SUBMIT A COMPLAINT

Marriott Internationalover charged and no refund as promised

1
R Aug 21, 2018

We stayed at the Marriott TownPlace Suites in Saskatoon Saskatchewan Canada
Aug 3-4-5. I booked my room through airmiles and paid them with my credit card.
When I checked out I was charged $352.74 on my credit card for my stay. When I returned home from my vacation I noticed the charge on my credit card. I called the hotel on Aug 9th and left message for manager to call me. He returned my call on the 10th and told me that he found the air and that he would have it corrected and the funds would be credited to my card by Monday Aug 13th. I checked my statement on Aug 20th and there still was no credit. I called the manager and he had gone for day so I left a voice mail for him to call me the next day, I did not get a call so after work I called again long distance for me and was told he was in hotel and the front desk clerk took my information down and said she would get him to call me right back. Its now 730 pm and I am writing this letter because he did not return my call. I have to pay long distance charges every time I call and am really getting tired of this. I was told it was a simple mistake and would get credit processed immediately which was a lie. Now I cant even get him to return my call. The hotel is really new and have stayed there twice now when I go there to visit family. I can't believe in this day and age of electronics that this credit could have been put through by the hotel shortly after the manager was aware of the mistake made by his staff. I will really have to re-think where I stay next time. Would you please look into this for me and get back to me. Thanks for your time .Rod

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