Uber Technologies
Reviews and Complaints

I've been driving for Uber for a few months now and let me tell you, it's been a rollercoaster ride. I started out doing Uber Eats and quickly achieved gold status in just a couple of weeks. But when I switched to driving people with Uber-X, I had to start all over again. I work long hours, usually 5 or 6 days in a row, from 9 or 10 pm until 4 or 5 am every night. It's tough work, but I need the money.

The problem with working for Uber is that people are more likely to write a review when they have a negative experience than when they have a positive one. And that's exactly what happened to me. One ungrateful customer gave me a poor rating and it brought my overall rating down. I'm pretty sure I know who it was, but there's not much I can do about it.

To make matters worse, my last fare of the night left me waiting outside for 20 minutes, and then took me on a long ride that lasted over an hour. I had to drive back on my own time and using my own gas, and I didn't even get a tip. It was frustrating, to say the least.

And then, to top it all off, Uber froze my account and my earnings because of that one bad rating. They won't release my hard-earned money unless I pay $50-$60 for an online course. That's extortion, if you ask me. I'm so angry that I don't even want to work for Uber anymore, but I don't have a choice if I want to get my money.

It's not fair that Uber treats their drivers like this. If I turn down a call, I'm penalized. If I cancel a call, I'm penalized. If the customer cancels the call, I'm penalized. And if some jerk of a customer wants to leave a bad review, I'm penalized again. It's a racket, plain and simple.

But there are other options out there. Lyft offered me a huge signing bonus and more control over my calls. And with Door Dash, I've been getting multiple texts and emails offering me decent bonuses and incentives. Uber isn't the only game in town, and I'm starting to think that maybe it's time to switch.

I just hope that Uber starts treating their drivers better before it's too late. If they keep taking the riders' word over the drivers' and freezing our earnings without giving us a chance to correct the problem, they're going to have a hard time finding drivers in the future. Until then, I'll just have to make sure I clear my earnings after every shift, so I don't get screwed over by some angry customer's bad review.

Uber is a company that operates in Arizona, but it is not a well-run company. My significant other only gets fares from people who are traveling a short distance, like two feet down the street, and they only pay $3-$4. Uber takes almost half of that money, leaving the driver with only $1.50. It's not fair to the driver, who wasted gas to get there. Sometimes, the driver will get a fare that is 5-10 miles away, but then it gets canceled because another driver was closer. This is a waste of time and money for the driver. Uber is not a good company to work for. They only care about making money and don't care about their drivers. The gas card they offer is also a scam. They take out more money than they should, and the incentives they offer are only for people who have another job. If you are desperate for work, I would recommend working at Walmart instead of Uber. Uber is a terrible company that only cares about making money.

Uber is a ride-hailing app that has been around for quite some time now. They have a lot of data, which is impressive, but they seem to have no idea or are just plain heartless when it comes to the drivers. Taxis drive at a speed of 19.1 mph, which translates to $13.62 per hour. This is the same amount that all the other drivers mention. I work mostly in the Hamptons, NY, where they raise the rate 60-70% to $22.31 per hour. People have no problem paying more, and the Hamptons rate should be the BASE rate. However, this app sucks, and I agree with a previous review that said you make pennies.

Consider this, you drive 12 min to pick up a passenger, do a 5 min fare, and collect $3.67. By the way, you have no idea where you are going. So now you are 5 min further out of your way. Stay on the N. Fork (LI) and do garbage fares for $13/hr or drive to the S. Fork with nothing? Nobody tips, only 8% of people. Sure it's in the app, but I could not find it for my fare in their phone. Sure you work the "Surge" 1.8X, wow, now you make $20 and hour and get a red light ticket/pulled over because you don't know where you are. Not to mention, you never work a surge for an hour because it disappears as you approach, they know you are coming. Therefore to make money, you turn off the app... no you don't make money or work that hour for a surge. BTW there are 1000 ubers around you at all times, watching the ants on the consumer app drives you nuts.

