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MAPCO
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www.mapcomart.com
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1.3 149 Reviews

How responsive is MAPCO's customer service?

11 Resolved
138 Unresolved
Very poor 🤒
We don't know much about how MAPCO handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with MAPCO and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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MAPCO reviews and complaints 149

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J
10:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MAPCO sexual harassment from manager and female associates

The store is located at 2055 mcfarland ave roseville, georgia
Manager tammy dover

This store the manager tammy dover and the other female associates are always harassing the male customers. My husband is in there often and it embarrsses him to hear the way they talk.
If you want to keep good dedicated customers you would get rid of people like that. The manager is a disgrace...
Concerned customer.

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8:34 am EST
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MAPCO my rewards card

on 12-8-16 at 6:11pm at Mapco # 7507 (10 cents off Thursday) Invoice # 5181238 the pump read my rewards card but never adjusted the price of the gas to reflect 10 cents off.
This happens occasionally.
The pumps not reading my credit card is another issue - I have to cancel the transaction and try another pump and it works. And it is not always the same pump.
This happens frequently.
Also would they be able to power wash the parking lot - it is very dirty.
We frequent this station 2 to 3 times a week.
Thanks.

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James E Bowles
, US
Jun 04, 2018 6:16 pm EDT
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I have e-mailed several times before but no answer. I have tried customer service number times but never no answer. Only music which I held on for 30 minutes. I have not received my 10 cents off for over two weeks. What has happen?

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M
3:36 am EST

MAPCO coffee and customer service

Mapco Moores Mill visit.
I get off in the morning around 3am and stop to get coffee, when John is working the coffee is fresh and the is always enough for more than one cup. When the other lady who drives the red truck, there is barely enough for 1/2 a cup and it is old, in fact tonight, it was so old, she turned the countdown timer off. As I was walking to the register, she then acted as if she was coming to make a fresh pot, the customer who was also with me had been left the building, so she could have offered the fresh pot beforehand. Then when I made it to the register, I said "give me just a second while I put this on my app." She continued to ask, "is this all, is this all followed by do you have a rewards card in a VERY unfriendly tone. I then with a attitude again told her, I was putting it on my app, yes I have a card, and began to call out my phone#, she stated, he has a card there, as if she wasn't going to put my number in, I stated yes I know, but we're using points on this one and gave her my number again and walked away with my awful warm coffee. This is the most unfriendly experience that I have ever had at this mapco and am very disappointed in the service I received this morning.

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6:34 pm EST

MAPCO distract managers that aren't trained

I am having trouble with how the DM at the Gadd store and Hamil Store runs them. There was one day I was in the Gadd store and the cashier on duty was slammed with customers. While she was taking care of the customers the coffee had ran out. I was going to give her a helping hand but didn't know where the coffee was. So I turned and asked this guy that was sitting at the table, if he could help me. (Which I was later informed him was the DM of the store.) I was surprised to see that he couldn't even make the coffee, he then called for the cashier to make the coffee as she was tending to customers, he told her if she could make the coffee then he would clear the line. the cashier did as he asked but by the time she got done the line only grew longer cause the DM couldn't figure out how to run the register. From what I have seen in most of your throughout the state's this is the first time I ever since that a DM couldn't do these things. Also, isn't Mapco suppose to be where team members help each other and know what they are doing, plus be a place where the store stays clean at all times, and everyone on duty know how to serve the customers? If so then I really think you need to check this DM out and also learn how to make they also know how to help the customers instead of sitting around and only doing paperwork. To me this DM should not be a DM but this is just my opinion.

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12:06 pm EDT

MAPCO I'm not getting the discount gas points.

When I buy products form mapco that give you discount on your gas i'm not receiving the discount. I buy drinks, coffee, food and when I try to get gas, I don't get the discount. How long do the discount last once you earn the points?

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11:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MAPCO poor customer service

I told the woman inside the store that the card reader on the pump was not reading my rewards card so that I could get my $.03 off per gallon and she acted like I was an idiot and informed me that I was supposed to key in the number of course. I ask her if she could use her reader in-store and run my card so I could just go out and fill up. She acted as though it was an extreme bother. She ran my Credit card and I later noticed she did not even give me the discount despite my Loyalty ID # being on the sales receipt. I ran the pump until it said the amount I had paid to her and left. I realized a couple miles down the road that it had never put gas in the car despite running and making noise as though it was working. I was running late due to the added minutes I had spent in the store instead of at the pump and did not have time to return to the station and complain. I paid for gas and got none and was treated with extreme rudeness. I will NEVER return to BP/MAPCO again and that employee should be let go. I was at that station at 10:15 AM on 4/30/2014. There are so many shopping options to choose from that I only go to ones that have good customer service!

