Lyft
Reviews and Complaints

As an expert in the category of Lyft Bikes & Scooters, I've analyzed various reviews from customers. It's evident that opinions are divided. Some users have highlighted the convenience and cost-effectiveness of Lyft's services, praising the ease of booking rides. However, there are concerns raised by other customers regarding issues with customer service, driver behavior, and unexpected charges. While some have had positive experiences with reliable rides, others have faced challenges such as drivers taking longer routes, poor communication, and unresponsive support. It's essential for potential customers to consider these mixed reviews and weigh the pros and cons before choosing Lyft for their transportation needs.

Someone hijacked my ride after I requested it through Lyft app. Driver must not have verified the person who got in the car and changed the destination address. Driver took this unknown person where they wanted to go and I was charged for it since the ride was requested through my app and attached to MY credit card. Customer service refuses to investigate, saying 'ride was completed as requested.' It was NOT. Someone else stole my ride and THEIR ride was completed. Lyft has no safeguards to prevent this. Uber from now on as they can assign a PIN which you must give to the driver.

Hi my name is christy saxon an someone that works for lyft.Inc has used my ss# to file an I got a letter from irs saying I owe them money I would for some one to call me please an I have contacted my lawyer as well my phone number is [protected] thank you an have a blessed day I am sending copyes with this email if u cant see the account info the first one is for 1494.00 account # 6348574t1the next account is for 37656.00 an that account # 5877292t2 if there is any thing else u need please have someone call me I have already contacted the irs and the tax advocate as well

Complete rip off and zero help from customer service. There was no way to call the storefront and to go in physically costs customers $40 dollars round trip because they charge for 'personal miles'. I rented to help make some extra money to pay my rent and now I am in debt to them somehow. They bullied me on the phone trying to scare me into more fees if they had to come get the car themselves. I ended up working just to try and pay them back. This completely not okay. Their fees don't make any sense and they should be shut down immediately, this is no way to treat your independent contractors.

Today Novembre 2nd 3023 I work one hour for free .Most dishonest company I drove one hour made one stop & my ear was zero I contacted Lyft I been blame for cancellation why should I use my 2022 SUV paid the note insurance use my time & efforts for $0 earnings this company needs a collective lawsuit against them there are theft’s I will never drive for them miserable heartless cool blooded people.

I drive Lyft and I paid for 200 personal miles and I feel that they robbed n took it when driving it unsafe to look down at ur phone and drive I noticed that they cut off my app and took a mile away I feel like I'm a slave to Lyft if they see u won't accept they take advantage of your miles after I dropped off my last ride I live around the corner and they said I drove a mile it a block not a mile

Lyft Express Drive is charging me $236.39 for a week that does not fall in the time frame of my rental contract. On the screenshot I have provided - this is a screenshot showing the amounts that I owe and how my rental deposit was used. And also the figures shown on this page from my account on the Lyft driver app do not compute to the amounts due

Please note that my rental period for the vehicle I made the $350.00 security deposit on June 29th @ began on July 6, 2023 and ended Sep 12, 2023, and the vehicle a Jeep Renegade. The page states that a charge of $236.39 is owed for the week of Dec 31 - Jan 7. This is impossible because I did not a) have the vehicle in my possession until July 6 and returned it Sep 12 and b) the dates for the week Dec 31 - Jan 7 does not fall between the time period of the dates listed in a).

And secondly the amounts shown of $236.39 + $113.61 add up to $350.00 not the $511.80 that is shown.

On Sept. 21, 2023, at 6:10 pm, a Lyft driver picked us up at 555 Mission St., San Fransisco and was supposed to drop us off at the Hyatt Centric in San Fransisco on North Point St.; however, he dropped us off at the Courtyard Marriott. When we pointed this fact out to him, he was not responsive or cooperative and said we would just have to get another Lift ride and then he left. We did have to just get another ride to the correct hotel. I have not been able to reach anyone with Lyft by phone, email, or the app. This was totally unacceptable and the drive was not helpful, but rude. We had also used a 50% code for the ride so that was wasted on this awful ride.

I loaded a Lyft gift card for $25 on the Lyft app. I went to payments, but I did not see any record of the $25 amount I redeemed. I had wanted to use my gift card, but it was charged to my bank account resulting in an overdraft.

Gift card no: [protected]

Pin: 418 627 39

1. How do I locate the balance on my redeemed gift card?

2. How do I use the gift card to pay for rides?

3. Can you reverse the charge to my bank account and charge it to the gift card instead?

Regards,

KD ADJEI-TWUM

I gave a woman a ride on 9/1/23 to the clinic which is a reasonable amount a way, The upfront pricing for 39.00 was for ONE WAY not round trip.

Now its 530am This is not a young woman and no one is open to get her a ride back, the insurance company that supplies the ride was not open at the time, so idk what they are talking about. so i kept the app on and gave the woman a ride back, on the way back i messaged lyft and said i am driving her home i need an adjutment on the pricing, and they said no that is priced correctly, HOW? ONE WAY NOT ROUND TRIP, so they are refusing to pay, the customer service has closed me out of chat i cant tell you how many times, i have had enough they dont care about us, they dont they told me to pull over and leave the lady on the side of the road, at 530 and to me they stole my money for driving back, they are seriously not trained well at all, we as drivers suffer from that these [censored] knobs man, sorry i am so mad

July 28, 2023 7pm

Need to go to the Budget truck rental location to pick up my car. Sent a message to the 2nd driver saying I would be "standing by the big Budget moving truck" in front of my home.

I saw the pick up time update, saw the "Driver Read your message" update, and I'm standing right there as he drove by. He never even looked up at me waving at him.

On top of being left I get a message from Lyft saying I missed my ride & they're charging me $5 for the driver never looking up. I don't know what more I could've done.

