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Customer Service

+1 504 361 5550 (United States)
+1 902 270 7575 (Nova Scotia, Canada)
5145 & 5161 Taravella Road
Marrero, Louisiana
United States - 70072

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Complaints & Reviews

Planet Beach Franchising Corporation — membership cancellation-still charged

I am still being tortured by planet beach, north hills raleigh, nc. I made the mistake of using their...

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resolved to the customer's satisfaction
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Planet Beach — Membership

Read all the complaints online about how Planet Beach scams everyone on memberships, withdraws money from...

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Planet Beach CanadaRip off

Planet Beach Western Canada is an unprofessional business that is soliciting hopeful business owners by offering franchise agreements. The franchise is failing across the United States and Canada and has been for years; however, they promote it as a good business opportunity and they leave franchisees in the dark until they have already opened their store by not providing any real earnings numbers. This leaves franchisees with a failing business and then they are forced to pay royalties and other ridiculous fees such as a marketing fee which subsidizes an American beauty pageant (Miss Planet Beach) and technology fees even though the head office can barely run a computer ($50/month). Training is non-existent and what they do provide is offered from a woman who self proclaims that she does not have the answers. Support around construction and store development comes from British Columbia and the entire project is managed over the phone/email. The franchisor spends most of his time on "vacation" and is only in contact in exceptional circumstances, however, he is so unprofessional that no one wants to speak with him anyway. We would not recommend that anyone purchase a Planet Beach franchise unless they are okay with: spending over $400, 000 on a store that will not generate an income and that cannot be sold for even half of what was spent to build it. This post is brought to you by a team of otherwise successful business owners.

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    The complaint has been investigated and
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    Planet Beach — Charge to my card without asking

    They charged my credit card for a $100 double the monthly cost 2 weeks after the payments are due, they did...

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    Planet BeachBusiness closed

    The Chalmette location has obviously closed, but all we get from the New Orleans headquaters is what is being told to them.. It is being stated that it is closed temporarily due to electrical reasons. Well, I past there the other day and the lights were on, but doors are still locked and shop pretty much emptied out. I e-mailed the ower two days ago because this is what corporate said to do, but have not received any response thus far. When you call the location, the number is disconnected. It had been going downhill for months now and I guess I should say the handwriting was on the wall. Even though this is all happening, Planet Beach Chalmette still has no problem debiting my CC for services I am not receiving. If he knew he was closing, he should have not drafted any card for September services. Bad business.

    I will go to my bank and put a stop to this draft, but at the same time as much as I love tanning and PB, I'm leaning towards not contracting with any of the other locations being that this can and did happen. What makes it worse, I cannot get anyone to help me or give me anymore answers then they can.

    I suggest the location be inspected and you will be able to see for yourself. And even if he did re-open, why would I want to continue? Very disappointed.

    Your time and consideration on this matter will be greatly appreciated. Thank you.

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      Planet Beach — False advertising and poor customer service

      Planet beach contempo spa on 8366 westheimer in houston tx doesn't tell you in the groupon deal that you will...

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      Planet Beach — bulbs not working, computers down. i travel half hour to and from. very unhappy. poor service

      On Friday 6/8 I entered planet beach to tan. I was put In a bed with more than 3 bulbs out. I told the women...

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      Planet BeachPlanet beach candle

      I have been a long time member of planet beach and recently purchased several of their candles. I had one lit in my bedroom and went thru and saw it was out I assumed it had gotten blown out. When I got to the candle it was empty and the jar was charred black. I went to pick it up and it had melted on top of my brand new chest of drawers and burnt a very deep stain in the wood. Thank goodness I was home and it was a real piece of furniture (Not pressboard) as it could have started a fire. I went to the salon and showed the container and pictures to the manager who called the owner and told her. I asked that she call me after the manager asked what it was I hoped to gain from this. Had this been an old piece of furniture I would not have care other than to let the salon know of the possibilities of problems and dangers with the candles. I asked to have my dresser fixed or replaced as it was only 6 months old (I just paid it off on friday). I never received a call from anyone and today I went in and was told that there is a warning label on the bottom of the candle and she was not liable for any damages. And that was it. I have registered a complaint with planet beach on line and requested someone from the corporate office contact me. I'll keep you updated to any changes

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        • Pl
          Planet Beach Contempo Spa Apr 16, 2012
          This comment was posted by
          a verified customer
          Verified customer

          Hello, Thank You for your concern. I do apologize for the furniture that was lost in this situation. I can understand that would be a very frustrating situation after just recently paying the piece of furniture off.

          My name is Michael and I am an employee at the corporate office. I would like to assist you in getting help. In order to receive the best possible response to this situation please contact us directly at customer.[protected]@planetbeach.com. Again, I apologize on behalf of the spa and the faulty candle.

          0 Votes

        Planet Beach — Dishonest practice

        Being 22 wks pregnant I decided to try Mystic Tan. I joined 4 wks ago. Two weeks after I joined, paying a...

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        Planet Beach — Scam unauthorized charges

        I was talked into a "planet beach" membership. At first the electronic spa concept sounded like a great deal...

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        Planet Beach — membership cancelation

        Don't trust ANY Planet Beach. Once you sign up there is a THREE MONTH wiaiting period to cancel even...

        Planet Beach — Extremely rude front desk clerk, broken equipment

        I have been a member since 2009. I joined because of the Infrared therapy offered in the Contempo Spa...

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        resolved to the customer's satisfaction
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        Planet Beach — Overcharges/ no service

        I completed my 2 year contract and since I wasnt using the service enough to justify the $99 monthly charge...

        River Ridge

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        Planet Beach — Scam membership

        Do not sign a membership with this company they will tell you everything you want to hear in order to get...

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        resolved to the customer's satisfaction
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        Planet Beach — No support/mis-representation

        I want to share my experience as a planet beach franchisee so anyone out there considering planet beach as an...

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        resolved to the customer's satisfaction
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        Planet Beach — Unauthorized charges

        Late February my friends and I went to Planet Beach in Roseville with a 'free day pass' to try out...