LuLu Hypermarket review: samsung note 10 plus smn976q
The complaint has been investigated and resolved to the customer’s satisfaction.
The company left an official comment on this complaint.
date of the incident:25-1-19 about 0900hr pm
my telephone no [protected]
discription of the incident:
i bought the mobile yesterday night and when the y explain for me the feature of the mobile its dual sim card but when i open the set at home its only one sim card and its expensive by 4000 dh i took long time to collect this money and to buye the mobile, i paid alot to be satisfied as customer but im disappointed.
i paid to get good feature but why i was given the wrong mobile?
resolution:i want to get dual sim card as i request and paid for
Hello Tahani, we apologize for the inconvenience, kindly send a detailed e-mail of your issue with bill copy and warranty certificate along with your contact details and the branch where you purchased the mobile phone unit to customerservice@luluhypermarket.com so we may contact you at the soonest. Thank you!
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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