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MAPCO
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1.3 149 Reviews 149 Complaints
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MAPCO complaints 149

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A
12:53 pm EDT
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I come in with a water that i bought two waters there on Monday wasn't able to get back there until today. The seal was broken when I bought it so I left it in my car until I can get back that way, when I walked in the female cashier was standing there talking to another young lady didn't greet me rolled her eyes when I asked about the water called the male...

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1:51 pm EDT
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I have observed one of the employees at Mapco on Jefferson in Nashville Tennessee serve somebody drugs inside the store. I know they can't be doing this on the job but why would they be serving drugs inside the store in front of everybody if they obviously want their job apparently they do not want their job they want to lose it all because you serving...

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R
3:02 pm EDT

MAPCO Employee threatening me.

I came into the store on 08/16/19. I was not greeted until someone yelled at me and said next in line. Your manager Shequita Houston then got very ugly with me. She threatened me as I was walking out the store and told me she would slap my [censored] [censored] self in the face and knock all my teeth out. I did call her a [censored] because she was being ractist and beating her hands on the counter and asking very unperfessional. She told me that she was the manager and if she is needs to be fired. She argued with me for a good five minutes about how she kept calling me but she didn't. I will not be back to this store for the very reason she said she would knock my teeth out and I will be sure to tell everyone I know on Facebook and all my social media to steer clear of yalls ractist employee. According to a hiring store sign on the register the store number is 5130. And your employee is lucky I didn't press charges on her.

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10:01 am EDT
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I am trying to get replacement cards for me and my adult son. his name is Billy Wayne Coulter, but it's probably listed as Wayne Coulter. home phone [protected], cell at time of obtaining card [protected] (no longer his number.) address: 154 mountview dr, huntsville al 35803 we need 3 replacement cards. you can call Wayne at [protected] or [protected]

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T
12:10 am EDT
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I love Marco ice if I could buy a ice machine just like it I WOULD!! I REALLY REALLY WOULD THE EMPLOYEES ARE VERY RUDE I've heard them say several times their not going to work me, I mean how hard is it to ring up ice and clean up some cups in the fountain area with accidental spills. It's the same workers every night when I get off work, i spend $2.20...

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6:58 pm EDT
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Every day when I come in and connie is working i have seen her touch customers food with bare hands and have had to wait 10+ minutes for her to serve me, i am a regular at this store and when she works is the only time I have any issues, all of the other shifts are very nice and wonderful and always make me feel understood and welcome. When she works I do not feel that way, she can be very rude and just outright horrible.

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J
2:39 pm EDT

MAPCO gas pumps

The gas pumps at your 3217 unity on Highway 70S in Nashville, TN has some fairly new pumps. Thank you for replacing them, they were really old. I have been a customer for years but I cannot continue to buy gas from Mapco when some of the pump card readers don't work. I have asked the in-store attendant about this more than once and feel like they are reporting it but nothing is being repaired. This is a very busy unit and it is a real pain to not be able to make a purchase for one of my several cars and move on with my day. Thank you.

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12:42 pm EDT
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On 6/17/2019 I went to get gas on my lunch break at said location. I made purchase for $11.62, which included $10 gas, 2 cups of ice for $1 and a honey bun for $.50. When I got off wirk that afternoon i realized I forgot the gas. Employee Joshua Adams adviced me that the supervisor was aware and I would be refunded to my account. Because this is my favorite...

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11:52 am EDT
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On today and at approximately 9:45 am, I went to my neighbor Mapco ( 3703 Jackson Ave. Memphis, Tn. ). When I got there several more customers were staying outside the front door, then proceeded to leave. I tried the door and it was locked and I watched and listened ( as well as some other customers who came up ) to the manager cussing and screaming at two...

