Massage Envy reviews and complaints 1
View all 555 complaintsMassage Envy - fraud/poor management
Ive been a member for almost one year and was satisfied at a NC (Rivergate) location. Recently, relocated to Clermont Fl and what a nightmare. The manager has no people skills, unfriendly, arrogant, rude and just plain NASTY to staff and customer. I was provided inaccurate information by front desk employee, the employee informed manager of the mistake. The manager told me that she is not responsible for inaccurate information and that I should have read the contract. Are you kidding me! Where is the customer service, discussion, problem solving skills! I advise you to not go to this location. I serious wish the number listed on internet for corporate office was valid.
The complaint has been investigated and resolved to the customer’s satisfaction.
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