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Marshalls

Marshalls review: They refuse to do returns. Do not honor their return policy. Vile towards customers

L
Author of the review
10:21 am UTC

Marshall's on Queens Blvd, Queens NY. Extremely nasty attitude from management and cashiers. I was told the items I was returning didn't match the tickets. I just bought the items few days ago... When I politely asked the cashier (who could barley speak any English) to check again, she started yelling at me in Arabic I believe. When I asked if someone else could help me because of an apparent language barrier, I was treated like dirt by the manager. Very bitter old woman. She couldn't give me any reason whatsoever as to why she wont take the items back. She finally said "we don't sell this brand". Mind you, it was Calvin Klein. They sell plenty of Calvin Klein clothes. I was dumbfounded. I replied to her saying this is nonsense and she scolded me saying not to rise my voice at her or she will refuse me service. I had a shopping cart full of items I was going to buy but after how they treated me I left and am never going back ever again.

Desired outcome: I want to be able to return items without being treated like a fool or without being looked down on or yelled at by a cashier. Marshalls need to stop hiring nasty, bitter people. Their customer service is vile.

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