Maxis Communications review: poor service in fixing internet disruption.

Ceo of maxis,

Please look into this matter... Made a report on 21/12/2019 on internet broadband disruption and the report no is c 233 49531.
Then has been following up on 22/12 and 23/12 was told that the problem was being looked into. Called on 24/12 and was told technician will come to fixed the down
Broadband internet on 26/12.
Called on 10.15 am 26/12, was informed the technician was on the way. Waited till 11.30 am and called and was inform there would be a delay. Technician will come after lunch. Called again at around 4.00pm and was told technician was on the way again. By 5.30pm, called again and technical department could not give a definitive answer on when the technician will come.
My questions...
1) are we getting the service free?
2) are your technicians having problem keeping promises or disability in time management?
3) since maxis had monopolized the broadband service in pusat bandar puchong, we have no choice but to tolerate the inefficiency of your technician?
4) I have been calling maxis since 21/12 and no one from maxis has ever called to update. Maybe because you have monopoly in pusat bandar puchong?