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B
8:42 pm EDT
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MAPCO service

I went to your store here in calhoun. The workers was setting outside i asked several times if the store was open and the lady proceded to be very rude cussing me and threatening me. there was a guy that didnt work there so i assume she was showing off in front of him the guys truck was parked in front of the gas pump. i didnt appreciate the rude behavior i was not rude to her until she came to the front of my car n started on me again the adress is 973 rome rd sw calhoun ga 30701 the time of the incident was 8:20 i did not appreciate the bad language and the fact that she started as soon as i got to the door the lady never said they were closed and she was asked 4 or 5 times before i got out and walked to the door were she started cussing and being extremely rude than she followed me to the car and continue to yell at me and my daughter i had my grandson in the car n her yelling and all upset him i had to pull over on the side of the road to calm him down i dont normally complain cause i know sometimes they have bad days to but that was un called for and it needs to be dealt with thanks for your time in reading this

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7:32 pm EDT
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MAPCO peer complaint

On 6/6 at about 1:20-1:40 pm. I, deandra, and the general manager tish spoke about deandras performance and unprofessional attitude towards me while tish was outin the mist of me explaining to tish... Deandra proceeded to call me [censored]s and [censored]es amongst other names... Tish mentioned that deandras frustrations stemmed from gossip which I know nothing about ive only been working here a month tish yelled for the commotion to settle and allowed deandra to leave the register rather early. Again this was at the front counter... Since then the next day 6/7/2019 other coworkers have displayed unprofessional attitudes in front of customers a lead tamara on 6/7/2019 suggested I figure out myself how to deal with the customers as the computers had crashed, and she suggested in a hostile manner in front of customers. Tamara also totally ignored 3-2-2 polices an abundance of times also 100% out of uniform... On today 6/8/2019 I arrived at 1pm doing a 1-8pm shift my lead for the shift did not arrive on time.. My manager tish told me she would be leaving to get change and never came back causing me to be left alone up until approximately 5:57pm when the leader of the shift arrived after 5 hours in an inappropriate and distracting mini skirt I feel this was on purpose and is stemmimg from some sort of retaliation from an alleged he say she say gossip im not certain... Also on 6/7 tamara told me I would not be allowed to take a break even after hours of being on the register alone she suggested I eat at the register. I asked tish would there be any consequences for the disrespect by deandra she said she would not schedule us the same shifts and that she supposedly spoke to ken but nobody has addressed me about the situation... There is so many procedures not being followed here its ridiculous like I said i've only worked here not even a month and the environment has gotten more and more hostile. I spoke witj tish about the hostile environment today because another one of my coworkers mentioned to day at about 2:07-2:30 that in a little bit that I wont have to worry about working long hours soon, insinuating that my hours will be shortened soon and she did mention that in front of tish while we were atthe register... A few other things is none of my coworker except myself dresses in uniform its alot of leggings flip flops or slides, long nail, eating at the register. Cigarette breaks are at an all time high between tamara deandra and angel they get about 10 cig breaks a piece also yesterday I was relieved by deandra who almost immediately after clocking in and counting her register down went and had a cigarette break im just sick and tired of the disrespect

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J
12:04 pm EDT

MAPCO employee

Store #7504 in madison, AL. The employee in reference to my complaint is a female by the name of Jan/Janice. The complaints are too long, and numerous to spend my time typing. However, I will say this woman has zero customer service skills, or communication skills, and is a lazy, incompetant @$$hat. I have made random stops to this store to voice my complaints to management, and will continue to do so until this woman is fired from this location.

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3:11 pm EDT

MAPCO gas

Stopped at mapco last night for gas at mapco in Tuscaloosa Al on Oscar Baxter . Truck was running fine prior. After putting gas in and did not make it less than a mile truck Sputtering and jerking truck engine light came on barely made it home had to coast home. Was told there was water in gas tank. We need to know who to contact
Email is [protected]@aol.com

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12:32 pm EDT
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I called this station on 5/3/19 around 11:30 am. Shelia (I think that was her name) answered I asked if they carried ethanol-free gas and was rudely told quit calling about this. This was my first time calling so it me off guard by the reply, I recalled to tell her that and the station is on a web site saying they carried the gas. But was interrupted and...

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S
3:58 am EDT
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It was just before 2:30am on may 1st. I pulled up in front of the store. As i walked to the doors. They didn't open for me. there was no sign so I kind of just slip doors open. Maybe it was a malfunction. I didn't know. So i walked in and made myself known. I said hello to see if anybody was around. No one answered so I went straight to the bathroom. In 1...

