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Planet Beach
reviews & complaints
Planet Beach
reviews & complaints

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16 complaints
12 resolved 4 unresolved

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Planet Beach reviews & complaints

Planet Beach complaints 16

M
May 17, 2017

Planet Beach - membership cancellation-still charged

I am still being tortured by planet beach, north hills raleigh, nc. I made the mistake of using their services and after telling them numerous times, and writing to them that I moved and would not be...

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T
Jan 02, 2017
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Beach - Membership

Read all the complaints online about how Planet Beach scams everyone on memberships, withdraws money from their bank accounts after cancelling service, and calling with threats how they will ruin...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Beach - Rip off

Planet Beach Western Canada is an unprofessional business that is soliciting hopeful business owners by offering franchise agreements. The franchise is failing across the United States and Canada and has been for years; however, they promote it as a good business opportunity and they leave franchisees in the dark until they have already opened their store by not providing any real earnings numbers. This leaves franchisees with a failing business and then they are forced to pay royalties and other ridiculous fees such as a marketing fee which subsidizes an American beauty pageant (Miss Planet Beach) and technology fees even though the head office can barely run a computer ($50/month). Training is non-existent and what they do provide is offered from a woman who self proclaims that she does not have the answers. Support around construction and store development comes from British Columbia and the entire project is managed over the phone/email. The franchisor spends most of his time on "vacation" and is only in contact in exceptional circumstances, however, he is so unprofessional that no one wants to speak with him anyway. We would not recommend that anyone purchase a Planet Beach franchise unless they are okay with: spending over $400, 000 on a store that will not generate an income and that cannot be sold for even half of what was spent to build it. This post is brought to you by a team of otherwise successful business owners.

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Beach - Charge to my card without asking

They charged my credit card for a $100 double the monthly cost 2 weeks after the payments are due, they did not freeze my membership in nov 2013 like I ask them they have new girls like 5 in one...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Beach - Business closed

The Chalmette location has obviously closed, but all we get from the New Orleans headquaters is what is being told to them.. It is being stated that it is closed temporarily due to electrical reasons. Well, I past there the other day and the lights were on, but doors are still locked and shop pretty much emptied out. I e-mailed the ower two days ago because this is what corporate said to do, but have not received any response thus far. When you call the location, the number is disconnected. It had been going downhill for months now and I guess I should say the handwriting was on the wall. Even though this is all happening, Planet Beach Chalmette still has no problem debiting my CC for services I am not receiving. If he knew he was closing, he should have not drafted any card for September services. Bad business.

I will go to my bank and put a stop to this draft, but at the same time as much as I love tanning and PB, I'm leaning towards not contracting with any of the other locations being that this can and did happen. What makes it worse, I cannot get anyone to help me or give me anymore answers then they can.

I suggest the location be inspected and you will be able to see for yourself. And even if he did re-open, why would I want to continue? Very disappointed.

Your time and consideration on this matter will be greatly appreciated. Thank you.

Planet Beach - False advertising and poor customer service

Planet beach contempo spa on 8366 westheimer in houston tx doesn't tell you in the groupon deal that you will be required to purchase facial product (That is truly only trial size) for $25 in order...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Beach - bulbs not working, computers down. i travel half hour to and from. very unhappy. poor service

On Friday 6/8 I entered planet beach to tan. I was put In a bed with more than 3 bulbs out. I told the women. She said sorry, but did not offer compensation. On Sunday I entered the spa and was told...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Beach - Planet beach candle

I have been a long time member of planet beach and recently purchased several of their candles. I had one lit in my bedroom and went thru and saw it was out I assumed it had gotten blown out. When I got to the candle it was empty and the jar was charred black. I went to pick it up and it had melted on top of my brand new chest of drawers and burnt a very deep stain in the wood. Thank goodness I was home and it was a real piece of furniture (Not pressboard) as it could have started a fire. I went to the salon and showed the container and pictures to the manager who called the owner and told her. I asked that she call me after the manager asked what it was I hoped to gain from this. Had this been an old piece of furniture I would not have care other than to let the salon know of the possibilities of problems and dangers with the candles. I asked to have my dresser fixed or replaced as it was only 6 months old (I just paid it off on friday). I never received a call from anyone and today I went in and was told that there is a warning label on the bottom of the candle and she was not liable for any damages. And that was it. I have registered a complaint with planet beach on line and requested someone from the corporate office contact me. I'll keep you updated to any changes

Hello, Thank You for your concern. I do apologize for the furniture that was lost in this situation. I can understand that would be a very frustrating situation after just recently paying the piece of furniture off.

My name is Michael and I am an employee at the corporate office. I would like to assist you in getting help. In order to receive the best possible response to this situation please contact us directly at [email protected] Again, I apologize on behalf of the spa and the faulty candle.

Planet Beach - Dishonest practice

Being 22 wks pregnant I decided to try Mystic Tan. I joined 4 wks ago. Two weeks after I joined, paying a deposit and a months charge I received a letter that the location was closing. I literally...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Beach - Scam unauthorized charges

I was talked into a "planet beach" membership. At first the electronic spa concept sounded like a great deal and good idea. Every time I would go to the spa to use my services, I would be approached...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Beach - membership cancelation

Don't trust ANY Planet Beach. Once you sign up there is a THREE MONTH wiaiting period to cancel even with written notice. My Mom had a membership, developed cancer, was unable to use the Spa...

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Planet Beach - Extremely rude front desk clerk, broken equipment

I have been a member since 2009. I joined because of the Infrared therapy offered in the Contempo Spa package. It was sold in 2010 and the new owners do not maintain the business very well. They had...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Beach - Overcharges/ no service

I completed my 2 year contract and since I wasnt using the service enough to justify the $99 monthly charges I asked to cancel it. The girl at the desk said the owner, Luis, was out of the country...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Beach - Scam membership

Do not sign a membership with this company they will tell you everything you want to hear in order to get your signature on their membership. They will lie to you and tell you that you can cancel...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Beach - No support/mis-representation

I want to share my experience as a planet beach franchisee so anyone out there considering planet beach as an investment can make an informed decision. The entire experience was very costly and...

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R
Apr 14, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Beach - Unauthorized charges

Late February my friends and I went to Planet Beach in Roseville with a 'free day pass' to try out the spa. We all liked the products and were ready to sign up for the membership by the end of the...

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