Moimooi
reviews and complaints

Hey

I gave my 20 days notice and was told and sent a email to say that my membership has been canceled. I called up again in May to confirm and then on the 26th of May They deducted a unauthorized payment of a R499 from my bank account. I called back same day and was told they will issue a refund. Then I received a email to say that it can take up to 60 to 90 working days. I waited. Pass the time scale still noting. I called in many times and the lady is so rude Diann. She told me only the financial team deals with it and it has been escalated to them. Since September October. I have emailed them and still nothing. Then say say my ticket has been logged and then the next day it's been resolved and closed. Wit no confirmation to me about it. The last time I called I was told the guy that dealt with the refund is in JHB and she will send me his email it's a month later still nothing. need help please

I've cancelled my membership with MoiMooi on 31.01.2023 but an amount of R499 was deducted from my account.

Since the end of January 2023, I've been struggling to receive the refund.

On 17 February I received an email from Zahrah Stemmet that the refund of R499 will be processed at the end of February 2023.

February came and went, with no refund paid back to me.

On 01-03-2023 when I followed up on the refund, I was advised that a reminder was sent to their Finance Department on the refund and closed the ticket.

Every time, I followed up on the refund, I only received an email that it was escalated to the finance department and that is where it ends.

It is now the 4th of April 2023 and guess what STILL NO REFUND!

This is the worst service that I've ever received from anyone in my life and even the Finance department does not come back to me when I send them an email.

I just called the moimooi spa now about the deduction that was made on my account on Friday afternoon, I don't understand this membership, because if they did explain exactly the same way the lady that I was on the phone with few hours ago I wouldn't have agreed on your membership because now it's costing me and as I said how could you take money from someone without having any of your products with? Because when I was joined Ursal the lady that was signing me up said the deduction will only go off was I visit the spa and get all the perscals, which is I never did and now they are deducting and it's the second time now. It's a membership not a contract, a contract is something that I believe you can go all through that of concelletions because you have the item with, but the membership I fail to understand why you people would make me go through that because I have none of you products, it's not fair. I need my money back and I need you people to conceal your membership with me, I understand the terms and conditions are in black and white and what I said over the phone is not henec why I feel like I'm being taken advantage. Please I am not working I need that money for my sons medication. And please do concel that membership I do not want it. I thank you.

Babalwa Mkumbuzi

Hi Tbjs may have been a while back but this is how long I've been chasing my refund. I've canceled my membership back in September 2019 (still have proof) and even after that moimooi have scammed me as stolen my money from my account every month for 4 months after.I actually think they are a bunch of criminals and their company needs to be closed down. They have take R2500 from me after my membership was canceled and I've been chasing them ever since to get my money back. I was back and fourth with a person named Diane Sumerton and Angelique (don't care what the [censored]es surname is) they both threatened me with a lawsuit and bare in mind they are the criminals. I was told by my aunt who went all the way with them and got her money back, that Diane Sumerton actually does the debit orders at home from a card machine. Now if that's not criminal or suspect then I don't know. I still have not received my money back, I'm still R2500 short on my overdraft in my bank account that after years are still chasing me for and still have not has a resolution. Apparently there is new management but the same thing still seems to be happening to other people based on Hello Peter reviews and more criminals have taken over. I'm struggling to understand why this business is still standing. I have all the emails, the back and fourth, between myself and those people. They are criminals and need to be shut down. They don't realize what God is going to do to them. Diane and Angelique should be lucky Im not a criminal and go look her up their home addresses and take their [censored] out of their homes.

I have cancelled my contract due to unauthorized debit orders going off my account at random. I paid for cancellation. Made several telephone calls and emails buy complaints seem to fall on deaf ears. Everyone there uses the word "escalate " the only thing they are escalating is my patients and escalating stealing from my bank account. When will this company be stopped by their thievery? This is what they are a Bunch of Thieves! Steal from your account with no justification..only to be told.

"We will escalate your query and your money will be deposited into your account ..it will take 30 - 90 days". What?

I requested a cancelation before debit order would go off. They told I was out of a cooling off period by 1 say and I would be charged R700 to cancel. The treatment I received was terrible. They hurt me that I could not even walk the next day. I had to go see a doctor. I was told my debit order of R 499.99 and R 50 registration fee would go off end of November 2022. They took it today 02 November 2022.