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Marcos gutierrez
, US
Apr 17, 2016 6:26 pm EDT

She is the rudest person in that store she rolls her eyes at the customers she makes them wait while she does her text message and every time I go in the store she is listening to loud explicit music even with children around she does not greet her customers and is out of time rolling her eyes at the customers also if she is disrespected to my children

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Marcos gutierrez
, US
Apr 17, 2016 6:24 pm EDT

While on duty she was cussing and raising her voice at my daughter she is very rude does not welcome her customers and also plays explicit music in the store she was always texting and ignoring the customers

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Marcos gutierrez
, US
Apr 17, 2016 6:22 pm EDT

She was very rude she did not greet us if she did not wish us well night she was very hateful she had her phone by the register and she told him to wait while she was sending a text message this is not the first complaint that she has had towards her she is very rude towards ands she rolls her eyes at everyone who plays explicit music and is very hateful and is aggressive rowards the customers and her name is Andrina Long and she works at store 3611

ComplaintsBoard
C
3:58 am EDT

MAPCO they lack the expertise

Mapco Enterprises had some of the nastiest employees and lacked the expertise needed to adequately service its customers. I was recommended a replacement part that did not end up fitting as it was the wrong size. A tall bald employee said that the product was used so that they did not have to issue a refund. He was very rude and was not knowledgeable.

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6:49 pm EST

MAPCO hold on card for declined charges

I attempted to purchase fuel at Mapco @5211 popular have in Memphis tn. I had a balance of $59.00 on my total pay card. I only wanted $9.00 worth of fuel. ADP allowed Mapco to place a hold on a declined charge for initially $100, then they allowed them to debit the balance of my card which was $59.39, on a declined charge, that was Monday 11-16-09, today is Thursday 11-19-09 they have now debited the charge, you I did not purchase gas. I tried to call the store and the corporate office, to no avail.

I then called ADP and was charged $3.00 to be told that they could not help me. This card is a rip off. It does not make consumers aware that they charge you $0.50 to call an automated phone system and get their balance, I intend to write and let all of my fellow employees know about the hidden fees that are charged, and this is predatory pimping at its best.

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peanut lemon
Knoxville, US
May 19, 2011 6:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree Mapco Express is a rip off . They over charge for items in store, They're employess don't know what they are doing . They fired all the employees that had a handle on the business. I will never shop at Mapco and neither will my family again.

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6:25 am EST
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MAPCO no salary

For the past 2-1/2 months company is not paying the salary and they are not giving annual leave for the past three years

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Ghost7063
,
Dec 05, 2023 4:06 am EST

Tyneisha stone, is stealing rewards points and scanning her reward number to redeem points. She has also been leaving while on the clock, and being very disrespectful in group message! On dates November 15, 2023

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none2233
Franklin, US
May 20, 2023 10:59 am EDT

I went to Mapco and the worker in Franklin Ky with long hair and painted nails refused to sell me a product the was $5.10 and i had a $100 he said im not selling you something for $5 and u got 100 that was every rude and i have seen him do it to other African american customers that come to the Franklin Ky 42134 location something needs to be done

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Phillip Pennington
, US
Mar 01, 2023 12:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I went inside mapco on finley in Birmingham Alabama on the 23 of February at 5.30 am. I bought gas went in and got a cup of coffee and a pastry and was told that I couldn't sit down. I asked what the complaint procedures were and was ignored. I asked her name and she refused to give it

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Demar Britt
, US
Oct 10, 2022 8:00 am EDT

Being Disrespectful For No Reason When All I Be Wanting Is Tobacco Products But She Say Can’t Sell Me Them To Me Knowing I’m Older Enough & Show My ID To Every Employees That Works For The Mapco In Bynum

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Henry López
, US
Oct 01, 2019 12:21 pm EDT

racism im buying a packet cigarrette and im give id mexico and she say this id is from a people illegal so i got my USA id but this girl is racist

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Henry López
, US
Sep 23, 2019 10:39 pm EDT

racism

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Mashelle
, US
Sep 21, 2019 9:23 am EDT

Bad cigarettes

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TLJ901
, US
Aug 10, 2019 6:50 am EDT

Every night around 12:15pm this store closes until in the morning around 6:00 am. But the store hours a posted differently. I'm not sure if it's the cashier that does not want to work or if the store is actually closed. I think this is very inconsiderate and should not be tolerated. How can this be fixed?

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Kellie brunson
, US
Apr 21, 2019 7:01 am EDT

I have a card a new one tried to activate it says my mobile number is on a account it must be whoever had number before me I need help activating my card for my rewards wat do I need to do

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BarbraK7
, US
Mar 27, 2019 4:31 am EDT

DM that's under investigation Steve A. Is currently working at Madison, TN DirtCheap. The company needs to be informed of his doing so they business won't suffer like yours.

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