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2.7 1059 Reviews

Maytag Complaints Summary

453 Resolved
606 Unresolved
Our verdict: Dealing with Maytag, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Maytag poor customer service and maintenance service

Purchased a Maytag refrigerator December 2010. While still under the 12 month warranty we experienced a problem with the auto-defrost causing us to lose food and water damage to the floor. After scheduling maintenance/service calls and having someone come out to the house three separate times the refrigerator is still broken. Between my spouse and I we have taken 3 + work days off and lost wages totaling over $300.oo. At this time per Maytag customer service this is OUR loss and the only way to resolve is to continue to schedule maintenance/service calls and continue to loose out on wages earned, possible jeopardize our employment while still having no refrigerator.
I have never been so put out by a company before. I am literally beside myself. I have never been talked down to like I was by the customer service team at Maytag. The worst part is you can't get to anyone past the initial person answering the call. No supervisor, management, etc.

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Wp2008
, US
Oct 25, 2011 7:34 pm EDT

Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your refrigerator. If there is anything that I can do please reach out to me via e-mail at Maytag.Digital@Maytag.com please include your user name, the site we contacted you on and your complete contact information as well as the model and serial number off the refrigerator.

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Maytag service issue

This company is horrible... First they show up and tech says I need a thermister and will replace... All is fixed and left... Then after a wash I get the same error... Called them back and they say they will be back in 2 days... Never show up... A&e says sorry and a tech will be available in 11 days... Tech shows up and says guess what?... I need a thermister... What a surprise... He doesn't have one but will expedite an order and overnight... Call them to reschedule once I have the part... Next day guess what?... No part... Call them again and they say it takes 24 hours to process then will overnight... Ask them to schedule a tech in anticipation of part arrival and they say they can't but will escalate and have someone call me in 24 hours... Guess what?... No call so I call them again and let them know what was going on... They apologize and promise a call tomorrow... No call yet gain but part finally arrives... Next day air from a facility 20min from my house... (Really)... Anyway I couldn't wait for tech which is now scheduled 8 days later, so I replaced the part (Took 5 minutes) and same errors... Now I am being told I have to wait till tech arrives to diagnose the issue... Wtf... This... Company... Is... Horrible... I... Will... Never... Use... This... Company... Again... Or.. Maytag... Since... They... Choose... Them... As... Their... Preferred... Service... Facility

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SearsCare
Chicago, US
Oct 01, 2011 7:52 pm EDT
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To DamianW,

I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you. My name is James and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the repair appointment is listed under and we will contact you directly. In addition please include your screen name (DamianW) in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
A&E Solutions Team
A&E Cares

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2:05 pm EDT
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Maytag warranty service

They dod not stand behind there products, my 1500 fridge is leaking after only 1 year of use. First 3 no call, no shows with repair people (HHGregg did not care about that), then when the repair guy finally showed he spent 30 seconds looking at it before declaring that the leak was being caused by a faulty electronic thermostat, "you know mister on these new models the themostat controls an aweful lot". Really, how come the leak stops when I turn off the water supply line to fridge while fridge is unplugged. Is it a magic electronic thermostat that works while fridge is unplugged. Even the maytag webiste suggests that this type of leak is usually caused by a faulty gasket in the icemaker line. It makes sense to me since turning off water line to fridge stops the leak, i fail to see how the thermostat is causing that.

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Haibo Huang
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Sep 15, 2008 11:58 pm EDT

Maytag = Fraud!

I bought a Maytag M1010 whole-house A/C system from an authorized Maytag dealer. The AC failed to work with multiple defects. Maytag could not produce any local dealer who is willing to perform warranty service without me paying. After incurring $878 out-of-pocket expense for the diagnosis and repair (at the insistence of Maytag’s insurance company), Maytag sent me a $35 refund check and claimed the rest is deductible. I filed a BBB complaint on Whirlpool because Maytag does not have an independent office after the 2006 acquisition. After an 80 day wait, Whirlpool just notified me that my AC is NOT Maytag because the production had been outsourced to Nordyne. As a result, neither the product quality nor the warranty service is their responsibility. Can you believe this could happen to a major name brand?!

Do not buy Maytag products and don’t let the “lonely repairman” advertisement fool you. Maytag has horrific product quality and ridiculous customer service. After a six month warranty repair ordeal on my Maytag A/C system, I have just come to the shocking realization that Maytag might not actually exist as a physical entity. Its management/administration is handled by Whirlpool, its manufacturing is decentralized and handled by the third parties (in this case Nordyne), its warranty service is handled by insurance companies (in this case Equiguard). So as a Maytag customer, I was actually dealing with a phantom operation. When I called Maytag Customer Service, I did not know I was actually talking to the insurance company who can’t care less.

So unless you want to repeat my experience, do not buy Maytag. Whirlpool is now the legal entity that superseded Maytag after its acquisition in 2006. Don’t buy Whirlpool either, because Whirlpool will not stand behind the brands it carries. I was told Maytag is just a brand they carry. Because its manufacturing is franchised to Nordyne, Whirlpool has nothing to do with either the product quality or service, nor can they compel Nordyne to respond to customer inquiries. If you do not trust me, please go to www.my3cents.com or /link removed/ and type in either Whirlpool or Maytag to read the horror stories from hundreds of customers. BBB complaint has tripled to 1400 per year since Whirlpool acquired Maytag, from less than 500 cases per year.

Haibo.

Here is my long story if you want to experience Maytag’s “Worry-Free Warranty”.

