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Lyft reviews 238

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12:00 am EDT
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Lyft Mixed Experiences with Lyft Bikes & Scooters

As an expert in the category of Lyft Bikes & Scooters, I've analyzed various reviews from customers. It's evident that opinions are divided. Some users have highlighted the convenience and cost-effectiveness of Lyft's services, praising the ease of booking rides. However, there are concerns raised by other customers regarding issues with customer service, driver behavior, and unexpected charges. While some have had positive experiences with reliable rides, others have faced challenges such as drivers taking longer routes, poor communication, and unresponsive support. It's essential for potential customers to consider these mixed reviews and weigh the pros and cons before choosing Lyft for their transportation needs.

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7:13 pm EDT
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Lyft Scammed by Lyft driver and unknown passenger

Someone hijacked my ride after I requested it through Lyft app. Driver must not have verified the person who got in the car and changed the destination address. Driver took this unknown person where they wanted to go and I was charged for it since the ride was requested through my app and attached to MY credit card. Customer service refuses to investigate, saying 'ride was completed as requested.' It was NOT. Someone else stole my ride and THEIR ride was completed. Lyft has no safeguards to prevent this. Uber from now on as they can assign a PIN which you must give to the driver.

Recommendation: Use Uber instead, and go to settings and say you want a PIN assigned to each ride.

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8:36 am EDT
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Lyft Lyft Review: Terrible Drivers, Carpooling, and Credit System - Stick with Uber!

I have been using Lyft for a few weeks now to get to work during the cold weather. Unfortunately, I have to say that every day has been a struggle with Lyft. I find Uber to be much better, and their drivers seem to be more knowledgeable in terms of street smarts and navigation.

Let me tell you about the problems I have encountered with Lyft:

1) The drivers are nice, but they are not great drivers and cannot navigate, even with a GPS. I had one driver who turned from a middle lane and drove awfully. Another driver did not even know where SE was, and yet another driver did not know the difference between carpool and single passenger service. I had to explain it to him!

2) Carpooling is terrible! I tried carpooling, and it took 10 minutes for them to pick me up. Then they drove about 4-5 miles out of my way in the opposite direction to pick up the other person, who was late! They dropped her off in SE, which was even further out of my way. The driver did not know how to use the Lyft app and ended up driving us back to the office building in Georgetown as our "next stop." When I told him that my address was in SE, he did not know how to use his own GPS. We ended up looping around the same block three times during rush hour traffic, pedestrians, and lights, adding over 15 minutes to my trip. My otherwise 15-minute commute to work took over 55 minutes!

3) One morning, the driver's ETA was "2 minutes." After 8 minutes, I could see on my app that the driver never moved the car, and no progress was made to come to my home. Yet the app still said she was "2 minutes away." I canceled my ride because at this point, I was late to work. They charged me a $5 cancellation fee when their own software could have told them that their driver never moved her car to even try and pick me up!

4) The way they apply credits towards rides is a total rip-off. I had a few credits on my account, one $10 credit expiring tomorrow, and one $20 credit (for referring a friend to Lyft) that expired a month from now. The Lyft app used my $20 credit this morning for a $12 trip instead of applying the $10 credit that expires tomorrow. There is nothing in their policies explaining the logic and method for applying credit. After multiple back-and-forths with Lyft, telling them that their app was faulty, irrational, and defies common sense, they refused to return my $20 credit. Now I'm stuck with a credit that expires in less than 14 hours while they wasted my $20 credit for a $12 trip, so I lose $8 in credit. It's stupid!

I hate Lyft! I hope this sub-par company is finished off by Uber! My advice to you is to use all their first-time rider coupons and then go with Uber!

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  1. Pros
    1. Reliable ride-hailing service
    2. User-friendly mobile app
    3. Competitive pricing options
    4. Extensive driver background checks
    5. Commitment to sustainability
  1. Cons
    1. Lower market share than Uber
    2. Limited international presence
    3. Dependence on gig economy model
    4. Regulatory and legal challenges
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7:44 am EDT
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Lyft Lyft Review: Good Option for Getting Around, But Greedy, Disorganized, and Unprofessional

Lyft is a ride-sharing service that is a cut above Yellow Cab and slightly cheaper than Uber. Although they are a good option for getting around, they are still a bit greedy, disorganized, and unprofessional.

We stumbled upon Lyft when Yellow Cab left us stranded, and our first few rides with them were fantastic. We were so impressed that we became addicted to not driving and took Lyfts everywhere for months. However, after a while, we started to notice that some of the drivers were not the best. Some were unkempt, a little rude, and even got lost despite having GPS. It became hit or miss, so we started driving again. But it's hard to go back to driving once you've been chauffeured around so much!

The last straw was when we took a round-trip to pick up some wings. The driver couldn't set his GPS and got lost on the way there. That wasn't a big deal since we weren't in a hurry. However, after the trip, we noticed a $25 charge on our card above and beyond the fare and tip.

When we contacted Lyft to ask about it, they said it was for cleaning the driver's car since we had supposedly left grease from the wings in it. We knew our order hadn't leaked because I carried the bag on my lap, and I was wearing a tan dress. We immediately canceled our credit card and asked for proof from Lyft. They sent us pictures of a clear puddle of liquid on the seat, where we had been sitting, the floor, and the base of the door. We told them that it wasn't grease from our order because our wings were hot wings, and the oil and sauce on them would have been at least a little orange, not clear. We also asked how so much oil was on the seat where our butts had been. Did the order leak through us? Did they think one of us leaked oil? Wouldn't the oil have been at least a little hot? Wouldn't we or the driver have noticed the oil at the time and made an effort to clean it? Moreover, for there to be that much oil in the pictures, the wings themselves had to have been swimming in oil/grease that we then would have had to purposefully invert onto the seat. Did they think we ordered the "Wings In Grease Soup Special"?

