Lol.travel
reviews and complaints

There was no indication on Lol that resort fees would be payable when we arrived. We paid in full for the accomodation only to find out we needed to pay a further $360 once we arrived -an additional 50%. Lol was the only booking agency that did not have the additional fees and, although they were more expensive than booking directly with the hotel for the the room, Lol had no additional resort fees indicated that would be payable. Directly booking would have been $5 more expensive per night including the resort fees. Lol told us to check out and show the receipt, show them the receipt of the new hotel and then they would refund our stay minus the first day. The manger of the hotel agreed that this would be OK. We moved hotels as we could not afford the extra fees and found cheaper accomodation. Now Lol are refusing to give the refund, stating that in the fine print it is indicated that there may be extra fees when you arrive and that they never give refunds. As a result of following their instructions, now we must pay for 2 lots of accomodation. This web site is misleading, do not use.

I booked with lol.travel and they didn't tell me they were gonna charge me an extra $1000 for no reason. It was really frustrating and made me feel like they didn't care about me as a customer. When I tried to give them feedback, they were really rude and didn't want to listen. I wouldn't recommend booking with them if you want to avoid unexpected charges and poor customer service.

I booked a flight on lol.travel this morning and I gotta say, I was pretty impressed. The website worked like a charm and the prices were pretty good too. I mean, I'm not made of money, so I'm always on the lookout for a good deal.

Anyway, I was a little worried that it might take a while for my flight to show up in my American Airlines app, but I was pleasantly surprised when it only took about 2 hours. That's pretty quick, if you ask me.

Overall, I'm really happy with my experience on lol.travel. The website was easy to use, the prices were competitive, and my flight showed up in my app in no time. I'd definitely recommend giving it a try if you're looking to book a trip.

I recently used lol.travel to book a trip and I have to say, I was pretty disappointed with my experience. At first, they showed me one price for my trip, but when they charged my credit card, they added on some extra fees that I wasn't expecting. I tried to get in touch with their customer service team to ask about it, but they didn't answer the phone and when they finally did, they hung up on me! It was really frustrating and made me feel like they didn't care about my business at all.

To make matters worse, when I tried to bring up the extra charges with them, they denied that they had ever charged me more than what they originally quoted. It was like they were trying to gaslight me or something! I don't appreciate being lied to and I definitely won't be using lol.travel again in the future.

Overall, I would say that this company is pretty shady and not to be trusted. If you're looking for a reliable travel booking service, I would recommend looking elsewhere.

I wouldn't recommend using lol.travel for your travel needs. We booked a two bedroom apartment, but when we arrived at the hotel, they only had us booked for a basic room. It was the smallest room in the entire hotel, and we were a family of four. We were disappointed and frustrated that we had to cram into a studio room with a cot. When we contacted lol.travel, they admitted to their mistake but only offered us a measly 50aud credit. It was not enough to make up for the inconvenience and discomfort we experienced. I suggest staying clear of these guys and finding a more reliable travel agency.

So, we decided to book a room at Lol.travel. We were looking for a studio suite, and the sales cart took us straight to the payment page. However, we noticed that there was no place to confirm the room type before we paid. We went ahead and paid anyway, hoping that we would get the room we wanted.

Unfortunately, when we received the confirmation, we realized that we had been booked for a standard size room at the studio rate. We immediately called customer service to correct the mistake. However, we were told that it was our fault for not confirming the room type before we paid. We were disappointed that we had to settle for a standard room instead of the studio suite we wanted.

We then asked to cancel the reservation, but the customer service representative hung up on us. We were shocked and frustrated by this unprofessional behavior.

Overall, we would say that Lol.travel is a risky choice for booking your travel accommodations. The lack of confirmation options and the unhelpful customer service make it difficult to trust this website. We would recommend looking elsewhere for your travel needs.

Hey guys, I just wanted to share my experience with Lol.travel. Let me tell you, it was not a good one. I booked my ticket with two bags, but when I got to the airport, one of my bags was only booked to the halfway point of my journey. Can you believe it? I tried calling their phone number a hundred times, but no one ever answered. It was so frustrating! Eventually, they admitted their mistake, but they never refunded my money. I was so disappointed. Honestly, I would never recommend using Lol.travel. They're just not worth the hassle.

