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MAPCO Customer Service Phone, Email, Contacts

MAPCO
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1.3 149 Complaints
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MAPCO complaints 149

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L
5:50 pm EDT
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MAPCO business appearance

Hello,

The Mapco at 2142 Central Ave, Memphis, Tn. 38104 needs cleaning up around the building. Around the dumpster there boxes etc... My neighbor mentioned this Mess to the Manager and she showed No concern. This happens frequently . This Mess really makes the neighborhood look Bad! Please look at the pictures i have provided. Just look at the pictures. Just look at the pictures Just look at the pictures Just look at the pictures Just look at the pictures Just look at the pictures Just look at the pictures Just look at the pictures Just look at the pictures Just look at the pictures Just look at the pictures Just look at the pictures Just look at the pictures
Just look at the pictures Thank You!

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J
5:59 pm EDT

MAPCO refusing to help a mentally handicapped person

twice the sales clerk has refused to sell my mentally handicapped family member. he has thrown fountain drinks away on 2 separate occasions. the first time was when i was purchasing one for him and he would not let me purchase it either. with davids issues he had told the guy he had previously been in the military and once after the clerk had discovered it was not true he said that david insulted his intelligence and that he could go elsewhere he would not serve him. david is allowed on all other shifts with no issue. matter of factly he goes there everyday and purchases items daily. when we told the clerk he was handicapped it did not matter to him. then he told a second shift clerk he didn't believe us. it has actually caused serious setbacks with davids problems sending him into severe depression. it does alot of damage to him. i am asking something be done it happened the last time today around 5 pm.

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M
12:34 am EDT

MAPCO water left outside in the boiling sun

I have bought water by the case at mapco in Anniston Alabama on golden springs road. The water sits on the outside of the store in the hot boiling sun day after day. After buying the water I brought it home and chilled the whole case in the fridge for 2 days. The water has a bad mold type taste to it. I know it is from it sitting in the sun. I believe the water has some kind of bacteria in it. Mapco doesn't care about their customers safety, they will not move the water out of the sun. I bet if someone gets poisoned from this they will care, because the liability will be damaging.

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M
12:54 pm EDT

MAPCO the roller grill items

There has been signs on the doors for maybe a month or longer now stating there is a lunch special on roller grill items. I go to this store everyday for various thing from gas, to drinks and snacks but when I want a roller grill item there never seems to be a restocking of the grill when items are sold and when I go to my mapco store for the lunch special the grill is near empty if not completely empty. In the last month or so since I have seen the lunch special signs, I have only gotten grill items 2 or 3 times. The clerk or clerks do not keep it stocked for there lunch special on the grill items.

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M
7:03 pm EDT

MAPCO gas

I got gas at the delta gas station on old hickory Blvd in Lakewood tn today at around 12 pm right after I pulled out of the parking lot I didn't get 10 minutes down the road and my check engine light came on and my truck started dying and would not start back ran the engine light code and the issue is due to bad gas ie water in your gas this is ridiculous and I deserve to have my vehical fixed due to your gas being contaminated with water

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J
5:56 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We live next to Percy Priest Lake and do most of our fishing there like everyone else who lives here does. A lady who said she does the ordering for Mapco on Stewart's Ferry no longer stocks the cricket box (because she's super LAZY) said she's 'afraid of them and does not want to deal with it or the people who buy them.' Please, for the love of God...and...

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U
6:46 pm EDT

MAPCO store employee

You have an employee working at your Red Bank Tn, Morrison springs Rd store...who is having sex in your parking lot and soliciting customers for drugs and buying drugs on property. The employees name is Kristin A. Pude maiden name Kristin Moritz, she is 8+ months pregnant and got pregnant in a car in your parking lot. She also has had the police there on numerous occasions.

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P
12:13 pm EDT

MAPCO treatment of employee

I quit here two weeks ago & they are holding my last check when I have bills to pay just like every one else. I was being mistreated at store #3404 murfreesboro pike, as an employee. Whenever I worked with anyone else, I was always stuck on the register doing all the work while another employee would be outside for hours doing god knows what. I kept the store clean & the customers handled as much as I could. The manager halee chetney would sit on her [censor] watching tv & eating hot cheetos & pickles all day, leaving her csl all the work & would leave early to go get drunk down town to call out later on the next day saying she's been throwing up. Hang-over much? I called the district store manager steve, asking him to transfer me to another store because of my hours there at #3404 & he was very rude & disrespectful while I was trying to speak to him as polite as possible. Whenever I got paid.. With it supposed to be on a friday. My checks would get held til the week after that, after I put in my direct deposit information for them to stop sending my checks in late. I am pissed! This store can go to hell! I shouldn't even be rating y'all a [censor]ing star but it's required for every body to see this comment!

