Mavis Discount Tire review: customer service

THIS LOCATION HAS STOLEN MY PROPERTY... On April 26th I visted the Mavis Tire in Fayetteville GA on Glynn Street.. the purpose of my visit was to purchase two new tires and have tire sensors installed on my 2017 Chevy Suburban. To make a long story short, I arrived at the location with the factory rims and tires in the back of the suburban and four after market wheels and tires on the vehicle for a total of two sets. At the time we purchased the Suburban we also bought a new set of after market rims and tires which my wife liked better than the stock set. We put the stock set in storage not realizing the tire sensors were not transferred over to the after market set until later.

When I arrived at the location I purchased two new tires for the rear of the vehicle. I dropped the vehicle off so they could have time to transfer over the tire sensors and put on the new tires. I asked that they keep the best tire so I could have a spare and trash the other. I returned later that evening to pick up the vehicle and I was told that the sensors were swapped and the two new tires were installed. I was also told that they didnt have enough time to mount the factory tires and I was asked to come back the next day to pick up. I returned the next evening and the tires had not been mounted. I asked for the spare tire and it couldnt be found. I was taken to the back and I was shown the factory rims and tires sitting off to the side. I was asked to come back again the following day. I returned the next day same story and at this time I was dealing directly with the store manager Matt. Matt promised me that they would get the tires mounted and call me when they were ready. He said they were unable to find the spare tire and that he would order me a replacement. He even offered to have the factory set and spare delivered for the inconvenience. A few days passed and no call from Matt. A few days turned into a few weeks and still no word. I went back to the location a few weeks later and Matt apologized and promised he would get the problem resolved.. a few more weeks pasted and still no word from Matt. I went to the store for a 5th time just to be told "my bad, Im sorry Mr McCrary Ill male sure I take care of this tomorrow. Tomorrow came and went and no word. After a week or so I called and I was told the replacement tire was in and I could come and pick it up. I went to the store and Matt gave me a new 24" tire to replace the spare that was lost. Matt also admitted that the factory tires were now missing and that he would have to replace them... its been a few more months and the factory rims and tires have not been replaced...

I finally called Corporate to file a complaint and make them aware of what was taking place. After informing them of the situation I was promised that an area manager would contact me in 24hrs to have the issued resolved. Next day came and no call from area manager. Matt the store manager eventually called stating he got the corporate complaint and that he would be replacing the factory rims and tires because now the rims were missing also... Here we are a few weeks later and still nothing. This has been a 5 month ordeal at this point. Im done and Im going to go file a report with the Police.

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