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My husband Brian just got Medicare on Dec. 1, 2015 he called Crystal at the Reading, Pa office to order his supplies when she told him that he needed to see the Respiratory Dr. On March 16, 2016 we seen Dr Mariglio in Wyomissing, Pa He put a request in for a new machine and new supplies because my husband told him how he has to TAPE his mask and hose together for 3 months now while he waited to get insurance. My husband is not sleeping well because of not having a right machine and supplies . On several occasions he has contacted Crystal - she either says "they are checking into it" or She just doesn't return any of the calls. On April 4, 2016 my husband talked to a Lisa she told him the New machine would arrive along with his supplies and someone would call him to walk him thru the use of the machine. Well Thursday the 21st of April he received his new machine but that was it . He has been calling and leaving messages for his supplies (because the tape no longer wants to hold) and again no call back for two days now and still no supplies ! ! ! He goes back to see Dr. Mariglio May 6, 2016 for a follow up and he is still not using the machine ! The local center he has been calling is [protected] and Lisa's phone number is [protected] ext. 23005 my husband left two messages yesterday April 21, 2016 and again no call back ! All my husband would like is his Full Face Mask ! We are considering filing a complaint with Medicare and looking into going with another company if your people do not want to help us ! After all I'm sure they are getting their much needed rest . We would greatly appreciate to hear something or we will take our business else where. Thank you Disgruntled Brian Lord

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