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Lloyds Bank

Lloyds Bank review: Customer service

M
Author of the review
8:45 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Hi,
I have been a Lloyds customer since 1976 when I joined the Royal Navy. More recently, I also held a business account with you when I ran my own company, Tip Top Training Ltd.
In 2026 I am going to be the recipient of a large inheritance, which I had intended to invest with your bank, with your advice.
However, my experience with Michaela Burton at your Swindon branch this morning means that, instead, my wife and I are actually going to close both of our accounts.
Having stood in line, at the one counter open, for over 20 minutes with no movement, I politely asked Ms. Burton if they could perhaps open another counter for customers. I felt that was quite reasonable as there were about 6 staff milling about.
Her condescending tone and her statement that she had no-one who could work on that counter was astounding. When I asked if perhaps she could drop onto the counter for five or six minutes to clear the queue, you would have thought I asked her to clean a blocked toilet.
In my opinion, she needs training in Customer Service, Emotional Intelligence and even just basic Supervisory Skills.
Please send me the process for closing our accounts,
Regards
Shaun Topham

Desired outcome: Apology.Manager re-trained.Clos our accounts.

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    25 Gresham Street, London, England, Greater London, EC2V 7HN, United Kingdom
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