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Lincare Holdings
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Lincare Holdings
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356 complaints
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Lincare Holdings - rude employees, poor response times, disorganized information gathering

Terrible customer service! Rude service providers!
For a company that deals with cpap machines in volume, why on earth would they not have any units on hand to fulfill patient rx?
This office is extremely unorganized with handling paperwork, and thinks nothing of being i. Nappropriately rude to the customer.
My physician sent an order for a replacement cpap unit on the 6th of this month. It is now the 23rd. They misplaced the order and chose to lie to me; telling me the doctor had not sent the request. When checking with the dr., it was confirmed and proven the order was completed on the 6th.
I have been waiting nearly three weeks for a replacement machine — or for someone to even contact me from the lincare office.. The communication skills in this office are atrocious. Contacting the evansville facility several times, there appears to be a pattern of behavior: ineptness. Their repetitive excuse is they have no paperwork, nor do they have any machines on-hand, others are waiting for a machine; they will get theirs first.
Finally, today (The 23rd), it was acknowledged they have the prescription (And have had it for over 20 days...) I let them know I did not appreciate the unnecessary delay due to their disorganization.
When I asked why I could not be added to the list in an earlier que because of the original rx order date (Remember, they lost the rx within their own office), I was asked "why do you think you should get one before anyone else?" what!?!?
I am now at the bottom of their wait list due to their terrible organization, buck-passing, rude service providers.
Lincare: please provide your employees with *profession development* on the art of customer care, communication, and organization.

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6:12 pm
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Workers never bothered to call me back twice after saying they would. Kept insisting they had faxed a release which the other company said they never got. I had a relative fax the other company and they received it right away. It was obviously never faxed from Lincare. There now has been a five day delay for my 88 year old mother in receiving her oxygen. If...

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5:42 pm
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Lincare Holdings - slow service

I had a nebulizer delivered to my home for respiratory care after contacting an illness. The medication was supposed to arrive the next day. Two days later, still no medicine. I contacted the company and was told the office is closed until next Monday, so that means at least four more days without the medication. Why would this business be closed on a business day (Friday)? I asked the answering service that if there was a way to get the medicine to me quicker but she apologized and said I would have to wait until their office is open for business on Monday. I've only been doing business with this company since Wednesday and already I've lost confidence in them. My advice, if you need respiratory care, ask your primary care facility to go to another source if possible.

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1 comment
K
Jul 19, 2015 6:02 pm

Hey why worry about customer service when you can do meth with Brenda in their Modesto, CA location and grab her breasts!

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I personally witnessed the "seasoned" respiratory therapist verbally abuse patients on a daily basis. She was despicable in her comments toward them after phone calls and as they left the building. The "area manager" did nothing to stop this behavior when it was brought to her attention. The respiratory therapist's behavior was imitated by a customer...

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1) I was hired by the “Area Manager” Shannon McDaniel, who advised me that the “Health Care Specialist” Shelly Saltink would be training me (as she was the only other Health Care Specialist working for this particular location). I am a Registered Respiratory Therapist. Shelly is a Certified Respiratory Therapist. This is only relevant because Shelly made it...

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2:48 pm
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My name is Raul E. Moreno. Last May, while in the Military stationed at Ft. Drum, NY, I contracted Pneumonia and I was taken to Samaritan hospital. A Nebulizer was deliver to me at the hospital by Lincare. The person NEVER told me that it was a RENTAL. I was Medically retired last October and I move to South Carolina and of course, I brought the equipment...

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The first appt was cancelld when they called at the app time to tell me he was going to be 2 hours late i reschedule then he was 30 late which was ok but i requested an extra long hose extra filters and a nasal mask and a chin strap he came with a duffel bag an only had 1 nasal mask which didn't fit right the air wass hitting my eyes he said thats all i...

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8:06 pm
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Lincare Holdings - dangerously inept

Family member left rehab with a feeding tube unable to take anything by mouth. Lincare was supposed to deliver two cases of Jevity supplement and a hospital bed. Neither arrived for five days and several phone calls from me, the rehab social worker and a speech therapist after he came home. Fortunately the rehab supplied us with Jevity when I told them we were still waiting although it wasn't their responsibility.

Eventually he began to run out and the process of endless phone calls and confusion began again. For three days I went in circles with them at 3 or 4 different numbers (they just kept telling me to call rep A who would say to call rep B, who would say to call rep C, then refer me back to A) . Finally on day three I learned they hadn't even contacted his insurance yet. At that point I had to give up and begin looking for suppliers to buy it out of pocket as he was nearly out and this is his only source of nutrition (which I stressed to Lincare again and again but it apparently it didn't mean anything to them).

