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Customer service
Good Morning, My name is Cheryl Hopkins. I take my car to the Mavis located at 6301-19 Frankford Ave. Philadelphia. Pa. 19135. The issue I was having with my car was my Catalytic Converter and Sensors. When I first took my car to be repairs in February I paid $1102.40 for repairs. After driving my car for two days my engine light came back on. I had my...
Read full review of Mavis Discount TireReg oil change
this the 2nd time this location has over charged me first time one my f 250 then said they would give me a free oil change well a week later they changed there name to Mavis discount tires this time I tell he service tech to put reg oil in the car that is what the oil cap reads in English so I did not go to pick it up and they charged my wife for a synthetics oil change against the direction and the oil cap
Read full review of Mavis Discount TireBrakes not completed properly
In mid-October 2019 we took our Ram 1500 to the local (Clemmons, NC) Mavis store to get brakes done. They told us that pads were the only thing that needed to be completed, approximate amount $200. My husband spend a few hours waiting for the vehicle to get done, which given a Saturday is understandable. In February (4 months later), there was a rattle...
Read full review of Mavis Discount Tire and 1 commentneeded brakes
I was visiting friends in NY.in the course of driving from my home in Pennsylvania to Buffalo, I lost brakes. Took to Mavis on Ridge Rd Lackawanna. Was given quote of $1, 790 to have numerous things repaired! I told him I wanted JUST the brakes done so I could get back home to Pennsylvania and have my own mechanic look at, and do what repairs needed to be...
service
Asked the gentleman to look at my car and did work with out my permission and had to barrow money to pay for work that i didnt consent to and this happand multiple times.would like a refund of my money or something.while talking to the gentleman his response was disrespectful and unwilling to comunacate with me. Iam really unsatisfied and would like to...
Read full review of Mavis Discount Tirebrakes
I brought my car into Mavis on 1/24/20 because the brakes were pulsing, Michael did the estimate and said I needed new front brakes and rotors I agreed to the repair, after the repair was done the car continued to pulse but worse, I brought it back the next day and Michael and I took it for a test drive he said sometimes we get warped new rotors and asked...
Read full review of Mavis Discount Tireimproper work. unethical behavior
January 24, 2020 Joe Robson 14 Prospect Street Trumansburg, NY 14886 To whom it may concern: I am writing to as a former loyal and repeat customer. We have purchased tires, struts, and brakes for a our vehicles over the years. I say former as I would not bother to return to your Ithaca location and will gladly share this information with anyone...
Read full review of Mavis Discount Tirerear brake service
In November 2018 I took my car in for rear brakes and left driver side rear caliper. Was told caliper was fine even though I told them it was not. They did rear brakes and rotors. Had to return on 2/13/19 for them to fix said rear left side caliper as back brakes were bad and metal to metal. (Interesting) so I refused to pay for parts again and they...
Read full review of Mavis Discount Tiremounting and balancing tires/rims
Mid 2019 i had brought my mustang with speciality rims to be mounted an balanced on tires only to recieve my rims 100% damaged due to improper mounting as to which the manager at the time jimmy fired the employee on the spot and told us to find rims per cost of the damaged rims which cost 3600 due to the company is flordia based an they would order an...
Read full review of Mavis Discount Tireservice
I made appointment with my local Mavis discount tires center for 01/05/2020 at 14.00 for all brake pad and rotor changes. So i went there today at 13:30. I don't wanna get late. The manager was there. He took care of the basic paper work, check the parts, gave me the prices. He print out the paper work at 13:54 and took the key and told me it should be...
quality control
I am concerned with safety checks at this store, a customer was recently sold an alignment on a vehicle that had unsafe tires on the front wheels. Instead of selling the customer tires an alignment was performed resulting in an unsatisfied customer. If safety is the first concern there should have been no other work sold until tires were installed! Please...
Read full review of Mavis Discount Tirepayment for subs
This company does not pay subs we installed several locations in Georgia and were refused payment by Royal Services because of their calling it faulting craftsman ship. They called our work bad when in fact the product we were installing was faulty. Never want to do any business with Royal Services and Mavis Tires left my small Veterans business 20, 000.00 in the hole af ter we went out of way and above and beyond what was necessary to comply with this company including supplies and Labor. Please do not go here for any services.
overcharging
I went to the store for an inspection, I was told I needed brakes, three new tires and wiper blades $ 1, 000! Tires had ‘dry rot', brakes were never shown to me to explain why new ones were needed. Same as wiper blades. I was ripped off and only because I need an inspection. William rothar lic cct4085. Usually you show the customer the defective part before...
Read full review of Mavis Discount Tirestem valve replacement
I visited Mavis discount tire on 11/21/19 to get a stem valve replacement. My appointment was scheduled for 5:15. They didn't even bring my car in until 6pm. I didn't leave there until after 7pm. I dealt with Manager Brian who told me that the stem valve could not be repaired and had to be replaced on the rear passenger tire. He charged me $92. When the...
Read full review of Mavis Discount Tirenew tire purchase
Dear sir/maam, I called on 11/13/19 to the 607.330.9998 number which is the local Mavis location on Elmira road, store # 130. Said I wanted the same tire I have already which is the Continental TrueContact Tour with $70 rebate. Was told that is no problem. Before rebate I was quoted $587.92 after tax and my order # was 147782 scheduled for 11/15/19 I wa...
