The complaint has been investigated and
resolved to the customer's satisfactionResolved LoanCare — will not post payment
resolved to the customer's satisfaction
Loancare took over servicing our mortgage loan on June 1, 2019. GreenTree was original mortgage company, then Ditech when GreenTree filed for bankruptcy. When Ditech declared bankruptcy Loancare took over with payments to them beginning June 1st. Our bill pay sent payment to Loancare on May 28th for our June 1st payment. Started receiving phone calls in August stating our payment was past due. My husband has returned every weekly phone call from Loancare since August. In September received a "ticket" giving us access to the research department. We contacted our bill pay service whom sent the research department the tracking information showing Loancare received our payment on May 28th which should have been posted for June's payment. Loancare research department replied to us within the 5 day period. They sent us an amortization statement which did not show May 28 payment. Research department replied we needed to contact mortgage company. After the next phone call from Loancare my husband asked for a supervisor call back, as finally instructed by customer service. Supervisor identified as Oz called on October 18th, said he would open new ticket to research and we would letter in a week. Never received letter. Another late payment phone, another supervisor call back from Chris this time and received 2 phone calls this week plus letter stating our payment is late and we owe late charges. Any information on what we do next would be greatly appreciated.
Thank you for your interest
The complaint has been investigated and resolved to the customer's satisfaction.