Massage Envybait and switch

J
This review was posted by
a verified customer
Verified customer

Company uses bait and switch tactics to get your business. They tell you that they have a introductory price for your first visit, then after the massage is over they charge full price. They are not very honest with potential clients and make all sorts of excuses after service is provided to not give the discount provided. I was told it must have been a training issue, their computer won't allow them to make changes, etc.. They make no effort to rectify the situation and basically treat you like ###. Stay away from this business!

Responses

  • Heather I. Jan 11, 2014
    This comment was posted by
    a verified customer
    Verified customer

    The introductory price is only given to you if you have never been there before. Also, you have the option to check out before your massage which you could of handled the issue then. If it really was a problem you could have call anonymously asking to have a manager or franchise owner call you back. They are the only ones who have the authority to refund money for a massage. There was a similar issue at the location I work at and the front desk staff reported it to the management. The person was issued a refund. Always, always call for a manager. Do not tell the staff what it is about, just tell them that you have a private issue you would like to speak about with the manager.

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