I bought a Maytag M1010 whole-house A/C & furnace system in Jan 2007. In a moment of weakness in my heart, I was persuaded by Maytag’s sales presentation which promised:

(1) “Worry-free warranty, 10 years parts and labor”: “The precision teamwork required to design, engineer and deliver superior products is a key component of Maytag’s appeal. Because of quality controls, such as computer-automated testing on each unit, Maytag home comfort equipment is produced right the first time to ensure worry-free performance.”
(2) “Worry-free warranty, 10 years parts and labor”: “To put you even more at ease, each Maytag system comes with an exclusive Maytag Worry-Free Warranty! Each M1010 Series product comes with a 10-year Worry-Free Warranty on both parts and labor, as well as Maytag’s Dependability Promise. These impressive warranties set a new standard of assurance for comfort.”
(3) “Maytag Dependability Promise”: “The Dependability Promise states that your entire unit will be replaced if the compressor or heat exchanger fails within the first five years of purchase (if originally installed with a matched Maytag indoor coil or air handler). The 5-year Dependability Promise is standard on the M1010 Series only.”
(4) “Additional Maytag Promise (All capitalized in the original document)”: “COMPLETE CUSTOMER SATISFACTION IS OUR GOAL. IF YOUR MAYTAG HEATING PRODUCT SHOULD EVER REQUIRE SERVICE, YOU CAN COUNT ON OUR NATIONAL NETWORK OF MAYTAG HVAC DEALERS. THESE HVAC-TRAINED EXPERTS KNOW YOU HEATHING SYSTEM AND ARE READY TO SERVE YOU. TOLL-FREE: 1-866-2MAYTAG.”

Looking at the “lonely repairman” picture on the sales literature, I thought I would be enjoying my worry-free A/C for the next 10 years. Little do I know Maytag is a total fraud who will break both the letters and the spirit of every promise, both verbal and written.

The A/C never worked. The first summer I turn it on, nothing happened. I call the Maytag dealer who installed the system. A guy came and refilled the Freon. In early April 2008, I turned on A/C, nothing happened. I called the same company and they had declared bankruptcy (even though they are still doing the same business with the same phone number and the same registered principal under a different company name). I thought I am just glad I purchase a brand-name product and Maytag would not be a fraud like its dealer. So started my 4 (now 6)-month saga with Maytag.

After spend half an hour waiting on Maytag help line, I was told my A/C is not Maytag but Nordyne who manufactured the product under Maytag name. So Maytag is not responsible for my unit. I called Nordyne, who told me to get help from Maytag Customer Service, without explaining the 1-866-2MAYTAG number is for the insurance company Equiguard. Apparently, Maytag does not have any customer service organization and let the insurance company masquerade as Maytag. This “Maytag” representative, Drew, reassured me I can use any authorized dealer with 25 miles of my home to get the thing repaired and get reimbursement. I found the only authorized dealer Anderson PHA and spent $68 to find out the coolant pressure was low and there was a leak. Drew now refused to admit the leak was caused by the product and asked me to prove it was not the installer’s fault. Anderson quoted for $735 for a full leak test but demand up-front payment because Equiguard had a track record of not reimburse them. I talked to Drew again about the cost, this time I felt like talking to a lawyer: I would have to pay up-front for the diagnosis and then only if the problem is with Maytag product would I get reimbursement from Maytag. I said that’s fine. When I asked Anderson to perform the test, I was told they will not do it even if I pay. Their on-going negotiation with Equiguard had broken down. Anderson was concerned that, if they did the leak test, they would feel obligated to perform warranty repair for which Equiguard will not adequately reimburse. (How insightful! I wish I knew before I put in my money.) I asked Drew how can I find a dealer in “Maytag’s National Network” to check my unit so that I can enjoy this “Worry-Free Warranty”? Drew led me to a month long saga to find a dealer and can’t come up with any. After running out of all options, I begged Anderson and asked if I can have my problem diagnosed if I join their annual maintenance plan as a preferred customer with a $175 annual premium. Anderson finally agreed to take on my case and I negotiated a preferred customer discount to reduce the leak test cost from $735 to $635. The May 9th leak test determined there were two leaks, one in the cooling coil and another in the condenser unit. Both are due to Maytag equipment defects and not related to the initial installation. I was relieved that Maytag warranty would finally get me covered.

The repair was performed by two Anderson employees on June 6, 2008. Anderson also helped me to fax all the receipts involved in this repair/diagnosis to Maytag. On June 23, 2008, I received a $35 refund check from EquiGuard for the diagnosis. I called Drew why do I only got $35 out of the $878 back? EquiGuard basically said the rest is “deductible”. I asked where did it say “deductible” on my warranty? Drew said “why don’t you talk to Larry?” Larry picked up the phone and said there is nothing he can do now or in the future.

I filed a BBB complaint on June 25 to bring Maytag’s attention. Because Maytag does not really exist, the complaint had to be filed under Whirlpool. Mrs. Pat Vanderbosch at the Whirlpool Executive Office tried to compel a response from Nordyne and Equiguard. After 40 days, I got a private response (no recorded by BBB) that Maytag cannot provide anything. The decision was made by Tarik of Equiguard and Mr. Joe Brandt of Nordyne, who is VP Sales/West Coast.

Specific to my complaint:
1) Maytag will not refund my $878 out-of-pocket expense caused by multiple Maytag product failures.
2) Maytag could not found a local dealer who will not demand upfront payment for any future repair.
3) Maytag will not explain which part of my 4 (now 6) month nightmare is “Worry-free”.

Maytag says they can not be responsible for poor product quality of another company (Nordyne) who lease its name. Maytag also takes the position that my now-out-of-the-business Maytag authorized dealer is to blame. I beg to differ: (1) If Maytag advertise its product under Maytag name, it is responsible to deliver the promises in its sales literature regardless of who is the manufacturer and the insurance company. (2) If Maytag’s product quality is good, I would not have this problem. This is not an installation problem. (3) If Maytag can identify any authorized dealer to repair my unit without demanding up-front payment from the customer, I would not be in this dilemma either. (4) If Maytag opted for repair when the dead A/C had been diagnosed to leak, I do not need to incur the cost of the full leak test. You just can not have it both ways. The responsibility is squarely with Maytag.