It was obviously a scam on the part of the driver, but no one at Lyft was smart enough to put it together, or they didn't care to try, which says a lot about them. The two agents we communicated with had zero common sense, and after a few emails back and forth, we contacted our banking institution and opened a dispute for the $25 charge. The charge was immediately credited back while they conducted an investigation, which became final around a month later. In the meantime, we received another message from Lyft stating that a $75 charge would "not go through" and to please "update" our card.

Ha! As if.

We haven't used Lyft since and won't be using them again.

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Lyft Disappointing Customer Support Experience with Lyft as a Driver

I've been driving for Lyft for a few months now and I have to say, I'm not too happy with their customer support. Last week, they had a promotion where you could get a $50 bonus for completing a certain number of rides. I was only one ride away from getting the bonus, but their app didn't count a ride I completed due to my new phone's touchscreen becoming unresponsive in the middle of the ride. I reported the issue right away and they compensated me for the ride, but it still didn't count towards my total for the week, leaving me one ride short of the bonus.

So I tried to contact their driver support through the app to chat with "Lyft Support". However, every time I tried to chat with them, they would end the chat prematurely before I had a chance to respond or before the issue was resolved. It was frustrating because I had to keep trying to bring up the chat again, which takes a lot of taps and is not easy to reach in the app. One time, the "support" person ended the chat while I was typing a response, and another time they just ended the chat without even responding.

To make matters worse, they tried to frame the issue to make it seem like I was being unreasonable and had no case. They said that I ended or canceled the ride, which I did not do. They also said that the rider canceled the ride, which he did not do. They even said that the ride was not given or completed, which was obviously not true since they compensated me for it. I asked them to contact the rider to confirm that the ride was completed, but they never responded.

In any other company, the support team would ask if your issue was resolved before ending the chat. But with "Lyft Support", they would try to catch you off guard and end the chat before you had a chance to respond. It was frustrating and unprofessional. Eventually, I got so fed up with their lack of support that I deleted my driver account.

Overall, I think Lyft is a decent company to drive for, but their customer support needs a lot of work. If you're thinking about driving for Lyft, just be aware that if you have any issues, you might not get the support you need.

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Lyft My Experience with Lyft Scheduled Pickup: Fundamental Flaws and Customer Service Issues

I recently had some issues with the Lyft Scheduled Pickup service and wanted to share my experience with others. Have you ever had trouble getting a Lyft driver to accept your scheduled pickup? Or maybe you've had drivers cancel on you or not show up at all? Well, I spoke with a customer service representative at Lyft and they explained to me that the pickup location is automatically assigned by the Lyft computer system to the nearest active online driver at the time of your pickup.

Now, if the nearest driver is close by, you shouldn't have any issues. But if the nearest driver is 20 or 30 minutes away, the Lyft computer system will assign your scheduled pickup to that far away driver. And this is where the problems can arise. It's not profitable for a driver to drive 30 minutes and 15 miles in heavy city traffic for a 5 mile service ride that will only take 10 minutes. So, it's understandable why some drivers may cancel on these types of pickups.

I suggested to the Lyft customer service representative that they should investigate these fundamental flaws in the scheduled pickup service so they can improve it. However, I was met with a dismissive response. The representative told me that I didn't need to use the service if I didn't like it and that this problem happens to everyone. But I don't think they understand that this is a bigger issue that is causing dissatisfaction for both riders and drivers.

It's important to note that the Lyft Scheduled Pickup service is relatively new and they haven't worked out all the kinks yet. And if you ever have any issues with Lyft customer service, it's good to know that the people you talk to on the phone are not actual Lyft employees. They are outsourced to a third-party company who may not be as knowledgeable or caring as Lyft employees.

Overall, I think Lyft has a great service and I've had many positive experiences with them. But it's important for them to address these fundamental flaws in the scheduled pickup service so that both riders and drivers can have a better experience.

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Lyft Lyft Suspended My Wife's Account Over False DUI Report: A Call for Justice and a Class-Action Lawsuit

My wife was a dedicated 5 star Lyft Driver with raving reviews from hundreds and hundreds of riders for more than a year straight. However, all of a sudden, she received a text from Lyft saying her account was suspended due to a fake and bogus report claiming she was driving while under the influence. They did not even bother to ask every one of her recent passengers to confirm or simply call and talk to her. They simply shut her down and her account on the spot over a fake report.

Of course, I immediately knew that this was a lie because she would never ever do such a thing. The fact that she could not stop crying while telling me what happened made me so very angry that I decided to write this review and share my first-hand experience with this ungrateful, disloyal, and mismanaged company that treats their biggest assets like garbage. They use these poor people that risk their lives on a daily basis to make billions of dollars for this company, while they get peanuts to barely pay their bills and discard them like trash. They make no effort to protect them against this kind of abuse.

Lyft did not even bother to read any of the raving reviews that describe her as one of the best and safest drivers in Los Angeles. They would have quickly realized that not only was what was reported fake, but it was also completely against her characteristics and her driving history. Otherwise, she would not have such an immaculate driving record after almost 10 years of driving in this town. She does not even have one parking ticket, let alone a DUI as it was claimed.

So, whoever made that false report must have been either one of those rejected people that hit on a pretty young female driver every chance they get and could not take no for an answer, or maybe an insecure girlfriend finding her boyfriend drooling like a dog the minute they get in that car because she is a million times prettier and charming than them. But whatever the reason, it was absolutely obvious that this was a total bogus report and a set-up.

