I've worked with Massage Envy and thought it would be a good way to bring professional massage to...
I think it's funny how people on here bash Massage Envy without even listening to themselves about what...
I went to Massage Envy about a year ago because I heard it was fantastic! I will say that the massage was great. They talked me into signing up and told me I could cancel at any time. While I was away, I had called to ask about cancellation. The woman told me that I could cancel over the phone but I would have to call back. I called back to let them know that I do not have the money to make the payments every months so I would like to cancel. They kept trying to talk me into freezing my account. I said I would like to cancel and they said ok. I did not here from them for about 8 months and just now I got a harassing call about how I owe 6 months worth because my account is on suspension! I tried calling to talk to someone about payment methods and they keep telling me to call back. I keep calling and they keep telling me the same thing, when all the while my account keeps building up and they will NOT cancel it. This is worse than a credit card company and I have no idea what to do.
I saw an ad in Better Homes and Gardens for Massage Envy for 09/15/09 for a $35 massage for the Susan B...
I have 4 prepaids and went in for a 1.5 hour massage. I had a nice relaxing massage and after exiting the building I heard my name called by a person chasing me to "get a new credit card number".
I just got a new one and did not have it on me. I was not too worried since I had 4 prepaids and told her I would give her the number(future time)
At 9pmish I received a call from the "managers" personal cell phone(she was not even at the store) asking for a credit card..."so I can pay my therapist"!!!
She stated my account is suspended!!!First I heard of it...with no explanation as to why.
Since I had 4 prepaids I asked her why she could not use them...initially she said she could not use anything and tried to make me think it is a computer"corporate" problem.
Then she said she could use 1 session(1 hour )and I would need to pay the other half hour!!!
That is bunk...no one explained that to me when I made my appointment. They said"you have 4 prepaids" and left it at that(I have never had more than an hour appointment so this was new to me)
I told the manager I was taking a walk...which I was...no credit card on me...and I am NOT relinquishing that number. My payments are taken out automatically from my checking account.
I am going to call corporate and get my prepaids refunded...all the relaxation I acheived was ruined by their staffs actions after the massage...VERY unprofessional.
in 2008, my Wife went in for a massage and they talked her into the contract stating that she could cancel at...
Wanted to get 5 of the clearly marked NOT FOR RESALE samples of Biofreeze from the Massage Envy on Buffalo Speedway in Houston, TX. Was told they would be $1.00 each. When "Clinic Administrator" was asked why they were charging for something marked 'not for resale' he told me they were sent as samples and if I wanted to, I should buy a bigger size. I told him he had not answered my question...and he still didn't. He kept saying they were samples and even though they were marked "not for resale' they would cost me a dollar. I asked if Biofreeze was aware that they were reselling items they received for free and he told me 'yes'. I told him that I had a hard time believing this so that I would write the company and the BBB - he told me to go ahead and do both. Okay. No problem. He also made the statement that he could not understand why I was making such a big deal over $1.00 per packet with everything else going on in the world.
The same 'Clinic Administrator' at the Buffalo Speedway Massage Envy in Houston, TX also told me he was 'as high as I could get' when I asked him for his supervisor's name and contact information. When I reminded him that he answered to someone, he scrawled out a phone number - refusing to provide a name or a physical location to which I could mail a letter. When told he needed to make it legible, he finally did so after two directives. At this point, I asked for a name to go with the number and he said he could not give out that information. At some point in all of this, the very tall (say over 6'1) 'Clinic Administrator' towered over me to the point where his shirt was touching my arm and 'demanded' that I leave his office or he would call the police.
At no time did Mr. "Clinic Administrator' offer to GIVE me the samples - 5 of them - which COST MASSAGE ENVY NOTHING by his own admission. He kept trying to get me to buy the larger size.
I was in the process of renewing my 12 month membership...with cash...well, he lost that one. I renewed for 6 months - and will cancel at the EARLIEST possible time. Let me see...what would have been nearly $600 in total revenue for MASSAGE ENVY is now less than $300...all behind a product they received for FREE but wanted to resell. IS THAT GOOD MANAGEMENT???????
Now, off to write the BBB and Biofreeze...just as promised.
