Light In The Box
reviews and complaints

I ordered a dress Size 4, and size 4 (US) is what I wear consistently. When I received the dress it was sized too small. When I tried to return it because the sizing was inconsistent with US sizing (not standard), they refused saying it was "made to order," even though I did not provide my measurements and ordered a standard dress available on their website. They refused my return and offered me a 10% discount "coupon" for my $161 dress I cannot wear. They said the item is "made to order" and cannot be returned, yet their Return FAQs does not list wedding attire as non-returnable.

I can't even look up my order on their site or create a login, because their security/login system does not work. I tried to register an account, but the username and password I set up does not work. When I could not sign in, I clicked "forgot my password" and never received the password reset email. Essentially, I cannot contact them because I don't have a login or account. I can't even look up my order. There is no phone number to call for service.

To get my money back, I will have to charge it back on my credit card. This company is cheaply made goods that are too small, and they don't intent to help you once the item is shipped even if the wrong sizing is their fault. Do not EVERY order from this company as they are trying to take your money and provide an inferior product that you can't wear because the sizing is wrong and nothing can be returned.

I ordered 6 assorted style of wraps for a wedding .

They took 4 weeks to arrive ,

The main problem is that the quality is absolutely awful. The fabric is cheap, tacky and plasticky. It does not drape at all and the colours are nothing like was shown. They feel like Uber cheap bits of curtain netting.

I filed that I wanted to return the items and have received nothing but We are sorry you are not happy. This is a lot of money and there seems to be no help. I do not want the items as they are utter rubbish.

It is all made in a China and I would not recommend the products or customer service .

I feel I have been conned. I would say beware to anyone thinking of buying h from these people.

I noticed a while ago that my smartwatch's steps weren't calculating correctly but I never checked it out until today. The smartwatch calculated that I walked 2 hundred steps and I counted 600. I know that my sleep can be off but the watch added 2 hours and 10 minutes to the time which my watch wasn't idle for that long at all, Maybe less than 30 minutes. I just wanted something to keep accurate account of my steps and my sleep. Worse purchase I have ever made.

I have been trying to return an appalling mess that is described as a dress, but looks more like random bits of material thrown together.

I have followed all the instructions for returning it but have been completely ignored. All I ever get is an automated reply which just send me back in circles to redo all the forms I have already filled in.

So much for the good customer service as advertised...it simply doesn't exist.

I ordered this dress to wear to my granddaughters wedding and frankly I wouldn't wear it to clean floors.

The front seam is so badly sewn it is dragged and there is a huge bulge in the material. The front of the dress is 6 inches longer at the front than the back. There is a huge thread pulled on the front. There is a random bit of material inserted right in the front of the dress which is white and looks like a patch. The material is cheap and the whold item is shoddy and badly made and not suitable for wearing to a wedding. I feel cheated and scammed.

This was the tracking number for the second dress. Both dresses were well oversized when we ordered according to your system, the volours are not good, they bleed into the white areas of the jackets and the material is awful. I need labels to return as I am a wheelchair user and cannot access postal services myself. If I have postage labels and custom labels, I can print and pay for collection/drlivery from my house. This is not an excessive request. Your email regarding returns is complex and makes no sense, the links do.not wirk either!

Dear Customer Service,

Light in the Box

I am wondering what you can do in regard to the 2 shirts I recently purchased which – on using your measurement chart – we ordered XL

(this is the size my husband usually has for his shirts so that seemed correct).

On unpacking the shirts on arrival however, I knew immediately- even before my husband tried them on, the sizing was completely wrong.

He actually wasn’t able to really try them on propely because it was obvious there was no way they would fit over his chest!

Just on looking at the shirts I would have put them at size ‘medium’ definitely not XL. It was very disappointing.

Are you able to exchange them perhaps for an XXL or even XXXL?

Otherwise we have wasted our money which is a shame. This is the first time I have ordered from you, but my daughter has and on

telling and showing her the problem she advised me to write to you as she said you were very good at solving problems for your

customers.

I look forward to your response,

Kind Regards,

Eleanor Mauro

[protected]@optusnet.com.au

Ph: [protected]

address: 46 Red Cedar Drive,

Reynella SA 5161

Hello my name is Micci Gorrod and I recently bought the boots described below and they are so poorly made that once they are on there is no way the zip can be done up as the gap created between the two zip sides is so wide. This would be the same for anyone wearing them regardless of ankle size. There is also no way they are size 41! Literally the worse shoes I have ever bought!

Order No. [protected]

Women's Boots Cowboy Boots Plus Size Outdoor Mid Calf Boots Winter Embroidery Block Heel Pointed Toe Vintage PU Leather Faux Leather Zipper Solid Color Solid Colored Black Silver Rosy Pink

Color:Gold Size:41

I have tried to submit a return but the site literally won't let me submit it as the I'm just getting the wheel of doom for hours at a time.

