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Lycamobilecustomer service

1

I want to transfer my optus number to lycamobile but i was unable to do online registration of my new lycamobile sim as my id proof (indian passport)has no 60 points.i called to costumer service many times to help me.everytime different person pic the phone and has different opinion as;- send us email, we can't use email, put ur sim on 1st port, get number and call but none of them help me to transfer my number..i was waiting for more than 1 week to transfer my number. but now i think i have to continue with my same provider as they are very helpful not like lycamobile..

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