The complaint has been investigated and
resolved to the customer's satisfactionResolved Loan Care Motgage Co. — crappy & misleading customer service
resolved to the customer's satisfaction
After refinancing my home and setting my escrow account up, I received nothing from them (Loan Care...see other complaints about them) by phone or mail.
No statements, no paperwork, no temporary vouchers. Through hours of research, I found my loan number, and their mailing address. Sent them off a check with my loan number on it. 2 weeks later I was sent to a collection agency! With late fees of course. They claimed they never received the check. Then I was told my next payment was due in two weeks for the next month or it would be late too.
I told them I sent payment prior to the due date to the address above. Bank records indicated it cleared prior to the due date. DO NOT DO BUSINESS WITH THIS COMPANY! FLEE WHILE YOU STILL CAN!