The complaint has been investigated and
resolved to the customer's satisfactionResolved Malaysian Airline — excess baggage charge
resolved to the customer's satisfaction
When we booked our luggage in we were over our limit, this has never happened to me before, I have travelled many times with Malaysia Airlines.
We booked our luggage in at Hong Kong we were told we had excess baggage, I would like to know why we were not told we could have sent the excess luggage as un-accompanied luggage, from what I have been told it is a lot cheaper than what I had to pay. Also the plane we were on was no-where near full.
Also when I tell people this (it is not good for Malaysia Airlines) I am told other airlines do not charge excess baggage, why does Malaysia Airlines charge? Why do Malaysia Airlines charge so excessively for excess baggage.
I in future will think hard before travelling Malaysia Airlines again and also others who listen to my experience will think twice about it too.
What would I be happy with, half my money back we were charged a heftily for the excess.