I am sure how their math works but I am pretty confident in say the R499.00 and R50.00 does not equal R700.00. But rather R549.00. I want my contract canceled and the debit order stopped immediately.

In June an agent called me and offered a new yearly package again. I was hesitant as we were struggling forbthe pas few months to get bookings. She said thatbit has improve and I decided to take the packages for both my daughter and myself.

Since June we were still strugling to get appointments and I send a mail to request the cancelation and refund before the new package kick in October 2022.

How rude and hostile were the service centre agents and manager.

They refuse to cancel nor refund our money.

After several emails and attempts to get the owners to call me. Only the service manager, Diane, keep replying back to me refusing to cancel nor refund us.

Now they leave me no choice than to log an complaint as it is not in line with CPA.

Hi there ...

I have received a notification that money has been taken from my account..

I canceled my subscription with you on the 15th of February and today on the 1st of April a whole R700 was taken from my account...

I have canceled my subscription the day after I took itso why was there money taken from my account? And I would fully appreciate a full refund

Please get back to me as soon as possible

please reverse my R599 I canccelled in August 2021 but today a debit order went off again please put my money back into my account. I spoke last month to the accounts manager and was told last month was the last fees which I still dont understand no more money will be taken off but please reverse my R599 today as i need it for another debit order thats going off today hope tyo solve this today God bless.

Capitec: Debit Order -R599.00 from SAVINGS ACCOUNT; Ref MOIMOOI [protected]-001 210930DEBICHECK

I was called by a agent saying i won a competition but ask for banking details to sign-up. Still waiting for a prize but that is not the issue. I cancelled in july 2021 r799 was taken off my account when i queried it r599 was put in my r299 was kept for admin fee and then i thought i was done.1 september a debit order went off when i call and ask my my money i was told its a cancellation fee but why i need my money back asap.

I cancelled my membership mid April, they replied and said that they will accept notice and that the membership will be cancelled with the last payment, end of May. At the end of June the payment was debited from my bank account again. Without authorisation, as this membership was cancelled and received by them by email - to which I have their reply.

When I contacted them for the refund, a refund was promised. By the 10th of July, the refund was still not done and I followed up by email. A few days later, I received a phone call that the refund will take 60-90 work days.

So, they can take money from my account without my permission and then take up to 2 months to refund said money?!

I received a debit check message from my bank on the 3rd of May 2020 which I rejected on the 7th of May 2020 however I have been debited on the 26th of May 2020 .How does an unauthorised debicheck go through?...It is fraudulent and unacceptable.Please remove my details from your subscription/membership listing and stop debiting me as I am uninterested in your services.

Regards
Mpho

I was contacted on 27 January to take out contract. I at first declined then was persuaded to take it out. Though on the same day I phoned and emailed them to cancell. I also asked for confirmation of cancellation. Since then MoiMooi has been debuting my account once in February 2021. Which I had to pay a few at my Bank to reverse immediately Twice in March Which I again had to pay a fee and Now in April 2021 they tried again, but I had not enough money in my account and I again had to pay a fee these were done without my permission. And it should not have been debited at all.THIS IS FRAUD

I have canceled my membership earlier this year and Moimooi still deducted 3 months worth of membership fees after my account was closed.

I called them and asked for a refund which they processed in May 2019, however, after being informed by Diann that it takes 30 to 90 days for refund payments i received nothing. i was contacted last week by Chantalle in the absence of Diann and told that the money would be in my account the last week of October 2019, nothing is in my account.

When i call the voice mail has been disabled.

Since signing up on this contract I've had endless problems. Bad customer services I even come to realize that appointments were booked on my account that weren't made by me. June 2018 I finally cancelled the contract. After which monies were still being deducted !

After to many failed attempts I cancelled and reversed the monies from my bank however finally got hold of them today.

The more I tried explaining that the appointments they accusing me of in August was not me the more they insisted it was.

They then offered me a 600 settlement amount followed by 399 but when I tried to explain that I did not use the service and that money has been taken from my account already abruptly just went well then you owe us 900.

Confused and frustrated.. please help

Thanks