With regard to the fabulous 4 paragraphs of “Worry-Free Warranty” quoted earlier, here is my point-to-point rebuttal:

(1) Two out of the three components in my system failed, which is a good testimony of Maytag’s product quality. The A/C failed for two consecutive years since the installation in Jan 2007. My 4-year old son was unknowingly inhaling Freon the whole time next door to a leak. A check on Consumer Report found Maytag ranked among the most repaired brands across a broad category of products. A quick check on the website turns out hundreds of Maytag horror stories. Yet Maytag had the audacity to call this “Worry-Free Performance”.
(2) For all the capital letters and acclamation mark for the “Worry-Free Warranty!”, my unit fit every description, yet Maytag’s customer service line does not even admit it is a Maytag product. They insist it is a Nordyne product. Nordyne insist it is not their problem either and give me another phone number. Unknowingly, I was talking to an insurance company Equiguard who misrepresent themselves as Maytag. Equiguard refused to acknowledge it is a product quality issue, led me to an adventure to find an authorized dealer, duped me into paying up-front, and then renegade in reimbursement. Did I read “10-year both parts and labor”? Where does it say diagnosis is not covered? If not covered, why the $35 refund? Where does it say “deductible” that Equiguard now claims? When the product was diagnosed by an authorized dealer to be not working, why insisting on a full leak test that they now refuse to reimburse?
(3) Yes, my unit is less than 5-years old, and both the compressor AND the heat exchanger leaks. It fits every description for whole-unit replacement, yet Maytag gives the repairmen only the coils. The two service men worked 10.5 hours straight to dissemble the entire compressor using my home as the assembling factory. They kept cursing Maytag who made it “much worse than a new install”.
(4) What a joke! The [protected] number is for Equiguard, the insurance company who refused to help. Maytag substitute customer service with insurance company lawyers, and claim to have “set a new standard” in customer assurance. Yes, a new standard beneath LOW and almost obscene! After 4 months, Maytag still have not found ONE dealer who will service my unit without demanding up-front payment from me. Where is that NATIONAL NETWORK OF MAYTAG HVAC DEALERS?

I can only conclude Maytag does not have any intention to keep any of the wonderful promises. Maytag is a fraud because:
(1) It used sales practice/literature with fraudulent claims to misled customers into purchase.
(2) It manufactures poor quality products with multiple defects, yet advertised as “most reliable”.
(3) It cannot produce any dealer to do repair without up-front payment yet advertise as “dependability promise”.
(4) It made and then reengaged verbal promise in diagnostic reimbursement if the problem is related to the product. It forced me into full leak test then asked why it was so expensive.
(5) It failed to honor written commitment for “entire unit replacement” when the product failure met all descriptions.
(6) It cultivated a disorganized corporate culture that is at once incompetent and indifferent.

Please tell me why, as a customer, should I be led to run in circles between Maytag, Whirlpool, Nordyne, Equiguard and Maytag dealer, with nobody responsible for anything? I conclude Maytag does not have the decency to delivery on any of their promises, nor do they care what you think. The “lonely repairman” is indeed long dead.

Haibo.

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Heaton
Temple, US
Sep 29, 2011 6:30 pm EDT
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How long have you worked on fridges? How many have you repaired in your lifetime?

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Heaton
Temple, US
Sep 24, 2011 9:57 pm EDT
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Did you get a service protection plan with the fridge from Hhgregg?

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exhussmann
Granite City, US
Jun 23, 2010 7:52 pm EDT
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The company that installed your unit is the libel party.
Did you call them to come and service your unit?

Any other service company did not make the profit off the install of your system; of course they will want to get payment for their labor.

Who sold you the unit, where were they when you wanted service? Where they a representative of the company that installed the system?

Did you research the company that sold to you / installed your unit?

Did you call the -1-800 number that is on all Nordyne units?

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TxTurbo
San Marcos, US
May 08, 2009 12:05 pm EDT
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I'm sorry you had a bad experience with your Maytag system. Nordyne does manufacture several brands including Maytag, Frigidare, Tappan, Westinghouse, Kelvinator, Philco, and Gibson. As a Maytag dealer and HVAC technician for the last 25 years, I can tell you with confidence that we've never had a problem with their warranty (which is now 12 year parts and (optional by dealer) labor).

There are ups and downs to the way Maytag does business. What's good for us (dealers) is that they have semi-exclusive protected service areas. That's bad for consumers because if a company goes "bankrupt" or drops the Maytag brand (or, more likely, get's kicked out) suddenly there's nobody there to service your equipment. For honest dealers, this works to great advantage for us and our clients as we gain a client for life.

With the description of your situation, I would say the blame is with the service company who originally installed your equipment. If they had been following a guideline (such as ACCA Quality Installation) you would not have had any issues with the equipment. It's very easy to perform a poor install that causes the equipment to fail. For example, if the king valves weren't sealed completely and the system leaked refrigerant, it would cause the compressor to go bad. If the furnace was roughly handled by the installers, it would cause a leak in the heat exchanger.

Our experience with Maytag over the years has been wonderful, but they are a very dealer-centric company who (rightly so) expect us to provide a high level of customer service. Choose your HVAC company carefully. They have to serve you for life.

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10:42 pm EDT
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Maytag failure consumer service

I purchased a Maytag Electric Range MER7662WS1 at Lowes in February 2011. After few months we found many rusty areas on the stainless oven door and on the stainless drawer.

On September 8, I called Maytag at [protected] to complain that stainless steel is not supposed to rust, A representative took initiative to schedule A&E Factory service to come to my house for a warranty repair, and assigned me an ORDER# [protected]. I did not request for this service call and naturally, I regard this is a warranty service or a service of quality check of a product.

On 9/19 a technician came to check the rusty area and confirmed that the stainless steel have rusted and the rust will eat through the panel. The technician called Maytag, and got the answer that Maytag will not pay for his visit because it's not under warranty. The technician then checked the warranty manual, but could find any statement that neither rust is cosmetic nor rust is not covered.

The technician asked me to pay $132 for his 5 minute checking service. I was so upset and called Denice at A&E Factory service at [protected] to bill Maytag directly. She ignored my request, said, I should take it to Maytag.

After couples of hours of waiting, holding & transferring, I explained to 2 Maytag customer service representative twice of my problem, and only to get a "Sorry, it's not covered, it's cosmetic", I insisted talking to a manager and finally got Melinda at Care Solution Team on the line, she too, refused to waive the charge for me and claimed herself a supervisor & decision maker and there's no one above her would resolve this issue.