What is more shocking is to find out that Lyft did not take any measures to find the truth before accusing her of a crime she did not commit. Someone needs to tell the CEO of Lyft to wake the $#*! up! We don't $#*!ing live in Saudi Arabia, and people are not assumed guilty before proven innocent. But our Constitution simply says that in the United States, a person is considered innocent until proven guilty. The 14th amendment to the US Constitution guarantees to every person, aliens included, equal protection under the law.

For this very reason, I promised to make an example out of her case for all the innocent drivers that have been falsely accused and abused by this company. This law has been put in place by our founding fathers of this country simply to protect people like her from being the target of such abuse and treatment by companies like this. So, please, if you have similar stories to share, let me know or care to comment.

Lyft has clearly stepped over their boundaries by breaking the law, and they must be punished by a massive class-action lawsuit by wrongly accused victims that have suffered similar emotional, psychological, and financial pain and hardship as my wife did today. Please share your story or feel free to contact me. Thank you.

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Lyft My Negative Experience with Lyft: Unfair Treatment and Lack of Support

I was super excited when I got approved to drive with Lyft at the end of February this year. I was looking forward to making some extra cash and meeting new people. However, my experience with Lyft was far from positive. I only drove for four days before I had to go to the hospital for an emergency. I let Lyft know what was going on, but when I was cleared by my doctor to drive again, I was only able to drive for one day before I had to go back to the hospital due to complications from my surgery. I let Lyft know about this too and even asked if they could give me an extension for my driver's bonus due to the emergency surgery. However, they responded by telling me that I never entered a driver's promo code, which was not true. I even sent them a copy of the code I used when I applied.

I was only 20 rides away from getting my bonus, and they had already approved my new car. However, two days after approving my car, I received an email from them telling me that I would not be able to drive due to some safety issue. They did not give me any details about what the issue was, and when I asked, they told me that my rating was too low and that a passenger had said that I refused to get out of my car when asked to. This was not true, as I always got out of my car to help passengers with their luggage. The problem is that passengers don't always rate their drivers right after their ride, so they may get drivers mixed up. Lyft does not provide any training, so it's easy to fail right away.

They said they were investigating the issue, but they never talked to me about it. They also stopped me from driving before I got my total hours in for my driving bonus. I'm not the only one they have done this to about the driving bonus. I have spoken to other people who work or have worked for Lyft, and they never received their driver bonus either. It's not fair that a company can let you go after only five days of being a driver without really investigating both sides of the issue. My ratings were not low enough to let me go, and they never gave me any training at all. They do not stand behind their word, and there are other problems too.

For example, I had riders that I picked up who said I was only picking up one person, but it ended up being up to four people in total, and I had no way to add the extra passengers to the ride. I have emailed them every day for almost a month since they said I could not drive because of the issue, but they have never responded back to any of my emails. The riders who did rate me gave me five stars, and seven out of ten gave me a perfect score on everything. However, Lyft never gave me a chance to work, and they do not investigate issues like a company should.

Another issue I had was that Lyft added people to my ride without giving me the chance to accept or refuse it. Some of my passengers had appointments at a certain time, and I could not accept the ride that Lyft wanted me to pick up. This is not fair to the passenger in my car at the time, as they have an appointment to get to by a certain time. If you were a passenger and had an appointment at a certain time, would you want to be late or on time? Lyft never gave me a chance to work, and they do not investigate issues like a company should. Overall, I would not recommend working for Lyft.

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Lyft Lyft's Coffee Spill Scam: My Experience as a Victim and Why the Company Needs to Change

Lyft, the ride-sharing service, has been in the news lately for all the wrong reasons. The company has been accused of running a new scam, known as the coffee spill scam, which is costing riders hundreds of thousands of dollars every year. I myself have been a victim of this scam, and Lyft has refused to deal with me at all.

The incident occurred when I took a ride with a Lyft driver who was rude and unprofessional from the start. She got mad because I did not tip her and left her trunk open. Instead of closing it herself, she sat in her car honking on the horn. When we arrived at our destination, she refused to get out and place our luggage in the trunk. She was nasty and rude when we said good morning. At the airport, we had to ask her to open the trunk so we could get our luggage out. Based on her bad attitude and lack of customer service, she received no tip.

After the ride, I received an email from Lyft asking me to rate the driver. I gave her a 1-star rating, and because of this, she waited a full day to make up a story about spilled coffee and filed a false claim with her employer. As a result, I was charged a $50 clean-up fee for something that never happened. The driver lied, stole, and cheated her way to $50.

Lyft has a no due diligence, guilty until proven innocent policy, and they refused to listen to me. The company is guilty of false, deceptive, and unfair trade practices, and I refuse to let them get away with it. If this has happened to you, I encourage you not to give up because Lyft will not play fair. In fact, they will not even listen to you. The root of the problem is the organization itself and the manner in which workers are paid.

However, drivers are fully aware of the compensation structure of the work when applying for the job and have no right to complain about not making enough money. The other issue is this: drivers are forced to pick up people with money; people who look like they even have money and are jealous. Who else could afford to pay $15 for a 3-mile drive to the airport but wealthy people such as myself? I am not going to leave my car at the airport, though. Plain and simple, green-eyed jealously!

My most recent driver pulled up to my very nice home and saw a BMW and a Volvo in the driveway, plus both my mother and myself were sporting Louis Vuitton handbags. Yet, we gave the poor driver no tip. Newsflash: poor service + longer route = no tip. Here's a tip for all of your starving Lyft drivers: go to college, get an education and change your bad attitude--perhaps then you may not have to resort to lying, stealing and cheating your way to making a few extra dollars. I have no problem helping or feeding the poor, but not this way.

Lyft is running itself into the ground with lawsuit after lawsuit and will ultimately end up like Uber or worse. I am filing a police report for extortion, and Lyft and Logan Green, you will not get away with this fraud.

