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I purchased a new Maytag Bravos series washer/dryer set in February of 2011. About 3 wks ago, I noticed that my dryer was taking longer and longer drying my clothes and after a while it was just leaving them hot, wet and steamy. There was also large amounts of "wet lint" in the dryer and stuck to the clothes. I took the back off and found the blower belt and pulley bolt lying on the floor of the dryer. I googled this issue as well as the "wet lint" and found mutiple sites and complaints with people having this same problem with this make and model of dryer. I called Maytag and they basically told me "sorry, your 1 yr warranty is out, but you can pay for a service visit" (I am 3 weeks outside of my warranty!) My expensive MAYTAG dryer only functioned for 1 yr! Also, there is a "service bulletin" on this same issue! I will never recommend Maytag to anyone, EVER! I will NEVER purchase anything Maytag or Whirlpool again. Maytag has the rudest customer service I have ever experienced. They DO NOT stand behind their product! Horrible product, horrible customer service, horrible experience...and, tough lesson to learn. Bottom line, stay away from Maytag! Beware.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, Jody_eve. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your dryer. 90% of improper drying is due to venting issues, and not problems with the dryer, as long as it is heating. If the dryer is running, then run the dryer without the venting. See how long it takes to dry without the venting in place. If it dries fine, then you know the venting is the issue. To test the venting, take a piece of cardboard against the outlet inside the drum and it won't fall off until you shut the dryer off. Hook the vent up and you get different results depending on the vent. There are other, more expensive testers, but this one does not cost much, and is effective. If you would like us to look into this further, please provide your name, the site you were contacted on (Complaintsboard), your user ID name (Jody_eve), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.
I'm having the same exact problem and have found by searching online that so are A LOT of other people. We have thoroughly cleaned the lent trap and exhaust hose but it still takes 4 or more hours to dry 4 towels. We started having problems almost immediately after our warranty expired. We have had the dryer less than two years i thought we were buying top of the line machines. When we purchased the dryer my husband and I said to each other 'let's pay good money for good quality.' we did NOT get what we paid for. We were planning to buy a new dishwasher (you can bet it won't be whirlpool) but now we have to put that off to replace our maytag dryer first. Maybe we shoulda just gone with a cheaper brand.
Hello Teribart. After reading the comments about your dryer, we apologize about the concerns you have experienced. If you are still in need of assistance, please email us your name, phone number, address, name of appliance dealer, the website we contacted you at, with the model and serial number of your dryer to Maytag.Digital@maytag.com. We would be happy to look into this further for you. Thank you for your time. Melanie