Macy's review: Customer service, delivery problems. 4

Macy's' customer service is very rude, got smart with me, put me on hold for excessive amounts of time, and sometimes hung up on me, without coming back to the phone, rude. Order #2146550915, I call about the order, I had talked to 2 customer service people, no result, the third, said, that order was delivered to the wrong address, post office locker, he said, this was on 2/01/21. Even though Macys' said the order was delivered, but not to me, #2199944223, I never got the shirts 4, I called, they again said they were delivered, I did not get them. I called, said they would not give me a refund, said I had too many complaints, I can't order in my name, or this address, i'm the victim, they made me feel, I did something wrong. Macys' said I complained about missing items, damages, which is not true. Should I just not mentioned the problem, just pay Macy's' for deliveries I did not get, and I was home. Customer service said one of the orders, merchandise was not available, but, I am put on the do not order list. Incident no. 210303-005004 and 210301-006401. Email incident no. The did not investigate, they were wrong.