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Lyft Lyft Scam: Driver Endangers Passengers, Company Ignores Safety Concerns and Charges for Damages

This company is a total scam. Me and my other three girlfriends ordered a Lyft. The driver of our Lyft lost his marbles over us spilling some orange just on his already stained and nasty back seat and started screaming and yelling at us. We got very uncomfortable so we asked him to stop the car and let us out multiple times. He refused, locked all the car doors, and continued to drive on yelling and screaming. We kept asking over and over for him to pull over. He claimed he did not speak English, yet "STOP" is a pretty universal word. After about a mile of continuing on like this, my friend who was riding in the passenger seat forced him to pull over into a parking lot by shoving her hand in his face. He finally slowed down the car and came to a stop. She gave him $20 cash to clean his back seat so that he would just let us out. He snatched the money from her (which come to find out later, is against their policy). We finally get out of the car and start trying to run to safety. He started walking towards us and approaching us. I threatened to call the police, and then he retrieved to his car, opened the trunk and started digging around in it. We were all terrified that he was going to pull out a weapon and come after us since he seemed so unstable. We hid behind a building and attempted to go into the bathroom but the doors were key access only. We all literally saw our lives flash in before our eyes and there was nothing we could have done about it. He finally did go back into his car, but he sad there in it for at least 15 minutes in the dark with all his lights on, not allowing us to get out of where we were hiding. It wasn't until we got another ride to come pick us up did he freak out and drive off when he saw the car come into the parking lot.

After all of this, I reported the incident to LYFT right away and they said they would take it very seriously and investigate it. Immediately after reporting it, all the driver information, license number, car description, picture of driver, and everything related to that ride completely got deleted form the app. I called them back to get that information so I can file a police report, they informed me that they could not provide that information as they had to "protect their driver," and clearly didn't care about the safety of their passengers.

One day went by and then I find a charge of $50 being charged to my credit card for DAMAGES. I called them to ask them about it, and they said that they were just putting a hold on the card like that while they investigated the issue and that since it was a safety issue that was reported that it was not linked to the damages department so neither department knew what was going on with the other one. They assured me that they would link documentation between the two together so that the safety incident would be taken into account when they make their decision about the damages. That of course did not happen as the next day I saw that the charge was no longer pending but was an actual charge that was made to my credit card company.

What's worse in in all of this, is that a week went by and I finally got an email from LYFT updating me on the incident and all it says is that "I can assure you that the concerns you have brought to our attention have been investigated and the necessary actions have been taken." Of course it doesn't say what those actions are or if there was even ever an investigation or what was found. They were so much more concerned with charging money for damages that the safety and well-being of their riders. They refuse to remove the charge of the $50 even after they were informed of the whole incident in detail as well as the fact that the driver willingly and hastily took the $20 cash that my friend handed him.

I am wanting to bring awareness to this terrible company, the safety issues it ignores, as well as its terrible customer service. It's unacceptable that they would put their drivers before the safety of their passengers. I would not recommend using this service to anyone.

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Lyft Lyft Driving in Phoenix: Cheap Fares, Bad Passengers, and No Tips

I drive for Lyft and let me tell you, they keep telling people that you can make up to $1500 a week, but that's a joke. The fares they charge are only $3.50 and the people you pick up in the Phoenix area are cheap and don't tip. They don't want to go any further than 1-3 miles away and waste your time and gas to pick them up. About 40% of passengers tip, but 60% don't and expect a lot from the driver. They have no respect for the driver and think that because they pay $4-5, they can run their mouth to you or talk $#*! about you to try to get free rides from the company.

It's been slow lately since college kids are doing it now. They are cheap, broke, and lazy to call for a ride for a short walk away. Lots of the rides are getting longer to pick up than to drop off the person. Lyft has messed up the app by sending the driver calls 20-30 minutes away and you can't see where the person wants to go until you get there. Now, I wonder why the person doesn't get picked up. Last year, it showed where the person wanted to go and charged more money for the fare. I wonder why the drivers are not going out anymore or will not pick up the person. It used to be fast and easy to pick up the person, but it's not getting to the point where it's become a real problem in the Phoenix area.

Cheap rides, bad passengers, and no tips are the norm. People tell you they'll put it in the fare and don't. People want to go to the store and get picked up from the store, wasting your time and gas for $2.80. They are rude and cheap people who don't tip the driver. The only time you can make any money is in prime time now since most of the big spenders don't tip and wait time is a joke. You only get paid for the wait time if they are going somewhere. They are trying to scam the driver on the taxes by sending people tax forms who don't get them. If you do get one, they add 20% on the tax forms so they don't have to pay the tax to the IRS. It's only a seasonal job. You're not going to make money in the summer months here. It's become less and less money to make in Arizona since the people with money are not coming out here anymore. About 10% from years past. College kids are not going to work. They are cheap and don't tip out here.

I just want you to know that it's a good thing to do if you know the areas and don't need GPS to do the job. The picture of the person smiling on the ad is misleading. If you're making great money, you will be, but remember that it's still a job. You use your own vehicle, insurance, repair, maintenance, and gas to do this. They only pay you 80% of the fare, and if you're not getting good fares and making good money, it's not worth it. So, think really hard about doing this if you're not serious about making money. Just because you have a car doesn't mean you can do this. You must be very good at the street and town to get around fast enough to find the person and drop them off. You don't have to speed around, just know what you're doing.

The rideshare in Arizona is getting to be a joke now. Just remember that you will be paying for everything before too, and they don't care about you. You don't work for Lyft; they work for you since they tell you that you're not an employee of the company in any way. But remember that the star system is a scam to get money from people. The only good thing from the star system is to get rid of bad passengers. So, good luck if you don't have experience doing cab work, courier work, and know that you should only pick up people who are within 5-10 minutes max. Lots of people cancel the ride and waste your time and gas to try to pick them up. It's better than most places to work, but if you think the Phoenix area is paying $1500 a week, that's a joke. The price should go up too, but they only care about the money they make. If you don't know how to play the game with the cab business, don't waste your time. You're not going to make any money.

