Mavis Discount Tire review: service

I had a lug nut that was bad. Two years ago it was bad and they replaced it, today I had the car inspected and the lug nut was bad again. I took it back and they said they would fix it come back in 2 hours.
I came back and nothing was done, in fact they said I was lying.
A customer I was with had waited for his truck for 2 days, he ask for his key and went across the street to Midas. I ask for my key and followed him over and go the lug nut fixed. I was telling Midas about what happened and a girl waiting said the same thing happened to her, she will never go back as well as I will never go back. They do not care about customers.