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C
5:05 pm EDT

MAPCO everything

Employees are rude nasty stinky. Move very slow. And always do something other than running the register. Like standing outside of the store talking to boyfriends etc. while people are walking out of the store with unpaid merchandise. I asked for service. She told me to go in and get what ever I want. No charge. Another day I went. She was talking to someone else outside. And said if your in a rush. Just go somewhere else Plus her breath stink and her uniform was filthy. Also the store smelled like wet puppies and sex The parking lots are filthy with trash. There is not one decent mapco in memphis. The worst ones are at Danny thomas and Crump and danny thomas and Vance. Near the downtown area. They are always arguing with customers about service Every time I go. Also police are always on the scene because there is always an incident at mapcos in Memphis. The reason I think they are doing so bad her is because they hire ignorant people

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B
2:23 pm EDT

MAPCO rude/disrespectful management

While standing in line waiting to purchase a red bull and a pack of smokes I couldn't help but over hear the new "manager" at the cummings hwy in Chatt. TN raising his voice and cussing at an employee there. I myself am a store manger for another company, and this is NOT how you treat people. I'm so displeased with the lack of respect this "manager" has for the employees, there's absolutely no reason to treat people like that. I desperately hope this 'Robert' man isn't a store manger there or anywhere very long, the employees don't derseve such treatment.

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R
8:14 pm EDT

MAPCO rewards program

I realize that Mapco is recovering from a rather lengthy bought of problems with the rewards program. I have refrained from patronizing MAPCO until the issues were resolved. Yesterday, I received an email stating all was back "up", and could download my reward to my card. There was a confirmation that the reward had been applied. There was also a "Celebrate Father's day greeting.

Today I went to MAPCO, filled up, and got a "Generous" reward of $.03 per gallon. I would think that for a program that has been "down" for months now, that a more appropriate discount would be at least $.10 per gallon...and keep that discount in place for a month or so rather than for just a few hours.

Hopefully this "complaint" won't end up in a virtual black hole and an actual person within MAPCO's corporate will respond.

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A
12:17 pm EDT
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MAPCO customer service received by manager at the store

On June 9th, at 11:22 am, I sent my significant other Into the gas station to grab my daughter a bag of chips while I paid for and pumped as outside. While in the store in the check out line the cashier, who is also the manager, decided it was her place to ask him, if he thought they would still give him "those food stamps" if he was dressed in the clothes he had on right then. As he an I are supporters of medicinal marijuana, his shirt and had both had leafs on them. He states to this woman that he doesn't do drugs as neither of are, this especially hits home for me today, being the day after my brothers birthday who overdosed on drugs 7 years ago. But this lady, was rude. And these comments are unnecessary when it is not her place to state who she think should or should not have food stamps. She doesn't know me or my family, and I feel like her comments were completely uncalled for as well as discrimatory, when I said something to her about said comments she said that she was just voici her opinion that people on food stamps should all be drug tested and offered no apologies for the fact that it isn't her place to say anything to anyone in y family about her beliefs. I would like a written apology letter especially since she wanted to holler as I was walking out that she would be calling the food stamp office on me.. Again, I'm not a drug user and a mother of 5 so Although welcome anyone to test me, it was highly innaproprate behavior especially for a manager of that is in fact what she was.

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K
8:42 am EDT

MAPCO cashier gave wrong card back

The morning of June 2, 2017 I went to put gas in one of our dump trucks at Mapco Express #3144 at 5325 Summer Ave Memphis, TN. As usual, I have to leave my card with the cashier. Just so happened, there was another customer there with an identical card company. When I went in, the cashier gave us the wrong cards. This created a huge issue of the other customer continuing to use my card and I was using his. When finally caught, it was a hassle of first having to cancel my card, and then trying to correct all the charges. I own a business and to not have use of my card is extremely problematic.
This cashier (an African American woman) needs to pay more attention to customer transactions than being distracted. How hard would it be to put a note on cards so she knows which pump the card goes with.
I really hope this cashier is reprimanded for this error...as I can only guess it has happened before.

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T
8:14 pm EDT

MAPCO customer service

I stop by the Mapco mart at 459 E Eh Crump Blvd, Memphis, TN 38126. I waited in line for 15 minutes because the cashier was taking her time. I was only buying a half gallon of milk. She cannot get the milk to scan so she tried another milk carton, but it did not scan to the computer. So, she told me that she cannot ringing up. I asked her to manually enter it in so I can bring milk home to my baby. She said she does not care. This is poor customer service.

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M
12:05 pm EDT
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MAPCO cashiers at 1502 highway 72, huntsville, alabama

The two women that are working the cashier at 11:50am hate customers or their job. Maybe both! Terrible demeanor, they look like they just lost a parent or something bad. I was the tenth person in line at lunch time with one cashier. The shorter one with a lip piercing was wiping down coffee machines. Someone finally called her over when the line behind me reached the door. Then the heavier lady left her register with 5 people still waiting. She came out of the back with a stack of cups to restock. But they were already full. She told everyone in line to wait a minute she would be right back.
Crazy, I guess they don't realize they need customers to keep coming back to get a paycheck. Lots of people are willing to take their job if they hate it that much. Location is at the corner of Highway 72 and Old Gurley rd, Huntsville, Alabama

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Update by Moemoe73
May 25, 2017 12:06 pm EDT

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C
6:50 pm EDT

MAPCO "will return shortly" sign too frequent. no employee.