Lyft shows you where they are at any location: another form of torture as it confirms your good spot is taken up by 23 Lyfts (which is about 60% of the Uber fleet). 3 Long hauls to NYC for a "Bro price" which not only includes gas, but lunch too: 2:35 hours to make $82, or 1:05 to make $80 when picked up in the Hamptons. I complained about the $82 fare, Uber said it was Kosher: sure I dropped at LaGuardia AND MIDTOWN in rush hour, no worries. Sat night I earned $296 in the Hamptons, minus gas in 10 hours. I KNOW THE HAMPTONS and have driven taxis since '99 part time. This is what a good driver gets for driving 300 miles. Every night I drive is 250-300 miles. 1000's of miles add up.

Uber will get you out of a financial jam, and I will use it on MONGO nights: Concerts/Labor day, but it sucks, and they have no problem having it suck for the driver, evidenced by the fares. That's all I got... oh yeah, premium/select drivers do 10% premium fares (30% of their profit), but do 90% of the base x fare. So they make...$18 per hour to pay for their Mercedes :) or grind it into dust. XL Fares are few and far in between, unlike gas stations for my Yukon. My car was a Charger 25 mpg+. NO Money in it. As the last fare said, give this up... and wait tables. I did get $210 for the puker in my car from S. Hampton, same care I put my kids in... delete the app is what I should do.

We wanted to share our experience with Uber during our recent vacation in New Orleans. We had never used Uber before, but our travel agent suggested it as a convenient way to get around the city. Our first ride from the Comfort Inn Suites to the Port of New Orleans was smooth and we were happy with the service provided. However, our second ride from the Best Western Plus to the Louis Armstrong airport was a different story.

The trip was only 1.43 miles and took 5 minutes longer than our first ride, yet we were charged $17.29 more. We were shocked by the price difference and immediately contacted Uber to inquire about the charge. It took two weeks to receive a response, which we found unprofessional. We explained in detail the cost of all three of our trips with Uber, and how we were overcharged on the last trip due to the driver taking a longer route. We also mentioned that the driver was on the phone with his wife while driving, which is illegal in Louisiana and put us in danger.

We were very upset with how Uber handled the situation, to the point where they stopped returning our emails and messages on the app. The first refund they proposed was only $0.29, which we found to be a joke and totally inadequate. We were hoping that Uber would reconsider and offer a more substantial refund, but they only refunded us around $10. When we checked the distance to the airport, it should have been $28.00.

We are disappointed with how Uber treated us as customers and how they handled our complaint. We feel that they prioritized money over customer satisfaction and safety. We have decided to share our experience on social media and on the websites of the hotels we stayed at, to warn others about Uber's practices. We hope that Uber will take our feedback seriously and improve their customer service in the future.

Josie and Gordon

I was so excited to start my vacation when I arrived at the airport, but my experience with Uber totally ruined my mood. My friend and I called for an Uber, but the driver was terrible at communicating his destination. We waited around for a while, and when we finally found him, he was short and rude with us. He cancelled the ride when we told him we were in arrivals instead of departures, and Uber had the nerve to charge me for no service!

I tried to contact Uber to get my money back, but they don't have a real phone line for customer support. It was such a hassle to get my money back, and they only offered me "Uber credit" for my next trip. I just wanted my money back, but they wouldn't remove the charge from my card. It seems like they pick and choose who they want to refund, which isn't fair.

I've talked to other people who have had similar experiences, and they were able to get full refunds. I don't understand why it was against their policy to refund my card. It's like they'd rather lose a customer than refund a simple $5 cancellation fee. That $5 cost them close to $200 in lost revenue when we all switched to Lyft and other transportation services instead.

My first Lyft ride was amazing. The driver gave us complimentary water and protein bars, and his car seats were cool massage chairs! I don't think I'll be using Uber again after this experience. There are so many things wrong with the company, aside from stealing money from customers. They seem to value greed over everything else, and that's not a good way to run a business.

If you want to learn more about the toxic culture at Uber, check out this article: https://www.mediabistro.com/employer/blog/news/travis-kalanick-king-hr-fails-finally-ousted-uber/

I have been using Uber for years now, but I am absolutely at my wits' end with this company! It's an absolute joke!

