SUBMIT A COMPLAINT

Living Spaces Furnituretv console delivery of damaged product

1

Service Order # SO-[protected].
Customer # C-[protected]
Annabelle Black 70 inch TV Console
On December 6th 2017 at 1;00 pm your delivery personnel delivered and improperly assembled and damaged Annabelle 70 inch TV console to 29009 Smooth Sailing Ct. Menifee, CA 92585. (See attached Photos and video). Please come and get your damaged furniture as soon as possible, as we will never again purchase furniture from your stores again. Items installed improperly or damaged;

1. Left side doors installed unevenly.
2. Shelf does not have support brackets installed in left rear or right front.
3. Giant scratch inside left rear cabinet where missing shelf support bracket should be.
4. Customer service was extremely poor and unresponsive to our complaint essentially blaming the custom for accepting the delivery. The delivery was accepted by an 85 year old man with poor eyesight and a broken hip. I promise you if I had been there I would have never accepted this item. (See Video)

tv console delivery of damaged product
tv console delivery of damaged product
tv console delivery of damaged product

Responses

  • Sh
    Shaun R. Dec 07, 2017

    Hi Scott.

    Appreciated reading your complaint.

    The reason for accepting or not accepting delivery on a particular purchase should never be taken lightly. When you authorize someone to take delivery on your behalf, you're basically giving them power of attorney. Because one cannot control an item after delivery, signing for a product is the same as accepting the condition.

    Contact a place called Hoke's Interiors out of Murrieta. Phone number (951) 691-6173. They (He) can correct any slight imperfections you have noticed after the fact.

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