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A
7:42 pm EDT
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My husband and I go into mapco all the time to get their big drinks for.89 and.99 cents. Noone ever asks us for a mapco card or if we have one. The sign says plain as day.89 any drink. We go to pay after we get our drinks and the womsn who works the deli rang it up at 3.87. I said "maam the sign says.89 cents any size drink" "she said" "only if you have a...

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2:35 pm EDT
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This afternoon I went into the store purchase gas and lottery tickets. I tried to purchase the lottery ticket first, and handed the ticket to the cashier over a sign on the counter. She snapped at me and said, "I'm not reaching over all that." I thought that it was so rude that I responded with, I'm sorry. I didn't mean to inconvenience you." I purchased...

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7:58 am EST
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MAPCO unethical behavior

Friday morning January 11, 2019 between 8am and 8:15 am at store #3411, while Racheal Cooke (store associate) and Chris Brown (manager) we working, my son was a customer at the store. He and several child that were waiting on the bus we to the store. As they entered, Rachael began to follow him around the store, he got the item (chips) that he was buying and went to check out. Chris (manager) ask him we you going to steal something, my son said no, Chris again ask are you sure, my son said yes. The transaction was completed Chris bagged the chips and left the bag on the counter to force my son to have to really reach toward him to get the bag.

On Saturday January 12, my son and his dad went back to the store, his dad asked him (Chris) is he remember this young man. Chris responded yes, they discussed the incident from Friday and Chris admitted that he asked my son those questions because he saw on of the other children put something in their pocket so he asked my son because he looked like he was the oldest. Keep in mind he never said anything to the kid he saw supposedly put something in his pocket.

My entire issue with this is they were all middle school children, you cant say he was the oldest. My son however; was the only black child while the others were white. Major problem, I picked my son up from school he said, "mom, I feel like I was racially profiled this morning at Mapco.

Now as my son as his dad were leaving the store on Saturday, a black man came in and as for $20.00 for gas, again Chris (manager) responded do you have $20.00.
It appears his needs to be trained in many areas, he will be a determinate to you store.

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Y
11:08 am EST
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On November 19 I was pumping gas on pump 10. I paid 20 dollars with my debit card. The pump stopped .06. I was told that it would reverse back to my card. On November 28 the same thing happened. I paid 20 dollars with my card but it stopped on 05. As of today I haven't been refunded my money. I pay inside. I never pay at the pump. I finally talked to the...

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G
6:08 pm EST
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Camel recently changed their Camel Crush packs from white to black according to what the clerk told me last time. I asked the attendant today if the ones he was pointing to were indeed the Camel Crush Silvers and he assured me that they were. Now I have 12 packs of the wrong cigarettes. Daryl is a nice kid but this is a lot of money for me to spend on a product that will go to waste!

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Overview of MAPCO complaint handling

MAPCO reviews first appeared on Complaints Board on Nov 17, 2010. The latest review Employee / customer service was posted on Nov 22, 2023. The latest complaint Cashier was resolved on Sep 04, 2023. MAPCO has an average consumer rating of 1 stars from 149 reviews. MAPCO has resolved 11 complaints.
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  1. MAPCO contacts

  2. MAPCO phone numbers
    +1 (855) 469-6272
    +1 (855) 469-6272
    Click up if you have successfully reached MAPCO by calling +1 (855) 469-6272 phone number 1 1 users reported that they have successfully reached MAPCO by calling +1 (855) 469-6272 phone number Click up if you have UNsuccessfully reached MAPCO by calling +1 (855) 469-6272 phone number 0 0 users reported that they have UNsuccessfully reached MAPCO by calling +1 (855) 469-6272 phone number
  3. MAPCO emails
  4. MAPCO address
    801 Crescent Center Dr. Suite 300, Franklin, Tennessee, 37067, United States
  5. MAPCO social media
MAPCO Category
MAPCO is related to the Automotive Fueling and Charging category.

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