that is not working, waiting on parts since end of august when I callled Maytag cust serv they confirmed the parts were not available and recommended I GO ONLINE AND TRY TO FIND THE PART! This added insult to injury. Today Preway finally came to install my parts and upon Techs arrival he opens the part box and realizes he ordered an ICE TRAY COVER! when he should have ordered an Interface Control Board. Maytag continues to have their products serviced by incompetent companies and appears to have no interest in keeping you as a customer after you purchase, what ever happen to the DEPENDABILITY PEOPLE? Maytag had built their reputation on reliable products and dependable service, what happened to this American Made appliance. Here is a prime example of what happened, and why companies like LG and Samsung are gaining more and more customers everyday. The best advice I can give someone is Avoid Maytag. By the way forgot to mention I have 2 small children ages 3 and 4 and Maytag is not concerned about How I would provide food for them with a refrig that does not work. Shame!
This is not what I expected from what I thought was a reliable company.

Anthony [protected]

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Maytag worst dishwasher ever

Shame on me for not doing a thorough research BEFORE buying ALL 5 maytag appliances from the Home Depot. I didn't plan on having to buy new appliances for years to come BUT I can tell you that I will NOT ever buy a Maytag again. So far (knock on wood) it's only the Dishwasher Quiet Series 300 which has been a complete waste of the $600+ we spent on it. New home, new appliances, 2 months later 1st service call :-( Dishes are NEVER clean especially the glasses in the front at the top, sounds like it's grinding glass, soap doesn't dissolve so I have to re-run it a 2nd time (cha ching) All my glassware will have to be replaced when my extended warranty runs out and I have NO choice but to buy a new unit as I would NEVER sink as much as a Dime into this one (current service call is $655 to replace parts). FOUR service calls in less than 2yrs...the 1st three told me, less soap, change your soap, run the hot water, load the dishes differently, don't rinse the dishes, rinse the dishes, run vinegar, etc etc etc...this 4th service call (and I'm STILL waiting) is for a new control board and panel...dishwasher DOES NOT RUN...part is back-ordered til DEC 2 - family of 5 people! Man, I wish I had've come across this site 2yrs ago - DO YOURSELF A FAVOR...I STRESS, PLEASE DO NOT BUY A MAYTAG PRODUCT, the service people apologize for your frustration, however it gets you NOwhere except at your kitchen sink washing dishes for hours!

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Maytag washer flooding

Twice now, after and during very violent rainstorms, my Maytag MAV2620AWW washer has begun filling with cold water and overflowing the drum. The washer is off, not set between cycles and unplugging it has no effect. I startsd the spin cycle to empty the washer, which worked, then the washer continued to fill with water. The only remedy was to cut the water with the external faucet. Opening the valve right away caused the washer to continue to fill. I went and did some errands and tried again 5 hours later. When I turned the valve I heard a gush of water and the flow began again. Five seconds later there was a click and the water stopped. The washer now worked as usual. I had someone come an look at the unit and he told me that low street-side pressure could cause the solinoid to drop out and allow the unrestricted flow of water. As the solinoid is electrical and not pressure activated I can't see how this is correct. Shouldn't I be replacing the water solinoid block? Any ideas would be appriciated!

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Update by Dcheck
Oct 16, 2011 4:04 am EDT

Hey! The really tough ones are born in the Twilight Zone. But it's the Wizard of Oz that delivers! But seriously any ideas on how to fix this?

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Maytag In-depth Review

Product Range:

Maytag offers a wide range of appliances to meet various household needs. Their product lineup includes washing machines, dryers, refrigerators, dishwashers, and more. Each product is designed with innovative features and technologies to enhance performance and convenience. With a diverse range of options, Maytag caters to different customer preferences and requirements.

Quality and Durability:

Maytag appliances are known for their exceptional build quality and durability. Customer reviews and feedback consistently highlight the longevity and reliability of Maytag products. When compared to competitors, Maytag appliances often stand out for their superior craftsmanship and robust construction.

Performance and Efficiency:

Maytag appliances deliver outstanding performance and efficiency in various tasks such as cleaning, cooling, and drying. They are designed to meet energy efficiency ratings and minimize water consumption. When compared to industry standards and competitor products, Maytag appliances consistently perform at the top of their class.

Customer Service:

Maytag prioritizes customer satisfaction and provides excellent customer service. Their policies and procedures ensure that customers receive prompt assistance and problem resolution. Customer reviews and experiences often highlight the quick response times and overall satisfaction with Maytag's customer support.

Pricing and Value for Money:

Maytag offers competitive pricing for the quality and features they provide. When compared to competitors, Maytag appliances offer excellent value for money. Additionally, Maytag often includes additional benefits or warranties with their products, further enhancing the overall value proposition.

Design and Aesthetics:

Maytag appliances are designed with both functionality and aesthetics in mind. Their sleek and modern designs complement various kitchen or laundry room styles. When compared to competitors, Maytag appliances often stand out for their visually appealing and timeless designs.

User-Friendliness:

Maytag appliances are known for their user-friendly features and intuitive controls. The user manuals and guides provided by Maytag are comprehensive and easy to understand. When compared to competitor products, Maytag appliances excel in terms of user-friendliness, making them accessible to users of all experience levels.

Innovation and Technology:

Maytag appliances incorporate innovative features and technologies to enhance the user experience. These advancements have a significant impact on the overall performance and convenience of Maytag appliances. When compared to industry trends and competitor offerings, Maytag consistently stays ahead with their innovative approach.

Environmental Impact:

Maytag demonstrates a strong commitment to sustainability and environmental responsibility. Their appliances often include energy-saving features and certifications. Maytag also offers recycling or disposal programs to ensure proper disposal of their products, minimizing their environmental impact.

Overall Customer Satisfaction:

Customer reviews and ratings for Maytag appliances reflect high levels of satisfaction. Maytag consistently receives positive feedback for their product quality, performance, and customer service. When compared to industry benchmarks and competitor ratings, Maytag stands out as a top choice for customers seeking reliable and high-performing appliances.
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Maytag contacts

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1818 329 2100 +1 (800) 344-1274 More phone numbers

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