Resolved MagicJack — customer service chat bad otherwise service good!
I recently started using Magic Jack and personally I like it but I don't like the customer service chat. If people follow the instructions and use a fairly new phone as well as get the upgrades (available on their website) if needed and their internet service provider and computer are pretty good then there are no problems. I have to admit for myself I did have to contact customer service because they billed my Debit Card right away when I thought there was a free month but that was my fault for not using a credit card which they were easily able to help me change and I got my money back the next day. Their customer service responses are sometimes generic and it will seem like they are not listening to you and I was switched to another customer service rep. This person was very helpful and assisted me with my billing issue and helped me setup my magic jack completely. I think since this company is fairly new respectively, like all companies they have to work out some kinks especially with contacting customer service. But as other here have said that they don't have a customer service number that is untrue they do it just has a very annoying repeating message while you wait for someone to answer. That number is : [protected] but this is only for billing issues and you could be on hold a while. Regardless they need to get more live Reps and thats that. But honestly I recommend anyone to try it for the free month and if you don't like it you'll be refunded, it's worth a try at saving money especially in this economy!
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