Email: [protected]@hotmail.com

I’ve bought some items from you for £173 21p i’ve returned them but haven’t received my money back about the items on the 6th of May. My email address [protected]@yahoo.com i’ve paid through PayPal I’m going to give you a few days. If I haven’t received any money I will last PayPal to retrieve the money for me. My address is 17 Kingsdown close Masters Drive, Rotherhithe, London SE16 3DW my name is Anna Harber, thank you. Can you please get back to me about this

Ordered 3 large shirts. RECEIVED one large and two medium (in package marked large)! The process of return or exchange just locks up your browser and the information, including pictures, never gets sent to this vendor. This is intentional. Whatever you order you are stuck with.

Transaction Date -May 20,2023

Transaction ID -45X294021L379001G

Invoice ID - litb-[protected]-[protected]

Order Number - [protected]

Time order - 06:57:41

Payment Method - PayPal Express

Payment - &76.43

NAME - STEPHANIE BANNERMAN

Ordered a dress on June 1,2023 never received a confirmation or my dress you did however take my money! Where’s my dress!

Well, I could make stuff up, but I don’t do that. I have nothing else to say except I want my order and I look on my account in the shipping and all of those areas and their shows that there isn’t even an order that exist so I’d like to know what’s going on because you have withdrawn my money.

I purchase 5 items online. After weeks the products arrived. Extremely poor quality products. Nothing as portrayed in the websitre and looks awful on the body. Wanted to return them. Customer Service said they would issue full refund after products are shipped back. Weell to send the products back the post office asks $87.77. Where as the web site says lightinthebox.ca to confuse the customers to show that products are sent within Canada.

I returned £150 parcel of clothes which cost me £30 postage. 2 months later still no refund and absolutely impossible to get hold of them to enquire. All of their apparent routes just lead to nowhere.

Purchased items in March 2023

Posted them for return on 8th April

Royal mail tracking number RN734015414GB

I have attached photos of the order and the return stays also the Royal mail parcel tracking info.

There's no way of contacting Lightinthe box to enquire where is my refund.

I ORDERED A VERY NICE SHIRT TO BE DELIVERED FOR Fathers day,

I can not locate my order number and my Account does not show any history of an order,

I utilized [protected]@gmail.com google to sign in, I never received an emaili

confirmatioin.

Customer Support continues to ignore my complaints and will not assist in my order number or any details on shipping.

My Credit card was charged .

I am not happy with Customer Service

Glenn Thompson

[protected]@gmail.com

Have ordered Hawaiin shirts from LITB before (2XL) without problem. Ordered 3 other shirts from different vendor - were way smaller than needed.

The return process is designed to have you keep the items and they give you a coupon to save on the next order. They basically do not have a return option.

Best option is to never order from them - which is what I plan to do.

I order pants and shirt that do not match I ordered them both white the shirt is not white I would appreciate it if you can reship me the shirt in white and I will be happy to return the shirt that is not white back to you Please help me with this problem I received the items on June 5th

Order #[protected]

THANKS RAYMOND MARQUEZ

I am happy with the other items

Says I can get full refund I'd done within 7 days. I started process on Saturday, no response yet. Does not give address to return items. Says I pay return shipping, but do they send label with address. I was not happy with produce quality, pictures were much different than item received, sizing not what it said it was. I want to return 3 items, keeping 1 item.

I had ordered two parcel of which came upto 150. They had put my address wrong all they put was my postcode, on my account my full address is there. I noticed it was not delivered and sent back to light in the box. I contacted them by email they said once they have received them back they will send them back with the full address on. I have been waiting for a long time so I asked for a refund they told me that they do not refund or exchang. I am so angry because these clothes I had ordered was for my holiday this month. Could you please look into this ? Kind regards mr Robert Cole’s

The shirt that I purchased does not look like the picture and looks like a pajama top, tried many times but no one would ever reach back and to return the item but will cost me 28.00 more to return and could not get a legitimate mailing address and every time I tried to get someone to reach out to me All failed attempts, this place is a Scam.In the photos attached. NOT same shirt

LightInTheBox- I have sent you many text messages already, and am sending you another again. You have not responded to any of my text messages.

I live in Jamaica and would like to place an order for two(2) shirts which cost approximately $36.00us.You have sent me a shipping quotation for approximately $64.00us.

That means the cost of the *Shipping* the shirts is more than the value of the shirts.

What can I do to reduce the shipping cost.

I await your response to decide on the placement of the order.

Junior Gordon

[protected]/815-5343

[protected]@gmail.com

I placed an order for a jumpsuit and got a confirmation email stating my order was received and being processed. Two days later received a email stating my order was cancelled due to payment timeout. The money has not been refunded or returned into my account.

When I login to my account my order number and order is not available but an option to add the cancelled items again.

I am also not able to contact customer service.