After another long series of phone calls I found someone to buy it from. I also found another company called Medline who were able to set him up in a matter of minutes and one phone call. They say they will be able to get in touch with insurance and deliver several cases in two days. We'll see what happens but I certainly found their customer service to be 100% more efficient and professional. I encourage you to drop Lincare as soon as possible if you value your physical and mental health. Medline 1-800-MEDLINE (1-800-633-5463)

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2 comments
K
Jul 19, 2015 5:40 pm

Maybe they are doing crystal meth with Brenda from Modesto, CA and letting the docs feel her boobs (she is very proud of this!

K
Jul 19, 2015 5:39 pm

Keep complaining and telling the truth about Lincare until they go out of business!

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10:34 pm
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Family member left rehab with a feeding tube unable to take anything by mouth. Lincare was supposed to deliver two cases of Jevity supplement and a hospital bed. Neither arrived for five days and several phone calls from me, the rehab social worker and a speech therapist after he came home. Fortunately the rehab supplied us with Jevity when I told them we...

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5:47 pm
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My husband has been a lincare customer for many years and a customer of Liquid Oxygen that his doctor ordered. We had to make an emergency trip to Ohio so on the 4th of August my husband called to get the small liquid oxygen tank for the car. "Kim Perrido" told him he could not get it filled in Ohio because the Medina Lincare did not do liquid oxygen...

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With the exception of a few workers (Most of whom have left the company) lincare has been a source of misery to me, , not the wonderful health care providers their website glowingly Describes! I have been lied to, threatened with confiscation of my concentrator, & held up for cash& credit card numbers when their book keepers were at fault. (Of course i wa...

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12:24 pm
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My son is a longtime lincare patient. He has received his formula, g-tubes and supplies from enteral central for years. I am utterly and completely frustrated by lincare and enteral central because their phone system does not work correctly. My phone rings, I answer, there is silence and then a beep letting me know they've disconnected. The same thing...

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10:54 am

Lincare Holdings - refused service

I've never had a medical company actually refuse me service, but this company did. I have used them since 2001, and when I moved to the Abilene location, they could not locate my records. I use a machine to breathe, and I do have health insurance. This company simply refused to do the work necessary to update my records. I have my own copies of my medical records, and they refused to even look at them. If you are using medical supplies to stay alive, this company will not be there for you when you need them most.

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1 comment
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Aug 05, 2014 11:26 pm

As a nationwide company, the law agrees to only keep track of accounting in cash sales if patient has no insurance. Lincare is only required to proof of sale, not gathering specific documentation for insurance sales. A cash sale is a exchange of product and goods services and revenue for the company. Sorry maybe check into a Obamacare Health Services...

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12:38 pm
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Horrible experience, horrible service. Worked with them attempting to get an o2 concentrator that would be acceptable for a resident traveling across country by air. Faxed them all they requested, spoke to at least two of their reps on the phone regarding where the resident was and where she was going. I left on vacation, came back and found out that they...

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10:09 pm
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Lincare Holdings - incompetent, profit before safety culture

I am a nurse and my 93 year old father had pneumonia. His MD ordered nebulizer with albuterol. Lincare called in afternoon on a Thursday. Didn't bring nebulizer until late Friday. Didn't have the medication and wouldn't order until they had credit card info. They already had Medicare info on Thursday. My mother said she would get med from drugstore and they insisted she wait so she wouldn't have to pay $5. I found out late Friday that it was a common drug easily available from drugstore. (Lincare shipped from Florida - Dad in NJ). I got medicine Sat am from Drugstore. Lincare's package arrived on Monday. Managers spoken with - no apology. No medical background (rep said she had "two weeks training"). Father missed 1.5 days of treatment because if their negligence an unethical behavior. Better Business Bureau rates with a F grade. Their own employees complain about unethical and dishonesty of company ( see Indeed.com). They have been fined 10 million dollars for giving doctors kickbacks. Do Not Use this company. They are dangerous.

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3 comments
M
Sep 15, 2014 3:41 am

May peace be with you, my Lord, Mrs. Joy of loan lenders, we
do
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contact us via email: [email protected] and make the
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APPEAL ...
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regard,
mrs joy

S
Jun 11, 2014 6:21 pm
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I paid off my bill and they send me a notice to get my financial status. I have my lawyer on standby.

