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1. I have called your help line 3 times and each time they say they have fixed the problem. They removed one of my optional numbers, namely my Portuguese one which I use outside the UK and despite putting credit on my phone, it still doesn't work.
2. Unable to look at my account apart from when you connected me, I noticed £8.99 is being taken from my account from Amazon, when I have never set up such a payment
My email address is [protected]@gmail.com. Allan Byrne
Claimed loss: Ten payments of £8.99, maybe 11 now.3 long distant phone calls totaling around £5.00
Desired outcome: My Portuguese number reinstated and my money from Amazon refunded.
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Escalate to higher-level support; frontline staff is incompetent. Report unauthorized payment as fraud through the bank’s disputes team.