I emphasized that A&E service call was authorized by Maytag, I did not order the service, who would have thought a service authorized by manufacturer is NOT covered under warranty? Besides, this representative failed to inform me that rust would not be covered, she should have known better. Therefore, I believe the person who initiated the service call to A&E should be held accountable. But Melinda never wanted to agree with this logic and kept saying, " we don't force customer to have home service and that you are liable for the bill.".

She refused to pay for the service and forced me to pay the bill from the mistake they made. She even refused to give out the person's ID # and name who called A&E.
She only documented my complaint, what's the point of their documentation?

If this is the tactic Maytag is using to categorize rust is cosmetic ( if rust can damage material, then you should not call it cosmetic), and ban customers from claiming the rust damage, so they can use poor quality of stainless steel on their appliances to save the cost, then it's dishonest to advertise that this oven is stainless.

A representative even said, Maytag should have emailed me with the confirmation of service call and noted that it's a non-warranty service, or A&E should have informed me before arrival that the service is not covered. All these were not true, first, I did not receive such email from Maytag or Whirlpool, if MAYTAG would have warned me with non-covered policy such as this, they should have the courtesy to call me too in case emailed was unreliably routed to spam box ( checked there & did not even see any email from them) or in case not read in time. A&E only informed me that they are coming next day, but no such thing as telling me service will not be covered. Even their technician did not know about the non-covered issue, and had to call MAYTAG today to find out.

Should the person who scheduled the service told me that rusty on the stainless panels is not covered under warranty, will I still allow the service call & agree to pay $132 for 5 minute checkup & watched technician leave without performing any repair?

I asked Melinda to let me talk to her supervisor but she said, there's no one can talk to me, and the only way to appeal is to write to the company's executives. The address is: Whirlpool corporate office
553 Benson Rd
Benton Harbor, Michigan 49022

I doubt an appeal will help me at all, I will take this matter to small claim court, I won't let them force me to pay the bill which I'm not at fault.

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Maytag washer

We purchased an MHWE300VW12 washer in Sept 2009. Two weeks ago it stopped working out of the blue and finally had error code F71, or "heartbeat failure". This is apparently an issue with the front interface control panel. In researching our issue, it seems that MANY other people have had exactly the same problem, and it is due to faulty design. Maytag is taking NO responsibility for this. They were practically impossible to get in touch with and then offered no assistance, and were in fact rather rude. We now have to pay hundreds to fix it, as well as take at least 4 hours off of work, so we might as well have bought a new washer. We take good care of our appliances and it is not our fault.

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maytagSAG!
Schertz, US
Mar 02, 2014 10:31 am EST
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I have the SAME thing. I bought Maytag since I could remember. They were always reliable. And lasted FOREVER! I bought new appliances, the Maytag front load washer and dryer and also a new maytag dishwasher to go with. The dishwasher has never done a good job, but atleast is turned on this morning. the DRYER door never latched well. I tried calling when I first received it and was told I could have someone come look at it for a service fee! Repairs would be ADDITIONAL. - we dont have time - or money - to have 1 person come look at it then another to come fix it. now today my WASHER has a F 71 error. I have had my "Heavy Duty Commercial Series" set for about 2 years for a family of 3 and now it is dead in the water. I dont care to make ANOTHER phone call to MAYTAG, to take off work and pay through the nose for it to be fixed. I bought the maytag to avoid this. Figured paying more up front was better than paying for it later; lucky me I get to do BOTH!

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MizzleMonkey
Oak Grove, US
Apr 01, 2013 10:09 pm EDT

I have had the same problems with my current washer, I bought it approximately late 2009-early 2010. One thing I can't believe that I have heard is that these appliances are built to last maybe 2 years...that's ridiculous. My model number is MVWC6ESWW1 and SN#C00240617, I also want to know why they are not willing to cover for upgraded washing machines if that they know these washers are having problems.

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Wp2008
, US
Apr 22, 2013 9:22 am EDT

Hello Brett098. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your washer. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (ComplaintsBoard) along with your user name, and your ticket number (40710). We would be happy to review your concerns further. Best regards, Amber.

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Brett098
Gormley, CA
Apr 18, 2013 7:58 pm EDT

Not very happy today - my Maytag MHWE550WJ just shy of 2 yrs old has the F70/71 problem - had a technician in today that told me it will cost me over $700 to fix the problem with the computer boards...Really! I can buy a new washer for that price - I can assure you it will not be a Maytag. I have owned Maytags for over 20 years and have loved them - guess the love affair is over!

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Wp2008
, US
Jun 27, 2012 1:34 pm EDT

Hello Bob. My name is Melanie and I am a representative with Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (ComplaintsBoard), your user ID name (Bob Saxon), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

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Bob Saxon
Keuka Park, US
Jun 27, 2012 6:19 am EDT
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Maytag Model MHWE300VW12 Same problem, control panel electronics..I use it maybe once every two weeks so unit does not get heavy use...they want $300 to fix it. I cannot recommend Maytag at this time, research on this machine on other sites has showed this to be more then a common problem, it is apparently a design flaw. I have not heard back from Maytag at this point but based on everything I have read they are not into customer satisfaction. If Maytag can no longer provide customer satisfaction then time to buy an Asian built Washer. Another American manufacture going down the tubes unfortunately, I hope I am wrong.

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Wp2008
, US
Sep 20, 2011 4:02 pm EDT

Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Maytag_Digital@Maytag.com please include your user name and what site we contacted you on for our records.

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Maytag faulty refrigerator

Have a Maytag Refrigerator that is less than 3 years old. The control panel has quit working, and we are now without our primary refrigerator, and have to resort to the one in the garage while waiting for parts. This is more than a $250 cost that is ridiculous for the short life of this refrigerator. We have a 15 year old refrigerator back-up that has had zero problems. From other complaints we have found on Maytag Refrigerators, we are probably in a long haul for continual problems with this unit. There is absolutely no way we would ever consider buying another Maytag product.

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Maytag not honoring warranty

I have waited three weeks for a repair appointment. I had to cancel and then reschedule as I could not be present for the whole 4 hour window needed. The repair man took all of fifteen minutes to tell me the tub was cracked, hence the water, a new belt was needed, and a new motor, but as there was rust present, the third-party binder company had declined coverage. He had already covered the unit and made no attempt to show me the damage when requested.

