CB Retail Stores Liquor Control Board of Ontario [LCBO] Complaints #82-101

Liquor Control Board of Ontario [LCBO] Reviews and Complaints

Liquor Control Board of Ontario [LCBO] review: rude, miserable unprofessional employees ( 1 comment)

Monique Caron of Orléans, CA

Nov 18, 2019 6:34 pm UTC

I have frequently purchased at this location. The employees need to have an update on customer service. More training is required. Stocking should be done on down time and customers should not have to get out of the way because they need to stock. If you don't they will run you over. Cashier was unfriendly. Please or Thank you not said or even a Have a nice day would of been nice. I have worked in customer service for over 30 years. I realize some days are not enjoyable but they need to suck it up and deal with it. If the employees at this location do not enjoy their job they need to move on. There are hundreds of people who would love to work there with half the pay. Also you need to get rid of the chairs at cash desks and no drinking coffee ect. It makes me feel that i am interrupting their coffee break!

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cplcbo

London, CA

105 comments

cplcbo of London, CA

Jan 10, 2020 11:35 pm UTC

Verified customer

Greetings,

Sorry this occurred to you. Stock is always put out via blue carts, and is done at all times. Sometimes though stores are short staffed or extremely busy.

Regarding the politeness of staff, helloLCBO is the first-point of contact for internal and external LCBO customers seeking customer service and support. helloLCBO supports several channels of communication by phone, fax, email, live chat and our multi-channel support portal helloLCBO.com. Go to www.hellolcbo.com and feel free to file a complaint.

Regarding chairs at cash desks, this is totally allowed as some staff have medical issues and cannot stand for long periods of time. Please respect this. Also coffee is not allowed at cash, only clear bottles of water.

Thanks for choosing the LCBO.

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Liquor Control Board of Ontario [LCBO] Contacts

Liquor Control Board of Ontario [LCBO] phone numbers

+1 (800) 668-5226

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+1 (416) 365-5900

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Liquor Control Board of Ontario [LCBO] emails

infoline@lcbo.com

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Liquor Control Board of Ontario [LCBO] address

1100-1 Yonge St., Toronto, Ontario, M5E1E5, Canada

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