We purchased tickets in November 2025 from San Francisco to Skopje, North Macedonia. We purchased early so we could get a flight with one layover. On 5/11/26 I received an email saying they were changing the schedule (original departure 2:40 pm, now 9:05 pm) and added a layover. Our only option was to accept or get refunded, it's too late to buy new tickets at a reasonable price so we had no choice but to accept.
Then I contacted them about a seating accommodation due to a medical condition. I was told to get a doctor's note and send it to their documents team. I did that and received an automated message to contact customer service. Upon doing so, I was told that my letter was 'invalid' with absolutely no information. I was told I could email again and dispute the decision. I did that 3 more times citing they are in violation of the Air Carrier Access Act (ACAA). I kept receiving automated replies to contact customer service. Again, customer service told me it's not valid I would have to pay $53 x 5 flights to ensure I had an aisle seat. I will never fly with Lufthansa again and will be filing a complaint.
Claimed loss: financial compensation for the egregious change to our itinerary and my requested seating accommodation
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