So, I opened up an Uber account years ago and added a picture along the way. I must have accidentally opened up a driver account (I don't drive). After paying quite happily via PayPal or a debit card over many years with no major issues, I wanted to change my profile pic. You know, a nice SIMPLE JOB. Oh nooo! Because I'd opened a driver account, it meant I couldn't change my profile pic? So, a simple solution one would have thought. Get in contact with Uber, explain, and delete the UNUSED DRIVER account. If only things were that simple and common sense was all the rage! Nope, I was told that won't work and to change my profile pic, I'd need to delete my account! Fine, okay, if that's the easiest option, all for the sake of a profile pic, fine, do that! Okay, old account deleted. I then reopened an Uber account all shiny and new, and I could change the pic. Perfect! Then I came to book a ride, all the SAME PAYMENT METHODS. So, I press to book, all looking good, then HOLD WAIT A MINUTE! Payment declined, can't use the payment methods? Goes to check PayPal working fine and bank card working fine. Okay, so try again, still not working. So, I get in contact with Uber to explain, a whole heap of pointless generic messages being sent to me, telling me they were looking into it, can you send a screenshot of what was coming up, etc. I complied and sent the info. So, I then receive a message (where apparently & I quote from Uber's generic pointless comment back?. ?NO RESPONSE NEEDED Why was my payment declined?

Thanks for your message, Lydia.

We're not able to go into detail, but our goal is to ensure that everyone has a positive experience with Uber. This means ensuring that use of the Uber application is consistent with our Terms and Conditions.'

Right, okay, so there's an issue, then surely common sense would dictate TELL THE ACCOUNT HOLDER WHAT THE ISSUE IS SO WE CAN COME TO A SOLUTION AND FIX THE PROBLEM!

So, I've rung the only customer service number there is, only 1, and having to repeat the situation about 4 times! So far and being told the same BS stuff! With no resolve!

I don't understand why there's some secretive "problem" with my account. I've explained countless times, and yet all I keep getting is generic messages that offer zero help or a solution. Then being told it's with the elusive "escalation team," which no one can speak to!

What kind of service is this?! I'm the account holder, and I've been using the same PayPal and cards as my old account, and yet you're feeding me utter rubbish and sending me generic pointless messages that don't explain or help the fact I can't use my Uber account! The amount of time wasted and frustration is a joke! Fuming is an understatement!

It's been like, more than THREE weeks now and I've been told a bunch of times by the Uber peeps that someone from their insurance adjuster's office will hit me up within 2-3 business days. But like, no one has called me yet. My shoulder is still hurting like crazy and I don't have insurance to get it checked out. They're just ignoring me like I'm not even a human being.

So, like, I hit up Uber support to let them know what happened during my ride. The driver was cool and got me to my job interview on time, but when I got in the truck with my backpack and duffel bag, the driver was like, "just put your stuff in the back of the truck." So, I did, but the duffel bag was super heavy and when I was lowering it in, I felt this sharp pain in my left shoulder. It was like something tore and I couldn't breathe for a second. I thought it was no big deal and just went to my interview.

But, like, that night I couldn't sleep because the pain was so bad. I can't even lift my left arm or reach for anything without screaming in pain. I'm homeless and need to work, so I'm freaking out that this is going to mess up any job opportunities I might have. I've been emailing Uber support and they keep sending me the same email saying that an insurance adjuster will call me in 2-3 business days. But, like, it's been almost a month now and no one has called me. The pain is only getting worse and Uber is just hoping I'll go away. Well, if the pain goes away, then I'll go away too!

I signed up for Uber with a sweet promotion that promised me a whopping $2600 in earnings for my first 200 trips. I was pretty stoked about it, but also a little worried that I might not actually get the money I was owed. So, I called up Uber customer service after completing about 50 trips to check in and make sure everything was on the up and up.

The associate I spoke with assured me that I had the promotion and that everything was good to go. But, my girlfriend suggested that I get it in writing just to be safe. So, I contacted Uber again and asked them to send me a message confirming that I specifically had the promotion and listing the terms. They told me that the promotion was based on trips and that there was no time limit, which sounded good to me.