I had a really bad experience with Lol.travel. I wouldn't recommend them to anyone. When the coronavirus pandemic hit and my flights were cancelled, they told me that I couldn't get my money back from Iberia, and that I could only get vouchers. They said that this was Iberia's policy. But I had another flight with Iberia that was booked and cancelled by Supersaver, and they contacted me and asked for my bank account number so they could refund me. That's how a professional travel agency should work.

Lol.travel is a terrible company, and I will never, ever deal with them again. Luckily, European customer service is now taking care of my case, so I should be able to get my money back one way or another. But it's really frustrating that I had to go through all of this just because Lol.travel didn't want to help me.

This company is the absolute worst when it comes to customer service. I've never experienced anything like it before. They won't refund my money, even though I had free cancellation. I had to do all the work myself to get my refund. I booked a few different hotels, and every single one of them gave me my money back except for this company. It's ridiculous.

When I called to ask about my refund, the operator started yelling at me. Every time I call, he says he can't do anything to help. I had to call the hotel myself and get them to write an email saying they would give me a full refund. Even with that, this company still won't give me my money back. They're greedy and don't care about their customers.

It's no wonder that so many people have given them bad reviews. I would advise anyone to stay away from them. They're not worth the hassle. I'm now going to have to take this to fair trade to try and get my money back. It's a shame that it has to come to this, but I have no other choice.

I just wanted to share my experience with lol.travel. I saw an advertisement for a hotel room at a great rate that included free parking and was refundable. I thought it was a great deal, so I booked it. However, when I received my confirmation email, it said that the price did not include parking. I was confused and contacted lol.travel about the discrepancy. They told me that it was not their fault and that it was the third party's job to ensure that the information on their website was accurate.

I decided to call the hotel directly to clarify the situation. The hotel told me that they did not know why the website said that parking was free in four different places. They also informed me that the resort fee was actually $33.75, not $25 as stated in the voucher provided by lol.travel.

When I contacted lol.travel again, they offered me a 20 Euro discount on my next hotel booking if I kept the reservation and checked out. However, if I wanted to cancel the reservation, they warned me that it could take up to two months to receive a refund. Meanwhile, the rates for other hotel rooms were increasing.

To make matters worse, lol.travel arbitrarily modified my existing booking on their website without my permission. I was not happy about this and decided to cancel my reservation altogether.

If you are considering booking with lol.travel, I would advise you to be cautious and double-check all the details before making a reservation. It's always better to be safe than sorry!

I recently purchased tickets from lol.travel and unfortunately, my experience was not a positive one. The biggest issue I had was not knowing who was responsible for my tickets and what would happen if something went wrong. The flights were operated by three different airlines that did not collaborate with each other, which made it difficult to determine who was responsible for any issues that arose.

One of the main problems I encountered was not receiving the correct check-in numbers to complete the online check-in process. This caused a lot of stress and anxiety throughout my journey because I was unable to confirm my connection flight at the first airport. The airlines did not work together, which made it even more challenging to navigate the process.

Another issue was that I was sold a flight with a 35-minute connection in an airport that had no transit zone. This was clearly a mistake on their part, as it was impossible to get out of the plane, leave the airport, check-in, go through security, passport control, and board the next flight in such a short amount of time. To make matters worse, the check-in closed half an hour before the flight, leaving me stranded from the start.

As expected, I missed my connection, which caused a lot of stress and frustration. There were no other flights available that day, so I had to find a hotel, get to town, and find food while pregnant and sick. The only customer service I received was a dismissive "it's not our fault" response, which was incredibly frustrating.

In the end, no one was responsible for my situation, and I lost 24 hours of my time, spent an additional 150 euros, and had a small baby waiting for me at home. It was a terrible experience, and I will never deal with them again.

ty. Lol.travel is a total scam. They just want your money and then they disappear. They don't even give you a receipt or send you an email. All they say is "buy". It's really sketchy and I wouldn't trust them at all. If you want to stay safe, stay away from Lol.travel.

I gotta say, I had a pretty bad experience with lol.travel. They just don't seem to care about their customers at all. I tried calling them a bunch of times, but they never picked up. And when I finally did get through, they didn't even bother to help me out with my problem. It's like they don't even care about their customers. It's really disappointing, you know? I mean, I paid good money for their services, and this is how they treat me? Not cool, lol.travel. Not cool at all.