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Lyft Beware of Lyft's Deceptive Practices: A Driver's Review

If you're a new driver looking to make some quick cash, Lyft might seem like a great option. They promise a pleasant experience and the opportunity to earn money fast. However, be warned - once you start working more hours, Lyft will gradually lower the number of rides you receive per hour and make it nearly impossible for you to hit the bonus.

Lyft controls how much you make per hour, and they do everything in their power to keep you from making too much. Even when you look at your dashboard to opt in to the weekly power bonus, they give you zones and times where you could make 20% or even 30% more, but if you get too close to hitting your bonus, Lyft will take the power bonus feature off your app so you can't access it.

When you see the map of where high demand is and you're actually in that area, don't get too excited. Lyft will often give you a request far away from the high demand zone, hooking you up with a ride that will take you further out so you won't make as much money for that hour. A driver will typically make $19 to $17 an hour after Lyft takes their fees, no matter how good your strategies are to make more money.

If you're making too much money, Lyft will slow your requests down. For example, if you're making $180 in 5 hours, that's $36 an hour - but Lyft doesn't want you to make that much, so they'll start giving you smaller rides that only last 10-15 minutes and pay you an average of $3-4 for that ride. Then, they'll stop giving you requests for the next 20-30 minutes.

Have you ever wondered why there are no requests coming in, even when the map shows it's super pink in high demand? That's because Lyft knows you're making more money than they allow per hour, and they're giving the requests to drivers who just started their shift or have seniority over you.

Lyft also has friends and relatives who work for the company, and they always get the first dibs on awesome rides. Have you ever gotten a request that was cancelled within seconds to a minute? Rarely do passengers cancel, but in other cases, the passenger is taking a longer trip and paying extra money - and Lyft takes the passenger away from you, showing you on your app that they cancelled when in reality, they haven't cancelled at all. The clientele is given to those special drivers they have working out on the field in that same area.

Many customers like the feature of tipping their drivers when a ride is completed, but Lyft doesn't always report the exact tip amount to drivers. They show their drivers a smaller amount or none at all for that ride. They say that tips are 100% for drivers, but in reality, the drivers don't get exactly what the customer pays out.

Another thing Lyft tells their drivers is that the amount shown on their screen after each ride has completed is the amount they charged each passenger. That's totally misleading. Lyft reports on your app a different, smaller amount of what they have already taken out for that passenger ride, embezzling extra money without the driver noticing that the amount shown on their screen has already been modified.

Lyft claims that they only take out their 20-25% off their drivers when they want to cash out, but that's not true. Lyft has already taken out a percentage for each ride and slaps their driver with their 20-25% on top of what they have already taken out per ride. They offer higher bonuses to new and current drivers by simply taking extra money from their drivers and putting it back in their pocket "if" they hit the bonus. It's not really a bonus - it's the driver's own money that Lyft took out without the driver noticing, and they make it seem like they're a generous company to their hard-working employees.

For those who have noticed and are complaining, Lyft will lower your rate and income request up to 60%. What you used to make in 8-12 hours, you'll now make in 1-2 rides per hour, and you'll barely make $100 for the day. Lyft controls who you get, whether it's a 5.0 customer or a 4.0 passenger.

The only way to address this issue is for drivers to unite and do a class action lawsuit against Lyft. They need to know that they can't be greedy and lie to hard-working Americans who are only trying to pay their bills and feed their loved ones.

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Lyft complaints 226

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Lyft Identity fraud

Hi my name is christy saxon an someone that works for lyft.Inc has used my ss# to file an I got a letter from irs saying I owe them money I would for some one to call me please an I have contacted my lawyer as well my phone number is [protected] thank you an have a blessed day I am sending copyes with this email if u cant see the account info the first one is for 1494.00 account # 6348574t1the next account is for 37656.00 an that account # 5877292t2 if there is any thing else u need please have someone call me I have already contacted the irs and the tax advocate as well

Claimed loss: 17508 .00

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hi, this did not give me the correct option i was looking for. but today, i ordered a pickup for my mother who had an appointment with her Neurologist and just got out of the hospital from a small stroke and needed to sit in the front passenger seat that would make it much easier for her to get in and out of the car, but the driver refused to allow her to...

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6:19 pm EST
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On december 7th about 4:30 i requested a ride and went outside for the time he was to arrive. i waited 15 min and then tried to call and text. He answered the phone once and hung up. I continued to try calling and texting and finally received a message from the driver that he was 4 min away so i waited another 20 min and no message or call from the driver...

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Is Lyft legit?

Lyft earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Lyft to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Lyft is known for their high standards and safety. If you're thinking about dealing with Lyft, it's wise to check how they handle complaints.

We found clear and detailed contact information for Lyft. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Lyft has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Lyft has claimed the domain name for lyft.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Lyft.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Lyft and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Lyft has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 226 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Lyft protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Lyft. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Lyft Lyft express rental

Complete rip off and zero help from customer service. There was no way to call the storefront and to go in physically costs customers $40 dollars round trip because they charge for 'personal miles'. I rented to help make some extra money to pay my rent and now I am in debt to them somehow. They bullied me on the phone trying to scare me into more fees if they had to come get the car themselves. I ended up working just to try and pay them back. This completely not okay. Their fees don't make any sense and they should be shut down immediately, this is no way to treat your independent contractors.

Claimed loss: $500 and 30 hours of my time

Desired outcome: Deletion of my 'debt' and no more calls or messages. Stop attempting to take money from account. A clean wash and we both leave each other alone.

