CB Airlines and Air Travel Lufthansa Complaints #2-21

Lufthansa review: Seating accomodation & itinerary

Tiffany Elston of US

Jun 04, 2026 9:26 pm UTC

Verified customer

Featured review

We purchased tickets in November 2025 from San Francisco to Skopje, North Macedonia. We purchased early so we could get a flight with one layover. On 5/11/26 I received an email saying they were changing the schedule (original departure 2:40 pm, now 9:05 pm) and added a layover. Our only option was to accept or get refunded, it's too late to buy new tickets at a reasonable price so we had no choice but to accept.

Then I contacted them about a seating accommodation due to a medical condition. I was told to get a doctor's note and send it to their documents team. I did that and received an automated message to contact customer service. Upon doing so, I was told that my letter was 'invalid' with absolutely no information. I was told I could email again and dispute the decision. I did that 3 more times citing they are in violation of the Air Carrier Access Act (ACAA). I kept receiving automated replies to contact customer service. Again, customer service told me it's not valid I would have to pay $53 x 5 flights to ensure I had an aisle seat. I will never fly with Lufthansa again and will be filing a complaint.

Claimed loss: financial compensation for the egregious change to our itinerary and my requested seating accommodation

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Lufthansa Contacts

Lufthansa phone numbers

+49 69 867 99400

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Germany

+43 120 609 2773

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Austria

+41 22 761 4522

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Switzerland

+34 910 900 700

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Spain

+39 2999 539 20

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Italy

+33 387 130 113

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France

+352 34 2080 8063

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Luxembourg

+32 2700 6452

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Belgium

+31 70 770 9396

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Netherlands

+44 15 1237 3300

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United Kingdom

+45 433 14 889

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Denmark

+47 230 249 69

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Norway

+30 21 1198 6230

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Greece

+1 (954) 635-4549

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USA

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Lufthansa address

Lufthansa Aviation Center, Airportring 21, Frankfurt am Main, 60546, Germany

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Nov 01, 2026
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