Needless to say I was on the phone with the A&E escalation department multiple times. There was no help and the repair person would not even cooperate with them when called. I opened the washer and the machine had a lot of soot and sediment consistent with the tub being broken. After cleaning the machine I found no rust. I called and offered to send e-mails of the photos which A&E would not provide an e-mail address. Essentially the repair man did not want to approve a repair that exceeded the cost of the contract and saw an out by claiming the frame was badly rusted over. Or he was quite dim and did not know the difference between sediment and rust. After the unit was cleaned we ran the washer. It was much worse after the repair man had looked at the machine and it released water in mass quantities.

A&E could not figure out what was going on and had to follow their policy of reviewing the repair man's reports on Monday. They told me to call back on Tuesday to schedule another person to come out to look at the machine, like people don't work, and save vacation days to use on companies trying to weasel out of their coverage commitment. I purchased a new washer as I do not want to continue damaging the wall while A&E decides whether or not to honor their contract. I work 6 days a week usually and took a day to be ready for the repair man. As he was a weasel and did not even start the repair, giving an analogy that the machine was like rusty car frame, and the company refused to put new parts on a rusty frame.

I really think A&E policies are a scam and I will be reporting the service to BBB, Sears, Maytag, and Lowes. As I cannot wait three weeks for A&E to get their crap together I purchased a new washer today. I will try to recover what I can for the losses suffered today.suffered today. I will also try to make sure A&E is not the provider of the extended warranty.

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TheWayItIs
, US
Aug 12, 2011 2:02 am EDT
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In order to escalate, it is not clear who you purchased the machine from. Lowes? Sears?
A&E is a Sears owned service. Lowes and its service plan administrator uses them as necessary. If you purchased your unit in 2010 prior to October, NEW is the company rejecting the claim. "Rusting" and any non-electrical/electronic/mechanical issues are generally not covered. You may have been duped in the contract otherwise. Whether Sears or Lowes, you may want to email corporate escalations.

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Maytag refrigerator

Purchased a new Maytag refrigerator about 3 weeks ago from Home Depot. After about 4-5 days realized it was freezing everything in the refrigerator. Home Depot replaced the refrigerator with the same model and we got the same result. Like fools, after talking to Maytag about a replacement, we got a third one. Voila, the freezing problem was solved. We plugged it in at 3 PM, 7 AM the next day the temp inside the refrigerator was 70. The light was on, a fan was running so it was not a power problem. Home Depot is not to blame on this one, just Whirlpool/Maytag. Beware, Whirlpool also owns Amana and KitchenAid, so they all may be crap.

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Maytag product substitution

Purchased a new Maytag MVWC200XW. When delivered, washer did not have the type lid as Maytag shows it has on it. When I contacted Maytag, they told me this machine, with my serial number should HAVE the lid that is on all of this model. Store personnel claims it does not, and that they called Maytag and was told it did not. They lied. Maytag is sending a repair man to replace it, but Lowes will never get any more business from my family. I was treated like I was trying to scam them. The website did not mention the SmoothClose (TM) door, but it is obvious that this wide/heavy door must have something to prevent mashing fingers. Better to do it this way instead of sue later for a broken finger! Hope millions read this and see that Lowes buys products that are stripped at a discount, and then sells them as a whole product; and then lies to the customer to get away with it.

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Maytag terrible product

My husband and I bought the set of Maytag Performa Washer and Dryer about 5 years ago. This set has been a headache from day one, now the washer machine has decided to quit working in the middle of a cycle and I had to hand wash the rest of the clothes for our recent camping trip, not fun!. Then an hour later, the dryer wont dry the clothes, has very low heat temperature, so I have to run the dryer twice to dry a small load . I feel like this not what people would expect on a Maytag brand, I definitely didn't. I have a feeling that we will have to buy another set soon, because the warranty ran out and the repair cost will outweigh the cost of a new set. I would recommend the people stay away from poorly built Maytag appliances.

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Maytag lemon

Four and a half years ago I purchased a Maytag Neptune front loader washing machine - and the nightmare began. I did purchase an extended warranty which is the only reason I kept the machine. It has been nothing but trouble, many service calls, many new parts. It would not spin out a load with more than 2 bath towels or 3 pair of jeans, it shook so badly we have cracks in our wall and ceiling and it had a bad smell inside, despite numerous cleanings. Things got worse when Whirlpool bought Maytag and the service nightmare started. In May it took me 5 1/2 hours to finally arrange a service call. Many times I called and was put on hold, hung up on, given the wrong numbers etc and finally got the call arranged only to find out they had not put the warranty information in the file so I had to start again. That call was a new pump and a new seal. It worked for another couple of weeks and died once again.
I got jacked around again by Whirlpool and the warranty people. If there intent was to make me give up completely, they won. Although this pc of junk still has a warranty on it, the garbage people will pick it up on Wed and take it where it should have gone a long time ago - the dump! I now have a new LG washer and dryer and love them. They do not shake at all and they spin out even large loads. I do not have to deal with Whirlpool ever again, which make me very happy.

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Maytag laundromat is a front for prostitution

The place is a front for prostitution. The fat old broad is Elizabeth and her ### daughter. The Mom says she gives great deals on hand jobs and blow jobs. She said that they are so good their last name should be PALM. Lizzie works Monday thru Friday 8a-4p and Sunday mornings at about 8am

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Maytag sorry service

I have read the complaints and mine is no different. 4 weeks for appointment. 2 weeks for parts 2 weeks for appointment to put new parts on. Worked 4 days and started process all over, but this time I have waited 3 days for service and NO SHOW. Still waiting. I have discovered that sears over books. They need to have at least 25 appointments a day scheduled that are no shows for them. I was so angry for days this has been going on for 3 months for me. There isn't much I can do but I have told all my friends to make appointments with sears repair service and just not be there. I know it is not the tech's fault but in my opinion working for Sears is no better than a drug dealer or prostitute NO HONOR.
THis is the 6th time they have replaced the same parts on my Maytag. I'll never buy Maytag again. The new parts were delivered by UPS and left in the middle of my front yard. I can not lift it, UPS advised me to HIRE someone to move them by the house or in the garage.