D
May 26, 2014 7:24 pm
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I have been with Lincare for over 7 years. I was without insurance for 2 years and had to pay for everything out of my own pocket. Now I have insurance and they want me to go to my doctor and get him to send them a fax saying i need the supplies i have requested. When you are on a cpap machine it is forever not for a while. They should have just looked up my prescription and ordered my supplies and sent them to me. They are a very hard company to deal with. I think most of the people that work for them are very inexperienced. And they just dont have a clue as to what they are doing. If my isurance would cover for another company I would go with them. I like to work with professionals in the medical field not with someone who just shoots you a lot of crap just to get you to shutup. Sorry I dont shutup to easy.

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11:22 pm
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Lincare Holdings - over a year and now an invoice

I went for a sleep study and then to a local Lincare office to get a Cap machine. This was back in February 2013. I have coverage with two insurance companies so I thought I was covered. Well today March 3, 2014 I get the mail and guess what an invoice from Lincare for my visit over a year ago. Never a word, nothing from Lincare until today. Today I get an invoice from Lincare for over $500. Needless to say I was shocked. No notice that my insurances hadn't paid, or that I owed them anything, no explainations, no nothing. I thought my insurance had covered the bill.
This is a bunch of xxxx.

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11:19 am
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I am a former delivery person (Service Rep.) with a PA LINCARE office. Great concept, nightmare of a group. Shorted patients, questionable racism, slave drove employees, under educated management, patients visited by non-medically trained personnel, 80-100% employee turnover... I had to quit for moral reasons. Email me for info. It's criminal what goes on...

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Lincare Holdings - customer service rep

As a nurse, calling Lincare as a favor to the patients family I do not feel that a customer service representative should be rude and condescending in any way. This was how I was treated. The woman questioned my competence when clearly it was her lack of competence that was the issue. She demonstrated terrible communication with her peers, which is why every time I call it becomes exceedingly more frustrating. Therese, tries too hard to appear smarter than the caller. Never want to deal with her again. It shouldn't be that hard.

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Mar 09, 2014 7:42 am

Still waiting for that order we placed back in January. Lincare has incompetent employees. Anthem was far more organized!

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5:38 am
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Lincare Holdings - billed before receiving supplies/slow delivery/botched order

I ordered supplies January 2, 2014 including a CPAP mask that I urgently needed since my current mask has a leak and is unusable. I called their number (888)544-2715 and left a message that I need a new mask, filters, and hose. I have yet to receive anything from them other than a bill for the filters. They don't have a website and their local office in Ogden was moved to Kaysville so the only way to place an order is by leaving a message since nobody is able to directly answer calls for orders. I called This past Monday (January 13, 2014) at the same number and waited for an operator to speak with and check on my order. He checked my records and determined that they sent out the filters and I should get them any day now but the hose and mask weren't ordered and a lot of times they don't get the complete order from the recording so he placed an order for the mask I urgently needed and after mentioning that I need it fast, he said they will ship it UPS and it should take 3 days to arrive. Yesterday (January 17th, 2014) I receive a bill for the filters that so far I haven't received. In the past I had few problems other than the automated calls every 2 months trying to get me to order new supplies when I don't need any supplies or the inconvenience of having to call and leave a message for them to send supplies and receiving no confirmation that they received my order. Unfortunately Ogden, Utah lacks any quality CPAP suppliers and I'm hoping my physician can refer me to another company who at least has a website I can order from and receive confirmation that my order was received. Hopefully my insurance company will cover orders for supplies from National suppliers on line since Ogden lacks any decent companies for CPAP supplies. So for over 2 weeks, I have been unable to use my CPAP machine since 1) They screwed up on my order and had to order my mask separately after I called to check on the order 11 days later, and 2) whoever they use to ship supplies is either slow or they haven't really shipped anything yet except my portion of the bill through the US Mail after my insurance pays. Since my insurance company hasn't received a claim yet, I wouldn't be surprised if they haven't shipped my supplies at all and are waiting on my insurance company and me to pay before they ship anything. It is amazing that a company doesn't have a website to order supplies these days or at least a live person who you can leave an order with! If they are going to have customers leave a message, perhaps they should have someone call to confirm that they received the order and make sure they received the entire message of items needed and tell customers how long it will take. It would really be nice if they had a supplier deliver supplies especially when someone has a leaking mask and is unable to use their CPAP machine until they receive a new mask. I'm tempted to order a mask online and pay full price since I am sure it will be a couple weeks before I even receive my mask since they had to order it separately because they screwed up my order.

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7:06 pm
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This company has the worst customer service I have ever seen. I will call and ask for a person, they are always too busy or gone and they take a message to have them call back. They never call back. I'm not talking hours, but days before I finally call them back and tell them how many days since I called last. Then they finally get someone to talk to me...

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