Employee cussed at me with my daughter in the truck
yesterday about 4pm i stopped into the mavis tire location located at 62 Clinton Ave., Cortland, NY 13045 ·to have a new registration sticker put in my truck my wife went in to ask some one to please put our new registration sticker in our truck the employee comes out scrapes my current inspection sticker half way off before i say to him that is the...
Read full complaintOil change
Worst experience of my life! My father passed away a couple months ago and I wanted to take his Jeep in to get new tires, brakes, and an oil change to help my mom out. I dropped the Jeep off in the morning, waited until about 4:30 pm and they said they were done. Once I started the car up a bunch of lights came on including the 4x4, traction control, ABS...
Read full complaintBrake pads replacement
I agreed on a change of brake pads and brake fluid with the manager. He charged me twice for labor and for replacement of the rotors which we did NOT discuss or agree upon.
Read full complaintManagers
I had a problem with an employee kicking me out of a store because i'm a disabled veteran, and unable to wear a mask. I complained to the manager, who just so happened to an old boss of mine, so instead of following through on his managerial duties, he just said I was a former disgruntled employee and did not address the situation for more than 5 minute...
Read full complaintThey did not do the work that we paid them to do
On june 16/20 my vehicle was dropped off at mavis on central ave in schenectady ny. I was not told atime it would be ready. I called several times during the day. Rob who was taking care of my vehicle was not honest with us he did not tell me that there machine to do alignments was broken. Hedid not tell me it would have to be driven to another shop to be aligned. He did not tell me that it went to rotterdam ny to be aligned. He hung up on me and refused to communicate with me. Mydaughter intervened and talked to receptionist, when we went to pick up vehicle the keys were in the truck with paperwork. As we wer driving the truck started to jerk and tremble, I had to run off the road on to the sidewalk to keep from hitting another vehicle. Thank god no pedestrian was on sidewalk at the time, they wood have been killed the next morning I took it to rotterdam and scott took ever this mess. He took the truck for adrive and deemed it unsafe to drive. He said I cannot let you leave here with this truck and have a clear concious. Scott s very respectful, professional, and has bent over backwards to rectify this situation. Today is june 21 and still no truck. Parts had t0 be ordered, and work be done. We wer give a truck and charged 924.10 for what? We should have been given a rental, and if that were done in beginning we would have at least had transportation. We have a businessto run, we have lost quite a bit of money, lost orders, customers upset. I was very disrepected by rob, and could have caused the death of myself and others. I dont know when I will have transportation. I am aware of the 20 lives that wer lost as a result of mavis lying about work done.
Tire services.
I purchased 4 brand new tires for my jeep Cherokee back in November 2019. We are now in June 2020 and my four-wheel-drive is not working properly because they put the wrong tires on my car. I addressed the manager who changed my tires but my car 4 wheel drive is still damaged $4000 worth. They have been giving me the run around. The regional manager Scott was suppose to call me and no one has called. It's been three weeks and I've called headquarters and still no response.
Customer service
Good Morning, My name is Cheryl Hopkins. I take my car to the Mavis located at 6301-19 Frankford Ave. Philadelphia. Pa. 19135. The issue I was having with my car was my Catalytic Converter and Sensors. When I first took my car to be repairs in February I paid $1102.40 for repairs. After driving my car for two days my engine light came back on. I had my...
Read full complaintReg oil change
this the 2nd time this location has over charged me first time one my f 250 then said they would give me a free oil change well a week later they changed there name to Mavis discount tires this time I tell he service tech to put reg oil in the car that is what the oil cap reads in English so I did not go to pick it up and they charged my wife for a synthetics oil change against the direction and the oil cap
Read full complaintBrakes not completed properly
In mid-October 2019 we took our Ram 1500 to the local (Clemmons, NC) Mavis store to get brakes done. They told us that pads were the only thing that needed to be completed, approximate amount $200. My husband spend a few hours waiting for the vehicle to get done, which given a Saturday is understandable. In February (4 months later), there was a rattle...
Read full complaint and 1 commentneeded brakes
I was visiting friends in NY.in the course of driving from my home in Pennsylvania to Buffalo, I lost brakes. Took to Mavis on Ridge Rd Lackawanna. Was given quote of $1, 790 to have numerous things repaired! I told him I wanted JUST the brakes done so I could get back home to Pennsylvania and have my own mechanic look at, and do what repairs needed to be...
service
Asked the gentleman to look at my car and did work with out my permission and had to barrow money to pay for work that i didnt consent to and this happand multiple times.would like a refund of my money or something.while talking to the gentleman his response was disrespectful and unwilling to comunacate with me. Iam really unsatisfied and would like to...
Read full complaintbrakes
I brought my car into Mavis on 1/24/20 because the brakes were pulsing, Michael did the estimate and said I needed new front brakes and rotors I agreed to the repair, after the repair was done the car continued to pulse but worse, I brought it back the next day and Michael and I took it for a test drive he said sometimes we get warped new rotors and asked...
Read full complaintimproper work. unethical behavior
January 24, 2020 Joe Robson 14 Prospect Street Trumansburg, NY 14886 To whom it may concern: I am writing to as a former loyal and repeat customer. We have purchased tires, struts, and brakes for a our vehicles over the years. I say former as I would not bother to return to your Ithaca location and will gladly share this information with anyone...
Read full complaintrear brake service
In November 2018 I took my car in for rear brakes and left driver side rear caliper. Was told caliper was fine even though I told them it was not. They did rear brakes and rotors. Had to return on 2/13/19 for them to fix said rear left side caliper as back brakes were bad and metal to metal. (Interesting) so I refused to pay for parts again and they...
Read full complaintmounting and balancing tires/rims
Mid 2019 i had brought my mustang with speciality rims to be mounted an balanced on tires only to recieve my rims 100% damaged due to improper mounting as to which the manager at the time jimmy fired the employee on the spot and told us to find rims per cost of the damaged rims which cost 3600 due to the company is flordia based an they would order an...
Read full complaintservice
I made appointment with my local Mavis discount tires center for 01/05/2020 at 14.00 for all brake pad and rotor changes. So i went there today at 13:30. I don't wanna get late. The manager was there. He took care of the basic paper work, check the parts, gave me the prices. He print out the paper work at 13:54 and took the key and told me it should be...
quality control
I am concerned with safety checks at this store, a customer was recently sold an alignment on a vehicle that had unsafe tires on the front wheels. Instead of selling the customer tires an alignment was performed resulting in an unsatisfied customer. If safety is the first concern there should have been no other work sold until tires were installed! Please...
Read full complaintpayment for subs
This company does not pay subs we installed several locations in Georgia and were refused payment by Royal Services because of their calling it faulting craftsman ship. They called our work bad when in fact the product we were installing was faulty. Never want to do any business with Royal Services and Mavis Tires left my small Veterans business 20, 000.00 in the hole af ter we went out of way and above and beyond what was necessary to comply with this company including supplies and Labor. Please do not go here for any services.
overcharging
I went to the store for an inspection, I was told I needed brakes, three new tires and wiper blades $ 1, 000! Tires had ‘dry rot', brakes were never shown to me to explain why new ones were needed. Same as wiper blades. I was ripped off and only because I need an inspection. William rothar lic cct4085. Usually you show the customer the defective part before...
Read full complaintstem valve replacement
I visited Mavis discount tire on 11/21/19 to get a stem valve replacement. My appointment was scheduled for 5:15. They didn't even bring my car in until 6pm. I didn't leave there until after 7pm. I dealt with Manager Brian who told me that the stem valve could not be repaired and had to be replaced on the rear passenger tire. He charged me $92. When the...
Read full complaint
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