Remind drivers to look around for the passenger. I drove a few years for Lyft, it's not difficult to see who's waiting for you.

Now I've gotta call Uber.

Live kept taking money from my bank account saying it was tip money when it never said on the app that they were supposed to take a tip including the the money that it cost to take the the lift they kept ripping me off and take care withdrawing money and saying that they had an extra charge for tipping and for the trips that I wasn't even taking at the time

On [protected] $9.99 was deducted from my bank account saying it was for a Lyft membership. I have not used Lyft for sometime so my bank card on file was used without my permission and I have notified my bank that it was not authorized by me I would like you to refund my account or I'm turning it over as fraud for using my card on file thank you Barbara Moe

Hi. I've been using Lyft for quite a while now, no problems.

This time, there is a problem.

I requested a ride from my home here at 71 Clark Court, Rutherford, N.J.

to 37 Ridge Road, North Arlington, N.J., which, the driver did show up and take me

( that was Leonardo, charged to by Blue Foundry card for July 13, 2023

for $7.99 - I agree, this charge is okay ).

Then, from 37 Ridge Road, North Arlington, N.J., here to my home at 71 Clark Court, Rutherford, N.J.

( that was Micko, charged to my Blue Foundry card for July 14, 2023

for $8.87 - I agree, this charge is okay also. )

I was charged for $6.25, on July 14, 2023, for a cancelled ride,

I accept this one charge.

The problem is, I am also being charged

$7.00 on July 17, 2023 &

$8.64 on July 18, 2023

for rides I did not take or make.

A total of $15.64, that I must complain about,

I do not agree with these two charges.

Please get back to me about this.

Thank you.

I left a phone in a driver's car and it was the phone with the lyft app. I can't log on because I have a different phone number so I emailed help.lyft as asked and they took the information and have not followed up with me yet or contacted the driver far as I know. I've emailed about 10 times since 3 hours ago and nothing. I need that phone back and if lyt had done their job, the driver could have turned around and returned it before he has a chance to lose it.

first, it sucks that there is no contact number at all to reach a person for lyft. worst customer service in the industry. at least with Uber, there is a phone number

I am being charged some membership fee of 9.99 a month that i never signed up for. THis needs to be cancelled immediately and i need to be reimbursed for June and July, I will then be cancelling my Lyft account.

I recently had a few bad experiences with Lyft that left me feeling frustrated and angry. The first driver I had couldn't speak English and had trouble finding me, which resulted in me waiting for two hours. The second driver also couldn't speak English and had me walk two miles to find him. And the third driver couldn't read his GPS and dropped me off at the wrong location. These experiences were already pushing me to my limit, but what happened next was the final straw.

I had a Lyft driver who submitted a false claim against me, stating that I had damaged her car. To make matters worse, she had the audacity to charge $50 to my card for it. Fortunately, I caught on and called fraud, and my card was turned off before they could take the money out. The driver had falsely claimed that I had not strapped my 18-month-old into a car seat, which resulted in a $27 damage fee charge. However, I immediately called Lyft and sent pictures proving that I had indeed strapped my child in, and my $27 was refunded.

But that wasn't the end of it. Four hours later, I received a damage vehicle bill from the same driver for $50, along with pictures of what appeared to be a staged damage back seat full of littered trash bags, crumpled up paper towels, a box of arm and hammer, and a pack of plastic cups. I had initially thought that the complaint was about my infant son throwing up on himself and me, and how I had cleaned up the small spot on the back seat using a car wipe given to me by the driver. But no, apparently, the driver staged the picture for my earlier complaint. Even when I told the representative that I had a witness who was with me in the back seat when this happened, Lyft representatives still sided with the driver and went by what was in her records and pictures.

I was so fed up with Lyft that I disabled my account and blocked them from making any more charges. To add insult to injury, the driver's name was Maggie from Orlando, FL, and the representative's name was Erwin. My advice to anyone reading this is to use Rideshare or Uber instead of Lyft.

I recently took a ride with Lyft and was surprised to receive an email the next day claiming that our driver had identified me as the passenger responsible for damage incurred during the ride. The email included two pictures of the back seat of the car as evidence of the damage, but upon reviewing the pictures, I couldn't see any damage at all. To make matters worse, the email stated that the fee for the alleged damage was $150.

What's more, the email claimed that the driver had reported the damage just 4 seconds after dropping us off. It seems unlikely that the driver could have inspected the car and filed a damage complaint in such a short amount of time. Upon closer inspection, I discovered that the pictures were taken nearly 22 hours after our ride had ended, which made me question the validity of the claim even more.

I immediately disputed the claim with Lyft and provided them with the extracted data from the photos, which clearly showed that they were taken long after our ride had ended. However, Lyft responded with a series of generic emails that failed to address my concerns or acknowledge the fact that the photos were taken well after our ride had ended. They simply stated that they had "anecdotal" evidence and reserved the right to charge a damage fee without requiring any documentation.

This experience has left me with the impression that Lyft doesn't care about providing proof or verifying claims of damage. It seems that if a driver wants to make some extra cash or doesn't like a passenger, they can simply claim that the passenger damaged their car and Lyft will charge them without any proof. This is a fraudulent practice that I cannot support.

I urge anyone considering using Lyft to carefully review the "damage fee" section of their terms and conditions. It's clear that Lyft reserves the right to charge a fee of up to $250 without requiring any proof or documentation of damage. This is unacceptable and has led me to stop using Lyft altogether. I will also be warning my friends and family to avoid Lyft and to look for alternative ride-sharing services.

It's worth noting that a quick search online reveals that many others have had similar experiences with Lyft. It's time for Lyft to take responsibility for their practices and start providing better customer service.