CB Insurance Services Liberty Mutual Insurance Complaints #2-21

Liberty Mutual Insurance Reviews and Complaints

Liberty Mutual Insurance review: Homeowners insurance

Jack Tillotson of US

Jul 06, 2026 12:52 pm UTC

Verified customer

Featured review

My basement flooded due to a frozen pipe that prevented water from being pumped out on 2/8/26.
Liberty Mutual initially responded and advised getting a mitigation service to deal with the damage. After a couple months of back and forth, they said my coverage was limited to $5k, due to sump pump failure. They know the frozen pipe caused my loss but are failing to pay me and using a technicality to justify their response. After 25 years of paying them, without a claim, I am now stuck with a 10k invoice for the mitigation. They do not stand behind their customers.

Claimed loss: $9000 in mitigation costs, not covered, because Liberty Mutual would rather classify as sump pump than frozen pipe.

Desired outcome: I would like the mitigation service to be paid what they are owed by Liberty Mutual

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Liberty Mutual Insurance Contacts

Liberty Mutual Insurance phone numbers

+1 (844) 669-3663

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Sales

+1 (844) 339-5303

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Claims

+1 (800) 295-3428

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Customer Service

+1 (617) 357-9500

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+1 (800) 426-9898

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24/7 Roadside Assistance

(800) 410-7483

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More phone numbers

Liberty Mutual Insurance emails

corporateinfo@libertymutual.com

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Support

samantha.arthurs@libertymutual.com

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sales

Liberty Mutual Insurance address

175 Berkeley Street, Boston, Massachusetts, 02116, United States

Liberty Mutual Insurance social media
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Aug 05, 2026
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