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Lyft Driving for Lyft

Today Novembre 2nd 3023 I work one hour for free .Most dishonest company I drove one hour made one stop & my ear was zero I contacted Lyft I been blame for cancellation why should I use my 2022 SUV paid the note insurance use my time & efforts for $0 earnings this company needs a collective lawsuit against them there are theft’s I will never drive for them miserable heartless cool blooded people.

Claimed loss: $17+

Desired outcome: Get my money I work for which wasn’t even worth my time & efforts.

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7:58 pm EDT
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Lyft Personal miles

I drive Lyft and I paid for 200 personal miles and I feel that they robbed n took it when driving it unsafe to look down at ur phone and drive I noticed that they cut off my app and took a mile away I feel like I'm a slave to Lyft if they see u won't accept they take advantage of your miles after I dropped off my last ride I live around the corner and they said I drove a mile it a block not a mile

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Positive Live TV
, US
Nov 03, 2023 12:34 am EDT
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We all should get an collective lawsuit against this criminal I will stick with Uber who at list has an number to be reach & not stealing much from drivers like Lyft definitely Lyft is horrible cruel terrible I learned my lesson today for the second time I will make sure I inform people why do I cancel after completing my ride nasty Lyft company are horrible I’m done with them second incident I cannot use my newer 2022 suv car note insurance gas time & efforts for nothing

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Positive Live TV
, US
Nov 03, 2023 12:24 am EDT
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Lyft just is an theft highway robber headless today November 2nd I drove one hour $0 earnings I wonder why they will never have me driving for them dirty lifty company without a conscience robbing drivers

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1:33 pm EDT
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Lyft Lyft express drive

Lyft Express Drive is charging me $236.39 for a week that does not fall in the time frame of my rental contract. On the screenshot I have provided - this is a screenshot showing the amounts that I owe and how my rental deposit was used. And also the figures shown on this page from my account on the Lyft driver app do not compute to the amounts due

Please note that my rental period for the vehicle I made the $350.00 security deposit on June 29th @ began on July 6, 2023 and ended Sep 12, 2023, and the vehicle a Jeep Renegade. The page states that a charge of $236.39 is owed for the week of Dec 31 - Jan 7. This is impossible because I did not a) have the vehicle in my possession until July 6 and returned it Sep 12 and b) the dates for the week Dec 31 - Jan 7 does not fall between the time period of the dates listed in a).

And secondly the amounts shown of $236.39 + $113.61 add up to $350.00 not the $511.80 that is shown.

Desired outcome: Removal of erroneous charges for week of Dec 31 - Jan 7.Correct calculations shown for total amount due of $113.61 because this is the only correct charge shown

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Positive Live TV
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Nov 03, 2023 12:38 am EDT
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I’m glad people posting & expressing their opinions Lyft is absolutely horrible why get there cut & stealing from drivers cold hearted terrible ride share

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9:12 am EDT

Lyft Incorrect drop off location

On Sept. 21, 2023, at 6:10 pm, a Lyft driver picked us up at 555 Mission St., San Fransisco and was supposed to drop us off at the Hyatt Centric in San Fransisco on North Point St.; however, he dropped us off at the Courtyard Marriott. When we pointed this fact out to him, he was not responsive or cooperative and said we would just have to get another Lift ride and then he left. We did have to just get another ride to the correct hotel. I have not been able to reach anyone with Lyft by phone, email, or the app. This was totally unacceptable and the drive was not helpful, but rude. We had also used a 50% code for the ride so that was wasted on this awful ride.

Desired outcome: I would like a refund on that ride and the next one we had to get to correct the problem.

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4:34 pm EDT
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Lyft Gift card

I loaded a Lyft gift card for $25 on the Lyft app. I went to payments, but I did not see any record of the $25 amount I redeemed. I had wanted to use my gift card, but it was charged to my bank account resulting in an overdraft.

Gift card no: [protected]

Pin: 418 627 39

1. How do I locate the balance on my redeemed gift card?

2. How do I use the gift card to pay for rides?

3. Can you reverse the charge to my bank account and charge it to the gift card instead?

Regards,

KD ADJEI-TWUM

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6:32 pm EDT
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Dear LYFT service, I hope this message finds you well. I am writing to bring to your attention an issue I encountered during a recent ride booking, and I kindly request your assistance in resolving it. On 21 sep 2023, I booked a ride for 2.40 pm,using your platform. However, the assigned driver, Mr. Vishal Deep Singh, arrived at 2.30 pm which was earlier...

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6:57 am EDT

Lyft Rideshare

I gave a woman a ride on 9/1/23 to the clinic which is a reasonable amount a way, The upfront pricing for 39.00 was for ONE WAY not round trip.

Now its 530am This is not a young woman and no one is open to get her a ride back, the insurance company that supplies the ride was not open at the time, so idk what they are talking about. so i kept the app on and gave the woman a ride back, on the way back i messaged lyft and said i am driving her home i need an adjutment on the pricing, and they said no that is priced correctly, HOW? ONE WAY NOT ROUND TRIP, so they are refusing to pay, the customer service has closed me out of chat i cant tell you how many times, i have had enough they dont care about us, they dont they told me to pull over and leave the lady on the side of the road, at 530 and to me they stole my money for driving back, they are seriously not trained well at all, we as drivers suffer from that these [censored] knobs man, sorry i am so mad

Desired outcome: i would like my compensation for the ride back which i don't know is more or less then the 39,99 but it was early so i know it was at least a dollar.

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11:32 pm EDT

Lyft First driver canceled in 2mins, 2nd driver drove right by me! Charged a fee!

July 28, 2023 7pm

Need to go to the Budget truck rental location to pick up my car. Sent a message to the 2nd driver saying I would be "standing by the big Budget moving truck" in front of my home.