Fast forward to me finishing my 200 trips and not getting paid immediately like I expected. I called up Uber again and spoke with a gentleman who didn't see the promotion at first, but eventually confirmed that I had it. However, he told me that I wouldn't get paid until the promotion ended, which didn't make sense to me since it was based on trips, not time. He asked me to send him more information, so I did, and then I had to call back again to follow up.

This time, I spoke with a woman who confirmed that she saw the promotion and told me that I just had to wait 3-5 days for this type of promotion. I waited, but didn't hear back and wasn't paid, so I contacted Uber again and was supposed to be contacted by a specialist. Instead, I received a reply saying that I wasn't eligible for the promotion anymore because I had earned more than the $2600 guaranteed. This was completely wrong because I had only earned a little over $1600.

I called back again and was told that a specialist would call me, but I never received a call. So, I called back again days later and explained the entire situation for an hour to an associate who was supposed to transfer me directly to a specialist. But, instead, I got transferred to the trips department and then to an accounts and promotions agent who needed more information because she didn't see the promotion.

I sent her the information she needed, but she said it was possible that she could call me back, but couldn't guarantee it. Of course, I didn't get a call back, so I called in again and spoke with a new agent who said he couldn't do anything because the promotion I signed up for said that I had to be signed up "by January 2022". We couldn't agree on what "by January 2022" meant, but obviously it means before or on that date, not after like he was trying to explain.

I was told that I would be called by a specialist, but instead, I received a message in the app from someone who clearly didn't have the full picture. I really want to keep working with Uber, but I can't until this is resolved. I've attached the promotion I signed up with and I'm pleading with them to review the messages I've received to understand that I was promised and assured that I was enrolled in this promotion.

Uber is a ride-sharing service that has been in the news lately for all the wrong reasons. As a female customer, I have experienced firsthand the negative effects of the company's policies. Male drivers are given the power to rate female passengers based on their personal interactions, and this can lead to character defamation and account closure.

I have had several experiences where male drivers have tried to engage me in personal conversations, and when I have refused, they have given me a low rating. This is unfair and unjust, and it is something that Uber needs to address. The company claims that it cannot change ratings, but this is simply not true. They have the power to do so, but they choose not to.

The problem with this policy is that it gives male drivers the power to force female passengers into uncomfortable situations. If a woman does not want to engage in personal conversations, she should not be penalized for it. This is a violation of her rights as a customer, and it is something that Uber needs to take seriously.

I have spoken to other female friends who have had similar experiences, and we all agree that something needs to be done. We cannot allow male drivers to have this kind of power over us. It is time for Uber to change its policies and stop allowing drivers to rate passengers based on personal interactions.

In conclusion, I urge Uber to take action and address this issue. Female customers should not have to worry about being penalized for not catering to male drivers' personal preferences. This is a violation of our rights as customers, and it is something that needs to be addressed immediately. I am willing to testify about my experiences if it means that other women will not have to go through what I have gone through.

In April of 2022, my wife was stranded 22 miles away from our town due to her car breaking down. I only had cash on me, so I walked a mile and a half to the nearest convenience store to purchase a $25 Uber gift card and added it to my Uber cash account. I intended to order a ride for my wife, but she had already been picked up by a friend. A few days later, I decided to use the Uber cash for a ride downtown, but to my surprise, the entire $25 was missing from my account, and there was no record of any ride, order, or purchase.

I contacted Uber support, and to my dismay, I received the worst customer service I have ever experienced. The representative admitted to seeing the transaction showing the money was removed from my Uber cash account, but there was no record of any purchases. They said they needed to escalate it to a specialist team to make it right. I spent hours speaking with these "specialists" through the app or emails, and they promised to refund my money. However, days went by, and there was still no refund. I contacted support again, and they told me the money was refunded, but there was no tracking, and they had no clue where the money went.

I have been speaking with different representatives or specialists every three days for the past five months, and they keep giving me the brush off, saying their special team is working to fix the issue as fast as possible. I have spent well over 100 hours dealing with their reps, and it has cost me more than the $25 they stole from me. As an automotive technician in a Toyota dealership, my time is valuable, and I make a substantial amount per hour. It's a matter of principle, and I want to stop them from stealing more money from us.

