bad customer service
I wish to lodge complain about my charges during the time i was in paris on the 7th to 11th of may 2010. I feel so cheated about this. I called the customer service about the first over charging and he told me the amount will be refunded, all to get back to london today and i was told that charges for roaming is 2. 18pounds per minute, i cant believe this. This is not my first time of going on roaming the normal charges is always 37p to call and 17p receive. I cant in my wildest dream think that i will be paying 2. 18pound per minute within europe without the any proper information. Even, t - mobile and other network subscribe to. I used to be a fan of lyca mobile and you can check it through my account but now i feel so cheated and i feel i have been miss led. Anyway my complaint ref number is 2227969 and my number is [protected]. Hearing from you will do me a lot of good and i really wish to take this compliant further
The complaint has been investigated and resolved to the customer’s satisfaction.
![Bharat Sanchar Nigam [BSNL]](/images/business/48-48/120572/bharat-sanchar-nigam-limited-bsnl.webp){kind=small}
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