I saw the pick up time update, saw the "Driver Read your message" update, and I'm standing right there as he drove by. He never even looked up at me waving at him.

On top of being left I get a message from Lyft saying I missed my ride & they're charging me $5 for the driver never looking up. I don't know what more I could've done.

Remind drivers to look around for the passenger. I drove a few years for Lyft, it's not difficult to see who's waiting for you.

Now I've gotta call Uber.

Desired outcome: Refund, immediately.

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2:06 am EDT
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Lyft Lyft

Live kept taking money from my bank account saying it was tip money when it never said on the app that they were supposed to take a tip including the the money that it cost to take the the lift they kept ripping me off and take care withdrawing money and saying that they had an extra charge for tipping and for the trips that I wasn't even taking at the time

Desired outcome: I want my money return cuz I kept taking money saying that a tip was required over and over

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1:41 am EDT

Lyft Money deducted from my bank for a Lyft membership

On [protected] $9.99 was deducted from my bank account saying it was for a Lyft membership. I have not used Lyft for sometime so my bank card on file was used without my permission and I have notified my bank that it was not authorized by me I would like you to refund my account or I'm turning it over as fraud for using my card on file thank you Barbara Moe

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12:21 pm EDT
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Lyft Charged for rides I did not take, or request

Hi. I've been using Lyft for quite a while now, no problems.

This time, there is a problem.

I requested a ride from my home here at 71 Clark Court, Rutherford, N.J.

to 37 Ridge Road, North Arlington, N.J., which, the driver did show up and take me

( that was Leonardo, charged to by Blue Foundry card for July 13, 2023

for $7.99 - I agree, this charge is okay ).

Then, from 37 Ridge Road, North Arlington, N.J., here to my home at 71 Clark Court, Rutherford, N.J.

( that was Micko, charged to my Blue Foundry card for July 14, 2023

for $8.87 - I agree, this charge is okay also. )

I was charged for $6.25, on July 14, 2023, for a cancelled ride,

I accept this one charge.

The problem is, I am also being charged

$7.00 on July 17, 2023 &

$8.64 on July 18, 2023

for rides I did not take or make.

A total of $15.64, that I must complain about,

I do not agree with these two charges.

Please get back to me about this.

Thank you.

Desired outcome: $15.64

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7:18 pm EDT
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Lyft Lost item

I left a phone in a driver's car and it was the phone with the lyft app. I can't log on because I have a different phone number so I emailed help.lyft as asked and they took the information and have not followed up with me yet or contacted the driver far as I know. I've emailed about 10 times since 3 hours ago and nothing. I need that phone back and if lyt had done their job, the driver could have turned around and returned it before he has a chance to lose it.

Desired outcome: My phone back

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3:53 pm EDT
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Lyft charges

first, it sucks that there is no contact number at all to reach a person for lyft. worst customer service in the industry. at least with Uber, there is a phone number

I am being charged some membership fee of 9.99 a month that i never signed up for. THis needs to be cancelled immediately and i need to be reimbursed for June and July, I will then be cancelling my Lyft account.

Desired outcome: please refund immediately

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9:11 am EDT
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Lyft My Terrible Experience with Lyft: False Claims and Poor Service

I recently had a few bad experiences with Lyft that left me feeling frustrated and angry. The first driver I had couldn't speak English and had trouble finding me, which resulted in me waiting for two hours. The second driver also couldn't speak English and had me walk two miles to find him. And the third driver couldn't read his GPS and dropped me off at the wrong location. These experiences were already pushing me to my limit, but what happened next was the final straw.

I had a Lyft driver who submitted a false claim against me, stating that I had damaged her car. To make matters worse, she had the audacity to charge $50 to my card for it. Fortunately, I caught on and called fraud, and my card was turned off before they could take the money out. The driver had falsely claimed that I had not strapped my 18-month-old into a car seat, which resulted in a $27 damage fee charge. However, I immediately called Lyft and sent pictures proving that I had indeed strapped my child in, and my $27 was refunded.

But that wasn't the end of it. Four hours later, I received a damage vehicle bill from the same driver for $50, along with pictures of what appeared to be a staged damage back seat full of littered trash bags, crumpled up paper towels, a box of arm and hammer, and a pack of plastic cups. I had initially thought that the complaint was about my infant son throwing up on himself and me, and how I had cleaned up the small spot on the back seat using a car wipe given to me by the driver. But no, apparently, the driver staged the picture for my earlier complaint. Even when I told the representative that I had a witness who was with me in the back seat when this happened, Lyft representatives still sided with the driver and went by what was in her records and pictures.

I was so fed up with Lyft that I disabled my account and blocked them from making any more charges. To add insult to injury, the driver's name was Maggie from Orlando, FL, and the representative's name was Erwin. My advice to anyone reading this is to use Rideshare or Uber instead of Lyft.

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8:37 am EDT
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Lyft Lyft's Fraudulent Damage Claims: A Warning to All Passengers

I recently took a ride with Lyft and was surprised to receive an email the next day claiming that our driver had identified me as the passenger responsible for damage incurred during the ride. The email included two pictures of the back seat of the car as evidence of the damage, but upon reviewing the pictures, I couldn't see any damage at all. To make matters worse, the email stated that the fee for the alleged damage was $150.

What's more, the email claimed that the driver had reported the damage just 4 seconds after dropping us off. It seems unlikely that the driver could have inspected the car and filed a damage complaint in such a short amount of time. Upon closer inspection, I discovered that the pictures were taken nearly 22 hours after our ride had ended, which made me question the validity of the claim even more.

I immediately disputed the claim with Lyft and provided them with the extracted data from the photos, which clearly showed that they were taken long after our ride had ended. However, Lyft responded with a series of generic emails that failed to address my concerns or acknowledge the fact that the photos were taken well after our ride had ended. They simply stated that they had "anecdotal" evidence and reserved the right to charge a damage fee without requiring any documentation.