Store -> 2103 21st Ave S, Nashville, TN 37212 Delta Express

So, I live right down the street from this Delta Express. I probably visit the store about 7 times a week if not more. I buy everything there including fuel. So, for the 3rd time already this week, it's only Wednesday (May 24), the "Will Return Shortly" sign is on the windows and door is locked. Customers are coming and going like clockwork and it's 6:20pm, prime time.

I don't know which employee it is, but it's the same one I know that for a fact. It's not the white guy who dresses "emo-like"/ rocker style. He is awesome by the way.

I'm getting real irritated about this and it seems like this situation keeps happening more frequently. I understand employees need to go to the bathroom but these breaks are sometimes 20min long multiple times a shift it seems. I see it all the time as I drive past this store multiple times a day. I thought this was supposed to be a convenient store not an inconvenience store.

Whoever is "milking" the clock needs to be spoken to or whatever else is a reasonable punishment. I'm ready to just start going down to the circle K by Belmont University instead of chancing it.

Thanks.

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L
12:08 pm EDT

MAPCO gas

Yesterday I purchased gas at the Northport, Alabama location and my engine began to run erratically. Upon test after test it showed water in the gas. I've not had this problem before, it's been so much rain in our area maybe water got in the gas tanks. Somebody please contact me. This is a major inconvenience. Now my truck is inoperable. I need help getting this resolved. I have called the store, 800#, and this post is a last resort.

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KiminNorthport
, US
May 25, 2017 7:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have heard that they know about the water in the gas, and you can give the Mapco your information, and Corporate will call you. I bought gas there that same day, and my car had to be towed. I posted something on FB complaining on my car dealership not checking my car out, and someone posted a comment about gas at mapco having water in it, and she knew of 5 other ppl who purchased gas there that had their cars towed also.

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S
6:39 am EDT
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MAPCO pricing and customer service

Came to my local mapco as always. I got a fountain drink and my son wanted a snack box from the warmer. Alex rung us up. She gave me the total I asked her if the price was correct bc it came up to be more than I thought it should be. She stated "the computer don't lie". So I paid for my items collected the receipt. Looked at the receipt when I got to the car. And as I thought the snack box was rung up for the wrong price. I went back in and let her that the price was wrong. She had an instant attitude. She went to get who may have been the manager to due the refund. The manager was handed the phone by another associate. And that manager proceeded to talk to whomever was on the phone instead of seeing what was going on with me. So I had to wait for her to finish her conversation before she helped me. The manager said she couldn't get the price where it should be so just give her this...Alex had to get her phone out to calculate how much difference I actually needed back. Still with an attitude. I didn't make this mistake so why give me so much attitude. Customer service isn't for everyone but if that's your only choice do your job! The other employee let me know that Alex always acts like that. I've been coming to this location for years without having to deal with poor customer service but not today.

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B
7:05 pm EDT

MAPCO ice

I have been getting free ice at Marco for a while now. This morning I got a cup of ice for free. This evening I went in to get my ice and the new lady charged me $.55. I always bring my own 16 oz. cup. She took my $.55 and put it on top of the register. I just wanted to know did she just charge me because she can or is there no longer free ice with my own cup?

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C
5:18 pm EDT

MAPCO towed vehicle

My husband has been parking his vehicle at Ashland Mapco, in Ashland Alabama for over 1 year. His vehicle was left there yesterday 05-08-2017 and nothing was done to his vehicle. Well today 05-09-2017 a new policy was supposedly put into place, my husbands truck was towed from Ashland Mapco. His truck wasn't even there 2 hours, they had it towed at 6:30 this morning. I called my old manager as I used to work for Mapco in Lineville and she hasn't even heard of this "new policy" the clerk in Ashland spoke of.. I find this highly wrong and my husband can't even get his truck back today, he got permission over 6 months ago to leave his vehicle there while he went to work at Honda in Lincoln. I feel as though they went about this the wrong way, they could have easily called and used the tag number to find the owner and called me his wife to come pick up the truck. If someone will please contact me about this "new policy" that would be greatly appreciated.. you can either call [protected] or [protected]..

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Overview of MAPCO complaint handling

MAPCO reviews first appeared on Complaints Board on Nov 17, 2010. The latest review Employee / customer service was posted on Nov 22, 2023. The latest complaint Cashier was resolved on Sep 04, 2023. MAPCO has an average consumer rating of 1 stars from 149 reviews. MAPCO has resolved 11 complaints.
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  1. MAPCO contacts

  2. MAPCO phone numbers
    +1 (855) 469-6272
    +1 (855) 469-6272
    Click up if you have successfully reached MAPCO by calling +1 (855) 469-6272 phone number 1 1 users reported that they have successfully reached MAPCO by calling +1 (855) 469-6272 phone number Click down if you have unsuccessfully reached MAPCO by calling +1 (855) 469-6272 phone number 0 0 users reported that they have UNsuccessfully reached MAPCO by calling +1 (855) 469-6272 phone number
  3. MAPCO emails
  4. MAPCO address
    801 Crescent Center Dr. Suite 300, Franklin, Tennessee, 37067, United States
  5. MAPCO social media
MAPCO Category
MAPCO is related to the Automotive Fueling and Charging category.

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