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Update by Shirleyac
Jun 20, 2011 8:16 pm EDT

I have waited 2 more days for repairman. I called [protected] and was given a case number. I talked to Christopher Kellogg and he assured me that the appointment for todayJune 20 would only be canceled by an act of God. How funny they called and canceled, after I waited for 4 hours and took the day off of work. They can reschedule for July 13, Great company.

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ROBBENDER
Lees Summit, US
Jul 07, 2011 6:21 pm EDT

Are you kidding me? I have a dishwasher model # MDBH969AWB1 purchased at Home Depot on June 13th, 2010. 1 week out of Maytag manufactures warranty it stops working, just dead. Called Home Depot, no help there, nor will I spend another dime with those fools. < They don't even answer the phone at store # 3026 in Lees Summit, Missouri> I called Maytag and they want to send a repairman that isn't even a maytag authorized repairman. JUNK JUNK JUNK! If they didn't build junk they would have gotten my business for a refridgerator, oven with a microwave, etc. I am gonna blow them up with bad blogs, emails, word of mouth and any other way I can destroy them because all they really want is the sale, no help after the fact! DON'T BUY! JUNK JUNK JUNK

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kona11
Waipahu, US
Jun 23, 2011 7:24 pm EDT

Same situation here! Only I had to wait another 2 weeks because the send the wrong part! I was expecting them to rush deliver for the right part (didn't happen) and give me a next day appointment when part arrived (didn't happen) I understand if you are completly booked! but can you pay extra time to technician? or hire more people for God's sake! never ever would buy even a piece of gum from sears.

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SearsCare
Chicago, US
Jun 17, 2011 9:18 pm EDT
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To Shirleyac,

I completely understand your frustration with us after we failed to keep our commitment. We are sorry and don't want to lose you as a valued Sears customer over this issue. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help get your Maytag appliance repaired without any future inconveniences. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number your Maytag was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Shirleyac) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

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Maytag what kind of scam is this that maytag would let people ruin their name this way

I was told the transmission had to be replaced on my washer which is only a little over a year old. I bought the washer at Home Depot and took out the extra warrenty. I was told first the transmisstion would cost me $350.00 when I told them I had a 5 year warrenty on the machine they then told me the labor would be $350.00. The washer did not cost me that much. What kind of scam is this that Maytag would let people ruin their name this way... I feel like the washer should be replace at no cost to me since it was still under warranty...

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TheWayItIs
, US
Jun 07, 2011 2:35 am EDT
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The company you purchased the plan from was Federal Warranty. They are liable after 1 year. Transmissions are covered both under warranty and after with any plan. If someone is giving you the runaround, contact your local BBB and your state's Division of Consumer Affairs. Good things should happen after a little legal pressure.

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JKDE
, US
Jun 06, 2011 8:26 pm EDT
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It's not Maytags fault.

It's Home Depot and the company with the fake extended warranty they sold you.

Complain to them.

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Maytag refrigerator section stopped cooling

We purchased a Maytag bottom-freezer-drawer fridge #MBL2256KES5 a little over a year ago online from HomeDepot.com for $1300 plus taxes. The top part stopped cooling 26 days past the one-year warranty date. After waiting on hold for 30 minutes, I was simply told there was "nothing we can do."

Really? This is the best they can do? Yes, it is. They did offer to schedule a repair - with what must be a very-very-very-busy Maytag repairman, not the "lonely" one you may have seen on their ads. I declined.

Now that I'm reading various websites, I see our scenario is actually better than average, with most having all sorts of problems with their Maytag appliance during the one-year warranty period. (We didn't buy the extended warranty since consumers' advocate groups consistently recommend against it.) Shame on us for not paying attention to these published horror stories BEFORE we bought. We will never, ever consider buying a Maytag appliance again and will discourage everyone we know from doing so.

Paying $1300 for an appliance should get you at least five years down the road before you start feeding the meter.

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Starr
Blue Earth, US
Jan 05, 2009 1:47 pm EST

I purchased a Maytag gas stove model #MGR5751BDS in July of 2008. This product failed right out of the box. First the oven clock stopped working, then the burners had trouble, then the oven started cooking at random temperatures, finally it failed completely. I have called Maytag numerous times and have had a number of service calls (each service call meant two visits by A&E: one to assess the problem, two when the parts arrived to install them). I have missed countless hours of work, spent numerous hours on the phone with Maytag arguing with them that the stove is simply a lemon. Finally, they agree to replace the darn thing (which I didn't want another Maytag, but can't afford another new stove with this one only being 6 months old and they refuse to return the money for it) on December 19, 2008. I keep calling after that to confirm when the new stove will arrive, only to be told today, January 5, 2009, that it was incorrectly ordered but will be ordered today. My guess is that it still hasn't been ordered, and I will keep being put off.

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catskhiker
Neversink, US
May 03, 2011 7:15 pm EDT
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Bought an $1800 3-door / bottom freezer Maytag/whirlpool refrigerator from Lowe's
six years ago. The compressor went & they want $700 to repair. I WILL NOT spend
$700 to repair a 6 year old fridge that will probably die again. MAYTAG's are JUNK.

Every other brand refrigerator I've owned lasted 15-20 years with NO REPAIRS and I
gave these away in good working order to others. Went out & bought a 4 door fridge
(not maytag) Cost $80 to have a maytag repairman 'look-at-it'

I will NEVER buy a maytag / whirlpool product again.

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Rearview Mirror
Lubbock, US
Sep 16, 2011 8:04 pm EDT

Purchased a energy approved Whirlpool washing in November 2010. It weighs the clothing to determine how much water is needed to wash the clothing. Unfortunately, there wasn't enough water to get the clothing wet enough and had to rinse the clothes 3 times to remove the soap. Purchased a Maytag in July and the water drains out of this machine while you are trying to soak clothing. This machine was supposed to be the answer to my problems. Lowe's sales people really don't know anything about the machines. They are just selling the most expensive machine to pad their pocket books. What a nightmare!

