Lincare Holdings review: false data

Dear Sir: Got a new machine a year ago September 2014 from Lincare. Now I checked with them September 2015. They claim I have not received and mask replacement or C-PAP supplies, because I do not have an RX on file. If this is so, how did I get a new machine last year? Sincerely, Felix Polz LT COL, US ARMY (Ret) 867 S PHELPS DR APACHE JCT, AZ [protected] Email: [protected]@verizon.net