Overall, my experience with Uber has been terrible, and their customer service is non-existent. I would not recommend using their services, and I urge others to be cautious when using Uber cash or gift cards. It's essential to keep track of your transactions and report any issues immediately.

Hello my name is Julianna Gore and I'm one of your Uber drivers and I never received any delivery requests hardly ever. I sit up here and watch everybody else come and go and that's all I do mostly and it's not fair or right that they single me out the way they do. I complain everyday about this and they refuse to fix it. So could you please help me

I drove for Uber 2016 and 2017. I was blamed in december 2016 for telling on the hackers that breached Uber (this is in Florida) and I've been stalked and harassed by the government since. Do not use this company for anything. It turns out that the harassment (electronic) began a month after I started driving for them according to my network. Riders damaged my car 5 times $1500 damage and Ubers way of solving this was to send crazy Uber drivers after me and threaten to kill me. I ended up okay for a few months until the breach. Its now May 2023 and I'm still harassed, they've disabled me, killed my dog and bird, I've had to run from the government and their harassment. Sick company, sick drivers. NEVER UBER

I called for a hot from the automated repair shop. The app said the driver arrived. Than I got a message he canceled. I was charged $7.69 for a canceled ride, I ha to search for ever for hlp. The phone numbe is on; for drivers, not customers. Rude rep. You have hav to serch and search to find you hav to go through app for help, no customer contact number. I wnt on social media for help. Also researched online, to find the app the only way to complain. No customer support. Thr drivers are doing what ever they want now, customers don;t matter. I did get a chraged credited. Not refunded, after aot of searching, going through app. I have hd issue lat few times I tried to use uber. No way to update credit card., rides canceled. Uber need a easy customer support contact. I will go else where from now on. I was a regular customer, I am not now due to deteriotating serve.

Called for a rude. Never showed up never called me. Then I was charged .

I trying calling support rude rep for driver on

My no concern about passengers .

He canceled got text than charged $ 7.00 croicks

i was billed 13.99 from bank account ride canceled.

very hard to support on the app , no phone support.

uber cancels than charged the cutomer.

On November 1st 2022 at 2 pm I ordered a ride from 12818 Tournament Drive, Reston, Va 20191 to 8230 Boone Boulevard, Vienna, Va 22182 and the charge was $48.55. This was for an eye doctor's visit and after the visit I was trying to order another ride to take me back to 12818 Tournament Drive but because I was not wearing my reading glasses I made a mistake by clicking the tip section on my app for another $48.55 to the driver. I would like the money refunded to my account since this was a mistake. I asked the receptionist at the eye doctor's office to order me another ride using my app since I did not have my reading glasses on. A driver from Uber came and picked me up later on at a charge of $25.90.

on 10/18/2022 I took a ride on Uber. Trip Uber#9AA4ZJ. I was charged 3 different times - $ 24,95, 23.99 and 47.89. They credited 1 $23.99 the 24.95 was the only valid one. and I was advised after much back and forth with customer service that the refund in question $47.89 was finally going to be issues to me by 10-19-22. I am still waiting and now they won't reply to me. Please help me obtain a refund.

Northland Kia Calgary Alberta, hired an Uber to return me to my home. The time was about 9:15 October 28, 2022. My cell phone came out of my pocket in the car. Kia contacted the driver who agreed he found the phone, but has not call or returned the phone. The phone number he provided Kia is either disconnected or not in service. I believe the drivers name is Victer (or similar) and drove a gray late model car, may be a Kia. I want my phone back.

I have 2 unauthorized charges from UBER. 1 for UC Uber cash in the amount of 100.00 and a Trip for 42.99. Both charges appeared on my bank statement simultaneously on 10/6/22. I reached out to UBER and received an email. Stating, "I’ve looked into this charge $42.99 and $100 and can see it’s from a different account. Our privacy policy permits us to let you know the account shares your first name, along with other similarities as this account".

There is no mention on how to reverse these unauthorized charges back to my account. My first name on UBER is C. I only have 1 UBER account. My credit card on file with UBER should never be the same as another persons account. Last time I have used UBER-ride was September 20th, 2022. Please find attached my trips activity, my Wallet-UBER cash and the response I received from UBER support.