Read full review of Mavis Discount Tire4 new michelin tires
Called two weeks ago to make a appointment to have 4 new tires installed. The appointment was for Sunday 10 am on Nov. 17th. Got to Mavis at 9:45 am spoke to women i did not get her name . She asked me if i was dropping off. I asked how long it would be and she said a hour and half to get it in. I had a 10am appointment and needed my car at 2 pm. I agreed...
Read full review of Mavis Discount Tirenew tires and tire bearings and poor labor.
Picked up car and two minutes later car wobbling and making weird noises. Returned to mavis. They said they failed to put the lug nuts on a tire🤬😡 Claimed they fixed it and an employee had dropped the tire and lug nuts🤔 Got back in car the second time and heard noises and drive was different. Car tires was flat and I was stuck with mavis closed. My life wa...
Read full review of Mavis Discount Tireoil change
I've used mavis (formerly kauffman tires) for many years, I like to have my cars serviced only by only one company that way I can build relationship with the personnel and also, I tend to be devoted to the company as far as care on my car(s) This is the second time i've had issues with this location, still, I was willing to give them one more chance even...
Read full review of Mavis Discount Tiretire purchased last year that has continuously losing air. half job done on an oil change.
Employee or rather Mgr more interested in selling me a new battery & power steering cleaning. My oil change was not with synthetic oil as it needs. Oil all over. Tires purchased last year, came in for one tire and of course was sold 2. It has been losing air since I got it. Was back so many times and they insisted it was fixed. So I would think I got a...
Read full review of Mavis Discount Tire02 sensor issue
Keeping everyone posted on my follow up with corporate .. I got a call back from "regional manager" Bill . He was following up on my complaint with Mavis tire . I explained to him how I went to Mavis tire because my car wouldn't turn on for 20 minutes then it started up . I told him the click noise I got when turning on my vehicle and that it started off at first as a crank noise and I was having a hard start issue. I explained to him how I went there with the intentions that my car would be repaired . I mentioned that I knew an experienced mechanic/truck driver who said it could be the starter or issue with ignition coil . I took the vehicle to Mavis tire before it would get worst And mentioned I believe I have a starter issue . They ignored what I thought . They told me I had a sensor issue that they did a diagnostic. Meanwhile I never saw the diagnostic paperwork but took their word on it. They told me this was the issue and this was why my car was having a problem they took 3 days to repair my car. They ran a diagnostic on my car for a day and a half well that's when they reported to me an 02 sensor issue. I just wanted my car fixed so I can go on about my life. I was over charged but I paid in full a few days later I went to cvs I heard the same noise that my car was making before taking to Mavis tire . I tried not to think to much about it . The next day I'm the morning I turn the car on and hear the noise again . Now I realize I'm still having the same issue but I still had to go to work . Ar lunch I tried to turn my car on that click noise came back all the lights ignited but car would not start . I ended up getting the car towed To Mavis tire I paid $75 . The next day repair shop calls me and tell me "your issue is the starter". Are you serious ! Paid $225 dollars. Bill says yeah when you first came To macis tired it wasn't the starter that was the issue.. again are you serious ? Ok well obviously it wasn't the 02 sensor that was the issue! With the 02 sensor being replaced My car didn't feel any different and still I had the same problem. He went on to say that my sensor issue is probably what cause the starter to go bad. He was defending Mavis tire in every shape and form . Now for a fact I know there is no loyalty too their customers . You think a regional manager would apologize or feel bad for someone spending almost $600 having to get it towed back to Mavis a few days later I brought the vehicle to you for a reason to fix whatever issue it was the first time around so I wouldn't have my car towed or have anxiety driving. I'm a firm believer Your job is only as good as the people who run it and the way he made me feel was straight disrespectful. Instead of looking into it knowing that I have proof and witnesses and his employees who agreed with me on 02 not being the cause of my issue. He just simply try to avoid taking responsibility or giving more work for himself to investigate . I will not go back to this facility anymore you definitely lost a valued customer. I will contact
Better bureau business about the scam and how they take your money and overcharge . Bill ends phone call basically saying be grateful you didn't get charge the labor "$70" disrespectful.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Mavis Discount Tire. Make it specific and clear, such as "Incorrect Tire Installation at Mavis Discount Tire" or "Overcharged for Wheel Alignment at Mavis Discount Tire."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Mavis Discount Tire. Mention key areas such as customer service, quality of products, pricing, service timeliness, and any other specific issues you faced. Include details of any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the problem, the steps you took to resolve it, including any communication with Mavis Discount Tire, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through time lost, safety concerns, or financial impact.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, articulate what resolution you are seeking from Mavis Discount Tire, whether it's a refund, service redo, apology, or any other form of redress.
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Overview of Mavis Discount Tire complaint handling
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Mavis Discount Tire contacts
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Mavis Discount Tire phone numbers+1 (800) 757-4291+1 (800) 757-4291Click up if you have successfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number 0 0 users reported that they have successfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number Click down if you have UNsuccessfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number 1 1 users reported that they have UNsuccessfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone numberCustomer Service+1 (877) 684-7365+1 (877) 684-7365Click up if you have successfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number 0 0 users reported that they have successfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number Click down if you have UNsuccessfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number 0 0 users reported that they have UNsuccessfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number
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Mavis Discount Tire emailsmavistirecustomercare@mavistire.com100%Confidence score: 100%Supportmkiely@mavistire.com99%Confidence score: 99%hrconnect@mavistire.com93%Confidence score: 93%hrmmontes@mavistire.com92%Confidence score: 92%
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Mavis Discount Tire address358 Saw Mill River Rd Ste 1, Millwood, New Jersey, 10546, United States
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