The complaint has been investigated and
resolved to the customer's satisfactionResolved Massage Envy — poor customer service
resolved to the customer's satisfaction
Whatever you do, do NOT sign a membership with Massage Envy!!! Not only is their contract a GIANT pain to get out of, but when you do what they tell you, you STILL can't get out of it!
I was pregnant when I stupidly signed into getting massages, and having a heap of complications with my sciatic nerve, and carpal tunnel, etc, and my O.B advised me to get massage therapy. Well, I went in and got my massage for the initial $39 or watever it was, and got suckered into a contract.
Well after having a new baby, we figured that we couldn't afford it anymore, so I called in to ask what it would take to cancel my membership... The first lady told me it wouldn't take anything to cancel, that I could just do it, and have no consequence. We waited so I could get my last free massage, and then after that I tried to cancel... Well the lady at the desk said that I had to cancel where I signed up with it since I was at a different location, and said that I needed 30 days notice to cancel. Then we went to the original place where I signed the contract and yet another lady told me that I had to have a Dr's note, had to live outside a providing area (25 miles from a location), or would have to pay a fee. Well I had long since had the baby, and I had been having back problems and went to my doctor and they took an x-ray, and then an MRI. Not long after, I was told that I have 2 herniated disks, disk degeneration, and that my vertebrae are rubbing together. The doctor I saw was poking at my back in those spots, and it would either go numb or it would hurt super bad, so I was deemed "unmassageable", if you will, and got a note from her stating that I cannot receive massages anymore.
I took that note to Massage Envy, and about a month later received a call from the manager, who states that I need to pay off another month, and on top of that sign a paper (which in the contract it says NOTHING about this!!!). Well I haven't gone in to sign it (we're always super busy) and on top of that, since I haven't signed their precious paper, they keep charging me every month!!! I gave these jerks what they wanted... a freaking doctor's note... I'm just waiting for them to come after me with a lawsuit, stating that I owe them $250-$300...
If you've got half a wit, don't even THINK for a SECOND about signing a contract with them!