Liberty Home Guard review: Fullfiling a claim

We filed a claim on September 12th and it is now September 25th. A technician cam out on September 15th and took pictures of the model number, serial number and motor and fan. NO air conditioning or heat since 12 Sept. Since then we have been in contact with Liberty and they say that the information isn't complete to make their evaluation We wanted to speak to a supervisor but were denied.