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C.SANTIAGO
Waterbury, US
Aug 16, 2011 11:13 pm EDT

i bought a Maytag front load washer in October 24, 2010 ihave not been able to use it, because it came damage by the manufactorors. I contacted them by phone several times and it took them three months to send someone, (A and E sears repair) two months past I did not get the oarts necessary or a replacement washer. I kept calling and finally they send someone again in May 2011. They said they where going to order the parts, because THEY NEW THE COMPANY WAS NOT GOING TO REPLACE THE MACHINE, EVEN THOUGH IT WAS ALREADY DAMAGED. They said I would get the parts between THREE TO FIVE BUISSNESS DAYS, i only got one part. A and e send a repair guy again, the 22nd of June this one said they needed the entire machine in parts and THAT HE WOULD ORDER THE PARTS. I call A and e one week later and they said they were waiting on the manufactor to send the parts, (Whirlpool). The 26th and the 27th of July I got the parts. At the 22nd of July another repair man came and said we needed more parts. Today is August 16, 2011 I called Whirlpool and A and E and now they said the parts wont be here tilll AFTER OCTOBER 26TH, WHICH BY THEN I WOULD HAVE TO PAY FOR PARTS AND LABOR IF I WANTED IT FIXED, BECAUSE BY THEN THE ONE YEAR WARRANTY WILL EXPIRE, and here I am with a $700 washer, which was never used and they refuse to fix/replace. They sold me a LEMON!

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alice plaisant
Middletown, US
Feb 02, 2010 6:56 pm EST

used the self cleaning option on my stove and it burnt the control panel on the back of my stove

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SearsCare
Chicago, US
Aug 17, 2011 6:08 pm EDT
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Dear C.SANTIAGO
I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Susan and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the (washer) is listed under and we will contact you directly. In addition please include your screen name (C.SANTIAGO) in your email for reference to your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
A&E Solutions Team
A&E Cares

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Maytag poor washing quality

If you have a Maytag Quiet Series 200, buy a star screwdriver kit. You will need one.
If the quality of your washing steadily goes down, try taking it apart. You will need a star screwdriver, 2 sizes.
Take out the bottom rack. Under that is a shield, take that off. Under that is the arm and attachment, take that off.
Under that is a round "cam" that looks like a pulley wheel with one "screw", take that off.
Under that is a filter. Take it off and clean it out. Then put it back on and reverse the process to put everything back. You will have to do this every so often, depending on how much "food" goes into your dishwasher. I find that about once a month is necessary, even if I try to keep all the dishes scraped and cleaned before I put them in. I mean, come on, what is a dishwasher for if you have to wash them before you put them in!

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Candis McLean
,
Dec 31, 2007 12:00 am EST

This stupid useless piece of crap does not wash dishes. I put em in clean, they come out full of little pieces of stuff -- looks like sand. Please make Maytag stop producing them. People are being scammed.

Have had service man in, says nothing he can do; that's the way the machine is. Pathetic.

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mekala lakshmi
, IN
May 16, 2011 4:35 am EDT
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tata indica vista quadrajet aura abs 1 month back byed car but streing oil pipe horijental damged while running it is maunfactured defect so pls rectified as early as possible.
thanking you sir
m.lakshmi

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Maytag defective dryer

Purchased a Maytag dryer in October '09.A month later it stopped drying my clothes.A service technician came out and said it was the thermostat and drum.I waited 10 days for the new drum.Meanwhile going back and forth to the laundry mat to dry clothes.The drum gets there and when the service guy opened it, it was cracked.I had to wait another 10 days for a new one.Three months later the thermostat burns out again.Long story short..Easter weekend of this year for the 6th time, the dryer broke again.I called corporate headquarters and basically had to jump through hoops to get a new dryer.Maytag had the worst customer service.They said they would give me a call when the dryer was delivered to a warehouse and ready to come to me..never happened..I've had to follow up with phone calls for the past 2 weeks to get any help.The dryer has been sittng at the warehouse with no phone number or address for delivery..I will never purchase another appliance from Maytag or Whirlpool!

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Barbara McLaughlin
Galloway Township, US
Jul 06, 2009 3:25 pm EDT

I have a 2 year old Maytg dryer that stopped working, The part that was ordered did not solve the problemsand we were told it probably could not be fixed. Maytag certainly isn't living up to it's repuation. The Washer machine we have also is too light, it bounces all over the place when spinning. If a load is unlevel it takes three or four spins to wring clothes out. I will NEVER but Maytag again

Barbara McLaughlin 428 S UPas Ave, Galloway NJ, 08205

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Kelly
Glenview, US
Mar 02, 2009 12:26 pm EST

Recently had these guys out to my house to fix a problem w/ my dryer. They misdiagnosed the problem and will not refund the outrageous $75 service fee.

In a mere three minutes at my house, the guy diagnosed a broken blower and said it'll be $400 to fix. Alternatively, I could take my receipt for my $75 service fee to Sears to just buy a new one. After pricing new washers and dryers, I had a second company come look at the dryer. This guy actually took a few minutes to look under the hood, so to say, and found a small sock in the motor. Took it out and the dryer works fine!

A&E (AKA Sears, I believe) will not refund the $75. And here's the thing... had the same problem a year ago and the A&E guy that time found the problem. So why wouldn't this guy have gone through the same diagnostic problem? Is Sears trying to drum up new sales for their appliances?

By the way, shop around... the second company I hired was a local firm that charged HALF the service fee!

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april
Bensenville, US
Apr 02, 2009 7:10 pm EDT

i have had a maytag washer and dryer for 13 years i paid over one thousand dollars for the set...over the 13 years i have had them i have had to fix the dryer now 3 times...and now its a biggie problem with the drum...a high end part to buy...plus its not drying unless i leave the clothes in the dryer for about 2 hours!...i was told to buy maytag as it was the best but i am now gonna buy a GE...stay tuned!...april

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Maytag bad washer

Anyone looking to buy a Magtag washer DONT DO IT. We purchased our on 1/26/09 and we are currently waiting for the 4th drum/bearing assembly to be replaced. It is on back order until 5/13/2011. We have been waiting since 4/1/2011. We called Maytag and basically got the too bad for you. I was informed that since we purchased the extended warranty that it is not their problem anymore. It is the problem of the service company. I asked several times why they did not back their name, and the CS rep. made it perfectly clear it was not their issue.
HORRIBLE HORRIBLE Customer Service and even worse product!