This experience has left me with the impression that Lyft doesn't care about providing proof or verifying claims of damage. It seems that if a driver wants to make some extra cash or doesn't like a passenger, they can simply claim that the passenger damaged their car and Lyft will charge them without any proof. This is a fraudulent practice that I cannot support.

I urge anyone considering using Lyft to carefully review the "damage fee" section of their terms and conditions. It's clear that Lyft reserves the right to charge a fee of up to $250 without requiring any proof or documentation of damage. This is unacceptable and has led me to stop using Lyft altogether. I will also be warning my friends and family to avoid Lyft and to look for alternative ride-sharing services.

It's worth noting that a quick search online reveals that many others have had similar experiences with Lyft. It's time for Lyft to take responsibility for their practices and start providing better customer service.

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Sherilyn St. Louis
, US
Jul 28, 2023 1:43 am EDT
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Hi there, I’m a driver for Lyft and I’m beginning to realize that’s how they handle every situation. They handle all issues in this very same way. Lack of support in general, lack of evidence, and absolutely terrible customer service on both ends for the rider and the driver.

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Lyft Lyft's Unfair Policies: Fines, Fees, and Lack of Support for Drivers

I recently signed up to drive for Lyft and decided to rent a car from their express offer with Hertz on a weekly basis. We had agreed that I would drive from Friday the 18th to Friday the 25th, and if I made a certain amount of rides, I wouldn't be charged a rental fee. However, Lyft changed their policy and now all drivers have to make rides from Monday to Monday. Since I didn't drive that week, it was impossible for me to make the 75 rides from Friday to Sunday. Now, they are trying to charge my bank card $89.17 for the prorated week. I've tried to contact them multiple times about this, but they won't reply back. It's frustrating that all communications are done through email, and they won't help me resolve this issue.

To make matters worse, I was fined $200 for not having a Lyft sticker on my vehicle when I went to pick someone up at the airport. I contacted Lyft about this, and they expected me to drive without the sticker, which they said they were mailing, but I never received it. I've told them to pick up their vehicle in many emails, but they won't respond. I also have about $50 in earnings that I was supposed to receive today, but it looks like I won't be getting it.

It's impossible for anyone to make 74 rides over a weekend, and I didn't feel comfortable driving without the Lyft sticker. On Monday, I decided to start driving without the sticker against my better judgment, and now I have a $200 fine from the airport that I can't afford to pay. It's frustrating that Lyft won't help me resolve these issues, and all communication is handled through email.

I wasn't aware of the airport policy for ride-share drivers, and none of the videos they have give any real information about airport policy in terms of where to park and how to get there. These unfair practices take advantage of people who are self-motivated and desire to be their own boss in charge of their own schedule. I feel taken for granted, used, and railroaded as this is very deceitful what they are doing.

The reps that followed up with me said if I didn't pay the $89.17, they would repo my vehicle and charge me for it. That's extortion, forcing me to pay a charge I never agreed to. It's frustrating that Lyft won't help me resolve these issues, and all communication is handled through email. I hope they can improve their customer service and policies to better support their drivers.

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About Lyft

Screenshot Lyft
Lyft is a popular ride-sharing company that operates in the United States and Canada. Founded in 2012, the company has quickly become a major player in the transportation industry, offering a convenient and affordable alternative to traditional taxis and other forms of public transportation.

One of the key features of Lyft is its user-friendly app, which allows riders to easily request a ride, track their driver's progress, and pay for their trip all from their smartphone. The app also provides riders with information about their driver, including their name, photo, and rating, which helps to build trust and ensure a safe and comfortable ride.

In addition to its user-friendly app, Lyft is also known for its commitment to safety. The company has implemented a number of safety measures, including background checks for all drivers, vehicle inspections, and a 24/7 support team that is available to assist riders in case of any issues or concerns.

Lyft also offers a range of ride options to suit different needs and budgets. For example, riders can choose from standard Lyft rides, Lyft Plus for larger groups, and Lyft Line for shared rides with other passengers going in the same direction. The company also offers premium ride options, such as Lyft Lux and Lyft Lux Black, for those who want a more luxurious experience.

Overall, Lyft has become a popular choice for riders who value convenience, affordability, and safety. With its user-friendly app, commitment to safety, and range of ride options, Lyft is well-positioned to continue its growth and success in the years to come.
How to file a complaint about Lyft?

Here is a guide on how to file a complaint with Lyft on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Lyft in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Lyft. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint with Lyft on ComplaintsBoard.com.

Overview of Lyft complaint handling

Lyft reviews first appeared on Complaints Board on Nov 1, 2015. The latest review Mixed Experiences with Lyft Bikes & Scooters was posted on May 17, 2024. Lyft has an average consumer rating of 1 stars from 238 reviews. Lyft has resolved 0 complaints.
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  1. Lyft contacts

  2. Lyft phone numbers
    +1 (855) 865-9553
    +1 (855) 865-9553
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    +1 (201) 787-2245
    +1 (201) 787-2245
    Click up if you have successfully reached Lyft by calling +1 (201) 787-2245 phone number 1 1 users reported that they have successfully reached Lyft by calling +1 (201) 787-2245 phone number Click down if you have unsuccessfully reached Lyft by calling +1 (201) 787-2245 phone number 7 7 users reported that they have UNsuccessfully reached Lyft by calling +1 (201) 787-2245 phone number
    Branch Administrator
  3. Lyft emails
  4. Lyft address
    185 Berry St., Suite 5000, San Francisco, California, 94107, United States
  5. Lyft social media
Lyft Category
Lyft is ranked 3 among 31 companies in the Taxi Services category

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