I feel bad for the decent massage therapists that actually work for this place. Yes, there are some that know what they are doing, but then there are others that don’t’ know what the hell is going on besides the fact that they have 40 minutes to harm and destroy people. My first massage there was great. I felt refreshed and wonderful, so I was hooked when they spoke of the monthly membership. However, as previously stated, life happens. There are hurricanes, deaths, job loss, school situations, etc. It is only natural that people forget that they have been accruing massages at a third rate "health and wellness" facility. By the time Spring Break rolled around, I decided that I would take advantage of the massages. I went to ME and asked for a deep tissue massage. They had just the guy for me! I can say that the gentlemen was very nice and professional, but there are certain things that are not done. Such as when someone is wincing and verbally expressing their pain, to say, "Just work through the pain. Its because of you that your body is so tight and stressed." At one point, I had to stop the massage to take a breather. Long story short, I wake up the next day to find my back in intense pain. He had warned me that I may experience mild difficulties, so I brushed it off and took some Advil and spent the day in pain. I decided to go back, which was a mistake. I told them what had happened and he gave me some ###-a-ninny excuse as to what had happened. The second massage led to such intense pain, that on March 27, I went to the emergency room bc my back had completely gone out. Mind you, I have never had back pain in my life, nor have i ever suffered internal bruising from a massage before. I am a fit, 25 year old female. The doctor at the hospital told me that he believes that the intensity of the back massage had caused bruising and then triggered muscle spasms. Without insurance, this incident would cost me 10, 000, but luckily I may have to just pay 20% of that. Oh, and I missed school, work, and social activities because of the pain. I was told not to contact ME, until all my insurance issues were cleared. Last week, I called and told them the situation and was prepared to give them the documentation from the hospital and follow up doctors appointments. All I wanted was for them to reimburse me for the two massages I received that caused injury and for them to give me money for the massages I never used. They were unwilling and rude when i spoke with them. The new manager admitted guilt that it has been known that there are some therapists that are very heavy handed and she could believe that I got hurt! Yet, they would not budge on the issue of compensating me for the massages. Then they told me that my membership had ended in April and that I lost massaged. Funny, when i was there, I spoke with the girl about my membership and told her to keep drafting my card, knowing all too well from others that I would lose my massages once I stopped my membership. Long story short, do not go to this place. They smear the name of the massage industry with their cheap massages and horrible management. I have contacted a personal injury attorney and I am willing to take this to the next level.
This is a warning to any future Massage Envy Customers and/or Customers looking to end their membership.
After 1 year of being a member and the economy slowing down I cancelled my membership. However, they continued to bill my credit card. I continued to call them and they continued to tell me it most certainly would not happen again. After the 3rd verbal I provided a written form that they confirmed receipt of. Come to find out my credit card has now been billed for 6 months worth of visits that I have not authorized OR used.
They happily stated they would credit account as they do have the written communicaton from me on file from 6 months ago. BUt the bottom line is to all of you. Change your credit card number when you cancel your membership or they will bill you "By accident." It is stealing from the consumer.
I am not the first person to experience such an ethics issue with Massage Envy, a similar experience happened to a friend. I would rather pay the 70.00 per visit for a massage from a trusted salon the the thiefs at massage envy.
Trust me...when you cancel your membership change your credit card # and you will have no problems.
Please spread the word and give your business to an ethical organization that isn't about stealing from the consumer.
This would be the first and last time I visit this center. I am used to a professional spa and masseuse. I do not feel comfortable having the therapist talk to me about personal details of what is going on in the office neither there personal life outside of work. I find this very unprofessional and the staff needs to get properly trained, educated, or terminated. I will not recommend this place ever.
I went to massage envy for a massage. I had gone to this same therapist several times. I left my purse unzipped, like an idiot. I fell asleep during my massage and I woke up to find money in my wallet was missing and my Itouch. I called the police and am waiting to here back from the owner.
It doesn't matter if I mention which Massage Envy I'm having a problem with. This problem exists at all of them. I'm sure the employees and managers are all very nice people, as a matter of fact everyone I've talked to has been friendly and apologetic about not being able to help me. BUT, I am unhappy with having paid $49.99 each month for 6 months and having received no massages in return. It's a point of principle for me now. Being a reasonably sane person, I refuse to submit to a massage at this place because, who wants to get a massage from someone who is doing it at the proverbial "gunpoint".
One year ago I treated myself to a 5 minute massage from a masseuse that was set up in Walmart of all places. Afterward they invited me to get a "membership" in which I would get one massage every month for a low $39.99. What a bargain, I thought. I would also be allowed to cancel said membership within 30 days.
Before ever getting my first massage my account was debited for the first month. Not $39.99 as promised, I might add.
Then I got the news that my mother had cancer and would be coming to live with me while she underwent treatment. This put me in a financial situation which did not allow the new expense of monthly massages. I called to cancel. I was told "I'm sorry, you can't cancel, but we can put your account on a 6 month hold." The rest is as you'll read in everyone else's complaint.
Massage Envy rubbed me the wrong way! And they never laid a hand on me.
I have been with Massage Envy for over a year, close to two years. I never had a complaint about the massage...
I called this Massage Envy nine (9) times over months requesting a female therapist. Had never been there. Never available because not one on staff. Finally hired a new one and became available, went to appointment but apparently 'bait and switch' as on arrival - not available only male therapist. Respectfully declined. In apology, I was given a coupon for a one hour massage for 'introductory price' of $39.00. Huh? - That's an offer they give everyone on first visit.
About a month later scheduled again. I was asked if I had ever been to another Massage Envy. I said I had about 350 miles away. Had massage which was just okay. At end went to pay - told $95.00. Double Huh?? I explained I have never been there before and had a coupon also. The confirmed owner (Johanna Logue) stated that since I had been to another Massage Envy four (4) months earlier, the coupon would not be honored, unless I joined right there and then. Yeah sure.
Johanna Logue in my opinion has the IQ of a turnip and the customer service skills of a bounty hunter. Her entire work history is centered in bank back offices - not with customers. I told her I'm paying the coupon rate and if she didn't like it she could call the cops. She stated that 'she was entering notation on the computer to 'blackball' me from going to any Massage Envy in the USA - ever.' Triple Huh??? My loss I guess. Completely awful experience, and a formula for business failure.
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