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Maytag maytag front-load sucks

We purchase a new maytag frontload washer and frontload dryer. The first load in the washing machine was so loud (like an airplane just landed on top of our house). So, repair man #1. Ok 12 repairs later and still does not work well. Loud, shakes, walks and does not spin water out. I asked them to replace the machine ... We need to do a service call first -really the first 12 were not good enough? Now, after the last service call the service man #13 thinks the frame is damaged and needs to be replaced. Called Maytag twice put on hold 45 minutes each time just to hung up on me. Rrrrrgg help! I just need another new washing machine.

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Skittlebobittle
Halifax, US
Jun 10, 2011 6:38 am EDT

Not sure how that comment from me got here, it was for another complaint lol!

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Skittlebobittle
Halifax, US
Jun 10, 2011 6:35 am EDT

No offense but common sense should tell you not to buy from a foreign country.

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crafty patty
Fullerton, US
May 11, 2011 12:06 am EDT

I have the same problem! Drum, seal and bearings were replaced in Jan. 2011. Repairman came yesterday because again the machine is sounding like a jet taking off when it spins! He told me it was a normal sound! The machine is not even 1 year old!

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Maytag refrigerator and microwave

In July 2006 I purchased a Maytag refrigerator (model #MFI2568AES serial # 10831847JE) and matching Maytag Over The Range Microwave (model# MMV5165BAS serial# 11607619JL). This was my first time purchasing major appliances and decided on Maytag not only because they looked beautiful but also because I grew up with the Maytag repairman on TV and apparently was branded. Between the Fridge and Microwave I spend almost $3, 000. For that kind of money I assumed I could direct my cares elsewhere because I surely wouldn't need to worry about my expensive new appliances. Wishful thinking. In Jan 08 the refrigerator's HV Board failed, good thing it was under warranty. Next to break were the water and ice, just one month after my extended warranty expired - I think I know what the problem is - I recently bought the replacement parts but can't figure out how to get the fill tube and hose out or in (PN#[protected]).…. and there is no Maytag repairman at the end of your toll free line. Then there is the microwave. The handle broke off two years ago. We have been working around the no handle problem and figured once my husband or I found work perhaps we could afford to replace the door. Yesterday I was warming my daughter's bottle of milk and the lights just simply went out! So now I have a very disagreeable sense about Maytag because my $2400 refrigerator can't make ice or water (my antique harvest yellow no-name in the garage can still do that) and now I have a broken down Maytag microwave. These products are not even 5 years old. Is this what I should have expected from the Maytag name? My next major purchase will be Kenmore, I understand that Sears stands by their products.

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dientzy
Aurora, US
Apr 22, 2011 7:16 pm EDT

I am having the same problem too! Everything the gentleman said was true! All you have to do is get on the internet and it will show you how many people have had trouble with this refridgerator. Not to mention the control board which is totally a big problem. I called Maytag with no help whatsoever. They could send a repairman to put in the piece I bought for 200.00 and charge me a arm and leg as well. I think the Maytag Repairman commercial in hindsight, that I also grew up with, was just a commercial that proves how he has to come out and fix their products.

Maytag In-depth Review

Product Range:

Maytag offers a wide range of appliances to meet various household needs. Their product lineup includes washing machines, dryers, refrigerators, dishwashers, and more. Each product is designed with innovative features and technologies to enhance performance and convenience. With a diverse range of options, Maytag caters to different customer preferences and requirements.

Quality and Durability:

Maytag appliances are known for their exceptional build quality and durability. Customer reviews and feedback consistently highlight the longevity and reliability of Maytag products. When compared to competitors, Maytag appliances often stand out for their superior craftsmanship and robust construction.

Performance and Efficiency:

Maytag appliances deliver outstanding performance and efficiency in various tasks such as cleaning, cooling, and drying. They are designed to meet energy efficiency ratings and minimize water consumption. When compared to industry standards and competitor products, Maytag appliances consistently perform at the top of their class.

Customer Service:

Maytag prioritizes customer satisfaction and provides excellent customer service. Their policies and procedures ensure that customers receive prompt assistance and problem resolution. Customer reviews and experiences often highlight the quick response times and overall satisfaction with Maytag's customer support.

Pricing and Value for Money:

Maytag offers competitive pricing for the quality and features they provide. When compared to competitors, Maytag appliances offer excellent value for money. Additionally, Maytag often includes additional benefits or warranties with their products, further enhancing the overall value proposition.

Design and Aesthetics:

Maytag appliances are designed with both functionality and aesthetics in mind. Their sleek and modern designs complement various kitchen or laundry room styles. When compared to competitors, Maytag appliances often stand out for their visually appealing and timeless designs.

User-Friendliness:

Maytag appliances are known for their user-friendly features and intuitive controls. The user manuals and guides provided by Maytag are comprehensive and easy to understand. When compared to competitor products, Maytag appliances excel in terms of user-friendliness, making them accessible to users of all experience levels.

Innovation and Technology:

Maytag appliances incorporate innovative features and technologies to enhance the user experience. These advancements have a significant impact on the overall performance and convenience of Maytag appliances. When compared to industry trends and competitor offerings, Maytag consistently stays ahead with their innovative approach.

Environmental Impact:

Maytag demonstrates a strong commitment to sustainability and environmental responsibility. Their appliances often include energy-saving features and certifications. Maytag also offers recycling or disposal programs to ensure proper disposal of their products, minimizing their environmental impact.

Overall Customer Satisfaction:

Customer reviews and ratings for Maytag appliances reflect high levels of satisfaction. Maytag consistently receives positive feedback for their product quality, performance, and customer service. When compared to industry benchmarks and competitor ratings, Maytag stands out as a top choice for customers seeking reliable and high-performing appliances.
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Contact Maytag customer service

Phone numbers

1818 329 2100 +1 (800) 344-1274 More phone numbers

Website

www.maytag.com

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